Post Graduate Program in Management (PGPM)

Faculty Name I.S.F. Irudayaraj Year/Term 2!"#!$/Term#!

%ourse Name Interacting Intelligently
&it' (t'ers (II()
No. o) %redits *
No o) %ontact
+ours
! 'rs. Session ,uration - Min.
I. ./out t'e Instructor0 ISF. Irudayaraj1 Pro)essor (2 .rea1 345I1 6ams'ed7ur
(isfgl@yahoo.co.in)
8ducational 9uali)ication
1. Ph. D, Osmania University, Dept. of Business Mgt. Hyderabad.
2. M.Phil, Madras University.
. !ndian "o#iety for $raining and Development %!.".$.D& 'e( Delhi.
). *ssessor $raining in Dubai (ith the British Psy#hologi#al "o#iety on *ssessment+ O##upational and
Personality , #ompleted -evel , *.
Pro)essional 8:7erience
Professor %OB , *rea& , .-/!."tarted his #areer from -oyola #ollege 0hennai, (or1ed (ith 0entre for
Organi2ation Development %03D&4 *#ademy of Human /esour#es Development %*H/D& Hyderabad1
Dire#tor 0orporate -earning 0entre and 5ello( Programme 0oordinator4
1. 6isiting 5a#ulty+
i. 7reat -a1es !nstitute of Management, 0hennai.
ii. !!M, /an#hi
iii. .!M/, Mumbai
iv. Bombay !nstitute of Management, Bombay
v. 'ational !nstitute of *gri#ultural Mar1eting, %'!*M&, 8aipur
vi. -oyola !nstitute of Business *dministration %-!B*&
vii. .avier !nstitute of Management, Bhubanes(ar.
viii. !.!.M. , 9o2hi#ode
i:. -al Bahadur "hastri 'ational *#ademy of *dministration, 7ovt. of !ndia,
Mussoor
Mem/ers'i7
Member of the Board of 7overnors, .-/!.
Member *#ademi# 0ommittee, 7reat -a1es !nstitute %7-!M&, 0hennai.
Member Phd or /esear#h 5ello( Programme *dvisory 0ommittee, !05*!, /an#hi
-ife Member, National +5, Net∨ %'H/D 'et(or1&, Hyderabad
.sia Paci)ic 2usiness 5e<ie& (.25) /eferee. *sia Pa#ifi# !nstitute of Management, 'e( Delhi;;11332<
Member of the *dvisory Body on Matters of *#ademi# /elevan#e, D/!=M" Business "#hool
5endered consultancy ser<ices and )acilitated se<eral Management ,e<elo7ment 7rogrammes )or private
and Publi# se#tor #ompanies in !ndia as (ell as in Dubai, Mus#at, and "ingapore.
.reas o) e:7ertise include0 Mentoring > 0oa#hing, Personality Development through $*, -eadership,
Building and "ustaining Desirable Organi2ation 0ulture, $eam Building, Managing 0onfli#t, Understanding
!nterpersonal Dynami#s and /elationships.
II. %ourse (/jecti<es and =ey Ta;e .&ay
$his #ourse aims at developing an understanding of 7roups, teams, and 7roup 5a#ilitators? !ntelligent
!nterpersonal behavior. "pe#ifi#ally, this #ourse aims at providing the parti#ipants a sound theoreti#al
foundation for understanding !ndividuals in 7roups, 7roup Dynami#s, Building $eams, 5a#ilitative "1ills
for building teams+ 0ommuni#ation, Managing 0onfli#t4 Po(er > !nfluen#e, and Managing 0ulture.
$hrough a mi: of le#tures, group dis#ussions and presentations and through the use of fe( relevant
e:er#ises, the parti#ipants (ill e:amine various dimensions and perspe#tives of 7roup Behaviour and
-eadership.
(/jecti<es
Develop a good grasp of the basi# #on#epts and theories underlying "o#ial Dynami#s,
!ntelligen#e re@uired for enhan#ing one?s s1ills in human intera#tions and behaviour
individually, and #olle#tively in groups
Help parti#ipants understand the importan#e of developing an insight about themselves as
fa#ilitators of team development and building and sustaining desirable team and
organi2ation #ulture.
4earning Goals !n addition to the #ourse obAe#tives mentioned above, students should e:pe#t to
develop the follo(ing by end of the #ourse
1. ,ecision Ma;ing S;ills and .nalytical ./ility + *n ability to arrive at a feasible #riteria
for implementation of a de#ision among a set of e@ually #ompetitive possibilities 4
through @uantitative and B or @ualitative analysis of data and #onte:tual information B
industry analysis . %*ssessment through !ndividual B 7roup ProAe#t B =:amination based
on publi#ly available data sets B #ompetitor information B industry analysis re@uiring
Austifi#ation and identifi#ation of the most a##eptable de#ision based on a given set of pre
defined parameters &
2. %ritical .nalysis and %reati<e %ommunication S;ills+ =a#h student should be able to
identify 1ey issues relevant to this #ourse, develop a perspe#tive supported by e:ternally
obtained B instru#tor provided information 4 #apa#ity to distinguish bet(een maAor, minor,
peripheral and irrelevant fa#tors as (ell as e:ogenous and endogenous variables 4 and
present and defend the de#ision arrived at based on the assessment #riteria already
established. %*ssessment through #ase dis#ussion and analysis&
. Inter7ersonal %ommunication and Grou7 >or;ing ./ility+ =a#h student is re@uired
to demonstrate an ability to appre#iate peer group member vie( point and (or1 in team
environment, e:hibiting a #lear understanding of individual roles and tas1s, ability to
identify and resolve interpersonal #onfli#ts and #ontribute in a#hieving team goals.
%*ssessment through team based proAe#t (or1 preferably allo(ing for adAustments for
differen#es in terms of intra group effort and #ontribution , e.g peer assessment 4 viva
vo#e &
III. 8?.4@.TI(N %(MP(N8NTS0
%om7onents o) %ourse 8<aluation Percentage ,istri/ution
0lass Parti#ipation 1< per #ent
7roup presentations %)3 C& > (ritten *ssignments %D3 C& )3 per #ent
=nd $erm =:amination )< per #ent
$otal 133
i. .ttendance A In<ol<ement (!$ 7oints) , -earners play #ru#ial roles in #reating a learning
atmosphere. "ound learning #an o##ur only (hen the learners are #ommitted and mutually
supportive. *s part of the learning group therefore, your responsibility is to #ome prepared to
#lass on those themes indi#ated in the #ourse outline and involve in the #lass dis#ussion, e:er#ises
andBor any other tas1s assigned to you for ea#h session.
*ttendan#e, your preparedness for #lass and parti#ipation that fa#ilitate mutual learning (ill be
utili2ed as the indi#es of your involvement in the #lass room learning. 5or every #lass you miss,
you lose 1 point from the #lass attendan#e and involvement segment. Eou also stand to lose
grades if you are found unprepared for the #lass or if you fail to fulfill any other obligations (ith
respe#t to this #ourse.
(Usage of mobile phone and Laptop are strictly prohibited. If one thinks that it is unavoidable
please do not come to the class at that time. You may spend your time usefully on making
phone calls or receiving and involved in doing some other work of importance to you. Let us
cooperate with all, lest we have any heart burns on account of these interferences).
ii. Grou7 Presentation and .ssignment (" 7oints) , Eou shall organi2e yourselves into small
groups of F ea#h. =a#h group (ill underta1e a proAe#t on a topi# of their interest around those
themes of the #ourse at hand.
Ho(ever, 1indly note the follo(ing+
a. 'ames of group members, topi# #hosen for the proAe#t and an outline of the proAe#t not e:#eeding
133 (ords should be submitted to the fa#ilitator by the follo(ing day.
b. $he s#hedule and the se@uen#e of the themes for the presentation (ill be announ#ed
subse@uently. $he presentations (ill be made by the groups on the proposed proAe#t
during the regular #lass hours.
#. !t is a must that you prepare a summary note of your presentation and ma1e it available to all the
parti#ipants on the day of your presentation. !f this is not #omplied (ith, five mar1s (ill be
redu#ed in the group presentation segment. *ny three members (ill be invited to ma1e the
presentation on the s#heduled day.
d. !f any of the members of the group #alled upon for the presentation is not ready %or absent& for the
presentation, then the (hole group (ill be given a minus mar1 of ten. "imilarly, if the intensity of
parti#ipation by any of the members is found less, the (hole group (ill be a(arded a minus mar1
of five. Mar1s assigned for the presentation (ill be in#luded in the group presentation segment.
5or the presentation 1indly note the follo(ing+
Please "ee the 0riteria for evaluation at the end.
=a#h group is given 23 minutes for presentation and < minutes for @uestions and ans(ers
GH>*I.
Please ensure the follo(ing+ a& that you 1eep your presentation (ithin the spe#ified time
limit4 b& that the -0D proAe#tor, and other needs are available to you on the day of your
presentation4 #& that you are prepared for any #ontingen#ies li1e po(er failure, pen drive
failure, #omputer failure et#.
'either postponement nor inter#hanging of sessions (ith another group is allo(ed.
*ll presentations (ill be made during the s#heduled #lass hours only.
* (ritten report on the #hosen topi# must be submitted a day before the #ommen#ement of the end
term e:amination. $he proAe#t report should have a minimum of fifteen arti#les %published during the
last 13 years& appropriately #ited in the paper and listed as referen#e at the end of the report. $he
mar1s assigned for the (ritten report (ill be in#luded for the final grading.
$he final grading for this segment (ill be on the basis of )3 per #ent for the presentation and D3 per
#ent for the @uality of the (ritten report submitted. *ll the members in their respe#tive groups (ill
get the same s#ore for presentation and submission of the (ritten report.
8nd Term 8:amination ("$ 7oints) , (ill be #onsisting of t(o or three maAor se#tions+ "e#tion * (ill be
#onsisting of obAe#tive type4 and "e#tion B > 0 (ill be #onsisting of @uestions based on the themes
deliberated in the #lass as (ell as #ase analysisJ.Date > time of the end term (ill be announ#ed by the
!nstitute.
Final Grading Sc'edule # $he final grading (ill be on the basis of relative grading.
5eBuired Te:t 2oo;0 Fred 4ut'ans (rganiCation 2e'a<iour
P.P85 .N, P8N%I4 8385%IS8S0
$his #ourse (ill be #onsisting of paper and pen#il e:er#ises relating to appli#ation of various
#on#epts deliberated in the #lass. Hard #opies (ill be distributed prior to the #lass and (ill be
available at resour#e #enter.
S8SSI(N >IS8 T(PI%S .N, 58.,INGS0
%lass $opi#
1 & 2 Introduction: the context of the study Meaning Intelligent Interactions,
Tyology of Intelligences, !rocesses in"ol"ed in intelligently
interacting #ith $ther% &hy Indi"iduals 'oin (rous
understanding and de"eloing )ensiti"ity to the needs of the
indi"iduals in grous
* # " Grou7s and Grou7 ,ynamics
7roup , 'ature, $ypology4 $heories of 7roup 5ormation4 7roup Dynami#s ,
$heories4 "tages of 7roup Development4 MaAor problems , 7roup $hin1 and
7roup "hift
7roup and $eam , the differen#e
'ature, $ypes of $eams, Use of 0ross 5un#tional $eams
0ontemporary !ssues in Managing $eams.
Managing Grou7s and Teams0 S=I44S 0 0ommuni#ation, 0onfli#t
$ # D $heories of -eadership , -eadership "1ills and !nfluen#ing "tyles %=:er#ise
on "tyles Profiles of !ntera#tion /oles in organi2ation %"P!/O& and
deliberation on interpretation and meaning for one?s ability to influen#e
others
E. 2uilding +ealt'y %ulture &it'in
.TT8N,.N%8
5egularity in .ttendance
/egular attendan#e is #onsidered e:tremely important in the P7PM. *ll students
therefore, must #omply on regular attendan#e in #lass. $he relative dedu#tion of grade
points due to shortage of attendan#e is e:plained in the table belo(. "tudents having
attendan#e of less than D3C %irrespe#tive of medi#al #ertifi#ates& shall not be permitted to
appear for the e:amination in that termBa#ademi# year and (ill #arry K5L grade in the
#ourse.
!nstitute uses biometri# attendan#e for re#ording attendan#e of students. !n the event of
t(o #ontinuous sessions, students are re@uired to pun#h t(i#e at the beginning of ea#h
session if there is a brea1 in bet(een the sessions.
$he #lass room doors (ill be #losed (ithin < minutes of starts for ea#h session. "tudent
attendan#e (ill be a #omponent (hile grading them for the #ourse. !f the instru#tor
(ishes to ta1e physi#al attendan#e along (ith the Biometri# attendan#e, they (ill
#ommuni#ate the same in the #lass. !n this #ase also Biometri# attendan#e (ill be the
offi#ial re#ord %and not the physi#al attendan#e& for the #ourse. !nstru#tors have been
advised to report about habitual absentees %habitual absentee is defined as students absent
in the #lass for more than three #lasses #onse#utively&.
Unauthori2ed absen#e from #lassBinstitute (ill be #onsidered a brea#h of dis#ipline and
the !nstitute (ill be free to ta1e appropriate a#tion in su#h #ases. $he same student (ill be
as1ed to fa#e dis#iplinary #ommittee. "tudents (ill not be given any attendan#e for any
#ommittee related a#tivities (hi#h (arrants them to drop from the #lass. $hey are
re@uired to underta1e all #ommittee related (or1 beyond #lass hours.
Under e:tra;ordinary #ir#umstan#es, students may obtain leave of absen#e under the
follo(ing rules and pro#edures+
Prior permission of the Dire#tor P7PM must be obtained for availing of leave.
"tudents are not permitted to go out of station during the terms. !n the event of
students visiting their lo#al guardian for overnight stay, they must inform the Dire#tor
P7PM and admin offi#e %Offi#er in #harge of hostels& and only travel after re#eiving
a proper gate pass. !f a student is noti#ed to be out of station for overnight (ithout
any intimation to the Dire#tor P7PM, dis#iplinary a#tion (ill be ta1en against
himBher to the e:tent of debarring the student from appearing in the e:aminations.
!n #ase of si#1ness, medi#al #ertifi#ate issued andBor #ountersigned by the do#tor
along (ith the pres#ribed appli#ation form must be submitted to the P7PM Offi#e
(ithin days of Aoining #lasses after illness. 'o student shall be allo(ed to Aoin the
program unless heBshe presents a medi#al fitness #ertifi#ate duly endorsed by a
Medi#al Offi#er of the designated hospital only. 'o medi#al #ertifi#ates from do#tors
other than the !nstitute approved hospital (ill be entertained.
!nstituteMs approved hospital?s Medi#al Offi#ers (ill issue medi#al #ertifi#ates only in
#ase of diagnosed illness (here they are #onvin#ed that the student is too ill to attend
#lasses. $hese in#lude hospitali2ation, #ommuni#able diseases %#hi#1en;po:, Aaundi#e
and typhoid& and a##idental inAuries %fra#tures, deep traumas&.
5or grounds other than si#1ness, leave (ill be allo(ed to students in e:#eptional
#ases depending on the genuinity of the #ase by the P7PM Dire#tor. Ho(ever no
#ompensatory attendan#e and e:amination (ill be held for the period of leave.
"tudents (ill be a(arded grades on the basis of their attendan#e level and
performan#e only in the #lasses from (hi#h they (ere present. Before applying for
leave to the Dire#tor P7PM a student should #onta#t hisBher #ourse instru#tors to
ensure that heBshe is not missing any @ui22es or e:aminations during the leave period.
$he P7P Offi#e or the fa#ulty #on#erned (ill not be responsible for the student losing
any segment of evaluation on a##ount of hisBher leave. 'o #ompensatory opportunity
(ill be given for @ui22es and other #lass room based #omponents on a##ount of leave
of any 1ind.
.ttendance and Per)ormance Grade Penalty
=a#h student is e:pe#ted to attend a minimum of N3C of #lasses in ea#h #ourse. $he
grade penalty (ill be imposed on all the students (ho do not meet the minimum N3C
attendan#e re@uirements in ea#h #ourse in the follo(ing manner+
.ttendance o) Student Per)ormance Grade Penalty
More than or e@ual to O3C but less than
N3C
One grade drop %e.g. from * to *;&
More than or e@ual to D3C but less than
O3C
$(o grade drop %e.g. from * to
BP&
-ess than D3C 5 grade (ill be a(arded
!f a student gets D grade in a parti#ular #ourse and also gets a grade drop due to
attendan#e shortage, MDM (ill be#ome an M5M grade.
!f a student fails to meet the spe#ified attendan#e re@uirement, hisBher grade in the
respe#tive #ourse%s& (ould be lo(ered by the Dire#tor P7PM in a##ordan#e (ith the
grade penalty rules laid do(n above.
8:iting and 8ntering
"tudents are e:pe#ted to remain in the #lassroom, be mentally alert, and parti#ipate in the
#lass pro#eedings for the duration. !f a student must leave early for unavoidable reasons,
that student should obtain permission from the professor before the #lass begins. -eaving
and re;entering the #lass is not permitted, e:#ept under e:traordinary #ir#umstan#es.
5a#ulty members may #ross #he#1 the attendan#e and if a student is found absent in the
#lass, the #ase (ill be sent to dis#ipline #ommittee and a#tions (ill be ta1en by the
#ommittee.
Norms o) 2e'a<ior
"tudents should demonstrate respe#t for 5a#ulty and fello( students. /espe#tful behavior
#ontributes to the enhan#ed learning e:perien#e. "tudents should refrain from disruptive
behavior su#h as eating, using laptops, and holding side;#onversations. Using laptops
during is allo(ed only on the instru#tion of the professor. !f ne#essary, the students are
e:pe#ted to see1 redress for grievan#es at a proper forum instead of see1ing an immediate
solution.
*ll grievan#es may be addressed to the P7PM;Dire#tor or respe#tive fun#tional heads
and in his absen#e, to the =:e#utive Dire#tor. !n su#h #ases, a #opy should be mar1ed to
the above.
5es7ect t'e Facilities
"tudents are e:pe#ted to help maintain #hairs, display s#reen, des1top #omputers, -0Ds,
tables, (indo( #urtains and ele#tri#al fittings in good usable #ondition and not damage
them or render them useless. "tudents are e:pe#ted not to destroy the #lassroom
ambien#e. $he #ost of damage, loss or theft on a##ount of students (ill be re#overed from
them. Qhen this #annot be attributed to one student, the #ost (ill be re#overed from an
identifiable group of (hi#h the individual is a part or from the entire bat#h. "tudents are
e:pe#ted to use #ans to dispose of trash. $hey are also en#ouraged to remove defa#ing or
un#lean material voluntarily.
=ssentially, students should al(ays use proper reporting and es#alating me#hanisms for
#on#erns and issues. Under no #ir#umstan#es should students ta1e matters into their o(n
hands. "tudents are e:pe#ted to use only the students? dining hall for dining. 0lassrooms
or any of the other administrative or a#ademi# areas shall not be used for dining.
7reat -a1es has adopted the prin#iple of preserving the environment. $herefore, it tries to
in#ul#ate in the minds of its students and staff, a sense of being one (ith nature #ausing
no harm anytime, any(here, and under any #ir#umstan#es (hi#h (ill result in damage to
the environment.
"mo1ing, #he(ing toba##o and drin1ing al#ohol in and around the premises is stri#tly
prohibited. "evere penalties (ill a##rue to those students #aught violating this.
@se o) 4a7to7s in t'e class
Use of laptops in the #lass is stri#tly prohibited during #lass hours, unless spe#ifi#ally
authori2ed by the 5a#ulty or the *#ademi# *dministration.
2iometric 5eaders0
Bio;metri# readers are installed for attendan#e in #lass rooms. "tudents must register their
attendan#e using only these devi#es.
F8> 58%(MM8N,8, T(PI%S T+.T MY 28 %+(S8N 2Y 8.%+ G5(@P F(5 G5(@P
P58S8NT.TI(N
ro!ect "itles
=motional and "o#ial !ntelligen#e , $rainability.
7roup Dynami#s , $heoreti#al 5oundation
"elf Managed > "elf Dire#ted $eams in Organi2ations+ /ole and /elevan#e
Measuring $eam Performan#e
Managing and /esolving 0onfli#ts in 7roups
-eadership in $eams
-eadership and "mall 7roups
$ransa#tional, $ransformational -eadership+ 0hara#teristi#s > !nsights
-evel < -eadership and its pra#ti#al impli#ations in leading modern
organi2ations.
Managing 9no(ledgeB 6irtual $eams.
Developing and "ustaining $eam 0ulture in Organi2ations
.ny ot'er to7ics t'at are considered rele<ant to t'is course may /e added
and c'osen /y t'e grou7s )or 7resentation.
*. 8?.4@.TI(N %5IT85I. F(5 P58S8NT.TI(NS
.. For t'e e<aluators0
a. Please (rite the title of the presentation in your evaluation sheet
b. Qrite at least one member?s name of the group you are evaluating
#. 5ollo( the guidelines indi#ated belo(
d. *t the end please give total mar1s for the presentation out of 133.
e. Qrite your name and roll number at the end under the heading as evaluator.
2. %riteria0
a. 0larity of thought or ideas4
b. 0ontent and "e@uen#ing of ideas
#. Methods or tools used+
i. /ole play if any , did the role play bring out the idea intended by the presenter
ii. OHP , #larity and @uality4 not #ramped too mu#h
d. Delivery , #ommuni#ation ability and seriousness in the presentation
e. Did all the members have e@ual parti#ipationR
%. 9uestion and ans&ers F did t'e 7resenters do it &ellG
,. Timely com7letion
$he topi#s that are planned to be #overed in ea#h of the #lasses are indi#ated belo(. $his should guide our
preparation and meaningful learning together.