D197 - 2014 - Applicants Volume 3 Evidence PDF

Applicants Evidence for VCAT D197/2014 - Volume 3 of 3
VOLUME 3 EVIDENCE:

APPLICANTS: Desiree and Alistair Leslie-Hughes
PHOTO DOCUMENTARY EVIDENCE FOR VCAT D197/2014
HEARING DATE: 1
st
AUGUST 2014 at 10am

TABLE OF CONTENTS

Evidence for shower base and wall defects in Paragraph 24.1.i Pages 1-7

Photo evidence for bath wall defects in Paragraph 24.1.ii and 24.1.iii Pages 8-10

Photo evidence for vanity defects in Paragraph 24.1.iv Pages 11-13

Photo evidence for LHS Bathroom wall defects in Paragraph 24.1.v Pages 14-18

Photo evidence for shower-screen defects in Paragraph 24.2 Pages 19-20

Photo evidence for border and pencil tile defects in Paragraph 24.3 Pages 21-24

Photo evidence for bathroom door defects in Paragraph 24.4 Pages 25

Photo evidence for laundry door defects in Paragraph 24.5 Pages 25

Photo evidence for cast iron bath resurfacing defects in Paragraph 24.6 Pages 26-28

Photo evidence for plumbing and toilet defects in Paragraph 24.7 and 24.8 Pages 29-35

Photo evidence for laundry cupboards above fridge defects in Paragraph 24.9 Pages 36-38

Photo evidence for flooring defects in Paragraph 24.10 Pages 39-52

Photo evidence for laundry trough and cupboard defects in Paragraph 24.11 Pages 53-60

Applicants Evidence for VCAT D197/2014- Volume 3 of 3
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EVIDENCE FOR SHOWERBASE AND SHOWERWALL DEFECTS in PARAGRAPH 24.1.i

Photo 1: Shower and bath prior to renovation

Photo 2: Removal of concrete showerbase and walls.

Photo 3: Installation of new showerbase - not checked into studs

Photo 4: Wall substrate not installed over showerbase flange but
instead is sitting above the flange.

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Photo 5: Wall substrate joints have not been taped and made
flush causing potential for water to penetrate through joints and
not providing strength at join seams especially since there are 6
substrate joints in the shower cubical alone Rebated joints have
not been placed together.

Photo 6: Shower penetrations are not completely
waterproof. Close of up rebated join and butt joint not taped.

Photo 7: Penetrations still not completely waterproof or sealed.

Photo 8: Large gap between uncovered waterproofing between
edge of shower tiles and door frame without tiles.

3 of 60

Photo 9: Replacement of cracked tiles and new wall lining above
shower and bath.

Photo 10: Tile adhesives does not run horizontal as per best
practices in the The run of vertical adhesive can cause any water
that seeps in behind the tile to find a path down past the base of
the shower and onto supporting house structure, especially given
the wall lining does not overlap showerbase flange.

Photo 11: Large gaps between backboards joints provide no
support for tiles, especially for the expensive thin pencil tiles
which will be placed over this gap. Waterproofing damaged.

Photo 12: Large gap between board joints still exists and tile
edges have not form of support.

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Photo 13: Gap between boards is greater than 50cm in length.

Photo 14: Unsupported gap between stud and tile is greater than
1cm

Photo 15: Area where large gap exists behind tile edge is the
exact position new showerscreen is to be attached onto the hob
and wall and therefore will crack the tiles. The three tiles in the
red circle are only attached to a small section of the original
remaining plasterboard and causing cracking.

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Photo 16: Section of wall and tiles in photo 15. Cracking
between the un-taped wall substrate joints.

Photo 17: Section of wall shown in photo 15 and 16 prior to
tiling .and replacement of remainder of wall substrate.

Photo 18: Section of wall in photo 15 after tiling of wall
but prior to replacement of remainder of wall substrate.

Photo 19: Replacement of top section of wall.
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Photo 20: Section of wall in photo 15 after wall replacement.

Photo 21: These three tiles are sitting on the only remaining
section of original plasterboard which is only just secured to the
studs.

Photo 22: Showerbase with 3 large noticeable chips in it.

Photo 23: Large chip in showerbase

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Photo 24: Showerbase not checked into wall

Photo 25: backboard and tiles not sitting over showerbase flange
and shower has not been sealed correctly .

Photo 26: Showerbase not fully supported by any form of
flooring.

Photo 27: Showerbase not fully supported by any form of
flooring.

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EVIDENCE FOR BATH WALL DEFECTS IN PARAGRAPH 24.1.ii and 24.1.iii
.

Photo 28: Bathwall and vanity walls prior to
renovation work.

Photo 29: Removal of bathwalls.

Photo 30: Installation of new walls. Original plasterboard above
villaboard was replaced at a later date in the renovation.

Photo 31: One end of bath wall protrudes out from the lip
instead of under it.

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Photo 32: Bath wall sits out from the lip instead of under it.

Photo 33: Other end of bath wall sits underneath the lip

Photo 34: Other end of bath wall sits underneath lip.

Photo 35: Wall lining does not pass down over bath rim and wall
and bath join was not sealed prior to water proofing and tiling
and will now have potential for water to penetrate through the
gaps above the bath rim and behind the grout and cause damage
to house structure.

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Photo 36: large gaps above rim where water can now penetrate
through the large gaps.

Photo 37: Wall substrate joints have not been taped and
made flush causing potential for water to penetrate
through joints and not providing strength at join seams.

Photo 38: Bath penetrations have not been fully waterproofed.

Photo 39: Bath penetrations not waterproofed.

Photo 40: Crommelin shower waterproofing membrane.

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EVIDENCE FOR VANITY UNIT WALL DEFECTS IN PARAGRAPH 24.1.iv

Photo 41: Original wall substrates removed.

Photo 42: Large gap between wall substrate and floor.

Photo 43: Large gap between wall substrate and floor.

Photo 44: Large gap between wall substrate and floor. Entire
area not waterproofed in conjunction with AS3740 with no bond
breaker installed prior to installation of membrane.
Waterproofing not in accordance with Crommelin Application
Guide. Damage to bath by respondent during renovation. (red
circle )
12 of 60

Photo 45: Large gap between bath rim and wall substrate not
sealed prior to waterproofing now has potential for water
penetration to occur to wall structure behind bath.

Photo 46: Penetrations for vanity unit installation not fully
waterproof.

Photo 47: Villaboard wall substrate not fastened in accordance
with Figure 10 of the installation manual where fasteners are
required to be no more than 200mm apart to provide strength to
the wall for tiles to be adhered to. For a 1200mm wall, this would
require a minimum 7 fasteners in total down the wall and not 4.

Photo 48: Penetrations for vanity unit installation not fully
waterproof.

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Photo 49: Original plasterboard with previous cracking issues
and was supposed to be replaced as per discussion in quote
where the entire room was supposed to be gutted.

Photo 50: Due to house movement during the very strong winds
in June 2014 and the fact that the wall substrate was not
replaced, the issue with cracking plaster continues.

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EVIDENCE FOR LEFT HAND SIDE WALL OF BATHROOM DEFECTS IN PARAGRAPHS 24.1.v

Photo 51: Original left hand side of bathroom wall
prior to renovation.

Photo 52: Removal of LHS of bathroom wall.

Photo 53: Installing of wall substrate

Photo 54: Installing of wall substrate

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Photo 55: Wall substrate joints have not been taped to provide
wall strength and reduce single board movement along grout
line.

Photo 56: Wall substrate joints have not been taped to provide
wall strength and reduce single board movement along grout
line.

Photo 57: Wall substrate with top row of tiles and border tiles
installed by the Respondent.

Photo 58: The replacement of wall substrate after installation
defects with border tiles has not been taped to existing wall
substrate in order to provide strength to walls.

16 of 60

Photo 59: Removal of chipped tile that was laid by professional
tiler notice the amount of tile adhesive attached to wall
substrate.

Photo 60: Removal of tile that was laid by the respondent: No
tile adhesive on wall substrate indicates barely any tile adhesive
on the top row of tiles installed by the respondent.

Photo 61: Wall substrate joints to be covered by grout have not
been taped and there are no noggins behind the joints to provide
strength and therefore substrate moves with a small amount of
pressure applied.

Photo 62: Wall substrate joints to be covered by grout have not
been taped and there are no noggins behind the joints to provide
strength and therefore substrate moves with a small amount of
pressure applied.

17 of 60

Photo 63: Joint cracks between newly installed plasterboard and
door frame. Plasterboard has been installed abutting doorframe
rather than behind door frame and therefore joints have not
been taped to prevent movement and cracking.




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EVIDENCE FOR SHOWERSCREEN DEFECTS IN PARAGRAPH 24.2

Photo 68: Shower screen is not stegbar that was quoted.

Photo 69: Showerscreen does not sit on hob but instead the
screen sits is less than a fingers width beside the hob in the
shower.

Photo 70: Showerscreen is not sealed to the wall and there is a
gap between the showerscreen and hob tiles.

Photo 71: Can fit a ruler between the gap but not a pen.

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Photo 72: Shower is not sealed at the bottom. Gap makes it
impossible to clean the glass and hob tiles.

Photo 73: Shower is not sealed at the bottom. Gap makes it
impossible to clean the glass and hob tiles.

Photo 74: Shower comes apart too easily if a towel is placed
over the showerscreen and is pulled. (We use the screen as a
towel rail as we have had no towel rails to hold 6 towels for the
last 8 months.)
21 of 60
EVIDENCE FOR BORDER AND PENCIL TILE DEFECTS IN PARAGRAPH 24.3

Photo 75: Nails were used as spacers causing uneven spacing,
and damage to tiles.

Photo 76: Nails were used as spacers causing uneven spacing,
and damage to tiles.

Photo 77: Defective tiling of pencil and border tiles by the
Respondent and required re-tiling has now resulted in cut and
damaged tiles.

Photo 78: Defective tiling resulting in uneven spacing between
tiles.

22 of 60

Photo 79: Defective tiling using nails as spacers resulting in
chipped tiles

Photo 80: Defective tiling by the Respondent resulted in uneven
tile spacing including no gaps for grout to be installed.

Photo 81: By not replacing original warped plasterboard as
discussed during the quote resulted in defective tiling where tile
was not flush against the wall substrate.

Photo 82: Defective tiling by Respondent with uneven tiling
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damaged tiles.

Photo 84: Defective tiling by Respondent has resulted in chipped
and damaged tiles.

Photo 85: Cracked tiles resulting from showerscreen installation
by the Respondents.

damaged tiles.

24 of 60

Photo 87: Defective tiling by Respondent has resulted in chipped
and damaged tiles.

Photo 88: Defective tiling by Respondent has lead to chipped
and damaged tiles.

Photo 89: Defectively installed pencil and border tiles which will
now require cleaning and will no longer meet contract
guarantees. New tiler will not guarantee any existing tiles which
are or will become defective unless they are a direct result of his
installation.

Photo 90: This is what the pencil and border tiles are supposed
to look like.

25 of 60

EVIDENCE FOR BATHROOM AND LAUNDRY DOOR DEFECTS IN PARAGRAPHS 24.4 AND 24.5

Photo 91: Bathroom door without handles

Photo 92: Bathroom door leave is defective with uneven spacing
between leave and frame.

Photo 93: Bathroom door leave is defective with greater than
5mm clearance between door leave and frame at one end.

Photo 94: Newly installed laundry door.

Photo 95: Laundry door leave is defective with uneven spacing
between leave and frame.

Photo 96: Laundry door leave is defective with greater than
5mm clearance between door leave and frame at one end.
26 of 60
EVIDENCE FOR CAST IRON BATH RESURFACE DEFECTS IN PARAGRAPH 24.6

Photo 97: Bath prior to renovation. Note no damage in red circle

Photo 98: Bath during renovation. Note no damage in red circle

Photo 99: Bath during renovation. Large chunk of damaged
enamel caused by carelessness of Respondent.

Photo 100: Bath resurfaced as part of renovation on 16 Nov
2013.

27 of 60

Photo 101: Bath after resurfacing.

Photo 102: Damaged enamel resurfaced.

Photo 103: There are now scratches over the resurfaced bathtub
due to the carelessness of the Respondent during the remainder
of the renovation. Bath has not been used since prior to 30
th

October 2013.

th

October 2013.

28 of 60

th

October 2013.

th

October 2013.

29 of 60
EVIDENCE FOR ALL PLUMBING WORK DEFECTS IN PARAGRAPHS 24.7 and 24.8

Photo 107: Original plumbing of showerbase.

Photo 108: New showerbase installation

Photo 109: New Showerbase plumbing which is leaking. Note
the orange scum marks.

Photo 110: New showerbase plumbing which is leaking . Note
the old newspaper and surrounding ground area which is wet.

30 of 60

Photo 111: Installation of temporary tapware.

Photo 112: Vanity unit waste outlet pipe has not been capped to
prevent waste odours permeating into the bathroom.

Photo 113: New bath waste plumbing.

Photo 114: Installation of laundry tapware not quoted for.

31 of 60

Photo 115: Laundry trough waste plumbing

Photo 116: Landry trough waste plumbing.

Photo 117: Installed toilet plumbing.

Photo 118: Installed toilet plumbing

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Photo 119: Installed water inlet tap plumbing for toilet cistern.

Photo 120: Toilet cistern has not been sealed.

Photo 121: Original toilet

Photo 122: Installed pedestal basin.

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Photo 123: Pedestal basin hot/cold and waste plumbing.

Photo 124: Installed external waste plumbing from
pedestal basin

Photo 125: Pedestal basin external plumbing not hooked up to
septic system from 5/12/13 to 07/1/14 and drained directly
underneath house.

Photo 126: Installed hot and cold water plumbing taken from
hot water service and plumbed to installed pedestal basin in toilet
from 05/12/13 to 07/01/14.
34 of 60

from 05/12/13 to 07/01/14.

from 05/12/13 to 07/01/14.

Photo 129: : Installed hot and cold water plumbing taken from
from 05/12/13 to 07/01/14.

Photo 130: : Installed hot and cold water plumbing taken from
from 05/12/13 to 07/01/14.
35 of 60

Photo 131: Pedestal basin external plumbing hooked up to septic
system from 07/1/14

system from 07/1/14

system from 07/1/14

hot water service and re-plumbed apparently to compliancy
standards from 07/01/14.

Photo 135: Installed hot and cold water plumbing taken from hot
water service and re-plumbed apparently to compliancy
standards from 07/01/14
36 of 60
EVIDENCE FOR LAUNDRY CUPBOARDS ABOVE FRIDGE DEFECTS IN PARAGRAPH 24.9

Photo 136: Half view of laundry cupboards prior to renovation.

Photo 137: Laundry cupboard and fridge space during
renovation

Photo 138: Laundry cupboard currently as of June 2014. No
door handles. Large unusable gaps, overhangs inside cupboard.

Photo 139: Inside the cupboard unit.

37 of 60

Photo 140: Failure of the Respondent to take care and measure
correctly has left an unusable gap of 12cm.

Photo 141: Poorly assembled cupboards have resulted in an
unsightly overhang inside the length of the unit. These
cupboards are pre-sized kits.

Photo 142: Overhang on base of cupboards

Photo 143: Poorly assembled cupboards have resulted in an
unsightly overhang inside the length of the unit. These
cupboards are pre-sized kits.

38 of 60

Photo 144: Overhang on top of cupboards

correctly has left an unusable gap of 19cm inside the cupboard at
the top.

correctly has left an unusable gap of 19cm inside the cupboard at
the top.

39 of 60
EVIDENCE FOR ALL BATHROOM/LAUNDRY/TOILET FLOORING DEFECTS IN PARAGRAPH 24.10

Photo 147: Bathroom flooring before renovation. Unsealed
linoleum over untreated tongue in grove hardwood flooring.



40 of 60

Photo 150: Laundry flooring before renovation. Unsealed

Photo 151: Laundry flooring before renovation. Unsealed

Photo 152: Hardwood subflooring with linoleum removed. Note
the large gap between the floorboard and noggins on the left
hand side were water penetration to the house structure is
possible with waterproofing of wall/floor junctions not to
standard. Floorboards not sanded back to remove linoleum
adhesive.

41 of 60

Photo 153: Hardwood subflooring with linoleum removed

Photo 154: Hardwood subflooring with linoleum removed

Photo 155: Hardwood flooring. Note the ridging along join
lines.

Photo 156: Hardwood flooring not sanded back to remove
linoleum adhesive and to provide flat even surface prior to tile
underlay being attached.
42 of 60

Photo 157: Hardwood flooring not sanded back prior to provide
flat even surface prior to tile underlay being attached.

Photo 158: Hardwood flooring not sanded back to provide flat
even surface prior to tile underlay being attached.

Photo 159: Full sheet of underlay running horizontal to the
floorboards instead of perpendicular to the floorboards and not
in accordance with installation instructions.

Photo 160: Full sheet of underlay running horizontal to the
floorboards instead of perpendicular to the floorboards and not
in accordance with installation instructions.

43 of 60

Photo 161: Full sheet of underlay rebated to fit previously fitted
sheet in. Note that the joints between boards are not flush and
even.

Photo 162: Tile underlay join coincides with floorboard join.



44 of 60

Photo 165: No waterstop flashing installed at termination of the
tiling at the laundry/hallway junction prior to tiling.

Photo 166: No bond breaker installed on floor wall junction
prior to waterproofing.

Photo 167: No bond breaker installation at wall floor junctions
prior to waterproofing membrane applied.

Photo 168: No waterproofing membrane or flashing installed in
wall/floor junction of laundry.

45 of 60

wall/floor junction of laundry.

wall/floor junction of toilet.

wall/floor junction of toilet.

Photo 172: No required movement control joint at
bathroom/laundry doorway where tiled flooring continues
through.

through.

46 of 60

through.

Photo 175: Laundry floor not fully water resistant. Wall/floor
joints not waterproof. Very large hole at waste penetration not
covered over and has high potential for rats and mice to enter
and exit the house easily.

Photo 176: Sealant between floor/wall tile in the bathroom has
gaps

Photo 177: Sealant between floor/wall tile in the bathroom has
gaps
47 of 60

Photo 178: Sealant between floor/wall tile in bathroom has gaps

Photo 179: Large 15cm gap at back of bathroom between floor
and wall

Photo 180: Cracking of grout. Large gap over 10cm between
cupboard and tile.

Photo 181: large gaps where tiling does not go under skirting
board.

48 of 60

Photo 182: Tile adhesive not fully covered on edge of tile.

Photo 183: Tile adhesive not fully covered on edge of tile.

Photo 184: Cracking of the grout

Photo 185: Cracking of grout

Photo 186: Cracking of the grout

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Photo 188: Cracking of grout sequence 1

Photo 189: cracking of grout sequence 2


Photo 191: Cracking of grout Sequence 1


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Photo 196: Cracking of grout Photo 195 Sequence 1



51 of 60





Photo 204: Cracking of grout (detailed photo of 203)

Photo 205: Cracking of tiles
52 of 60



53 of 60
EVIDENCE FOR LAUNDRY TROUGH AND CUPBOARD DEFECTS IN PARAGRAPH 24.11

Photo 208: Laundry trough and cupboard prior to
renovation

Photo 209: Removal of laundry trough and cupboard during
renovation.

Photo 210: Cupboards during renovation.

Photo 211: Splashback tiling initially installed and then removed
by the Respondent was not what was requested or discussed.
Splashback installed should have been the same as the bathroom
wall tiles.
54 of 60

Photo 212: Flooring under laundry trough cupboard does not
meet NCC 2012 and AS 3740 as it has exposed hardwood
subfloor with the laundry floor not fully covered by water
resistant substrate.

Photo 213: Flooring under laundry trough cupboard does not
meet NCC 2012 and AS 3740 with wall/floor junctions not
waterproof and area without water resistant substrate, exposing
timber subfloor. Large hole around plumbing laundry waste
plumbing.

Photo 214: Laundry trough designed to sit underneath stone
benchtop in order for overflow water to pass into second sink
without flooding over the benchtop and onto the floor as sink
does not have a perimeter flange to direct water into second sink.

Photo 215: Laundry sink has not been sealed correctly and
overflow water leaks into and behind the cupboard.
55 of 60

Photo 216: The cupboard rim has large bowed area and has left
a gap. Stone is not fully supported by a strong perimeter and
does not have front/back supports every 600mm as
recommended in the installation guide. Bow in support frame.

Photo 217: Gap between stone benchtop and cupboard
perimeter.

Photo 218: Large bowed area where adhesive glue has come
away from the benchtop and is visible even when cupboard doors
are closed.

Photo 219: Large bowed area where adhesive glue has come
away from the benchtop.
56 of 60

Photo 220: Ceaserstone has not been adhered to base cupboard
correctly as per installation guide. There is no adhesive glue
attaching stone to LHS edge of the cupboard for the length the
side.

attaching stone to LHS edge of the cupboard for the length the
side.
.

attaching stone to RHS edge of the cupboard for the length the
side.

attaching stone to RHS edge of the cupboard for the length the
side.

57 of 60

Photo 224: Ceaserstone has not cut according to installation
guide using radius corners to prevent stress points and hairline
cracks in stone thereby voiding any warranty on stone, especially
after it will require removal for re-gluing and sealing. Uneven
cut marks make it unusable for under mount trough.

cut marks make it unusable for under mount trough



58 of 60

Photo 228: Ceaserstone now has large cut marks underneath
which make it unusable for the under mount trough.

which make it unusable for the under mount trough

which make it unusable for the under mount trough

Photo 231: Junction between laundry trough benchtop and wall
has not been sealed and waterproofed.

59 of 60

Photo 232: No door handles installed.

Photo 233: Very large gaps in wall substrate around
penetrations that will need to be repaired and property sealed
prior to waterproofing. Taps are Monda brand and not the Dorf
El Torro Cross bar that was quoted and requested.

Photo 234: Laundry trough cupboard kickboard not installed
correctly.

Photo 235: Laundry trough cupboard kickboard not installed
correctly.

60 of 60

Photo 236: Side Panel not installed on laundry trough
cupboard.

Photo 237: Side Panel not installed on laundry trough
cupboard.

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