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Lexmark X65x & X79x 900.80 Scan Manager Error

Appears when Trying to Copy Just After the Multifunction
Printer Comes Out of Power Saver Mode
Document
ID:TE454



Lexmark X651de Lexmark X652de Lexmark X654de
Lexmark X656de Lexmark X658de Lexmark X792
Problem
Error message 900.80; 900.80 scan manager error when copying; 900.80 error appears when trying to copy
just after the multifunction printer comes out of power saver mode; 900.80 error when copying; Unable to copy
when the printer comes out of power saver mode; The copier does not function properly when it wakes from
power saver mode; The printer does not function properly after it wakes from power saver mode; Second scan
sensor malfunction; The second scan sensor is broker; The second scan sensor does not function properly;
ADF 2nd scan sensor; The operator panel goes white with 3 flashing dots then the 900.80 error appears; The
operator panel goes white with three flashing dots then the 900.80 error appears; The touch screen goes white
with 3 flashing dots then the 900.80 error appears; Unable to copy due to 900.80 error;
Solution
What you will see

When attempting to copy after the multifunction printer comes out of power saver mode; the Operator
panel goes white with three dots flashing across it and the machine will not scan. After sitting for several
seconds, the Operator panel displays a blue screen and gives a 900.80 Scan Manager Error.

Troubleshooting

A malfunctioning scan sensor or broken connector on the Scanner Interface Card usually causes this
error. To identify whether the error is caused by a malfunctioning scan sensor, follow the steps below:
Step Action Click Image to Enlarge
1

Access the printers Diagnostic Menu.
A Turn off the printer.
B Press and hold the 3 and 6 buttons simultaneously.
C Turn on the printer.
D Release the buttons after ten seconds.
Figure 1
2

When the Diagnostic menu comes up, hit the down arrow until you
see Scanner Tests.

Figure 2
3

Touch the Scanner Tests, then the Sensor Tests.

Figure 3
4

The screen should display a list of sensors available. Look for Sensor
(ADF 2nd scan).
Note: By default, the value next to it should be zero (0).

Figure 4
5

Lift the scanner up and push gently on the ADF 2nd Scan Sensor
flag. See its location on Figure 5a.

While pushing the flag, the value of Sensor (ADF 2nd scan) should
change to one (1). See Figure 5b.

Figure 5a
Figure 5b
6

If the value does NOT change or should the error persist even if the
value of the Sensor (ADF 2nd scan) changes, contact Lexmark
Technical Support to set up service for the printer.

No image


Still need help?

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for
support, you will be asked for your machine/model type and serial number (SN). If you need help
locating these, click X65x or X79x.
Please call from near the printer in case the technician on the phone asks you to perform a task
involving the printer.