ISO 9001:2000 QUALITY MANUAL

WOLSTENHOLME INTERNATIONAL LIMITED

CONTENTS
1.0 Scope of the Q!"#t$ M!%!&e'e%t S$(te' !t Wo"(te%ho"'e I%te)%!t#o%!" L#'#te*
1.1 Statement of Quality Policy
2.0 Q!"#t$ M!%!&e'e%t S$(te' Doc'e%te* +)oce*)e(
2.1 Document Control
2.2 Control of Quality Records
2.3 Internal Quality Audits
2.4 Control of Nonconforming Product
2. Correcti!e Action
2." Pre!entati!e Action
,.0 Q!"#t$ M!%!&e'e%t S$(te' +)oce((e( !%* I%te))e"!t#o%(
3.1 #rganisation C$arts
3.2 Res%onsi&ilities
3.3 Interrelation of Processes
3.4 Processes
1.0 Scope of the Q!"#t$ M!%!&e'e%t S$(te' !t Wo"(te%ho"'e I%te)%!t#o%!" L#'#te*
'olsten$olme International (imited is a Com%any )it$ a long*standing successful $istory of
su%%lying metal %o)ders+ %astes+ %ellets+ !arnis$+ o,set in-+ .e/ogra%$y in- and ot$er related
%roducts for use in a large range of a%%lications+ on a )orld)ide &asis. 0$e sco%e of t$e Quality
1anagement System encom%asses all acti!ities on t$e Dar)en Site.
0$e 1etallic Po)ders #%eration at Dar)en is res%onsi&le for t$e manufacture and su%%ly of metal
%o)ders and %igments mainly in aluminium+ co%%er and &rass 2&ron3e4 &ased alloys+ for use in
%rinting+ in-s+ %lastics and ot$er industrial and engineering a%%lications.
0$e In- #%eration at Dar)en is res%onsi&le for t$e manufacture of a )ide range and ty%e of
%rinting in-+ 5one*%ac-5 gold in-+ !arnis$ and related %rinting %roducts.
All %roduction %rocesses at Dar)en are !alidated &efore lea!ing t$e site and as suc$ su&*clause
6..2 is e/cluded.
0$e o!erall o%eration at Dar)en is controlled &y t$e In- 7 Print &usiness unit and t$e Industrial
&usiness unit.
0ec$nical Ser!ice and Researc$ and De!elo%ment are !ital to t$e future de!elo%ment of t$e
Com%any+ toget$er )it$ understanding and de!elo%ing ne) %roducts and a%%lications for our
customers.
0$e manufacturing+ tec$nical and administration functions of t$e Com%any are &ased in Dar)en+
(ancas$ire+ 8ngland and em%loy some 219 sta, at t$at location.
0$roug$ t$e a%%lication of Quality 1anagement Systems and Com%any )ide training %rogrammes+
'olsten$olme International (td. is committed to ensuring continuous im%ro!ements to &ot$ its
%rocesses and %roduct tec$nology.
WOLSTENHOLME INTERNATIONAL LTD.
QUALITY +OLICY
'olsten$olme International (imited is committed to t$e %ro!ision of customer satisfaction. Quality
in e!eryt$ing )e do is t$e central ingredient in t$e a&o!e commitment. #ur commitment goes
&eyond maintaining a :uality system )$ic$ fully com%lies )it$ t$e re:uirements of ;S*8N*IS#
<991. 'e are committed to ac$ie!ing+ maintaining and im%ro!ing o!erall organisational
%erformance and ca%a&ilities &y t$e a%%lication of t$e %rinci%les outlined in ;S*8N*IS# <994=2999
'e )ill maintain and continuously im%ro!e our :uality management system &y t$e setting of
measura&le :uality o&>ecti!es t$roug$out t$e organisation and !igorous internal audits. 'e )ill
re!ie) our %erformance at regular management re!ie)s. Additional in%uts to t$ese re!ie)s )ill
also include customer feed&ac-+ %rocess %erformance and %roduct conformance. 0$e %rime out%ut
of t$e re!ie) )ill &e to ensure continuing customer satisfaction and im%ro!ement of %roducts.
As %art of t$is commitment )e )ill identify and meet t$e training needs of our em%loyees+ so
ensuring t$at t$e needs of our customers are met. 0$is Policy )ill &e made a!aila&le t$roug$out
our organisation to ensure t$at t$e commitment to our customers is clear and )idely understood.
Ch)#( R!-e%(c)oft
1anaging Director
2.9 Q!"#t$ M!%!&e'e%t S$(te' Doc'e%te* +)oce*)e(
2.1. Doc'e%t Co%t)o"
All :uality system documentation )ill &e made a!aila&le !ia su%er!ision in t$e 0riangle IS#
Ac$ie!er Plus data&ases. All documents relating to t$e :uality system )ill &e controlled. C$anges
to :uality system documentation may &e %ro%osed &y any mem&er of t$e Com%any. Suc$
%ro%osed c$anges )ill &e re!ie)ed &y t$e 1anagement Re%resentati!e )$o )ill liaise )it$ ot$er
:uality system documentation users as necessary. Dead 0riangle IS# Ac$ie!er Plus documents )ill
&e arc$i!ed )it$in t$e data&ases.
RE.: Co%t)o" of Q!"#t$/ E%-#)o%'e%t!" Doc'e%t(0 WIQS+.1
ISO
Document
No control
ISO Achiever
document
Other Lotus
Notes document
AS 400
Document
External
Origin
Document Control
WIQSP.1
Automatiic
Control
Automatic
Control
Automatic
Control
Other
Documentation
Document owner
controls
document identity
and distriution
Document
Owner controls
document!
estalishes and
maintains"
Ade#ucy
$rior to issue
Document
%eview
Changes to
document and
revision status
identi&iale
Document
availaility at
'oint o& use
%emoval o&
osolete
documents
Controlled
Document
(
(
N
(
(
N
Start
N
(
N
N
End
Co%t)o" of Q!"#t$ Reco)*(
All :uality records )ill &e maintained and controlled. 0$e records )ill &e legi&le and stored in suc$
a manner as to %rotect t$em from damage+ loss and deterioration. Quality records )ill also &e
stored and clearly located in suc$ a manner as to facilitate easy retrie!al of information.
RE.: Co%t)o" of Q!"#t$/ E%-#)o%'e%t!" Reco)*( 0 WIQS+.2
%ecord Owner
Create %ecord
Assign
title)record
numer
Securely Store
%ecord
*se %ecord
De&ine %etention
$eriod ) +ee'
inde&inately
%etrieve
%ecord
Document
Control Ends
Audit %ecord
Control
%ecord to e
used
%etention
$eriod Ex'ired
%ecord
Control to e
Audited
N
N
Record Control
WIQSP.2
(
(
N
(
Start
End
2.3 I%te)%!" Q!"#t$ A*#t(
Internal audits )ill &e carried out in accordance )it$ Com%any %rocedures and )ill &e conducted
for any of t$e follo)ing reasons=*
2i4 #n a sc$eduled &asis.
2ii4 As a result of a customer com%laint 2%art or full audit4
2iii4 As a result of t$e need for ne) %rocedures to accommodate ne) &usiness situations.
2i!4 ?n*sc$eduled Audits as re:uested &y t$e #%erations Director or 1anagement
Re%resentati!e.
2!4 @ollo)*u% audits 2%art or full audits4 )ill ta-e %lace in order to esta&lis$ t$e e,ecti!eness of
rele!ant audit related Correcti!e Action Re:uests %re!iously raised.0$e management of internal
audits )ill &e t$e res%onsi&ility of t$e 1anagement Re%resentati!e+ )$o )ill also &e res%onsi&le
for ensuring t$at any necessary correcti!e actions are satisfactorily im%lemented and closed out in
t$e rele!ant de%artment &y t$e declared deadline date.
Internal audits )ill &e carried out as laid do)n in t$e internal audit sc$edule &y trained %ersonnel
$a!ing no direct in!ol!ement )it$ t$e de%artment+ section or function &eing internally audited. If
for any reason an audit cannot &e com%leted as sc$eduled+ t$e 1anagement Re%resentati!e )ill
re*sc$edule as re:uired.
RE.: I%te)%!" A*#t( 0 WIQS+.,
Quality Audits
WIQSP.3
Start
De&ine sco'e and create Audit
&rom $ro&ile or inde'endently
,Coordinator-
Nominate and Noti&y Auditor
,Coordinator-
Acce'ted y
Auditor
Document
%easons
,Auditor-
N
." $re'are Audit $lan
/" Noti&y Audit 0eam ,i& any-
1" Noti&y Auditee
Audit Date
Acce'tale y
Auditee
Change Date
Document
%easons
,Auditor-
N
." Carry out Audit
/" Document Audit %e'ort
1" %aise any CA%2s
4" Sign and Com'lete
Y
Audit %e'ort
Acce'tale y
Auditee
%eview %e#uired
,Coordinator-
Document
%easons
,Audit-
N
Y
Audit
Com'lete
Y
%eview! Comment! %aise CA%2s and ad3ust
Audit $lan i& %e#uired
N
Y
Create Audit Schedule
2.4 Co%t)o" of No%0Co%fo)'#%& +)o*ct(
All non*conforming %roducts )ill &e clearly identiAed )it$ t$e rele!ant identiAcation la&el+ or $eld
in clearly identiAed areas and remo!ed from normal %roduction or storage areas to a)ait a
dis%osal decision.
'$ere %roducts are t$oug$t to &e marginally sus%ect+ and re*ins%ection or re*testing re:uired+
t$ey )ill &e clearly identiAed as suc$ and only released for use su&>ect to %assing t$e re*testing
stage and a suita&le end use identiAed.
'$ere %roducts are found to &e outside s%eciAcation+ t$ey may &e re*)or-ed in accordance )it$
rele!ant %rocedures+ or concession soug$t from t$e customer. Correcti!e and Pe!entiti!e actions
)ill &e im%lemented )$ere necessary to determine t$e root cause of t$e non*conformance.
Non*conforming %roducts detected at t$e goods in)ard stage )ill &e re>ected+ and t$e :uestion of
dis%osal discussed )it$ t$e su%%lier. 0$e su%%lier )ill &e ad!ised of t$e re>ection &y t$e Purc$asing
De%artment.
RE.:Co%t)o" of No%0Co%fo)'#%& +)o*ct( 0 WIQS+.1!2 13 !%* 1c
Start
Certi&icate o&
con&ormity)
analysis
4uarantine
Otain
Certi&icate
4A 0est
4A
$ass)5ail
$ac+)Lael
4uarantine
rewor+ under
4A control
Su''ly under
Concession
$ac+ ) Lael
&or return to
Su''lier
$roduct
6erchanted
$roduct
6anu&actured
$roduct
6anu&actured
$roduct
6erchanted
Control o Aluminium Non!conormin" Product
WIQSP.#a
5
N
$
N
Des'atch
END
(
(
7oods %eturned
y Customer
Start
Control o $ron%e
Non Conormin"
Product WIQSP.#$
4A 0est
$ass)&ail
%e#uired y
customer
$ut into
Stoc+room
%elend
Allocate atch
to customer
Drum)Lael)
Des'atch
End
$
5
N
(
7oods
%eturned y
Customer
$owder
$aste
Arrange
O&&8Site
Dis'osal
Start
4A
$roduct
$ass
Store
$roduct
within shel&
li&e
Des'atch to
the Customer
Drum)lael
as re3ect
Arrange o&&site
dis'osal
Can the
'roduct e
wor+ed o&&
Lael the
drum as 9or+
O&&
Store in the
9or+ O&& Area
%ewor+ under
4C Control
(
N
End
Control o In&
Non!conormin" Product
WIQSP.#c
5ree:e
$roduct
Assign
5inished
7oods Code
$ac+)Lael
(
N
Assign a 9or+
O&& Code
(
N
7oods returned
y Customer
2. Co))ect#-e Act#o%
Correcti!e action )ill &e raised as a result of non*conformances identiAed during internal audits+
)$en su%%liers %ro!ide defecti!e materials or ser!ices+ )$en customers $a!e cause to com%lain or
follo)ing in*%rogressB Anal ins%ection. Correcti!e action re:uests may also &e raised in an e,ort to
im%ro!e current )or-ing %ractises. Correcti!e actions and customer com%laints )ill &e re!ie)ed
at 1anagement Re!ie) 1eetings.
'$en non*conforming %roducts or ser!ices are identiAed+ t$e root cause of t$e %ro&lem )ill &e
in!estigated+ correcti!e action ta-en and %re!entati!e measures initiated to %reclude a recurrence.
RE.: Co))ect#-e Act#o% 0 WIQS+.4
Noncon&ormity
identi&ied
create)modi&y CA% and
send to 'erson assigned
to close out
Acce'ted y
assignee
Assignee
documents
reasons &or
re3ection
Determine
causes o&
noncon&ormity
Determine ) im'lement
action to 'revent
reoccurance and close
out CA%
%ecord results
o& actions
ta+en
Send to
originator
CA% closed
down
Correcti'e Action
WIQSP.(
CA% originator
satis&ied
N
Y
Start
N
Y
2." +)e-e%t!t#-e Act#o%
Correcti!e action is ta-en as a result of Product or %rocess nonconformity. It is $ence a reacti!e
measure and does not necessarily %re!ent furt$er non conformance. Pre!enti!e action aims to
identify %roduct or %rocess conformity &efore suc$ an e!ent $a%%ens and. is t$us a %roacti!e
measure. 0$e re:uirement for %re!enti!e action is esta&lis$ed &y t$e analysis and re!ie) of
measurement data )it$in t$e Com%any. All suc$ data )it$in t$e Com%any )ill &e su&>ect to
e!aluation as to t$e re:uirement for %re!entati!e actions to &e ta-en in order t$at %otential
%rocesses or %roduct non conformities are identiAed.
RE.: +)e-e%t!t#-e Act#o% 0 WIQS+.5
3.9 Q!"#t$ M!%!&e'e%t S$(te'( +)oce((e( !%* I%te))e"!t#o%(
No%0E6ect#-e Ch!#)'!%
Paul Rin-
M!%!&#%& D#)ecto)
C$ris Ra!enscroft
+.A.
Sandra Cray
S7#tch3o!)*/Recept#o%
8ileen Do)son
1argaret 1ayo$
Wo"(te%ho"'e
I%te)%!t#o%!" I%c.2
USA
8e%e)!" M!%!&e)
0im Caton
8)op 9(#%e((
De-e"op'e%t
D#)ecto)
Andre) Rin-
Wo"(te%ho"'e
A(#! +!c#:c
+)e(#*e%t ; M.D.
Eeit$ '$eldon
Ho%&
<o%&
O=ce
<!"! L'p)
O=ce
Ros Collins
I%te)%!t#o%!"
S!"e( D#)ecto)
Eeit$ Carter
>#ce +)e(#*e%t
S!"e( ;
M!)?et#%&
Denry ;roo-s
>#ce
+)e(#*e%t
A(h"!%* (#te
;rian Eelly
Tech%#c!"
D#)ecto) I%?(
Ron 1cDonald
Tech%#c!"
D#)ecto) +#&'e%t(
Ceo,#rmerod
I%?/+)#%t 9(#%e((
De-e"op'e%t
D#)ecto)
Darry ;o)yer
8e%e)!"
M!%!&e)
Eeit$ Carter
H'!% Re(o)ce
; A*'#%#(t)!t#o%
M!%!&e)
Deat$er ;ro)n
9(#%e((
De-e"op'e%t
D#)ecto)
1i-e Fates
Ope)!t#o%(
D#)ecto)
1ar- 'est)ell
8)op I.T.
M!%!&e)
Ceorge 1a-in
8)op .#%!%c#!"
Co%t)o""e)
Roy;a-er
.#%!%ce D#)ecto)
Cal!in (ord
S!"e( Ette% Le)
Ho""!%*
MD 9oth
Ceep)ee
+)o*ct(
L#'#te*
@40A o7%e*B
Ro%!"* 9)#tto%
9(#%e(( U%#t
Tech%#c!" S!"e(
M!%!&e)
1arc Carland
CRM
De-e"op'e%t M!
%!&e)
G ane (a)renson
Ope)!t#o%( L#C#* I%?(
+e)(o%%e"
A((#(t!%t
8!e Rig&y
+!$)o"" O=ce)
(inda Na%ier
Ope)!t#o%( D#)ecto)
1ar- 'est)ell
Sec)et!)$
1elanie 'alton
EN8INEERIN8
E%&#%ee)#%&
M!%!&e)
(es Cam%&ell
S$(te'( Tech%#c#!%
Andy 'als$
Te!'Le!*e)(
Dominic #5Do$erty
Allan Potter
Sh#ftTe!'
0re!or Car%enter
Hincent Cregory
Scott 'olsten$olme
As$ley Dar)ood
D!$ Te!'
Peter ;rindle
Ryan Duc-)ort$
Een @it3$arris
Ceo,Dolden
C$arlie Ra)linson
Andre) 0odd
Roy 'il-inson
Darry 'ort$ington
+"!%t E%&#%ee)
Paul Coo-
IN<
I%? M!%f!ct)#%&
M!%!&e)
Stuart Par-er
Te!'Le!*e)(
Paul Da!en%ort
Hernon Roocroft
OD(etI%?(
Ro&ert ;ryce
Adriano @erro
G ac- Dine
Paul (o)e
Arran Ne)ton
Da!id Scott
Russell 'il-inson
L#C#* I%?(
Paul S$er)ood
Met!(hee%
Andre) Ains)ort$
8d)ard Nic$olson
0$omas ;est
Ste!en Crieg
I%? +!c?#%& ; De(p!tch
0ony Cartlidge
Sallyanne Dalton
;ruce 8lliott
@red 1elllor
Simon '$ittle
0re!or Daynes
R!7M!te)#!" W!)eho(e
Cary #rmerod
.#%#(he* 8oo*( W!)eho(e
1ar- 'ood
S!fet$ !%* Re&"!to)$
AD!#)( M!%!&e)
G o$n 1aynard
T)!#%#%&/
Q!"#t$ Co0
o)*#%!to)
Ray G o$nson
Sec)et!)$
Anne Crom%ton
Le!%
M!%f!ct)#%&
+)oEectLe!*e)(
Cino Ca%arelli
0ony Dayden
9RONFE
9)o%Ge M!%f!ct)#%&
M!%!&e)
Duncan 1iller
C(to'e) Se)-#ce
M!%!&e)
(o)ri 0$omas
Co0o)*#%!to)(
S$aron ;arnes
(in3i ;russels
8unice @it3$arris
Angela 1cCall
(ynne 1aeer
C)e*#t Co%t)o""e)
Sue Eno)les
C)e*#t Co%t)o"
A((#(t!%t
Susan 1orris
A"'#%#'
Se%#o) Le!*#%& H!%*
;rian Ro&inson
Sh#ftLe!*#%& H!%*(
;arry @it3$arris
Dere- Fi$
Sh#ftOpe)!to)(
Ray Da)ort$
0$omas Ro&inson
C$ris 'als$
D!$ Ope)!to)
Simon 1a$er
T.R.
0onyPorter
Ste!en 0u-e
De(p!tch
De(p!tch Co0
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Se! Ca%arelli
Ope)!to)(
G imCarr
P$ili% Dootson
0ony8nt)istle
.o%*)$ Sh#ftA
G onat$an C$ad)ic-
Paul Du-er
G o$n Carson
.o%*)$ Sh#ft9
1arcus 8ccles
1ic$ael @a$y
Da!id Darrison
HAH Sh#ft
SCADA 0ec$nician=
Dale Cam%&ell
SCADA De%uty =
0ony ;ennett
#%erators=
Andre) 'e&ster
Donald ;arlo)
H9H Sh#ft
SCADA 0ec$nician =
Stan Nairey
#%erators=
Ian Riley
HCH Sh#ft
SCADA 0ec$nician =
(ee Cosling
SCADA De%uty =
G o$n Creen$alg$
#%erators=
@red Smit$
1ic$ael ;road&ent
HDH Sh#ft
SCADA 0ec$nician =
Paul ;romilo)
SCADA De%uty =
1ar- Ains)ort$
#%erators=
G o$n Ro&erts
(ee Riley
+e""et#(#%&
Nic- Singleton
9!& +!c?#%&
1ar- Ro&inson
C$ris Singleton
Q.C. Tech%#c#!%(
Andre) Sout$)ort$
+.I. Sh#ft HAH
Tech%#c#!%(
Ric$ard Seaman
Ale/ G e%son
+.I. Sh#ft H9H
Tech%#c#!%(
'alter (ansom
'inston Sayers

9"e%*#%&
HEH Sh#ft
Ope)!to)(
Ian 1cEie
Paul Ro&inson
H.H Sh#ft
Ope)!to)(
Andre) Denderson
Paul Nic$olson
+!(t#%&
Hacancy
O6#*#(#%&
Ro&ert @is$
PDIB(0S
Roland Dic-inson
+e)(o%%e"
+"!%%#%& M!%!&e)
Da!id 8nrig$t
I%? +)o*ct#o%
+"!%%#%&
Ee!in Dearn
9)o%Ge +)o*ct#o%
+"!%%#%&
1ic$ael Coodli,e
U< .#%!%c#!"
Co%t)o""e)
G ames 1ac(eod
U<
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M!%!&e)
Andrea
Pic-ering
U< +)oEect
Acco%t!%t
Hacancy
A((#(t!%t
M!%!&e'e%t
Acco%t!%t
(indsay Purslo)
9$e)
Sara$ Cood)ill
Sto)e?eepe)
Peter
Dargrea!es
Acco%t(
A((#(t!%t
G oanne 'alton
Co''e)c#!"
M!%!&e)
Eeit$ Carter
Ope)!t#o%(
A*'#%#(t)!to) Ste-e%
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Co''%#c!t#o% Co0
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(ouise (a)rence
Net7o)? !%* +C
A*'#%#(t)!to 9#""
Atte%3o)o&h)
I.T. Ope)!t#o%( ;
He"p De(?
I.T. Tech%#c!"
A%!"$(t
De&&ie (ee
I.T. +)o&)!''e)/
T)!#%e)
G ulie 0$orn&oroug$
De-e"op'e%t
Co''e)c#!" D#)ecto)
Andre) Rin-
Tech%#c!" D#)ecto)
+#&'e%t(
Ceo, #rmerod
Tech%#c!" D#)ecto) I%?(
Ron 1cDonald
Sec)et!)$
Denise 1iller
+)oce((
De-e"op'e%t
M!%!&e)
Andre) 0$om%son
Ne7
Tech%o"o&$
M!%!&e)
1argaret
Denderson
I%*(t)#!" Tech%#c!"
Se)-#ce( M!%!&e)
G oanne 1itc$ell
I%fo)'!t#o%
O=ce)
Carol Sim%son
+)oce((
De-e"op'e%t
E%&#%ee)
Paul ;roo-es
Tech%c#!%(
1i-e #5Dare
Ant$ony Stu&&ens
R ; D L!3o)!to)$
Spe)-#(o)
Nigel ?ns)ort$
A%!"$t#c!" Che'#(t
Stuart 1orison
R ; D Che'#(t
+)oEect Le!*e)
Ro&ert Co%%age
Tech%#c#!%(
Andre) ;utter)ort$
S$eila Cas-ell
Angela 1ason
Nigel 8c-ersley
I%? !%* +)#%t
Tech%#c!" Se)-#ce
Stuart Cill
L#C#* I%?(
Tech%#c!"
M!%!&e)
Ste!en Clar-
I%? R ; D
M!%!&e)
Hacancy
Tech%#c!" Se)-#ce(
Tech%#c#!%(
1artin Cunning$am
Fogi 1arolia
Peter 8dge
Nigel 8c-ersley
Tech%#c#!%
Ayyu& ;$atia U.>. ;Met!(hee%
De-e"op'e%t
Che'#(t
Ryan 1alcolmson
Tech%#c!"
Se)-#ce(
Tech%#c#!%
Ro&in
1cDonald
M!)?et#%& Se)-#ce(
M!)?et#%& Se)-#ce(
M!%!&e)
G ean Adamson
D!t! M!%!&e'e%t
; A*'#% A((t#(t!%t.
Cillian ;oot$
.#%!%c#!" D#)ecto)
Cal!in (ord
Sec)et!)$
Sandra Cray
.#%!%c#!" Acco%t!%t
;ren Dutc$inson
8)op .#%!%c#!" Co%t)o""e)
Roy ;a-er
8)op I.T. M!%!&e)
Ceorge 1a-in
Co''e)c#!" D#)ecto)
Andre) Rin-
Sec)et!)$
Claire 1cCarroll
I%te)%!t#o%!" S!"e(
D#)ecto)
Eeit$ Carter
M.D. 9oth
>#ce +)e(#*e%t A(h"!%*
S#te
;rian Eelly
>#ce +)e(#*e%t
S!"e( ; M!)?et#%&
Denry ;roo-s
Tech%#c!" D#)ecto)
I%?(
Ron 1cDonald
Tech%#c!" D#)ecto)
+#&'e%t(
Ceo, #rmerod
A)e! S!"e(
M!%!&e) Ette% Le)2
Ho""!%*
Quirin !an Steyn
E)ope!% S!"e(
M!%!&e)
Ste!e Cotton
S!"e(
A*'#%#(t)!t#o%
A((#(t!%t
1argot Ee%ers
A)e! S!"e( M!%!&e)
1ic$elle Da!ies
TECHNICAL
DE+ARTMENT
O/S I%?
De-e"op'e%t
De-e"op'e%t
Che'#(t
Russell 1orris
I%? Q.C.
Q.C. Spe)-#(o)
Sa$ma Dad
Q.C. Tech%#c#!%
Peter Creen)ood
Douglas 'rig$t
So"-e%t 9!(e*
L#C#* I%?(
Tech%#c!"
M!%!&e)
;ryan Dancoc-
Tech%#c#!%(
1i-e 8llicott
Andrea @inn
1.2.2 Res%onsi&ities
M!%!&#%& D#)ecto)
0$e 1anaging Director is res%onsi&le to t$e 'olsten$olme International (td ;oard of Directors and
$as o!erall res%onsi&ility for all Com%any o%erations suc$ as sales+ :uality+ design and
de!elo%ment of t$e %roductsB ser!ices su%%lied to t$e customer.
Ope)!t#o%( D#)ecto)
0$e #%erations Director is res%onsi&le to t$e 1anaging Director for all %roduction and engineering
o%erations. 0$e #%erations Director also re%orts to t$e ;oard of 1anagement on t$e o%eration of
t$e IS# <991 Quality System.
SARA @M!%!&e'e%t Rep)e(e%t!t#-eB
0$e SARA 1anager is res%onsi&le to t$e #%erations Director for t$e u%-ee% and maintenance of
t$e :uality system to t$e re:uirements of ;S*8N*IS# <991 =2999 0$e SARA 1anager 21R4
re%resents t$e Com%any on all :uality assurance matters+ %ertinent to t$e :uality system as
esta&lis$ed &y t$e contract re:uirements+ regulatory re:uirements and :uality %olicies and
%rocedures.
0$e SARA 1anager 21R4 $as t$e %rimary res%onsi&ility to structure t$e :uality system )$ic$ )ill
in!ol!e all sections and also to ensure com%liance )it$ all :uality system re:uirements.
S%eciAcally+ t$e 1anagement Re%resentati!e is in!ol!ed in areas suc$ as=*
* Drafting t$e %olicy on :uality assurance of t$e Com%any along )it$ t$e #%erations Director.
* Setting t$e :uality management o&>ecti!es of t$e Com%any.
* Re%orting on t$e %erformance of t$e Quality System at 1anagement Re!ie) 1eetings.
* Determining and re%orting t$e %rinci%le causes of :uality system non*conformances.
* 1onitoring t$e :uality system to determine )$ere im%ro!ements are needed and
monitoring t$e necessary correcti!e action.
* 1aintain contact )it$ t$e e/ternal Registration ;ody on matters relating to t$e o%eration of
t$e Quality System.
SARA 1anager is res%onsi&le to t$e #%erations Director for t$e u%-ee% and maintenance of all t$e
IS# Systems and t$e Com%any Dealt$ and Safety Policy. 0$e SARA 1anager is also res%onsi&le for
dri!ing t$e 8+D7S %olicies )it$in t$e Com%any.
Tech%#c!" D#)ecto)(
0$e 0ec$nical Directors for %igments and in-s are res%onsi&le to t$e 1anaging Director .. and in-
and %rint Director res%ecti!ely for ensuring t$at %rocesses and e:ui%ment are designed and
de!elo%ed suc$ t$at %roduct of t$e $ig$est attaina&le :uality is %roduced consistently and
eIciently.
H'!% Re(o)ce( !%* A*'#%#(t)!t#o% M!%!&e)
0$e Duman Resources and Administration 1anager re%orts to t$e 1anaging Director and is
res%onsi&le for managing all as%ects of t$e %ersonnel function+ )$ic$ includes t$e facilitating+ co*
ordinating+ recording %ersonnel issues and training+ )it$in 'olsten$olme International (td.
I%? M!%f!ct)#%& M!%!&e)
0$e In- 1anufacturing 1anager is res%onsi&le to t$e #%erations Director for t$e control of stoc-s+
man%o)er and t$e %rocess necessary to %roduce %roducts to t$e correct s%eciAcation )it$in a
gi!en time.
S!"e( D#)ecto)(
0$e Sales Directors are res%onsi&le to t$e 1anaging Director for ensuring t$at customers5
re:uirements for t$e sale of %rintingB industrial %o)ders+ %astes+ %ellets+ in-s+ !arnis$es and
related Com%any %roducts are ta-en+ re!ie)ed and dealt )it$ eIciently.
U< .#%!%c#!" Co%t)o""e) !%* +)ch!(#%& M!%!&e).
0$e ?E @inancial Controller 7 Purc$asing 1anager is res%onsi&le to t$e @inancial Director for t$e
e,ecti!e control and re%orting of manufacturing costs incurred &y t$e manufacturing facility at t$e
Dar)en site.
0$ere is also a res%onsi&ility to t$e @inancial Director for t$e e,ecti!e and economic %rocurement
of ra) materials and consuma&les used in t$e &usiness of t$e Com%any.
Re(e!)ch !%* De-e"op'e%t M!%!&e)(
Researc$ and De!elo%ment 1anagers are res%onsi&le to 0ec$nical Directors for managing
Researc$ and De!elo%ment %ro>ects+ maintaining customer contact during t$e %ro>ect
de!elo%ment stages and t$e general running of researc$ la&oratories.
9)o%Ge M!%f!ct)#%& M!%!&e) / OD(et I%? R;D M!%!&e)
0$e ;ron3e 1anufacturing 1anager and #,set In- R7D 1anager 2in- o%erations4 are res%onsi&le
to t$e 0ec$nical Directors for t$e agreement of s%eciAcations )it$ t$e customer+ and ensuring t$at
t$ere is a facility to continuously monitor and ins%ect t$e %roduct to ensure t$at all suc$
re:uirements are met.
C(to'e) Se)-#ce( M!%!&e)
0$e Customer Ser!ices 1anager is res%onsi&le to t$e #%erations Director for t$e o%eration of
Customer Ser!ices toget$er )it$ a team of administrators.
+)o*ct#o% Spe)-#(#o%
Production is su%er!ised in order to ensure t$at o%erations are carried out in line )it$ %rocess
control )or- instructions and t$at customer re:uirements are met &y )ay of our com%liance )it$
sales s%eciAcations.
3.3 Interelation of Processes
Sales
AR)*+
Customer
Ser'ice
,A-
Production
Plannin"
D.
*anuacture
*W)DC*)SP)
$R
Des/atch
Product
De'elo/ment
+I0)R*cD
Strate"y 1
,eadershi/
$o*
2uman
Resources
2$
I-
+A*
SARA
3W*
Products
Satisied
customer
Pic& 0rder
Plant and
*aterials
a'aila4ility
QC)PI
DC*
Customer
5ocus
Customer
Re6uirements
-echnical
Process
Control
+I0)R*cD
5inished
/roduct
Payment or
Product
5inancial
Resources
C,
.n"ineerin"
,C
Purchasin"
AP
$usiness
De'elo/ment
2.$)*3Y)P2
*ar&etin"
AR
Wolstenholme International Processes and
Interrelation
3.4 Processes
Start
7oods
$urchased
$roduction
$lanning
.
5oundry
Alloying and
Atomising
/
5irst Stage
6illing
1
Second Stage
6illing
Order %ecei't
Invoiced
End
$ron%e *anuacturin" Process
Customer
In#uiry
Delivery
Date
Agreed
4
0hird Stage
6illing
;
$olished
<
=lended
$aste
$rocessed
>
$ellet
$rocessed
Des'atched
Process7s 1! 8
4uality Control Analysis
and ad3ustments carried
out
?
Oxidised
$rocessed
@
0arnish
%esistant
$rocessed
Start
7oods
$urchased
$roduction
$lanning
In+ 6ixing
In+ $otting
In+ $ac+ing
Order %ecie't
Invoicing
End
4uality
Control
In& *anuacturin" Process
Customer
En#uiry
Delivery
Date
Agreed
Des'atch
Start
6anu&actured
$roduct
$roduction
$lanning
7oods
$urchased
Order %ecei't
Invoiced
End
Aluminium Processes
Customer
In#uiry
Delivery
Date
Agreed
4uality Control
Aacuum dried
4uality Control
%e8'ac+ed )
$asted
Des'atched
Atomised)Cuts
)4A 6illed
5ilter $ressed
6erchanted
7oods
Stoc+ levels
maintained
Start
New %ecruit
Boins
Com'any
Stage .
Induction
,Day .-
Stage /
Induction
,C. 6onth-
*'date
%eview chec+s
$rogress
Com'leted
0raining
Evaluated
Level .
Com'etencies
Assessed and
Chec+ed
Next Level
Com'etencies
Identi&ied
6ain Develo'ment
%eview"
Evaluates and
Identi&ies Any
5uture 0raining
Needs
Com'etencies
Develo'ed
and assessed
-rainin" and De'elo/ment
%ecords De't
o& all coloured
stages
%ecords
I"0" 0raining
%e#uested
$ersonnel in&orms
SA%A De't 8 S'eci&ic
E F S 0raining Carried
out as A''ro'riate
,C. 6onth-
%ecruit on GHG
5actor
6anager
In&ormed
%ecruit on
S+ills =ased
$ay
6ain Develo'ment
%eview"
Identi&ies Any 5uture
0raining Needs
De'artmental
0raining using ISO >00.
9or+ Instructions and
training chec+ sheets
where a''ro'riate"
0raining $lan
Com'leted
0raining Needs
Com'leted
0raining %e#uisitions
Com'leted
Start
Com'laint %eceived y
Anyone 9ithin 9I" Details
$assed to %elevant CSC
Is 0here
Su&&icient
In&ormation to
0a+e Action I
Details 5lagged to
De'artmental 6anager
and AS6 to Authorise u'
to J/!000 $rovided Claim
is 5ully Busti&ied and its
Aalue Su''orted" Claims
Over this Amount to e
Authorised y CA%! CL
or AC%
CA%2s Standard Letter
Sent y CSC
Details o& Investigation and $reventative
Action 0a+en Sent to CSC Aia Dataase to
Include %oot Cause and Costing
CSC Otains Customer 5eedac+ to Ensure
Satis&action
Steering 7rou'4uarterly %eview 6eetings
Eeld to Discuss any Outstanding Issues and
%oot Causes
Com'laint Closed
..Audit o& $rocedure Conducted to Ensure
E&&ectiveness
End
Com'laint logged onto ISO Achiever
Contact 6anagement Dataase y CSC
K
Com'laint $assed to
De'artmental
Cham'ion &or Action
and Co'ied to relevant
$arties
Is 0here a
$otential
Claim I
CSC See+s
5urther
In&ormation
Customer In&ormed o&
Outcome and Actions 0a+en
9ithin 0arget 0ime
Customer
Satisaction
Procedure
9%4S$"01
(es No
(es
No
Start
End
Sales &orecast
Sales and
o'eration
ca'acity
meeting
New 'roduct
develo'ment
Demand
6anager
%eceive order
5it order into
'lan
Advise CSC o&
des'atch date
$rovide
'roduction
with 'lan
Chec+
des'atch
Su&&icient
ca'acity
Production Plannin"
N
(