Claims FAQ:

What do I do if I encounter an accident while being covered under Travel insurance Policy
Claims Department
Assitance Contact: 0008004402216 (Toll Free) Address for submission of claim
documents
Email: TGAP.TATAmedical@travelguard Claims Department
TATA-AIG General Insurance
Co. Ltd.
A-501, 5
th
Floor, Buildin !o. ",
In#init$ %ar&, Gen. A.'. (aid$a
)ar,
Important: Any pre-existing Medical condition will be Dindhosi, )alad *+ast,,
excluded from the policy )um-ai "000./
The stamp duty of Rs 1/- paid by demand draft !ide
Receipt/"hallan no#$%11& dated &%
th
'o! &(11
Assistance Contact:
Visit our website :www.tataaiginsurance.in OR Email at
customersupport@tata-aig.com OR Call our 24x toll !ree
"elpline #$%%-2&&-$% 'Accessible !rom all lines( OR
#$%%-##-))&&'Accessible !rom *+,-./0,- -ines Onl1(.
OR #$%% 22 ))&& 'onl1 !or senior citi2en polic1 "ol3ers(
Where can I get the full terms and conditions of Domestic Travel Insurance
The Full Terms and Conditions of your Travel insurance policy are available in our
Policy Wordings on the website of http:// www.yatra.com/.
How do file a Claim
Contact Tata !" at
Claims #epartment
Tata !" "eneral nsurance company $td.
!%&'() &th Floor) *uilding +o. ,) nfinity Par-)
"en. !. .. /aidya 0arg) #indoshi) 0alad 123)
0umbai) ndia % ,'' '45.
/isit our website :www.tataaiginsurance.in 67 2mail at customersupport8tata%aig.com
67 Call our 9,:5 toll free helpline (;''%9<<%55;' 1!ccessible from all lines3 67 (;''%
((%44<<1!ccessible from *=+$/0T+$ $ines 6nly3 6r (;'' 99 44<< 1only for senior
/isit our website :www.tataaiginsurance.in
67 2mail at customersupport8tata%aig.com
67 Call our 9,:5 toll free helpline (;''%9<<%55;'
1!ll $ines3
67 (;''%((%44<<1*=+$/0T+$3
citi>en policy holders3
ow long is the claim !rocessing time
Claims will be processed within (, days after T!T!%!" has received all re?uired
documentation.
What is the time limit for filing a claim
!ll claims must be submitted to T!T! !" within @' days from the date of loss or the
e:piry of the policy whichever is earlier.
What do I do if I have a "uestion on claims settlement
Please send an e%mail to customersupport8tata%aig.com ) or Call from a *=+$/0T+$
landline at (%;'' %((44<< or (;'' 99 44<< 1only for senior citi>en policy holders3 or you
may also call at these local helpline numbers in your respective cities from any other
line : 0umbai % <<4@4&'' ) #elhi A <<<'@&'' ) *angalore A <<&''''( ) Pune A
<<'(,(&< ) Chennai A <<;,('&' ) Hyderabad A <<<94;;9 ) !hmedabad A <<<('9'(
What do I do if I did not receive or lost my certificate of Insurance
Bour nsurance policy was successfully processed if it is reflected on the Confirmation
Page of the P+7 and in your *oo-ing tinerary.
To get a copy) simply call at our call center Call Tata !" Call Centre
% !t Toll Free +o (;'' ((44<< from *=+$/0T+$ $andline
% Bou may also call at these local helpline numbers in your respective cities from any
other line:
0umbai % <<4@4&'' ) #elhi A <<<'@&'' ) *angalore A <<&''''( ) Pune A <<'(,(&< )
Chennai A <<;,('&' ) Hyderabad A <<<94;;9 ) !hmedabad % <<<('9'(
2mail at : customersupport8tata%aig.com)
Write to: Tata !" "eneral nsurance Co $td) Policy Holder =ervices) P. 6. *o: +o.
,4'5) Cha-ala 0#C% Post 6ffice) 0umbai ,'''4@
0ention your Certificate +umber 1if available3) Full +ame) Flight *oo-ing +umber)
Travel #ates) #ate of Purchase. The policy will be e mailed to the email address provided
by you.