ROBERT M.

GARDNER_____________________________
CLARKSVILLE, TN 37043; 931-206-2300, www.linkedin.com/in/robertmichaelgardner, gardner.robert.m@gmail.com

PROFILE
Seasoned Information Technology (IT) professional with 20+ years of documented success in network and
multi-platform systems administration.
Practical skills applied to all aspects of Windows 2012/2008/2003 servers and PCs in both Active Directory
Domain and Workgroup, and in physical, Hyper-V, and VirtualBox environments.
Proactive expertise with SonicWALL, Cisco, Linksys, Netopia, Netgear, 3Com routers & firewalls; managed
and unmanaged layer 1 & 2 switches; and CAT5/6 and fiber optic cabling termination including punch downs.
Savvy ability to provide cost effective desktop and application delivery solutions through Ericom PowerTerm
WebConnect (a Citrix competitor).
Exceptional knowledge of TCP/IP, DHCP, DNS, WINS, NAT, SMTP, FTP, VPN, RDP, etc.
Superior proficiency designing, deploying and managing disaster recovery (DR) and backup solutions using
Windows Server Backup, Backup Exec, Network Attached Storage (NAS), on and off site.
Proficiency in creating a neat, clean TV and video conferencing equipment setup.
Certified on McKessons Medisoft Clinical EMR and Medisoft practice management (billing) software
applications for small to medium physician offices; HL7 messaging software; and developing purpose driven
physician progress note templates.
Decorated veteran US Army Aviation Officer with 11 years of service.

EXPERIENCE

Nov 2012 to Apr 2014
Electronic Medical Records (EMR) Tech and IT Professional Mouseketeers, Clarksville, TN
Converted 8 small to medium physician practices from paper to Medisoft Clinical EMR.
Start to finish EMR trainer and on-call support for over 35 physicians and staff.
Streamlined data transmission with HL7 messaging.
Helped physicians achieve greater quality patient interaction with streamlined progress note templates.
Sought after to recommend design and deploy DR and backup solutions.
Trusted source clients rely on to recommend and purchase IT related equipment.
Provided fast, cost saving end user hands-on support via over the phone, TeamViewer, and Remote Desktop
Services (formerly Terminal Services).

Mar 2009 to Nov 2012
IT Manager and EMR Tech Accounts Receivable Technology, Oklahoma City, OK
Established a more efficient business work flow using Windows 2008/2003 and Redhat Linux servers and PC
hardware in both Active Directory Domain and Workgroup, and in both physical and Hyper-V virtual
environments internally and for 25-plus outside clients.
Created a more cost effective solution for more than 25 off-site clients delivering software access through a
Citrix-like environment using Ericom PowerTerm WebConnect.
Fashioned a worry free office technology environment with superior equipment including servers, routers,
switches (managed and unmanaged), firewalls, and cabling (CAT5/6 and fiber optic), thin clients, PCs,
scanners, tablets and other portable devices.
Only IT support on staff; trusted source clients rely on to recommend and purchase IT related equipment.
Sought after experience in design, deployment and management of DR and backup solutions including NAS
and other methods including Windows Server Backup and Backup Exec.
Produced a new profit center by selling 2 and converting 3 physician practices from paper to Medisoft Clinical
EMR; setup HL7 data transmission; helped physicians achieve quality patient interaction with streamlined
progress note templates.
Opened another profit center through cost saving, end user, hands-on support via on-site, Remote Desktop
Services, TeamViewer and over-the-phone.
Supported a smooth transition of services to Mouseketeers so company could continue supporting current
clients after losing Value Added Reseller (VAR) status with McKesson.

Robert M. Gardner Page 2

May 2004 to Dec 2008
IT Manager Stewart Lumber Company, Dickson, TN
Generated and implemented a more efficient Ethernet LAN/WAN.
Made a worry free office technology environment with superior networking equipment including routers,
unmanaged switches, firewalls, and cabling (CAT5).
Only IT support on staff; trusted source owner and managers relied on for all IT related purchases.
Constructed a fast data network through development and implementation of a six location hardware and
mobile client based VPN topology.
Assembled a sustainable, recoverable data environment with on-site Windows servers in an Active Directory
Domain and PCs for 6 locations.
Provided fast, cost saving, end user, hands-on support via on-site and Remote Desktop Services and over-the-
phone.

Jul 1999 to May 2003
Network Administrator National Rehab Partners, Brentwood, TN
Upgraded network from a single NT4 Small Business Server to a Windows 2003/2000, Active Directory
domain for a local staff and over 900 personnel at 50 remote locations.
Only IT support on staff; trusted source owner and managers relied on for all IT related purchases.
Experience in management of DR and backup solutions using tape methodology.
Provided end users hands-on, on-site and over-the-phone user support.

Jun 1999 to Present
IT Professional Small Business Self-Employed; Nationwide
Organize and create more efficient business work flow using Windows 2012/2008/2003 servers and PCs in
both Active Directory Domain and Workgroup, and in both physical and Hyper-V virtual environments.
Create worry free office technology environment with superior networking equipment including routers,
switches (managed and unmanaged), firewalls, cabling (CAT5/6 and fiber optic) including punch downs.
Sought after experience in design, deployment and management of DR and backup solutions including NAS
and other methods including Windows Server Backup and Backup Exec.
Trusted source clients rely on to recommend and purchase IT related equipment.
Fashioned worry free office technology environments with superior equipment including servers, routers,
switches (managed and unmanaged), firewalls, and cabling (CAT5/6 and fiber optic), thin clients, PCs,
scanners, tablets and other portable devices.
Provide fast, cost saving, end user, hands-on support via on-site, over the phone, and TeamViewer.
Introduce neat, clean conference and break area through hidden wiring installation and wall mounting of TV
and video conferencing equipment.

EDUCATION
Bachelor of Science, Criminal Justice, University of Tennessee at Martin

AWARDS/ACHIEVEMENTS
Acknowledged by Burger King Corporation and franchise owners as having one of the most outstanding
restaurant operations in the company.
Scored 104%, including bonus points, on a bi-annual Quality Assurance Audit; the highest rating in the
franchise.
Recipient of 2 US Army commendations for superior achievement and excellence in performance of operations
and administration.
Held Top Secret Security Clearance.