Agent Guide

Passenger Solutions and Services
Liaison Agent User Guide

Liaison
Agent Guide
Table of Contents
Topic
1.0 Goal
1.1 Targeted Audience
2.0 What is Liaison?
2.1 Liaison Basics
2.2 Access to Liaison Sessions
.0 Liaison !eatures
.1 Basic Liaison !eatures
.1.1 Connection"#isconnection fro$ an e$ulator session
.1.2 S%itching bet%een G&' and ($ulator %indo%s
.1. Wor)ing %ith Split screens
.1.* +rint Screens
.1.5 Cop,"+aste options
.1.6 Trac)ing Co$$ands -.ie% recent co$$ands/
.1.7 Toolbar and Status #ispla,s
.1.8 S0( 0ptions
.2 Ad.anced Liaison !eatures
.2.1 Screen Snapshots
.2.2 Screen Captures
.2. 1ecording and +la,bac)
.2..1 Scripts
.2..2 2acros
.2.4 3ot 4e,s
.2.5 Logs
.2.6 Liaison About
*.0 ($ulator Windo% 0ptions
*.1 !ont
*.2 Screen Si5e
*. 4e, 2apper
*.* !unction 4e,s
*.6 Scripting Co$$ands
*.7 +rinting 0ptions
*.8 +roperties Screen
6.0 What is +C"+C2?
6.1 +C"+C2 Basics
6.2 Access to +C"+C2
7.0 +C"+C2 !eatures
(2001 S!"A All #ig$ts #eserved
"$e in%or&ation contained $erein is t$e 'ro'ert( o% S!"A.
Legal action )ill *e ta+en against an( in%ringe&ent.
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7.1 #e.ice 0ptions
7.1.1 Selecting #e.ices
7.1.2 1esets
7.1. 9ueues
7.1.* Test +rints
7.2 #iagnostics
7.2.1 2essage Store
7.2.2 Tas) light 'nfo
7. Configuration 2ode
7.* 2essages to C1T
7.6 +ectabs -para$etric tables/
7.7 General Troubleshooting Tips
Appendices:
A Liaison Glossary & Acronym Guide
B Checkin GUI
C Boarding GUI
D WorldTracer GUI
All Tool!ar Icons
" #C$#C% #rin&ers
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1.0 Goal
The goal of this document is to provide a simple, concise overview of Liaison software operation. This information
can be used as a training tool or user guide. The Liaison Glossary/Acronym guide is included with this document as an
appendix.
1.1 Targeted Audience
The Liaison Agent User Guide is targeted towards nontechnical Liaison users. !xamples are provided for each topic
covered from a nontechnical perspective. "ndividual airline trainers and supervisors are encouraged to provide
additional functionality examples as needed.
2.0 What is Liaison?
L"A"#$% is a software application created by #"TA&s #peciali'ed (esign and (evelopment team. The Liaison product
line is designed to provide terminal emulation access to Unisys and ")* mainframes. "t also provides a graphical user
interface +GU", to - existing mainframe legacy applications, .hec/in, )oarding and 0orldtracer.
1or users with scripting re2uirements, Liaison provides a scripting tool called Liaison #cript Assistant to help simplify
the scriptwriting process. This feature is intended for use by technical support personnel with programming language
bac/grounds and will not be addressed in depth for this guide.
Liaison runs on 0indows 34/35, 0indows %T 6 0indows 7888 and is fully certified on the #"TA .UT! and A9"%.
*U#! platforms:. Using 0indows %T Terminal #erver, Liaison can also run on thin client terminals.
Users of Liaison have their choice of three communication types;
T.</"<
=.74
=.75 dialup.
2.1 Liaison Basics
After installation of Liaison software on a user wor/station, the application can be accessed via des/top icon. The
Liaison icon is a graphical representation of a globe +planet,.
Liaison Icon
(oubleclic/ing on this icon launches the .ommander toolbar. The .ommander toolbar serves as a central access
point to all Liaison sessions. All configured Liaison sessions appear on the .ommander toolbar as icons. (ouble
clic/ing an icon on the toolbar will open the corresponding session. #eparate sessions must be used for different GU"
applications. 1or example, an agent using both .hec/in and )oarding applications would need to have a session
configured for each.
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Liaison Commander Toolbar

Session Icons
2.2 Access to Liaison Sessions

*ost users of Liaison begin their use of the product after session configuration. "n this case, re2uired sessions are
already available as icons on the .ommander toolbar once Liaison is launched.
Launching a #ession > To launch a session, doubleclic/ the session icon on the .ommander toolbar. (epending on the
configuration of the session, it will open either as an emulator window or a GU" for a specific application.
$nce the Liaison session window has opened, the session name description can be located in the title bar on the upper
left side of the window.
.02Liaison Session !eatures
The Liaison emulator window offers various tools and options to the user. These options are accessible from the
Liaison pulldown menus +such as 1ile, !dit, etc, and also via toolbar icon. The session status bar +bottom of session
window, displays connect status, capture status, emulator type, date/time and row/column information. ?arying
statuses such as message wait indicators and system wait indicators are also displayed on the session status bar.
Liaison Emulator Window
Title bar
Pulldown menus
Toolbar icons
Emulator Window
Status Bar
Connection Status
Message wait indicator
Emulator messages
Emulation type
PC data
PC time
RowColumn indicator
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.1 Liaison Basic !eatures
The following features are considered basic aspects of Liaison usage.
.1.1 Session Connection"#isconnection and Sign:in.
To connect to the #"TA networ/, a user must provide a login username and password for terminal security. Usernames
and passwords for agents are re2uested from #"TA by Airline @ead2uarters. Login information can be provided during
session configuration or provided by the user at each session launch. 0hen the user login is provided during session
configuration, the session will automatically log the user in at each session launch. "f user login information is not
provided during configuration, the user will be prompted to enter it +system response; A!%T!9 U#!9
"(/<A##0$9(B, at each session launch.
%ote; Liaison&s default transmit /ey is Cscroll loc/D. +#ection E.-,
$nce a user has logged into the #"TA networ/, an Agent #ignin is re2uired to advance further. Agent #ignins are
assigned by and must be re2uested from a user&s Airline @ead2uarters. A general signin consists of the following
information;
(;a$ple< SI!S"""""""a""
#" =sign:in>
=# =airline> +optional depending on airline setup >
please verify with agent supervisor,
FFF/ =agent nu$ber>
FFFFa/ =pass%ord>
FF =usergroup> +can be up to - digits,
Session Ti$e:0uts
#ession connects are given a -8 second window of connect time, after which the session will be timed out. Liaison will
respond to a timeout event by prompting the user to disconnect or reconnect the session.
Session Time#out Prompt
Toolbar Icons$
%Connect Session&
%'isconnect Session&
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.1.2 S%itching bet%een G&' and ($ulator %indo%s
0hen a Liaison session is launched, the wor/ing window will open to a default setting either as an emulator window
or a GU" window. These settings are determined during configuration and before the first use of the session. 1rom an
emulator window default launch, the GU" for the application being used can be accessed by clic/ing the 1ile pulldown
window and selecting )ac/ to ABGU"BB +GU" application name can be G.hec/in&, G)oarding&, G0orldTracer&, etc,.
Emulator Window ( )ccessing *+I
$nce a user has accessed a GU" window for an application, A!xpert *ode& must be selected from the GU" pulldown menu
to return to the emulator window. .ommands executed in the GU" window will appear as Gabriel commands in the
emulator window. 1or example, if a passenger list is accessed in the GU" window, the same listing will appear in the
emulator window if the user returns to expert mode. <lease refer to Appendices ), . 6 ( for examples of other application
GU"s.
C,ec-in *+I
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Toolbar Icon$
%Bac- to .*+I/&
.1. Wor)ing %ith Split Screens
Liaison #plit #creens are additional emulator screens used to display different functions and results within the same
session. Liaison provides split screen capability for emulator sessions to allow the user the ability to switch between
different functions without losing existing data on any individual screen. Liaison features the ability to wor/ in as
many as five split screens for a single session. Liaison users can toggle between split screens by pressing CctrlD H
CtabD.
Split Screen Setup
The Liaison split screen setup window can be accessed by clic/ing the G?iew& pulldown menu, then clic/ing G#plit
#creen& / G#etup&.
Split screen menu options
The resulting window gives the user the option to select up to five split screens, each identified by a letter +A, ), ., (,
and the original session name in the title bar. 1or users who will access split screens fre2uently, there is an option to
automatically split screens at session launch.

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Split Screen setup window
.lic/ing G$I& in this window will launch the split screens.
2aneu.ering bet%een split screens
Liaison split screens can be arranged on a user&s des/top in a tile +side by side, or cascade +overlapping, format. These
options are accessible from the split screen pulldown menu and can be used once split screens have been launched.
The G#plit& option in the split screen menu allows the user to access split screens at any point during an open session.
The G#hrin/& option will close split screens, leaving the original session window open.
Use of split screens allows the user greater flexibility between transactions without losing convenient screen data.
(ifferent types of transactions can be delegated to a specific screen without affecting other split screen windows. 1or
example, an emulator main window may be used to display and refresh a complete passenger list, while;
#plit #creen A is used to process passengers with special needs
#plit #creen ) is used to process passengers to be Gunchec/ed&
#plit #creen . is used to process standby passengers
#plit #creen ( is used to process wal/up passengers without reservations.
Toolbar Icons$
%Split Screen Setup& %Split Screens& %S,rin- Screens&

.1.* +rint Screens
The print screen option for Liaison is used to print the current contents of a user&s screen without saving the contents
to a file. <rint screens can be launched by clic/ing the G1ile& pulldown menu and selecting G<rint& or by toolbar icon.
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Print screen menu option
Toolbar Icon$
%Print Screen&
.1.6 Cop,"+aste 0ptions
Liaison copy/paste options are provided to give users a simple way to move text between screens or into other
applications for further use. .opy paste functions can be accessed by selecting the G!dit& pulldown menu or by toolbar
icon.
Cutpaste menu options
.opy 1eature
The G.opy& feature can be used to copy text from one location on the window or screen and place it at another
location. This can be accomplished in Liaison by using the mouse. Text can be copied from the screen by first
selecting it with the mouse, then clic/ing either the G.opy& icon or selecting the G!dit& pulldown menu and selecting
the G.opy& option.
<aste 1eature
The paste feature allows for the actual placement of text that has been copied. <asting of text can be accomplished by
placing the cursor at the desired paste location, then clic/ing the G<aste& icon or selecting the G!dit& pulldown menu and
selecting the G<aste& option.
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<aste $ptions
G<aste $ptions& is a window designed to give Liaison users the ability to choose paste settings. Liaison default paste
settings are set to Goverwrite&. This means that pasted text will overwrite any existing text at the paste location. <aste
options can also be set to Ginsert&, meaning that pasted text will be inserted in front of any existing text at the paste
location. The paste options window can be found by selecting the G!dit& pulldown menu, then selecting G<aste
$ptions&.
Paste 0ptions Window
Tool bar Icons$
% Copy& %Paste&
.1.7 Trac)ing Co$$ands
The Liaison G9ecent .ommands& feature was designed to allow user access to a listing of the most recent commands
entered into the emulator. The recent commands window can be accessed by selecting the G?iew& pulldown menu, then
selecting G9ecent .ommands&
1iew recent commands menu option
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The recent commands option is different from screen capture in that it does not copy the actual results of the
commands listed. .ommands listed can be executed by double clic/ing them with the mouse. .ommands can also be
executed from the /eyboard using arrow /eys to move to the desired command and then pressing the Genter& /ey.
Recent commands window
There are no toolbar icons for this feature.
.1.8 Toolbar and Status #ispla,s
The icon toolbar and status bar on the Liaison emulator window are defaulted to appear for the user&s convenience.
@owever, these features can be removed from the emulator window at the user&s discretion. 0hen either feature is
enabled, it will appear chec/ed on the pulldown menu. "f either feature has been disabled, it will appear as unchec/ed.
Toolbar and status bar settings can be enabled or disabled by selecting or clic/ing on the item in the pulldown window.
Liaison toolbar and status bar settings can be accessed by selecting the G?iew& pulldown menu.
Toolbar and Status bar settings enabled
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Toolbar and Status bar disabled
.1.? S0( 0ptions
"n the context of use with Liaison, #$! is an acronym for G#tart of !ntry&. #tart of !ntry is the point at which an
emulator screen will accept commands from the user. .ommands entered at a location where there is no #$! will not
be accepted by the Liaison emulator. Liaison offers different methods for users to place the #$! at the desired location
on the emulator screen;
@ome Location
The Ghome location& on the Liaison emulator is the first row, first column of the screen. .ommands entered at this
point will be accepted by the emulator without an #$! character being present.

S0E 2ome Location
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*enu option #$!
An #$! can be placed at any point on the emulator screen by first placing the cursor in the desired location, then
selecting the G@ot Ieys& pulldown menu and selecting G#$! char&.
S0E menu option
Toolbar "con option #$!
An #$! can be placed at any point on the emulator screen by first placing the cursor in the desired location, then
clic/ing the G#$!& icon on the Liaison toolbar. %ote; the Iey *ap option for #$! is C.trlD H s. +#ee #ection E.-,
Toolbar Icons$
%S0E&
.2 Liaison Ad.anced !eatures
The following features are considered advanced aspects of Liaison usage.
.2.1 Screen Snapshots
A screen snapshot is the process during which an emulator records or Gsnaps a picture& of current screen contents. The
recorded contents can then be saved to a new text file or appended to an existing text file.
#napshots can be used if a user has specific onscreen data to be saved. #napshots of screen contents can be ta/en by
clic/ing the G1ile& pulldown menu then selecting G#creen #napshot&. The toolbar icon can also be used for the same
result.
Screen snaps,ot menu option
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$nce the snapshot has been ta/en, Liaison prompts the user to name the snapshot file.
Screen snaps,ot sa3e prompt window
1rom the save prompt, a user can provide a name for the snapshot as a new file, or select an existing file to append or
overwrite the snapshot to.
%ew #napshots
<roviding a name for a new snapshot file and clic/ing G$pen& will save the file to .;J<rogram
1ilesJ#"TAJLiaisonJ#cripts. The save prompt window will remember the last directory accessed. "f another directory is
chosen, the save prompt window will automatically return to that directory to save the next snapshot.
$verwriting or Appending #napshots
To overwrite or append a snapshot to an existing snapshot file, the user must select the snapshot in the save prompt
window and clic/ G$pen&. This will launch the G1ile !xists& prompt, allowing the user to select an action.
4ile e5ists window
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"f the user chooses to $verwrite the existing file, the contents of the file will be replaced with the current screen
snapshot contents. "f the user chooses to Append to the existing file, the current screen snapshot contents will be
appended at the end of the existing file contents.
Liaison saves all screen snapshots as notepad.exe or G6t5t& files.
Toolbar Icons$
%Snaps,ot&
.2.2 Screen Captures
A screen capture is the process during which the user records or Gcaptures& emulator command inputs and results for a
specified period of time. The recorded commands and results can then be saved to a text file for future use or appended
onto an existing file.
#creen capturing is ideal for use in recording and documenting errors, processes or specific settings and parameters.
1or example, if a user encounters an error in processing, screen capture could be used to document that error for
correction efforts. #creen capture can also be used to document processes for example use or as future reference
material for other agents. 1or rarely used processes that re2uire complicated command se2uences, screen capture can
be used to record the codes and parameters used and the format of process results.
#creen capture can be launched by clic/ing the G1ile& pulldown menu and selecting G#creen .apture& or it can be
accessed by toolbar icon.
Screen capture menu item
7ote$ t,e Liaison emulator status bar includes a %capture on capture off& status indicator6
$nce screen capture has been launched, Liaison prompts the user to name the capture file prior to recording.
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Screen capture sa3e prompt window
1rom the prompt window, a user can provide a name for the screen capture as a new file or append the recorded data
onto an existing screen capture file.
%ew #creen .aptures
<roviding a name for a new screen capture and clic/ing G$pen& will save the capture file to .;J<rogram
1ilesJ#"TAJLiaisonJ#cripts and begin recording. The save prompt window will remember the last directory accessed. "f
another directory is chosen, the save prompt window will automatically return to that directory to save the next screen
capture.
$verwriting or Appending #creen .apture 1iles
To over write or append a capture file to an existing capture file, the user must select the capture in the save prompt
window and clic/ G$pen&. This will launch the G1ile !xists& prompt, allowing the user to select an action.
4ile e5ists window
"f the user chooses to $verwrite the exiting file, the contents of the file will be replaced with current screen capture. "f
the user chooses to append to the exiting file, the current screen capture will be appended at the end of the existing
screen capture. .lic/ing G$verwrite& or GAppend& on this screen will begin recording.
.ompleting #creen .aptures
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$nce a user has started recording a screen capture, the status bar on / off indicator will display as G.apture $n&. $nce
all desired commands and results have been accomplished, the user may end recording by clic/ing the G1ile& pulldown
menu and selecting G#creen .apture& again, or clic/ing the G#creen .apture& icon. $nce recording is complete, the
G1inished .apturing& prompt appears, giving the user an option to view or print the captured data immediately.
.lic/ing GKes& will open the capture file, ma/ing it available for printing, while clic/ing G%o& will stop recording the
capture and return the user to the emulator window. The capture file can then be accessed at another time.
4inis,ed capturing prompt
Liaison saves all screen captures as notepad.exe or G.txt& files.
Toolbar Icon$
%Screen Capture&
.2. 1ecording and +la,bac)
Liaison offers the options of recording and playing bac/ scripts and macros. These options are provided for use in
automating simple commands entered by the user. (etailed scripts re2uiring computer programming experience should
be handled by technical personnel and will not be addressed in this section.
.2..1 1ecording and +la,bac) of Scripts
A script is a collection of functions or commands listed and performed in a specific order to automate and
complete a specific process or multiple processes. #cripts are best used for processes that are fre2uently
performed or processes that contain many steps. 1or example, if an agent would li/e to access a passenger list
and perform a number of generic commands in a single step, recording the commands as a script allows that
flexibility.
A script recording is the process during which the user records emulator commands inputs. The recorded
commands are then saved to a text file. #cript recording can be launched by clic/ing the G1ile& pulldown menu
and selecting G9ecord #cript& or by toolbar icon.
Record script menu item
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Please also note t,e %Playbac- Script& command and %Edit E5isting Script& command6
)efore recording of a script begins, Liaison prompts the user to provide a name for the script.
Script sa3e prompt window
1rom the save prompt, a user can provide a name for the script as a new file, or select an existing file to append
or overwrite the script to.
%ew #cripts
<roviding a name for a new script and clic/ing G$pen& will save the file to .;J<rogram
1ilesJ#"TAJLiaisonJ#cripts. The save prompt window will remember the last directory accessed. "f another
directory is chosen, the save prompt window will automatically return to that directory to save the next script.
$verwriting or Appending #napshots
To overwrite an entire script or append specific commands to an existing script, the user must select the script to
be overwritten or amended in the prompt window and clic/ G$pen&. This will launch the G1ile !xists& prompt,
allowing the user to select an action.

4ile e5ists window
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"f the user chooses to $verwrite the existing file, the contents of the file will be replaced with the script being
currently recorded. "f the user chooses to Append to the existing file, the current script contents will be
appended at the end of the existing script. "f the user then would li/e to move commands to a different place in
the text file script, the cut/copy and paste commands within notepad.exe can be used.
.ompleting a #cript 9ecording
$nce a user has started recording a script, the status bar on / off indicator will display as G9ecording $%&. 0hen
the script is complete, the user may end recording by clic/ing the G1ile& pulldown menu and selecting G#top
9ecording&, or clic/ing the G9ecord #cript& icon again. $nce recording is halted, the GLiaison Terminal& window
appears, listing the location of the script. .lic/ing G$I& will return the user to the emulator window.
4inis, script recording prompt 8Liaison Terminal9
Liaison saves all script files as G.txt& text files in notepad.exe.
#cript <laybac/
#cript playbac/ runs the emulator commands saved in a script file as if they were realtime commands. Liaison
users can launch script <laybac/ by clic/ing the G1ile& pulldown menu and selecting G<laybac/ #cript& or by
toolbar icon.
Upon launching script playbac/, Liaison prompts the user to choose the script name.
Script selection prompt window
1rom this window, the user can select a script and select G$pen& to play it bac/.
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!diting an !xisting #cript
Liaison gives the user the ability to access a script for editing in notepad.exe. $nce a script has been opened and
edited, it can be played bac/ to verify changes made. #cripts can be accessed for editing by clic/ing the G1ile&
pulldown window and selecting G!dit !xisting #cript&.

0hen G!dit !xisting #cript& is selected, Liaison will prompt the user to select the desired script for editing.
Edit script selection window
$nce a script has been selected, clic/ing G$pen& will launch the script for editing. As Liaison saves script,
capture and snapshot files as G.txt& files, the open script will appear in notepad.exe.
#cript recording only records commands entered into the emulator for playbac/. "t does not record results of
commands entered into the emulator. The following is an example of part of a completed script. <lease note that
Gtrans$it& appears in the written script as G"@&.
Script E5ample
L, da CtransmitD
7, help; CtransmitD
-, CtabD CtabD CtransmitD
E, CtabD CtabD CtransmitD

Translation;
1or step FL, the user enters Gda&, and transmits. The script records; Gsend da/=&.
1or step F7, the user enters the command Ghelp;& and transmits. The script records; Gsend help;/=&.
1or step F-, the user hits the tab /ey twice and transmits. The script records; Gsend /T/T/=&.
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1or step FE, the user hits the tab /ey twice and transmits. The script records; Gsend /T/T/=&.
Tool!ar Icon:
'(ecord $ )&op (ecord* %)crip& #lay!ack*
.2..2 1ecording and +la,bac) of 2acros
A macro is a freestanding window or icon that can be created and edited to allow 2uic/ access to a specific
function, collection of functions +script, or application. Liaison macros can be used to automate repetitive
functions and tas/s in a single action. Liaison features a *acro Gbar&, which is a toolbar for macros. *ultiple
macro icons can be stored on the *acro bar and displayed on the screen for the user&s 2uic/ access.
Liaison Macro Bar
.reating a *acro )ar
A macro bar can be created in a few simple steps. %ew macro creation can be launched by clic/ing the G?iew&
pulldown window and selecting G*acro bar& / G.reate %ew )ar&.
Create new macro bar menu item
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#electing G.reate new bar& will create an initial macro bar called G%ewL&. 9ight clic/ing on G%ewL& will launch
a submenu offering the user an option to rename the macro bar. .lic/ing on this menu item will launch a
prompt window, allowing the user to assign a specific name.
Rename macro bar menu option
Rename macro bar prompt
!ntering a name in this window will return the user to the new macro bar +The name G!xample *acro )ar 1or
User Guide& was chosen for use in this document,. 9ight clic/ing on the bar will again display the submenu.
#electing the GLoc/ *acro )ar& option will disable the G%ew *acro& and G9ename %ew *acro& options on the
submenu. #electing again will reenable these options.
.reating a %ew *acro
To create a new macro, select the G%ew *acro& option from the submenu shown above. This will launch the
new macro icon.
7ew macro icon
9ight clic/ing the new macro icon will launch the G1ormat *acro "tem& window.
4ormat Macro Item window
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The 1ormat *acro "tem window gives the user the ability to;
9ename the macro
(isplay the macro icon and name as preferred
(etermine what command the macro will perform.
"n the following example, the parameters are set as follows;
<icture; Accept (efault
(isplay Text; !xample *acro
Text Location; Text below the picture.
Action; 9un a script file +script file name G#ample #cript& from section -.M.L,
<lease note the default path c;J<rogram 1ilesJ#"TAJLiaisonJ#criptsJ#ample #cript.txt
Macro format e5ample ( Run a script file6 Macro format e5ample ( Run a single command
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.lic/ing $I on the G1ormat *acro "tem& window will complete the macro creation process.
4inal macro
To modify this macro, relaunch the G1ormat *acro "tem& window and ma/e desired changes. The macro
created above will run the sample script outlined in section -.M.L of this document.
Adding an !xisting *acro )ar
Liaison users can access existing macro bars for easy viewing during a session by selecting the G?iew& pulldown
menu and selecting G*acro )ar& / GAdd !xisting )ar&. This will launch the GAdd !xisting *acro )ar& window.
"n this window, the user can select the desired macro bar. .lic/ing G$I& will close this window and open the
desired macro bar on the user des/top.
)dd e5isting macro bar window
*acro <laybac/
$nce a macro bar is visible on a user&s des/top, any macro displayed on the bar can be run by simply selecting
it. 1or example, selecting the macro on the macro bar below would run the action indicated in the G!xample
*acro& earlier in this section.
Macro Bar and E5ample Macro
#electing the example macro above will execute #ample #cript.txt as indicated during the macro creation. The
results of running this macro will mirror the results of #ample #cript.txt from section -.M.L.
*acro @elp
A $el' docu&ent $as *een 'rovided )it$ Liaison s'eci%icall( %or /acros. "$e Liaison /acro 0el' 'age can *e launc$ed *(
selecting t$e 12ie)3 'ulldo)n &enu and selecting 1/acro 4ars3 , 10el'3. "$ere are no tool*ar icons %or t$is %eature.
08,28,14 Page 24 o% 5-
.2.* 3ot 4e,s
Liaison G@ot Ieys& is a pulldown menu designed to provide the user with 2uic/ access to commonly used commands
and actions.
2ot :eys menu option
@ot Ieys consists of the following items;
.alculator This hot /ey function opens calculator.exe +a *icrosoft 0indows program, in a separate window.
Calculator window
.lear #creen > This hot /ey function clears all text from the emulator screen.
#$! .har > This hot /ey function places an #$! character at a point designated by the user 8see ;6<=9.
"gnore > This hot /ey function causes the emulator to ignore commands for the current <%9 on display.
<age )ac/ > This hot /ey function moves the user to the previously accessed page of data.
<age %ext > This hot /ey function moves the user to the next page of data, if available.
.2.6 Logs
Liaison/<./<.* records logs for different processes that occur during its operation. These logs can be accessed
through the Liaison directory on the user wor/station hard drive. Logfiles are very useful in the event of problems, as
they can be sent to the Liaison support team to assist them in defining solutions.
There are two primary logs used;
#K#*#G.L$G
08,28,14 Page 25 o% 5-
This log file is located under c;J<rogram 1ilesJ#"TAJLiaisonJ<./<.*Jsysmsg.log. #ysmsg records all system
messages and transactions that transpire over a certain length of time, including errors.
<./<.*.L$G
This log file is specifically recorded by <./<.*. "t is located under c;J<rogram
1ilesJ#"TAJLiaisonJ<./<.*J<./<.*.log. <./<.* log records all system messages and transactions within <./<.*
that transpire over a certain length of time, including errors and problems with printer configurations.
%ote; A technician is re2uired to ensure proper creation of log files.
.2.7 Liaison About
Liaison GAbout& is a screen designed to give the user a simple listing of Liaison software version numbers and
copyright information. "nformation about additional software re2uired for the operation of Liaison is also included.
Liaison GAbout& can be accessed by right clic/ing the G#ettings& icon on the Liaison .ommander toolbar, then selecting
GAbout& from the submenu.
)ccessing Liaison )bout
Liaison 1ersion
1ersion Information for
supporting software
Copyrig,t 'ata
Liaison )bout window

1iew Registration :ey
1iew System
Information
08,28,14 Page 26 o% 5-
*.0 ($ulator Windo% 0ptions
Liaison provides a number of options for emulator personali'ation and user information. Liaison options can be
accessed by selecting the G$ptions& pulldown menu, then selecting the desired feature. !ach listing opens a separate
window where users can designate specific settings.
0ptions menu option
*.1 0ptions A !ont %indo%
The Liaison G1ont& option gives the user the ability to choose from a number of fonts in regular and bold style.
.hanges made in this window are automatically applied to the text in the emulator.
4ont window
%ote; %ew fonts are not applied to split screen windows until the session has been restarted.
08,28,14 Page 27 o% 5-
*.2 0ptions A Screen Si5e %indo%
The Liaison G#creen #i'e& option gives the user the ability to change the emulator window&s si'e by adNusting the rows
and columns. Using the mouse, Liaison emulator windows can be automatically si'ed by clic/ing and dragging the
bottom right corner of the screen. @owever, using the screen si'e window sets a default window si'e that remains
constant for each session launched in Liaison.
Screen si>e window
%ote; The screen si'e in this window must match the screen si'e specified for the session&s <"( on the host. A
technician or supervisor is re2uired to chec/ the G.9T(& field of the .$%L%I if a problem related to this feature
occurs.
*. 0ptions A 4e, 2apper
The Liaison GIey *apper& option gives the user the ability to change the mapping assignments for specific /eyboard
/eys. The window is split into three sections;
Iey Action
Iey *ap
#pecific settings
:ey mapper window
To map a specific /ey or /ey combination to a specific action;
#elect the desired action from the Iey Action listing
#elect the desired /ey or /ey combination from the Iey map listing
.lic/ G$I&.
<ressing the /ey or /ey combination designated in this window will launch the action mapped to that /ey. 1or
example, the Liaison default for G.lear #creen& is the /ey combination C.trlD H C=D. The example Iey *apper
window +above, shows the clear screen action, changed to map to the C!scD /ey. As a result of this change, pressing
08,28,14 Page 28 o% 5-
the C!scD /ey will clear the emulator screen until the mapping is changed by the user. Iey combination options
provided by Liaison are C.trlD, CAltD and C#hiftD.
Specific Settings
The /ey mapper window also offers a number of specific emulator options that commonly vary between users and
airlines. These settings are as follows;
Transmit character under cursor this option allows the user to choose whether or not the character under the cursor
will be transmitted as the end of a command or if the character be,ind the cursor signifies the end of a command.
Uppercase text > this option allows the user to choose whether or not text entered into the emulator screen will appear
as all upper case or all mi5ed text.
.9 also does !$L > this option allows the user to choose whether or not pressing the carriage return /ey signifies end
of line +text after the point of carriage return on a specific line will be deleted, or not signify end of line +text after the
point of carriage return on a specific line will be s/ipped over,.
"nvert colon /ey > this option allows the user to choose whether or not the colon /ey symbols will be inverted during a
Liaison session. 1or example, the colon /ey appears on the /eyboard as;

<
B 8Top line re?uires s,ift -ey9
"nverting this /ey will change it to;
B
< 8Top line re?uires s,ift -ey9
0ith the inverted setting, the shift /ey does not have to be pressed to type a colon, thus saving /eystro/es and entry
time.
(efault > pressing the G(efault& /ey will return all setting to the Liaison default.
Toolbar Icons$
%Configure :eyboard Mapping/
*.* 0ptions : !unction 4e,s
The Liaison G1unction Ieys& option gives the user the ability to change the mapping assignments for specific /eyboard
/eys. .ommands for #hift, .trl and Alt are listed on separate tabs in the 1unction /ey window. The window is split
into two columns;
!nable > lists the function /eys
Text to Transmit text that the chosen function /ey will transmit.
4unction -eys window
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(ifferent function /ey commands can be assigned to a single function /ey using /ey combinations. 1or example, 1L
can be used to enter the command Chelp;/=D, while .trl H 1L, #hift H 1L and Alt H 1L can be used for different
commands.
"n the example above, the 1L /ey has been enabled and set to run the command Chelp;/=D. +/= is the symbol for
Gtransmit&,
*.6 0ptions : Scripting Co$$ands
%ote; The O/O has special meaning in this script language. "t denotes special features and options as noted below. "n
particular, notice the OsendO commandP if you want to send a O/O, you need to specify O//O.

.ommand <urpose #yntax
beep <roduce a beep sound on the <. spea/er. beep
call !xecute another script, a great way to create
subroutines. The script must be in the OscriptsO
subdirectory where you installed Liaison
call script7.txt
exit #top executing the script at this point. exit
extract Get characters from emulator screen. extract +#tart9ow,#tart.ol,Length,
find Loo/ for a pattern in the next host response. find <#A +find Q finds anything,
for "terate the loop for each item on the command line for x in L 7 - loops - times
goto )ranch to a specified label that begins with a colon+;,. goto mylabel
if .onditional control for any expression between if then. if RerrRD8 then beep
input Gets the next record from a file and stores it in a
variable. The S/9S option resets the file to beginning.
input filename varname
input filename /9
loop Go bac/ to the most recent while command. loop
next Go bac/ to the most recent for command. next x +the for variable is re2uired,
output Appends data from a variable to a file. The S/9S option
resets the file to the beginning.
output filename varname
output filename /9
position *oves the cursor to the desired screen position. position row,col
print <rints data to the printer. print string
send #end characters to the host. The characters will be sent exactly as typed. Use the following
codes to generate additional functions.
08,28,14 Page .0 o% 5-
/. clears the screen
/= transmits the rest of the command line
// treats the slash as a literal character
/@ cursor home
/( end of screen
/9 cursor return
/< cursor up
/$ cursor down
/) bac/tab
/# #$! character
/" cursor left
/T cursor right
/A erase to end of line
/1 erase to end of screen
/T delete character
/L delete line
/K insert line
/0 insert character
/G beginning of line
/% end of line
/? duplicate line
/U loc/ /eyboard
/U unloc/ /eyboard
/I bac/space
set #pecify the value of script variable. set xVL
substr 9eturns a portion of a string. substr
+#ource#tring,#tart<os,Length,
wait #its idle for a specified number of seconds. wait L
while "terate the loop as long as the condition is true. while RxRC-
; (esignates a line as a label, thus allowing goto
branching.
; mylabel
F (esignates a line as a comment. F #cript created -%$?L33M
*.7 0ptions A +rinting
The Liaison <rinting options window gives the user the ability to set printer defaults and behavior. All print Nobs can be
defaulted to a window standard printer connected to the user wor/station, or can be routed through <./<.* and
printed on a *#G printer.
Printing options window

The printing options window also gives the user a choice of whether or not to print blan/ lines at the end of each page.
08,28,14 Page .1 o% 5-
*.8 0ptions A +roperties Screen
The Liaison G<roperties& option accesses an information window. This properties window lists properties specific to a
particular session. %o changes can be made in this window. %ote; Automatic #ign"n information, when used, is
displayed in this window.
Session properties window
Toolbar Icon$
%'isplay Session Properties&
6.0 What is +C"+C2?
<./<.* is a software application created by #"TA&s #peciali'ed (esign and (evelopment team to wor/ in
cooperation with Liaison software. <./<.* is designed to provide printer communications for Liaison using a single
<"( instead of multiple <"(s for different print devices.
<./<.* provides the user with a graphical user interface, displaying device polling, printer status, printer
configuration, messages to .9T and various other features. The <./<.* software comes with the Liaison pac/age
and is not used outside of Liaison.
08,28,14 Page .2 o% 5-
6.1 +C"+C2 Basics
<./<.* is automatically installed as part of the Liaison software pac/age. "f a specific Liaison session is
configured to access <./<.*, the session will automatically launch <./<.* upon user signin. Upon session
launch, the <./<.* window is not automatically displayed. "nstead, the <./<.* icon appears at the bottom of
the des/top window, indicating to the user that <./<.* is available for use.
Emulator window wit, PCPCM icon 3isible
PCPCM
Icon
6.2 Access to +C"+C2
Users of <./<.* access the program only during session use. Access to <./<.* can only be achieved after the
user has provided a user login/password and has signed in to the #"TA networ/.
Launching <./<.* window > To access the <./<.* window, the user can;
#ingle or double clic/ the <./<.* icon at the bottom of the screen.
<ress C.trlD H p. +available only while <./<.* window is minimi'ed,.
<ress CAltD H CTabD. +available only while <./<.* window is maximi'ed,.
$nce the <./<.* window has opened, the name of the session it is associated with appears in the upper left side
of the window. <rint devices configured for the session are displayed as status bars on the left side of the screen
and system messages are displayed directly beneath the device status bars.
08,28,14 Page .. o% 5-
7.0 +C"+C2 !eatures
The <./<.* window offers complete print control for all devices used with Liaison sessions as well as .9T message
management. As with Liaison, <./<.* offers various options and tools to the user via pulldown menus. The
<./<.* main window displays all devices being used by specific sessions. These devices are constantly polled to
provide the user with a real time status.
PCPCM main window
Pulldown
menu
'e3ice Type
'e3ice
Listing
Polling Lig,ts
System
messages
Status Bar
PCPCM
Configurationdiagnostic
s
window
7.1 #e.ice 0ptions
<./<.* provides a number of tools to manage print devices used in cooperation with Liaison. These tools
allow the user to trac/ printer 2ueues, messages, test specific settings and monitor print status.
7.1.1 Selecting #e.ices
$nce the <./<.* window has been opened during a session, different devices can be
accessed and viewed. (evices can be selected either by clic/ing on the device bar or by selecting the
G(evice& pulldown menu and then selecting G#elect&. A separate window will appear, prompting the
user to enter the device number. (evice bars are numbered L to W in the <./<.* window and 8 to 4 in
the #ystem *essages window.
08,28,14 Page .4 o% 5-
'e3ice pulldown menu in PCPCM
%Select& menu option
$nce the user has entered the desired device number in the prompt and pressed G$I&, <./<.* will
display diagnostic information for that device as shown below.
PCPCM wit, de3ice diagnostic displayed
08,28,14 Page .5 o% 5-
7.1.2 #e.ice 1esets
Under certain circumstances, a device may need to be reset in order to continue errorfree operation. To
do this, the device must be selected and reset within <./<.*. )efore resetting a device, the device
must first be selected. $nce the device has been selected, it can be reset by selecting the G(evice&
pulldown menu, then selecting G9eset&. The diagnostic window will show the results of the reset.
'e3ice reset menu option
'iagnostic window before
de3ice reset
'e3ice reset result display
'iagnostic window after
de3ice reset
08,28,14 Page .6 o% 5-
7.1. #e.ice 9ueues
<./<.* features three different device 2ueues. <./<.* 2ueue windows are;
(evice Tueue > trac/s general print Nobs and messages. This 2ueue can be accessed by
selecting the G(evice& pulldown menu and selecting GTueue&.
U! Tueue > trac/s unrecoverable errors. This 2ueue can be accessed by selecting the G?iew&
pulldown menu and selecting GUnrecoverable !rror Tueue&.
#.% !rror Tueue > trac/s errors reading stoc/ control numbers. This 2ueue can be accessed
by selecting the G?iew& pulldown menu and selecting G#.% !rror Tueue&.
"n order to view a 2ueue for a specific device, the device must be selected and <./<.* must be in
configuration mode. "f a user attempts to view a device 2ueue without first going into configuration
mode, <./<.* will display an error message.
PCPCM Error Message
.onfiguration mode may be accessed by selecting the G?iew& pulldown menu, then selecting
G.onfiguration&. +please see section W.-, $nce in configuration mode, device 2ueue information can be
viewed.
<./<.* device 2ueue information is displayed in the G(evice Tueue ?iewer& window. This window
allows navigation through multiple messages, reprints of messages and the ability to delete messages.
'e3ice ?ueue 3iewer window
08,28,14 Page .7 o% 5-
7.1.* Test +rints
Test printing in <./<.* is used to verify that printer connections are wor/ing properly. <./<.* will
send test prints to a specific device selected by the user. Test prints include test AT) coupons for AT)
printer, test messages for message printers, boarding passes for boarding pass printers, etc. The 2ueue
for that device will also show the test print message +pls see device 2ueue window in section W.L.-,.
Test print menu option
7.2 #iagnostics
<./<.* diagnostics menu gives the user basic information about <./<.*. The diagnostic window also
gives basic information about each device being used with a specific Liaison session, such as device readiness
and print confirmation. 0hen <./<.* is used for multiple sessions, the session names are listed under the
(iagnostics pulldown menu. The user can access this menu to switch between session <./<.* windows, or
the mouse can be used to clic/ on the desired window. *essage #tore and Tas/ Light "nformation options are
accessible from this menu.
Message store menu option
08,28,14 Page .8 o% 5-

7.2.1 2essage Store
The G*essage #tore& menu option opens a separate window to display the location of the <./<.*
message store. The message store is named #K#*#G.L$G.
Message store window
7.2.2 Tas) Light 'nfo
The GTas/ Light "nfo& menu option opens a separate window to display descriptions of each tas/ light
in the <./<.* window.
Tas- Lig,t info window
08,28,14 Page .- o% 5-
7. Configuration 2ode
.onfiguration mode is the state during which all device polling and functionality is suspended in <./<.*
until reactivated by the user. .onfiguration mode must be accessed before device 2ueues can be viewed. +see
section W.L.-, Upon accessing configuration mode, the user is warned that all polling will cease. <rinting
re2uested during configuration mode will not commence until after configuration mode has been deactivated
by the user. .onfiguration mode can be activated and deactivated by selecting the G?iew& pulldown menu,
then selecting G.onfiguration&.
Configuration menu option Configuration mode warning message
7.* 2essages to C1T
*essages to .9T can be trac/ed in <./<.* by accessing the device 2ueue viewer. <./<.* offers a uni2ue
benefit here in that the user can resend, print or delete .9T messages or save them for later reference. To
view the messages to .9T 2ueue, the user must do the following;
Access configuration mode
08,28,14 Page 40 o% 5-
#elect the .9T device bar
#elect the Gdevice& pulldown menu
#elect GTueue&
CRT message displayed in 'e3ice ?ueue 3iewer window
<rint commands sent from this window will not commence until the user deactivates configuration mode.
<./<.* displays a reminder message to the user when a print Nob is initiated from the device 2ueue viewer.
"n the case of *essages to .9T, a print re2uest will resend the message to the .9T instead of printing a
physical hardcopy to a different device.
7.6 +ectabs -+ara$etric Table/
<./<.* uses <arametric tables to set print configurations for specific print devices, such as AT) and bag tag
printers. The parametric table consists of a number of parameters for the printer to use as a guideline when
printing tic/ets, boarding passes and bag tags.

Load Test <ectab
The ability to load a test pectab for a specific session must be set during that session&s configuration. #ettings
enabled during session configuration are generally set by technical personnel prior to session use. 1or
information regarding the load test pectab feature, please refer to the Liaison User Guide +location >
.;J<rogram 1ilesJ#"TAJLiaisonJ UserGuideW.doc,.
7.7 General Troubleshooting
C+SA"+#9"1S"'1DE
or si$ilar $essage
recei.ed on ter$inal
screen
This is a <./<.* header message being displayed on the screen instead
of being intercepted by <./<.*. This happens when the <"( is
configured for <./<.* on the mainframe, but <./<.* is not
configured on the <.. "nsure that the <./<.* box is chec/ed in the
Liaison .onfiguration 0i'ard #tep 4 of W, <rotocol configuration
window.
08,28,14 Page 41 o% 5-
!or$ feed
-un%anted/ on
$essage printer
.hec/ the <./<.* .onfiguration 0i'ard. #elect the *essage <rinter
device type, and in step E of 4 select the .haracter Translation tab.
!nsure the A1orm 1eed after *essageB field is not selected.
That should wor/, but if not, try the following;
The printer may have a form length control, usually in the form of dip
switch settings. This can be reduced to the lowest possible value. 9efer
to the printer manual for further details.
Use the Generic / Text $nly driver instead of the printer manufactures
driver. (epending on the 0indows version, it may have a form feed
option. "f it does, turn form feed off.
General +rinter troubleshooting procedures.
'f the printer %onFt
print
L$$I AT T@! <./<.* ("AG%$#T".# 0"%($0 1$9 T@!
(!?".!. #ee if this offers any helpful information as to what the
problem may be. Are the diagnostic lights all green or a combination of
green and redX
9!#!T T@! (!?".! +<@K#".AL,; Turn the power off and bac/ on.
9!#!T T@! (!?".! +<./<.*,; 1rom the <./<.* control window,
clic/ ?iew/.onfiguration to turn polling off. .lic/ the (evice, clic/
(evice / 9eset. Then clic/ ?iew/.onfiguration to turn polling bac/ on.
(!L!T! T@! (!?".! TU!U!; 1rom the <./<.* control window,
clic/ ?iew/.onfiguration to turn polling off. .lic/ the device, and clic/
(evice / Tueue. .lic/ the (elete All "tems button. .lic/ ?iew /
.onfiguration *ode to turn polling bac/ on. %ote; before turning polling
bac/ on, it may be helpful to reset the device again.
!="T A%( 9!!%T!9 T@! #!##"$%.
9!)$$T T@! <..
Chec) the ph,sical
"s the printer plugged inX
"s the printer cable connectedX
"s the printer cable connection secure on the <. end and the printer endX
"s the printer powered onX
"s the printer onlineX
1or all other technical support issues, please contact LiaisonsupportYsita.int.
08,28,14 Page 42 o% 5-
T3'S +AG( 'GT(GT'0GALLH BLAG4
08,28,14 Page 4. o% 5-
Liaison Agent &ser Guide
A++(G#'@ A
Liaison Glossar, I Acron,$ Guide
08,28,14 Page 44 o% 5-
Liaison Glossar, I Acron,$ Guide
"er& 5 S#" 6e%inition
AAS Airline Application Services, a division of SITA.
API Call Applications Program Interface. LAPI.OCX is the Liaison application interface. Documentation is in LAPI.T!L.
As"nchronous Dialup connection.
AT# Device Automated Tic$et and #oarding Pass printer or gate reader.
AT%&A Terminal controller application.
ATLDPXS !essaging Code ' SITAT%X code for re(uesting PID configurations.
ATLIS ATLanta Information Services
ATS Anomal" Trac$ing S"stem ' S"stem accessi)le via SITA SAT *e). Site lists Liaison +including PC,PC!- trou)le
reports and trou)le resolution originating in the production and test environments.
#A. /nis"s mainframe computer hosting the 0orld Tracer lost )aggage s"stem.
#D! SITA Account !anager,#usiness Development !anager.
#oarding SITA DCS ' Application used to manage passenger )oarding process. Accessi)le from Liaison application in ./I
or %1pert !ode.
#TP #ag Tag Printer. /sed to print )aggage tags for chec$ed luggage via PC,PC!.
Chec$in SITA DCS ' Application used to manage passenger chec$in and flight reconciliation process. Accessi)le from
Liaison application in ./I or %1pert !ode.
CL2 A code that is re(uired )" PC,PC! to read data from magnetic stripes.
CL2 Code Translations The process of translating Pecta) element num)ers into CL2 codes.
Commander Liaison Application Tool)ar *here application ./I, emulator and settings icons are displa"ed.
Comms Option Communications Option. See Comms Protocol.
Comms Protocol Communication Protocol. TCP,IP, 1.34, and 1.35 are the options availa)le for Liaison. Liaison *ill not *or$ *ith
P6137.
Communication .ate*a" A Server that acts as a central net*or$ing connection point for multiple terminals and,or additional servers.
CO!S8ASC/ ost Transaction that sho*s P6937C configuration. +P6937C ' SITA proprietar" transport, not compati)le *ith
Liaison-.
CO!S8T%L%CO& ost Transaction that sho*s X.34 or TCP,IP PID configurations.
CO&LI&: Communications Device Control 2ile ' A file on the host containing specific s"stem data for an individual PID
num)er.
C;T Cathode ;a" Tu)e < Computer !onitor
C;T !essage !essage sent to displa" on an agent C;T. Can )e stored in PC,PC! and printed on command. %1ample8 .a)riel
== messages.
C/T% Common /se Terminal %(uipment. Developed )" SITA. C/T% &T,Plus version compati)le *ith Liaison.
C/T% Peripheral !gr. Soft*are program that manages peripheral machines +such as printers- attached to a C/T% *or$station.
DCP Distri)uted Communications Processor. !ultiple DCP>s are in Atlanta. An" connection to an Atlanta host *ill go
through a DCP.
DCS Departure Control S"stems. SDCS is the SITA Departure Control S"stem.
D.? transaction A Tic$eting transaction that sends stoc$ control num)ers to the Tic$eting Application.
D"namic PID A PID num)er that is randoml" assigned from a pool of num)ers during an emulator session launch. PSA and PS#
each have a pool of 69,999 d"namic PIDs availa)le for use on a s"stem *ide )asis.
%C2 2ile Liaison @3A9 configuration file.
%ICO& An independent corporation providing communications cards and soft*are for 1.34 connectivit".
%mulator A program that allo*s the user to use the PC as a dum) terminal. See also8 Terminal %mulation.
%1pert +native- !ode /TS %mulator screen. See also8 %mulator.
2irm*are Soft*are residing on the printer that communicates *ith the user>s printing soft*are +such as PC,PC!-.
2lo* Control &one, DT;,DS;, ;TS,CTS or )oth are the availa)le selections in the PC,PC! configuration *iBard.
2orm 2eed Printer function of feeding the paper to the top of form.
2orm !ode .raphical user interface +./I- mode.
2unction +PC- $e"s A ro* of $e"s across the top of a standard $e")oard used for specific functions defined )" the user.
08,28,14 Page 45 o% 5-
2CT /nis"s mainframe computer hosting the 2ares application.
.a)riel SITA ;eservations s"stem. Accessi)le via Liaison in %1pert !ode
./I .raphical /ser Interface. Chec$in, #oarding, and 0orld Tracer are the @ currentl" released ./Is. See also8 2orm
!ode
omologate Process of validating a printer for Liaison compati)ilit" and use.
IATA Cit" code Cit" code designated )" the International Air Transport Association.
Icon .raphic or s"m)ol used to depict an e1ecuta)le o)Dect. %1ample8 Liaison uses a picture of a glo)e as it>s
e1ecuta)le icon.
Inline CL; An option in PC,PC! configurationE used to ena)le SDCS configuration fields for D"namic PID devices.
IS&%T Information Service &et*or$. A SITA product for connecting to the net*or$ via TCP,IP. A shared router in Atlanta
serves the customer.
ISO Countr" Code Countr" code designated )" the International Organisation for Standardisation.
:e")oard !apping Assigning specific functions to specific $e")oard $e"s or com)inations of $e")oard $e"s. %1ample8 FCtrlG H FXG to
clear screen, FCtrlG H FPG to print.
LA& Local Area &et*or$
LA&AS LA& +Local Area &et*or$- Access Services ' A SITA product for connecting to the net*or$ via TCP,IP. A dedicated
in Atlanta router serves the customer.
Liaison Configuration
0iBard
Step )" step dialogue )o1es used to guide users through Liaison session configuration. %ach dialogue )o1 prompts
the user to provide specific information regarding securit", session appearance, application used, etc.
Liaison Script Assistant A script *riting tool included *ith Liaison soft*are.
Local Print Prints current contents of screen, launched )" menu or icon command. See also8 Screen Print
L/<L/ Session A session that is run connected to a @3A9 host application.
!acro A free<standing *indo* that can )e created and edited to allo* (uic$ access to a specific function, collection of
functions +scripts- or application. /sed to automate repetitive functions and tas$s.
!acro )ar 2loating *indo*s of macro icons that are user defined. %ach icon is programmed to perform a tas$ of the user>s
choosing. See Also8 !acro
!aster D"namic PID ;ecord Per Airline, the !aster D"namic PID ;ecord defines default parameters for use *ith d"namic PID Access.
!essage Printer Printer used for )asic, te1t onl" printing. 2or Liaison users, this t"pe of device is usuall" attached to the computer
parallel port.
!essage Store An option in PC,PC! that saves s"stem messages and messages )et*een PC,PC! and a printer device to the file
SIS!S..LO.. Sometimes useful for ATL in de)ugging Liaison pro)lems.
!odule Sections of the Liaison Application that allo* the user to perform specific functions such as )oarding, chec$ing in
passengers, or communicating *ith the host.
!/S% !ulti /ser S"stem %nvironment. Developed )" A;I&C. Liaison can )e used on the !/S% platform.
&IC &et*or$ Interface Card
&/I &et*or$ /ser Identifier ' ;e(uired for X.35 access. O)tained from geographic SD/.
OC; Optical Character ;eader ' The Cornet JA96 Passport ;eader is currentl" +2e)96- the onl" OC; programmed for
use *ith Liaison.
ODK& Office Device &um)er Identifier ' A field in CO&L&: that defines a !essage Printer PID.
OIA Indicator Operator Information Area Indicator ' Appears in Liaison @3A9 emulation sessions.
OSI &SAP Open S"stem Interface ' &et*or$ Service Access Point. %ntered in Liaison configuration for 1.34 connections.
%nter L9969@6 to reach PSA or L996656 to reach PS#.
PAD ID +D&A- L9969@6 for PSA, L996656 for PS# +D&A ' Destination &et*or$ Address-
Parallel Printer ard cop" te1t onl" printer. 2or Liaison, generall" used as a message printer. See Also8 !essage Printer
Parametric Ta)le P%CTA#. ;e(uired for AT#3 printing. Also can )e used in )ag tag printing.
PC,PC! A printer soft*are program included *ith Liaison. PC,PC! controls access to various devices, such as C;T,
printers, )oarding gate readers, and OC;s. Allo*s multiple devices to share a single PID.
PC,PC! Config 0iBard Step )" step dialogue )o1es used to guide users through the PC,PC! portion of Liaison session configuration.
%ach dialogue )o1 prompts the user to provide specific information regarding t"pes of print devices, printer
settings, etc.
PC,PC!.LO. A file created )" PC,PC! *hen the trace logging function is turned on. This file is ver" useful in de)ugging printer
pro)lems. Located in Mprogram filesMsitaMliaisonMPC,PC! director".
P%CTA# Parametric Ta)le. ;e(uired for AT#3 printing. Also can )e used in )ag tag printing.
PID Position Identifier. /sed as a session identifier )" a /nis"s host +i.e. PSA,PS#,#A.,2CT-.
08,28,14 Page 46 o% 5-
P&I Passenger &ame Inde1
P&L Passenger &ame List
P&; Passenger &ame ;ecord
PSA /nis"s 3399 mainframe hosting several Atlanta applications, including .a)riel and SDCS. /sed )" carriers )ased
in %urope, !iddle %ast, and portions of the Asia region.
PS# /nis"s 3399 mainframe hosting several Atlanta applications, including .a)riel and SDCS. /sed )" carriers )ased
in &orth and South America, Africa, and portions of the Asia region.
;egistration :e" A coded algorithm used to determine *hich applications have )een re(uested and contracted for a specific
customer>s Liaison installation.
;endeBvous SITA !iddle*are Architecture. ;endeBvous is the TCP,IP communications server s"stem that Liaison clients tal$ to.
;%S ;eservations
SAT 2ormer department of SITA < SpecialiBed Applications and Technologies ' &o* referred to as SpecialiBed Design
and Development +SDD-.
SC& Stoc$ Control &um)er ' Pre<printed,pre<encoded num)ering sometimes used on tic$et stoc$ for securit" purposes.
SC& %rror Cueue Stoc$ Control &um)er %rror Cueue ' D.? updates intended for the host *ill end up on this (ueue *hen an error in
the host update process occurs. Kie* from PC,PC! )" clic$ing Kie* , /nrecovera)le %rror Cueue. !ust clic$
Kie* , Configuration first.
Screen Capture A process during *hich an emulator records or Ncaptures> all command inputs for a period of time determined )" the
user.
Screen Print Prints current contents of screen, launched )" menu 2ile , Print command or the printer icon. See also8 Local Print
Screen Snapshot A process during *hich an emulator records or Nsnaps a picture> of current screen contents that can then )e saved
to a file.
Script A collection of functions or commands listed and performed in a specific order to automate and complete a specific
process.
SDCS SITA Departure Control S"stem
SDD SpecialiBed Design and Development. A department of SITA specialiBing in design and development of ne*
products, formerl" called SAT +SpecialiBed Applications and Technologies-.
Serial Parameters Communication parameter settings such as Parit", stop )its, etc. Can )e found in PC,PC! configuration.
Parameters specified in PC,PC! must match settings on the printer.
Serial Port Ph"sical connection to *hich a printer ca)le is attached. Located on the )ac$ of PC.
Serial Printer Printer *ith a serial interface as opposed to a parallel interface. %1ample8 I%; or Dassault #ag Tag or #oarding
Pass Printers.
Session An o)Dect that is defined in the Liaison configuration *iBard, it is configured to access a specific host application via
a specific communications protocol. Sessions are accessi)le )" icons from the Liaison Commander tool)ar.
SITA XPAD Access point into the SITA net*or$.
SITAT%X Product of SITA used for messaging.
S&A Protocol S"stems &et*or$ Architecture Protocol < /sed *hen accessing I#! hosts, such as those )ased at XS LO&.
Split Screen Additional emulator screen used to displa" additional functions *ithin the same session. Created to allo* a)ilit" to
s*itch )et*een different functions *ithout losing e1isting data on a particular screen.
Static +specific- PID A specific or Nfi1ed> PID num)er that is pre<assigned to a specific user.
STX,%TX value Start of Te1t,%nd of Te1t. STX values ' 93 or L6and %TX values 9@ or L@ are common.
S"stem Print S"s print < prints the contents of s"stem )uffer, using NPT> command. To print the current PC,PC! C;T message,
use PTPC!.
Tas$ Light Info In PC,PC!, a list of descriptions for processes )eing monitored )" tas$ lights.
TCP,IP Transmission Control Protocol , Internet Protocol ' The communications protocol used for the Internet and for parts
of SITA>s private net*or$.
Terminal %mulator A program that allo*s the user to use the pc as a dum) terminal. See also8 Terminal %mulation.
Terminal Login /sername and pass*ord information re(uired to pass the AT%&A securit" chec$ point.
Terminal Securit" Securit" measures put in place to control user access )" AT%&A. %1ample8 username and pass*ord constraints.
T:T Tic$et or Tic$eting
Trace 2ile A log file used to trac$ communications connections. See also PC,PC!.LO., SIS!S..LO..
Trace Logging The process of recording net*or$ connection messages. See Liaison /ser .uide section 4.J for instructions on
ena)ling the Liaison trace logging function.
Tran Code +length- Transaction Code Length ' length of transaction identifier field +i.e. hardcode- used )" printers. Can )e from 9 to 4.
;e(uired for Liaison PC,PC! configuration for AT# and #TP printers.
/nis"s Kendor of the SITA Atlanta )ased mainframe computers.
08,28,14 Page 47 o% 5-
/TS<39 %mulation Protocol used to access /nis"s host computers.
0T 0orldTracer ' SITA application used to trac$ lost )aggage. Accessi)le from Liaison application in ./I or %1pert
!ode.
X.34 Direct Access Service ' /ses a PC *ith an %icon card and soft*are to esta)lish a connection *ith the SITA
net*or$.
X.35 Dial Access Service ' /ses a PC *ith modem to esta)lish a connection *ith the SITA net*or$.
== Address,== !essaging .a)riel S"stem instant messaging feature. Configured per airline )" the .a)riel representatives *ith the ==!8
transaction.
08,28,14 Page 48 o% 5-
A++(G#'@ B
Chec)in Graphical &ser 'nterface
08,28,14 Page 4- o% 5-
#eparture Control S,ste$s : Chec)in G&'
08,28,14 Page 50 o% 5-
A++(G#'@ C
Boarding Graphical &ser 'nterface
08,28,14 Page 51 o% 5-
#eparture Control S,ste$s : Boarding G&'
08,28,14 Page 52 o% 5-
A++(G#'@ #
WorldTracer Graphical &ser 'nterface
08,28,14 Page 5. o% 5-
#eparture Control S,ste$s A WorldTracer G&'
08,28,14 Page 54 o% 5-
A++(G#'@ (
Liaison Toolbar 'cons
08,28,14 Page 55 o% 5-
Liaison Toolbar 'cons
'con #escription 'con Appearance
Connect Session
Cop, Te;t
#isconnect Session
!unction 4e, 2apper
Ge% 2acro
+aste Te;t
+rint
1ecord Script
Screen Capture
Script +la,bac)
Jie% Session +roperties
Shrin) Screen
Screen Snapshot
Start of (ntr, -S0(/
Split Screen Setup
Begin Split Screen
08,28,14 Page 56 o% 5-
A++(G#'@ !
Liaison : +C"+C2
+rinters
I
!ir$%are
08,28,14 Page 57 o% 5-
Liaison : +C"+C2 +rinter Listing
Q The following printers have been homologated for use with Liaison<./<.*. <lease direct any printer 2uestions to
Liaison #upportY#"TA.int.
ATB #e.ices Bag Tag
+rinters
Gate 1eaders #ocu$ent +rinters
(assault )<9 W88/T<9 588 Genicom 78L (assault -78 $I" L58
(ocumax A--88 "!9 E7- "!9 W8M $I" -78
Genicom AT) L448xp "!9 485 "!9 W7M T" 5L8
"!9 ELL "!9 4L7 T" 554
"!9 E4M T" 534
"!9 4LM
"!9 44M
#igma M788
(assault AWE8
Liaison : Certified '(1 +eripheral !ir$%are
The following tables contain 1irmware ?ersions certified for Liaison (es/top, *use, and .ute operations.
#e.ice Last !ir$%are Jersion Certified !ir$%are Jersion
(assault WE8 (L(L.GA!L.8L (L(L.GA!L.8L
"!9 ELL 35.8EE/L8 35.3EE/L8
"!9 485 35WLE L.8L 35WLE L.8L
"!9 485)< 35WLE L.88 35WLE L.88
"!9 4LM 37M85 L.8- 37M85 L.8-
"!9 4L7. A#". 373-E L.8L 373-E L.8L
"!9 4L7. A!A )< 3-8MML L.88 3-8MML L.88
"!9 4L7. A!A )T 373-E7 7.88 373-E7 7.88
"!9 44M #TA%(A9( 38-54 L.87 38-54 L.87
"!9 44M TU9)$ 38EM3 L.87 38EM3 L.87
"!9 W7MA 3LM83 L.8L 3LM83 L.8L
2&S(
'(1 +eripheral #e.ice Last !ir$%are Jersion Certified !ir$%are Jersion
"!9 4L7. A#". 3738L -.L8 3738L -.84
"!9 4L7) %# 37WM4 L.88 35W87 L.88
"!9 485 35W87 L.88 35WLE L.88
"!9 44M #TA%(A9( 38-5M -.8W 38-5M -.8-
"!9 44M TU9)$ 38E-M -.8W 38E-M -.8E
"!9 W7MA 3LM8- L.84 3LM8- L.8E
08,28,14 Page 58 o% 5-
Liaison : Certified '(1 +eripheral !ir$%are : Continued
C&T(
'(1 +eripheral #e.ice Last !ir$%are Jersion Certified !ir$%are Jersion
"!9 4L7. %# 37M85 L.8- 37M85 L.8-
"!9 4L7) %# 37WE- L.8W 37WE- L.84
"!9 4L7. A#". 373L4 L.8L 373L4 L.8L
"!9 4L7) A#". 3738- L.8L 3738- L.8L
"!9 485 35WL4 L.88 35WL4 L,88
"!9 44M #TA%(A9( 38-77 L.87 38-77 L.87
"!9 44M TU9)$ 38EM3 L.87 38EM3 L.87
08,28,14 Page 5- o% 5-

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