1 RECRUITMENT 12

2 JOINING FORMALITIES 7
3 INDUCTION 5
4 PROMOTION 5
5 REWARD & RECOGNITIOIN 3
6 TRAINING & DEVELOPMENT 5
7 LEAVE 5
8 INTERNAL TRANSFER 3
9 PERFORMANCE APPRISAL 10
10 DISCIPLINERY ACTIONS 3
11 EMPLOYEE ENGAGEMENT 7
12 GRIVANCESS & REDRESSAL 5
13 WHILSELBLOWER POLICY 5
14 RESIGNATION 5
15 MIS 5
16 DOCUMENTATION 5
17 SALARY 5
18 COMPLIANCE 5
100
1 MANPOWER STATUS 40
2 STAFF ATTRITION 30
3 AVERAGE TENOR OF FIELD STAFF 10
4 RESHUFLLING & INTERNAL TRANSFER 10
5 OTHERS 10
100
Total
Total
RISK GRADING
COMPLIANCE GRADING
10 A
1
2
3
4
5
6
7
8
9
10
11
12
13
15
10 B
1
2
3
4
1
2
3
4
5
6
7
8
9
10
10 C
1
14
2
3
4
5
6
7
8
9
10
D
1
2
3
4
5
6
E
1
2
3
F
1
2
3
4
5
H
1
2
3
4
5
6
7
8
I
1
2
J
1
2
3
4
5
6
7
8
9
10
K
1
2
3
L
1
2
3
4
5
6
7
8
9
10
M
1
2
3
4
5
6
N
1
2
3
4
5
6
O
1
2
3
4
5
6
7
8
O
1
2
P
1
2
3
Q
1
2
1
2
3
4
Gap between CV submission and initial shortlisting
Initial shortlisting & date of final interview
Date of final interview & sending offer letter
Is signed appointment letter being issued on the data of joining?
RECRUITMENT
Do we have department/region-wise manpower budget?
Is updated job description available before initiating the recruitment process?
Is the selection process being followed while recruiting people?
Is the recruitment process initiated before 60 days from the requirement month ?
Are the shortlisted candidates fulfill basic screening criteria?
Is the recruitment process completed within following time line?
Are we using any specific checklist to cover the whole recruitment process?
Are we communicating recruitment decision within 3 working days from the date of final decision?
Do we have specific criteria (age, qualification, experience etc.) for initial screening ?
Are we exploring more than 3 options for job posting/advertisement?
Are we comparing our salary with market rates at least once in a year?
Are we communicating the unique benefits and challenges of the position?
Are we communicating about the carrier path clearly with the candidates?
Do we have selection process (documented) for different category of staff?
Is the salary offered to the candidate approved by the concerned authority?
Salary Account
CUG Connection
Do we have sufficient internal check system in relation to the joining formalities?
JOINING FORMALITIES
INDUCTION
Thumb Impression
Are the following formalities completed within 7 working days from the date of joining?
ID Card
Visiting Card
Are the following formalities completed within 15 working days from the date of joining?
Are the following formalities completed within the date of joining?
Seating Arrangement
Desktop/Laptop
Official Email ID
Welcome mail
Has a formal meeting been arranged with the head of HR/HR representative as well as with head of department?
Is job description sheet being shared and explained with employee on the date of joining?
Is the schedule of induction handed over to the inductee on the date of joining?
Is the joining kit being handed over to the employee on the date of joining?
Is the mission, vision & code of the conduct of company explain to the employee on the date of joining?
Do we have specific check list for document which need to collected at the time of joining?
Are we collecting all the documents according to the check list on the date of joining?
Is the check list being filled in & checked by different person from HR department?
Is the employee data base being updated on the date of joining?
Do we have approved budget for induction?
Is the inductee spent at least 3 days in field?
Are the topics of the support group pre-fixed before the induction?
Are the message from MD & CEO conveyed during induction?
Feed Back Score
Inductee
Do we have updated check list for induction?
Are the inductions carried out according to the check list?
Are we communicating about the field visit to the branch in advance?
Are we communicating to the inductees during branch visit period?
Has each indicator a description of how it should be measured?
Do we have specific policy/process for performance appraisal?
Is the process/policy being followed appropriately by all the department?
Trainer
Quiz
Percentage of CSR dropout between induction and final joining?
PERFORMANCE APPRISAL
Have all the employees received their KPI sheet before 15th April?
TRAINING & DEVELOPMENT
Are we recording the leave details in EDB accurately?
Are all of our employees taking compulsory leave?
Do we have specific process for internal transfer?
Are we following the process accordingly?
Do we have specific policy/plan for training & development of our employees?
Is the policy/plan being implemented within the time line?
Is refresher training of CSR being conducted once in a quarter?
Is the average score of feedback given for traing not less than 60%?
Is all of our employees spend at least 10 days in a year for training?
PROMOTION
INTERNAL TRANSFER
LEAVE
Is eligibility criteria being pre-fixed for promotion?
Are we following the eligibility criteria accordingly?
Is the criteria being reviewed & revised once in every year?
Do we have specific process for internal promotion?
Are we following the process accordingly?
Do we have pre-fixed approved standard increment for promotion?
Do we have specific leve policy ?
Are we following the leave policy accordingly?
Is the approving authority approve the leave in EDB before 20th day of the month?
Is necessary documents submitted (medical, maternity, paternity) within 7 days from the date of joining?
Is the policy being reviewed & revised before 31st January of each year?
REWARD & RECOGNITIOIN
Do we have specific policy related to reward & recognition?
Are we following the policy accordingly?
Is the policy being reviewed & revised once in every year?
Is the list of holidays prepared & shared before 31st January of each year?
Is the message from CEO & MD being uploaded in meghdoot within 15th day immediately after end of each quarter?
Is employee engagement survey being conducted at least once in a year?
Does the superior discuss the performance with his/her subordinate one to one basis?
Are the superior & subordinate agreed & signed KPI sheet after performance appraisal?
Do we have specific plan for employee engagement program?
Is the plan being implemented within the time frame?
Is upward evaluation being done at least once in half year?
Is the confidentiality being maintained while taking feedback?
Is feed back being shared within 15 days from the date of exercise?
Is the average score of the feedback is more than 75%?
Is feedback being taken about the popularity of our senior management once in half year?
Is the average score of the feedback is more than 75%?
Do we have specific policy related to disciplinary actions?
Are we following the policy accordingly?
Is the policy being reviewed & revised once in every year?
Is the KPI score being reviewed by HR before final communication?
Is the KPI score being communicated to the concerned employees?
Are the strengths (at least 3) & weakness (at least 3) shared with the concerned employee?
Is the appraisal process completed within the define time line?
RESIGNATION
DISCIPLINERY ACTIONS
GRIVANCESS & REDRESSAL
WHILSELBLOWER POLICY
EMPLOYEE ENGAGEMENT
MIS
Are we updating following employee related information in the EDB within specific time line?
Is the policy being reviewed & revised once in every month?
Do we have board approved whistleblower policy?
Are our employees aware about the policy?
Is campaigning being done at least once in every quarter?
Is the policy being reviewed & revised once in every month?
Do we have specific policy related to grievance & redressal mechanism?
Are our employees aware about the policy?
Is the loop closer happened within 30days from the date of reporting?
Are we documented the issue as well as decision properly?
Is campaigning being done at least once in every quarter?
Are we review & revised exit interview form once in every year?
Are we analyzing the feedback collected through exit interview form within 15 days after the end of quarter?
Do we have check list for final settlement?
Are we following the check list accordingly?
Is the settlement being done on the last working day?
Is the loop closer happened within 30days from the date of reporting?
Are we documented the issue as well as decision properly?
Do we have proper check list for resignation process?
Are we following the process accordingly?
Are we collecting feedback from resigned employees through exit interview form?
DOCUMENTATION
SALARY
COMPLIANCE
Joining
Resignation/Absconding
Promotion
Leave
Transfer
Marital Status
Academic Qualification
CUG Number
Disciplinary Actions
Reporting Line
Is salary being computed accurately?
Is the ESIC registration being done within 7 days of joining?
Is the PF registration being done within 7 days of joining?
Do we have specific check list for compliance related issues?
Are we complying all the provisions applicable under different law & regulations?
Is the monthly MIS report share with core committee within 7 days of the next month?
Do we have specific check list for documentation?
Are we collecting necessary documents according to the check list?
Are we uploading necessary documents in the EDB within 3 days from the date of joining?
Is the salary being released before 2 days from the end of month?
compliance
15 days
10 days
05 days
Is signed appointment letter being issued on the data of joining?
RECRUITMENT
Do we have department/region-wise manpower budget?
Is updated job description available before initiating the recruitment process?
Is the selection process being followed while recruiting people?
Is the recruitment process initiated before 60 days from the requirement month ?
Are the shortlisted candidates fulfill basic screening criteria?
Is the recruitment process completed within following time line?
Are we using any specific checklist to cover the whole recruitment process?
Are we communicating recruitment decision within 3 working days from the date of final decision?
Do we have specific criteria (age, qualification, experience etc.) for initial screening ?
Are we exploring more than 3 options for job posting/advertisement?
Are we comparing our salary with market rates at least once in a year?
Are we communicating the unique benefits and challenges of the position?
Are we communicating about the carrier path clearly with the candidates?
Do we have selection process (documented) for different category of staff?
Is the salary offered to the candidate approved by the concerned authority?
Salary Account
CUG Connection
Do we have sufficient internal check system in relation to the joining formalities?
JOINING FORMALITIES
INDUCTION
Thumb Impression
Are the following formalities completed within 7 working days from the date of joining?
ID Card
Visiting Card
Are the following formalities completed within 15 working days from the date of joining?
Are the following formalities completed within the date of joining?
Seating Arrangement
Desktop/Laptop
Official Email ID
Welcome mail
Has a formal meeting been arranged with the head of HR/HR representative as well as with head of department?
Is job description sheet being shared and explained with employee on the date of joining?
Is the schedule of induction handed over to the inductee on the date of joining?
Is the joining kit being handed over to the employee on the date of joining?
Is the mission, vision & code of the conduct of company explain to the employee on the date of joining?
Do we have specific check list for document which need to collected at the time of joining?
Are we collecting all the documents according to the check list on the date of joining?
Is the check list being filled in & checked by different person from HR department?
Is the employee data base being updated on the date of joining?
Do we have approved budget for induction?
Is the inductee spent at least 3 days in field?
Are the topics of the support group pre-fixed before the induction?
Are the message from MD & CEO conveyed during induction?
Feed Back Score
Inductee
Do we have updated check list for induction?
Are the inductions carried out according to the check list?
Are we communicating about the field visit to the branch in advance?
Are we communicating to the inductees during branch visit period?
Has each indicator a description of how it should be measured?
Do we have specific policy/process for performance appraisal?
Is the process/policy being followed appropriately by all the department?
Trainer
Quiz
Percentage of CSR dropout between induction and final joining?
PERFORMANCE APPRISAL
Have all the employees received their KPI sheet before 15th April?
TRAINING & DEVELOPMENT
Are we recording the leave details in EDB accurately?
Are all of our employees taking compulsory leave?
Do we have specific process for internal transfer?
Are we following the process accordingly?
Do we have specific policy/plan for training & development of our employees?
Is the policy/plan being implemented within the time line?
Is refresher training of CSR being conducted once in a quarter?
Is the average score of feedback given for traing not less than 60%?
Is all of our employees spend at least 10 days in a year for training?
PROMOTION
INTERNAL TRANSFER
LEAVE
Is eligibility criteria being pre-fixed for promotion?
Are we following the eligibility criteria accordingly?
Is the criteria being reviewed & revised once in every year?
Do we have specific process for internal promotion?
Are we following the process accordingly?
Do we have pre-fixed approved standard increment for promotion?
Do we have specific leve policy ?
Are we following the leave policy accordingly?
Is the approving authority approve the leave in EDB before 20th day of the month?
Is necessary documents submitted (medical, maternity, paternity) within 7 days from the date of joining?
Is the policy being reviewed & revised before 31st January of each year?
REWARD & RECOGNITIOIN
Do we have specific policy related to reward & recognition?
Are we following the policy accordingly?
Is the policy being reviewed & revised once in every year?
Is the list of holidays prepared & shared before 31st January of each year?
Is the message from CEO & MD being uploaded in meghdoot within 15th day immediately after end of each quarter?
Is employee engagement survey being conducted at least once in a year?
Does the superior discuss the performance with his/her subordinate one to one basis?
Are the superior & subordinate agreed & signed KPI sheet after performance appraisal?
Do we have specific plan for employee engagement program?
Is the plan being implemented within the time frame?
Is upward evaluation being done at least once in half year?
Is the confidentiality being maintained while taking feedback?
Is feed back being shared within 15 days from the date of exercise?
Is the average score of the feedback is more than 75%?
Is feedback being taken about the popularity of our senior management once in half year?
Is the average score of the feedback is more than 75%?
Do we have specific policy related to disciplinary actions?
Are we following the policy accordingly?
Is the policy being reviewed & revised once in every year?
Is the KPI score being reviewed by HR before final communication?
Is the KPI score being communicated to the concerned employees?
Are the strengths (at least 3) & weakness (at least 3) shared with the concerned employee?
Is the appraisal process completed within the define time line?
RESIGNATION
DISCIPLINERY ACTIONS
GRIVANCESS & REDRESSAL
WHILSELBLOWER POLICY
EMPLOYEE ENGAGEMENT
MIS
Are we updating following employee related information in the EDB within specific time line?
Is the policy being reviewed & revised once in every month?
Do we have board approved whistleblower policy?
Are our employees aware about the policy?
Is campaigning being done at least once in every quarter?
Is the policy being reviewed & revised once in every month?
Do we have specific policy related to grievance & redressal mechanism?
Are our employees aware about the policy?
Is the loop closer happened within 30days from the date of reporting?
Are we documented the issue as well as decision properly?
Is campaigning being done at least once in every quarter?
Are we review & revised exit interview form once in every year?
Are we analyzing the feedback collected through exit interview form within 15 days after the end of quarter?
Do we have check list for final settlement?
Are we following the check list accordingly?
Is the settlement being done on the last working day?
Is the loop closer happened within 30days from the date of reporting?
Are we documented the issue as well as decision properly?
Do we have proper check list for resignation process?
Are we following the process accordingly?
Are we collecting feedback from resigned employees through exit interview form?
DOCUMENTATION
SALARY
COMPLIANCE
Joining
Resignation/Absconding
Promotion
Leave
Transfer
Marital Status
Academic Qualification
CUG Number
Disciplinary Actions
Reporting Line
Is salary being computed accurately?
Is the ESIC registration being done within 7 days of joining?
Is the PF registration being done within 7 days of joining?
Do we have specific check list for compliance related issues?
Are we complying all the provisions applicable under different law & regulations?
Is the monthly MIS report share with core committee within 7 days of the next month?
Do we have specific check list for documentation?
Are we collecting necessary documents according to the check list?
Are we uploading necessary documents in the EDB within 3 days from the date of joining?
Is the salary being released before 2 days from the end of month?
Particulars Month 1 Month 2 Month 3 Month 4 Month 5 Month 6
CSR
Budget
Actual
%
BH
Budget
Actual
%
AM
Budget
Actual
%
HUB
Budget
Actual
%
RO
Budget
Actual
%
IA & Risk
Budget
Actual
%
Accounts, Finance & Compliance
Budget
Actual
%
Information Technology
Budget
Actual
%
Central Operation
Budget
Actual
%
Administration
Budget
Actual
%
Human Resourse
Budget
Actual
%
HUB
Budget
Actual
%
Othres
Budget
Actual
%
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6
CSR
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
BH
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
AM
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
RO
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
IA & Risk
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
Accounts, Finance & Compliance
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
Information Technology
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
Central Operation
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
Administration
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
Human Resourse
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
HUB
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
Othres
Opening Stock
Closing Stock
Average Stock
No. of Leaver
Attrition Rate
CSR No. % No. % No. % No.
0-3 months
4-6 months
> 6 months
BH
0-3 months
4-6 months
> 6 months
AM
0-3 months
4-6 months
> 6 months
Month1 Month2 Month3 Month4
% No. % No. %
Month6 Month4 Month5
Reshuflling of Area Month1 Month2 Month3 Month4 Month5
CSR
Area Re-shuffled within 9 months
Total no. of CSR
%
MO
Area Re-shuffled within 9 months
Total no. of MO
%
Executive- IA
Area Re-shuffled within 9 months
Total no. of Executive
%
Internal Transfer
CSR
Posted in same branch> 18 months
Total no. of CSR
%
BH
Posted in same branch> 18 months
Total no. of CSR
%
AM
Handling same branch > 12 months
Total no. of Area Manager
%
**In case of AM & Executive at least 75% branches should be new
No. of staff
Month6
No. of staff
% of leave availed
Average score of feedback received from inductee
Average score of feedback received from trainer
Average score of quiz done after induction
Average score of feedback received after training
No. of disciplinery action
INDUCTION
OTHERS
No. of complain received by grivance cell
Average score of upward evaluation
Average score of senior management