Flight SUR2302 End of flight report Date July 11 2014
Flight ID: SUR2302
Pilot: Carlos Daniel Rodriguez Company: SUR Air 10th Aircraft: QualityWings 757-300WL QW House Livery RB211 Flight Date: July 11 2014 Departure: 07h39 (11h39 GMT) Arrival: 08h52 (12h52 GMT) From: SVMI - Simon Bolivar Intl - Venezuela To: SVMC - La Chinita Intl - Venezuela Nbr of Passengers: 207
Passenger Opinion: Very shaky flight (62%) -Were in a better mood because they had food. -Were pleased by the music on ground. A very nice addition to their flying experience. -Were angry because you made what seemed to be a dangerous landing.
Considering that the flight was not good the ticket price low, the service price good and the service quality bad, passengers on this flight think that your company's reputation should be 62% Your company reputation is now: 86% (-2.48 decrease)
Overall Flight Result: Horrible
Pilot Bonus points: 30 points You landed at the scheduled airport. (+30)
Pilot's Penalty points: -685 points ($1,507 bill) At arrival airport you rolled at 137 kt beyond the edge of the runway without any emergency. The landing gear sustained some damage and our company has received a fine of $1,507. (-685)
Flight SUR2302 End of flight report Date July 12 2014
Flight ID: SUR2302 Pilot: Carlos Daniel Rodriguez Company: SUR Air 10th Aircraft: QualityWings 757-300WL QW House Livery RB211 Flight Date: July 12 2014 Departure: 07h39 (11h40 GMT) Arrival: 08h47 (12h47 GMT) From: SVMI - Simon Bolivar Intl - Venezuela To: SVMC - La Chinita Intl - Venezuela Nbr of Passengers: 207
Incident Report:
One engine was delivering less power before take-off, the pilot failed to check and to abort the take-off and the engine failed at low altitude. The Captain has also declared an emergency before landing.
Passenger Opinion: Very good flight, professionally done (94%) -Were in a better mood because they had food. -Were pleased by the music on ground. A very nice addition to their flying experience. -Were very anxious because of the problem during flight. -Were relieved to land safely after an emergency. -Wonder if they landed or if they crashed (hard landing).
Considering that the flight was very good the ticket price low, the service price good and the service quality bad, passengers on this flight think that your company's reputation should be 94% Your company reputation is now: 89% (+0.43 increase)
Overall Flight Result: Horrible
Pilot Bonus points: 80 points There was a problem aboard and you declared an emergency. (+50 only you caused the problem) You landed at the scheduled airport. (+30)
Pilot's Penalty points: -1200 points You made a serious pilot error that resulted in a critical problem. (-800) You made a very hard landing at -792 ft/mn and the tires sustained damage. (-400)
Flight SUR2302 flight report log Date July 13 2014
Flight ID: SUR2302 Pilot: Carlos Daniel Rodriguez Company: SUR Air 10th Aircraft: QualityWings 757-300WL QW House Livery RB211 Flight Date: July 13 2014 Departure: 13h51 (11h51 GMT) Arrival: 15h33 (14h33 GMT) From: LFPG - Charles De Gaulle - France To: LPPT - Lisboa - Portugal Nbr of Passengers: 224
Passenger Opinion: Exceptional flight (100%) -Were in a better mood because they had food. -Were pleased by the music on ground. A very nice addition to their flying experience.
Considering that the flight was perfect the ticket price low, the service price good and the service quality bad, passengers on this flight think that your company's reputation should be 100% Your company reputation is now: 91% (+0.80 increase)
Overall Flight Result: Perfect
Pilot Bonus points: 346 points You made a very nice landing. (+50) Perfect Flight, no problems and very satisfied passengers. (+150) You landed at the scheduled airport. (+30) Long flight (02h19) without using time acceleration, without any problems and with satisfied passengers. (+116)
Flight SUR2302 flight report log Date July 09 2014
Flight ID: SUR2302 Pilot: Carlos Daniel Rodriguez Company: SUR Air 10th Aircraft: PMDG 737-900 - Virtual Cockpit/Cabin Flight Date: July 09 2014 Departure: 13h00 (12h00 GMT) Arrival: 14h40 (14h40 GMT) From: LFPG - Charles De Gaulle - France To: LPPT - Lisboa - Portugal Nbr of Passengers: 168
Passenger Opinion: Exceptional flight (100%) -Were in a better mood because they had food. -Were irritated because they were hungry sometime during the flight. -Were pleased by the music on ground. A very nice addition to their flying experience.
Considering that the flight was perfect the ticket price low, the service price good and the service quality bad, passengers on this flight think that your company's reputation should be 100% Your company reputation is now: 87% (+1.29 increase)
Overall Flight Result: Perfect
Pilot Bonus points: 345 points You made a very nice landing. (+50) Perfect Flight, no problems and very satisfied passengers. (+150) You landed at the scheduled airport. (+30) Long flight (02h18) without using time acceleration, without any problems and with satisfied passengers. (+115)
Pilot's Penalty points: -250 points You had the wrong altimeter setting on landing, this has been a major cause of controlled flight into terrain in the past. (-250)