2013 Training Calendar 2

FMM Institute
Perak
(475427-W)
2013 Training
Calendar
Centre for
Professional
Development
FMM
Insttute was incorporated as a separate company of
the Federaton of Malaysian Manufacturers (FMM) on
January 12, 1999. This efort was specifcally to expand and focus on its training
functons, in line with the objectves of FMM to develop the potentals and
enhance the skills of personnel at every level in the industry. This will create
a pool of manpower trained in all aspects of industrial skills and management
capabilites to face the challenges as the country moves into the status of an
industrial naton.
Contnuing professional educaton provides the opportunity for the working
personnel to gain the necessary qualifcatons to upgrade themselves both
professionally as well as for self-development. This opportunity is made
possible through FMM Insttutes Certfcate and Diploma courses in selected
areas of industrial and management skills. FMM Institute obtained its
Insttuton of Private Higher Educaton (IPTS) status from the Ministry of
Educaton on July 19, 2001 to ofer Diploma and other higher level courses.
Eforts are ongoing to ofer Degree and Masters level courses specially designed
to meet the Training Needs of the Manufacturers.
A wide range of training courses are also ofered on an in-house basis. These
include all the public courses as well as those that need to be specially
customised to meet the training needs of specifc industries. Course outlines
and objectves are discussed with the companies and trainers will be selected
to develop the courses accordingly. All in-house courses are packaged to be
cost efectve for companies with no compromise on the quality of the course
and the desired result. FMM Insttute is a registered Training Provider with
Pembangunan Sumber Manusia berhad (PSMB).
FMM Insttute, Perak is housed at Ipoh, Perak. It has 4 modern training rooms
with a total seatng capacity of 120 partcipants and one FMM Hall that can
accommodate a total of 80 partcipants.
FMMs vISIoN
To Make Mal aysi an I ndustri es Gl obal l y
Compettve
FMMs quAlITy PolICy
Total Commitment to Service Excellence and
quality
FMM Insttutes vISIoN
To be the leading organisaton in providing a
comprehensive range of training programmes
and advanced learning opportunities with
educational excellence in manufacturing
practces and technology in tandem with the
natons surge towards developed naton status.
FMM Insttutes oBJECTIvES
To meet the training needs of Malaysian
manufacturing companies by equipping their
employees with the necessary skills and
knowledge.
organi se events for di ssemi nati on of
informaton.
To promote maximum and efectve utlisaton
of the Human Resource Development Fund
(HRDF) in line with the evoluton of technology
and processes.
To advocate and promote the importance of
training in the manufacturing environment
as Malaysia moves into high value-added and
technology-intensive industries.
Corporate Profle
COURSES BY CATEGORY
Administration
CONDUCTING MEETINGS WITHOUT TIME WASTING
AND WRITING EFFECTIVE MINUTES
8
CREATING AND MAINTAINING AN EFFECTIVE FILING
AND RECORDS SYSTEM
28
EFFECTIVE RECEPTION SKILLS FOR FRONTLINERS
17
EFFECTIVE TELEPHONE TECHNIQUES AND COURTESIES
FOR EVERYONE
6
ESSENTIAL SKILLS FOR SECRETARIES AND
ADMINISTRATIVE ASSISTANTS
13
OFFICE ADMINISTRATION AND MANAGEMENT SKILLS
FOR THE NEW ERA
17
PEMBENTUKAN KERANI YANG CEMERLANG
31
PENGURUSAN REKOD DAN FAIL YANG EFEKTIF
19
Communication
ART AND SKILLS OF DELIVERING EFFECTIVE
PRESENTATIONS
24
EFFECTIVE LETTERs AND E-MAIL FOR BUsINEss
ADVANTAGE
23
ESSENTIAL SPOKEN ENGLISH MADE EASY FOR OFFICE
AND OPERATIONS STAFF
16
ESSENTIAL WRITTEN ENGLISH MADE EASY FOR OFFICE
30
Customer Service/Sales/Marketing
DEVELOPING EXCELLENT CUSTOMER RELATIONS AND
SERVICE SKILLS
10
INCREASE SALES BY INCREASING VALUE TO
CUSTOMERS
18
INCREASE SALES WITHOUT THE HARD SELL
28
MARKETING EFFECTIVENESS : MEASURING AND
IMPROVING IT
9
MARKETING INNOVATION IN GENERATING SALES
6
PROMOTE YOUR PRODUCTS IN THE MOST EFFECTIVE
MANNER
24
SMART SELL, NOT HARD SELL: THE EFFECTIVE SELLING
TECHNIQUE
14
TIPS & TECHNIQUES FOR HANDLING CUSTOMER
COMPLAINTS
28
Customs
MALAYSIAN CUSTOMS IMPORT AND EXPORT POLICIES
AND PROCEDURES
15
ThE A-z OF MALAysIAN CUsTOMs pOLICIEs AND
PROCEDURES
25
Finance/Accounting
ADVANCED FINANCIAL ACCOUNTING PRACTICES AND
PROCEDURES
31
COSTING MADE SIMPLE FOR PLANNING AND CONTROL
20
EFFECTIVE MANAGEMENT OF ACCOUNTING FUNCTION
23
ESSENTIAL SKILLS FOR ACCOUNTING PERSONNEL
32
FINANCIAL BUDGETS AND CREATIVE ACCOUNTING AS A
POWERFUL MANAGEMENT TOOL
12
LATEST UPDATES OF MALAYSIAN FINANCIAL
REPORTING STANDARDS
9
PRACTICAL GUIDE IN PREPARING AND MAINTAINING
FULL SETS OF ACCOUNTS
19
ThE A-z OF MALAysIAN INCOME TAX
15
First Aid/Safety & Health
OCCUPATIONAL FIRST AID SKILLS AND CPR
14
PRACTICAL FIRST AID SKILLS AND CPR
17
TITLE page TITLE page
Jan-Dec 2013
TRAINING CALENDAR FMM Institute Perak
1
COURSES BY CATEGORY
Forklift
DEVELOPING BEHAVIOURAL BASED SAFETY FOR
FORKLIFT DRIVERS
13
MASTERING SAFE FORKLIFT DRIVING
(CONDUCTED IN BAhAsA MALAysIA)
24
SAFE FORKLIFT DRIVING SKILLS
10
Housekeeping
HOUSEKEEPING MANAGEMENT AT THE WORKPLACE: 6S
21
INTERNAL 6S AUDITING
22
Human Resource
BEHAVIOURAL BASED INTERVIEWING TECHNIQUES
13
BUILDING DYNAMIC HUMAN RESOURCE ASSISTANTS/
CLERKS
24
DRAFTING ESSENTIAL HR LETTERS, FORMS, POLICIES
AND PROCEDURES MANUAL
18
ESSENTIAL KNOWLEDGE OF MALAYSIAN EMPLOYMENT
LAWS
9
ESTABLISHING A COMPENSATION AND BENEFITS
PACKAGE
7
ESTABLISHING KPIS TOWARDS EFFECTIVE
PERFORMANCE MANAGEMENT
22
MISCONDUCT, DISCIPLINARY AND GRIEVANCES
HANDLING, AND DOMESTIC INQUIRY PROCEDURES
23
NEW SECTION UNDER THE EMPLOYMENT ACT:
COMBATING SEXUAL HARASSMENT
6
PERFORMANCE APPRAISAL MADE EASY: A COMPLETE
GUIDE
27
PRACTICAL HUMAN RESOURCE MANAGEMENT SKILLS
15
Human Resources/Training
KEMAhIRAN MENJALANKAN ON-JOB TRAINING yANG
BERKESAN
12
ISO
DEVELOpING MRs sKILLs FOR sUCCEssFUL IsO
IMPLEMENTATION
10
HACCP AND GMP: INGREDIENTS FOR FOOD SAFETY
QUALITY ASSURANCE
11
ISO 9001:2008 QUALITY MANAGEMENT ESSENTIALS
30
MAsTERING IsO 9001: 2008 INTERNAL QUALITy
AUDITING
21
QUALITy MANAGEMENT sysTEM (QMs) MODEL
GENERATION
31
STEP BY STEP ISO 9001 : 2008 QUALITY SYSTEM
DOCUMENTATION
20
TECHNIQUES OF WRITING ISO NCRS / CARS
EFFECTIVELY
26
UNDERSTANDING AND IMPLEMENTING ISO 9001:2008
15
Laboratory
PENGENDALIAN MAKMAL SECARA EFEKTIF
8
PRACTISING GOOD LABORATORY PRACTICES
EFFECTIVELY
22
Logistic
EFFECTIVE LOGISTICS MANAGEMENT
7
Logistic/Store/Inventory
DESIGNING AND DEVELOPING AN EFFECTIVE STOCK
CONTROL SYSTEM
16
EFFECTIVE MATERIALS HANDLING, PLANNING AND
CONTROL
17
Jan-Dec 2013
2
COURSES BY CATEGORY
EFFECTIVE STOCKTAKING, VALUATION AND RECTIFYING
SHORTFALLS AND PROBLEMS
29
INVENTORY AND STORES MANAGEMENT
14
OPERASI STOR DAN GUDANG
27
PENGIRAAN DAN PENILAIAN STOK SECARA SISTEMATIK
19
Logistic/Warehouse
EFFECTIVE WAREHOUSE MANAGEMENT AND STORAGE
MANAGEMENT
24
Maintenance
7S MODEL FOR MAINTENANCE LEADERS
27
12 STEPS SCHEDULE PLANNED MAINTENANCE
21
BEST LUBRICATION PRACTICES FOR MACHINERY AND
EQUIPMENT
29
EFFECTIVE ROTATING EQUIPMENT OPERATIONS,
MONITORING AND MAINTENANCE TECHNIQUES
18
MAKSIMAKAN KECEKAPAN PERALATAN MELALUI
SELENGGARAAN PROAKTIF
12
PENYELENGGARAAN BERASAS MASA DAN KEADAAN
7
PRACTICAL HANDLING AND MAINTENANCE OF BOLTS,
NUTS AND SCREWS
6
ROOT CAUSE FAILURE ANALYSIS FOR MAINTENANCE
23
TEKNIK-TEKNIK pENyELENGGARAAN EFEKTIF UNTUK
JURUTEKNIK
28
TOTAL PREVENTIVE MAINTENANCE
17
Maintenance/Technical
EARTHING, LIGHTNING AND SURGE PROTECTION
SYSTEM
12
ENERGY AUDIT, ELECTRICAL SAFETY AND REPORT
WRITING
19
ENERGY EFFICIENCY IN ELECTRICAL SYSTEMS
16
MAINTENANCE AND TROUBLESHOOTING OF
ELECTRICAL SUPPLY CIRCUITS, RELAYS, CONTACTORS
AND MOTORS
9
PRACTICAL APPROACH TO BOILER OPERATION,
MAINTENANCE AND MANAGEMENT
15
PRACTICAL GUIDE TO ELECTRICAL WIRING,
INSPECTION, TROUBLESHOOTING AND REPAIRING
26
Management
CREATING SYSTEMATIC WORKPLACE MANAGEMENT TO
SUSTAIN VISUAL CONTROL
32
DEVELOPING MIDDLE MANAGEMENT SKILLS FOR
BREAKTHROUGH RESULTS
12
DYNAMIC LEADERSHIP: COMMUNICATING WITH
AUTHORITY AND ASSERTIVENESS IMPACT
15
EXCELLING AS A COMPETENT MANAGER
19
MANAGEMENT EXECUTION: DISCIPLINE OF GETTING
THINGS DONE
25
MANAGEMENT TOOLS EXECUTIVES MUST KNOW TO GO
FROM PAIN TO GAIN
6
MANAGING MULTI TASKING:
ESCAPING THE TIME TRAP
29
RApID pROBLEM-sOLVING FOR pRODUCING CREATIVE
SOLUTIONS
10
WHY WHY ANALYSIS: MAKING SMART DECISIONS
BASED ON ROOT CAUSE
13
People Management
DELEGASI, PENGURUSAN MASA, KONFLIK DAN
MENANGANI PEKERJA BERMASALAH
29
GET THE BEST OUT OF PEOPLE BY STRENGTHENING
MANAGEMENT sKILLs (CONDUCTED IN MANDARIN)
22
KEPIMPINAN: SENI MEMPENGARUHI PEKERJA UNTUK
MENINGKATKAN PRESTASI
8
Jan-Dec 2013
3
COURSES BY CATEGORY
Jan-Dec 2013
4
MANAGING EMPLOYEES VIA 5ES FOR HIGH
ACHIEVEMENTS
26
MENGURUS KONFLIK SECARA POSITIF KEARAH
MEWUJUDKAN KEHARMONIAN
27
MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN
DAN PEMBENTUKAN KUMPULAN KERJA
16
PENINGKATAN PRESTASI KERJA DAN MOTIVASI UNTUK
PEKERJA
27
SIKAP KERJA POSITIF
18
Production/Operations
ACHIEVING EXCELLENCE IN LEAN MANUFACTURING
21
CONTROLLING CRITICAL FACTORS THAT SIGNIFICANTLY
AFFECT PROCESS PERFORMANCE
15
COST REDUCTION TECHNIQUES FOR MANUFACTURING
OPERATION
31
EFFECTIVE & STRATEGIC PRODUCTION MANAGEMENT
26
ESSENTIAL FACTORY MANAGEMENT AND OPERATIONS
SKILL
17
EXECUTION AND CONTROL OF PRODUCTION AND
OPERATIONS MANAGEMENT
22
IMPROVE OPERATIONAL BOTTOM LINE AND
PERFORMANCE WITH TOTAL PRODUCTIVITY
8
MANUFACTURING BEST PRACTICES FOR SHOPFLOOR
IMPROVEMENT
8
MEASURING PRODUCTION OPERATIONS
PERFORMANCE
30
PERANCANGAN DAN KAWALAN PENGELUARAN UNTUK
PENYELIA
13
PRACTICAL MANUFACTURING PRODUCTIVITY AND
COST IMPROVEMENT PROCESS
11
PRODUCTION PLANNING, SCHEDULING AND CONTROL
FOR OPTIMAL FLOW CONTROL
20
REMOVING COMMUNICATION ROADBLOCKS THAT
INFLUENCE PROCESS PERFORMANCE
10
TEKNIKTEKNIK MENINGKATKAN pRODUKTIVITI
23
VISUAL FACTORY CONTROL TECHNIQUES FOR
CONTINUAL IMPROVEMENT
14
Purchasing
DEVELOPING EFFECTIVE PURCHASING ASSISTANTS/
CLERKS
10
EFFECTIVE PROCUREMENT, PURCHASING, COST
REDUCTION AND NEGOTIATION SKILLS FOR
PROFITABLE GROWTH
21
EFFECTIVE PURCHASING MANAGEMENT FOR BUSINESS
SUCCESS
26
EXCELLENCE IN MANAGING SUPPLIERS FOR
COMPETITIVE ADVANTAGE
31
Quality
7 ALAT QC DAN PERLAKSANAAN QC
14
7 QC TOOLs AND QUALITy CONTROL CIRCLE (QCC)
29
10 STEPS FOR INCORPORATING QUALITY INTO A NEW
PRODUCT / PROCESS
12
DESIGN OF EXPERIMENT FOR PROCESS OPTIMISATION
18
EFFECTIVE AND SUSTAINABLE CONTINUAL
IMPROVEMENT TO VARIOUS ASPECTS OF WORK
28
EFFECTIVE STEPS IN SOLVING QUALITY RELATED
PROBLEMS
16
FAILURE MODE AND EFFECT ANALYSIS
6
MASTER THE LATEST SYSTEMS AND TECHNIQUES FOR
IMPROVING QUALITY
25
OpERATIONAL IMpLEMENTATION OF zERO DEFECTs
PRINCIPLES
9
COURSES BY CATEGORY
Jan-Dec 2013
5
PRACTICAL TOOLS AND TECHNIQUES FOR
CONTINUOUS QUALITY IMPROVEMENT
32
PREVENTATIVE MEASURES IN REJECT REDUCTION
THROUGH STATISTICAL APPROACH
30
PROCESS CONTROL: MEASUREMENT AND CALIBRATION
TECHNIQUES
24
QUALITY ASSURANCE FROM THE JAPANESE MASTERS
18
SAVE MONEY, SPEED UP PRODUCTION AND ELIMINATE
WAsTE By pRIORITIzING QUALITy
26
TEKNIK KAWALAN KUALITI
19
Safety & Health
ACCIDENT AND INCIDENT INVESTIGATION, RECORDING
AND REpORTING (NADOpOD REGULATIONs)
29
ACCIDENT INVESTIGATION AND WORKPLACE
INSPECTION
23
CHEMICAL AND SCHEDULE WASTE MANAGEMENT
25
CONFINED SPACE ENTRY
20
DEVELOPING AND IMPLEMENTING A PRACTICAL
SAFETY AND HEALTH MANUAL
22
EFFECTIVE PREVENTION OF OCCUPATIONAL INJURIES
AND ILLNESSES
11
ERGONOMICS, CHEMICAL SAFETY, HEARING
CONSERVATION AND EMERGENCY PLANNING
7
HIRARC IMPLEMENTATION WORKSHOP
19
MANAGING SAFETY AND HEALTH AT WORK
8
OCCUPATIONAL SAFETY AND HEALTH RISK
MANAGEMENT
16
SAFETY MANAGEMENT FOR EXECUTIVES AND
SUPERVISORS
32
UNLOCKING THE KEYS TO PLANT SAFETY AUDIT
27
Security
KEMAHIRAN PENGAWAL KESELAMATAN YANG
BERKESAN
14
Shipping
EFFECTIVE USE AND APPLICATIONS OF INCOTERMS
IN INTERNATIONAL TRADE AND SHIPPING
DOCUMENTATIONS
21
pRACTICAL LETTERs OF CREDIT (LCs) AppLICATION FOR
TRADE ENHANCEMENT
30
SHIPPING OPERATIONS AND CONTAINER
MANAGEMENT
13
shIppING ThE RIGhT WAy pROCEDUREs,
DOCUMENTATION AND PRACTICE
7
Supervision
ADVANCED SUPERVISORY SKILLS AND SOLUTIONS
30
KEMAHIRAN PENYELIAAN LANJUTAN
18
KEMAHIRAN PENYELIAAN YANG BERKESAN
9
KEPIMPINAN DAN KEMAHIRAN PENTING UNTUK KETUA
OPERATOR
6
pENyELIA sEBAGAI pENGURUs pRODUCTION DAN
KUALITI
11
SUPERVISORY SKILLS IN BECOMING AN EXCEPTIONAL
SUPERVISOR
25
Jan-Dec 2013
6
JANUARY 2013
Jan 16 SBL
EFFECTIVE TELEPHONE TECHNIQUES AND COURTESIES
FOR EVERYONE
FEES | FMM MEMBER RM300 | NON-MEMBER RM400
On completon of the course, partcipants will be able to communicate
efectvely and enhance the image of the company through proper handling
of the telephone.
Jan 16-17 SBL
MARKETING INNOVATION IN GENERATING SALES
Globalisaton is imminent. Current global downturn limits the market size
and invites new compettors. Marketng industrial products in Malaysia as
well as regionally will therefore become more complex and challenging.
Many Malaysians manufacturers and suppliers of industrial products are
stll unaware of their threats and opportunites. Failure of companies to
understand and apply efectve marketng innovatons will eventually lead
to declining sales and proftability. In order to compete, companies need to
leap out of status quo and start to equip themselves with comprehensive
knowledge of innovation in marketing techniques and learn to create
sustainable compettve advantage.
Jan 16-17 SBL
KEPIMPINAN DAN KEMAHIRAN PENTING UNTUK KETUA
OPERATOR
Enables Line Leaders to enhance their supervisory skills / techniques, improve
productvity and create a good employeemanagement relatonship towards
a conducive and positve working environment.
Jan 17 SBL
FAILURE MODE AND EFFECT ANALYSIS
This course will address the requirements of troubleshootng in producton,
with a focus on controlling/eliminatng discrepancies and preparing proper
acton plans on the dispositon in the event of discrepancies and failures.
FMEA is also a requirement for companies pursuing Qs9000 quality systems.
Jan 17 SBL
NEW SECTION UNDER THE EMPLOYMENT ACT:
COMBATING SEXUAL HARASSMENT
FEES | FMM MEMBERS RM300 | NON- MEMBERS RM400
sexual harassment is considered to be a serious misconduct. Recent
amendments to the Employment Act have made comprehensive specifc
provisions to combat sexual harassment at the workplace. This programme
will discuss these provisions and how the workplace can comply with them.
Case studies will be extensively used in the interactve discussion.
Jan 21-22 SBL
MANAGEMENT TOOLS EXECUTIVES MUST KNOW TO GO
FROM PAIN TO GAIN
If people are to become leaders, they must believe that they can be a positve
force in the world. Executves, Managers and potental Managers who use
the Executves Toolkit more frequently are seen by others as beter leaders.
In additon, people working with leaders who use this Management Tools are
signifcantly more satsfed with the actons and strategies of their leaders,
and they feel more commited, excited, energized, infuental and powerful.
Jan 21-22 SBL
PRACTICAL HANDLING AND MAINTENANCE OF BOLTS,
NUTS AND SCREWS
To be effective in their positions, technical personnel need a basic
understanding of Bolts, Nuts, screws and the appropriate Washers. To
understand the standards, products designs, threads, what the fasteners are
made from, and how they are made and how they get to the point where they
can be put to use. This Training on fasteners will provide a wealth of knowledge
about the most common fasteners used in your industry.
January-December 2012 FMM Institute Perak Training
Calendar
7
Jan-Dec 2013
7
Jan 21-22 SBL
ERGONOMICS, CHEMICAL SAFETY, HEARING
CONSERVATION AND EMERGENCY PLANNING
As industrializaton becomes more rapid, so has the number of accidents
at the working places. Ofen, these accidents happen due to ignorance or
the lack of knowledge in preventng them. Accidents cost money. Besides,
they dampen the morale of the employees and tarnish the reputaton of the
company. preventon is beter than cure, and preventon of accidents can best
be achieved when there is an urge to do so that stems from the hearts of the
employees. The preventve measures mentoned here apply to Ergonomics,
Chemical safety, hearing Conservaton and Emergency planning aspects at
the workplace.
Jan 21-22 SBL
SHIPPING THE RIGHT WAY PROCEDURES,
DOCUMENTATION AND PRACTICES
Enables those involved with shipping maters to learn critcal skills to perform
their present dutes. The course will cover important aspects of shipping such
as the procedures in trade transactons and functons and type of documents
involved to avoid unnecessary delay of goods.
FEBRUARY 2013
Feb 20-21 SBL
PENYELENGGARAAN BERASAS MASA DAN KEADAAN
Time Based Maintenance is a scheduled inspecton to detect conditons
that might cause breakdowns and restoring the equipment back to original
conditon, while Conditon Based Maintenance is the control of equipment
components where it is used untl the life span. Both the maintenance
approach is a proactve an efectve method to detect the deterioratng
conditon so that breakdowns can be prevented and eliminated so that
producton is not afected and no major losses.
Feb 20-21 SBL
ESTABLISHING A COMPENSATION AND BENEFITS
PACKAGE
FEES | FMM MEMBER RM500 | NON- MEMBERS RM600
Compensaton includes wage and/or salary programs and structures e.g. salary
ranges for job descriptons, merit-based programs and etc. It is payment to an
employee in return for their contributon to the organizaton, that is, for doing
their job. Employee benefts typically refers to retrement plans, health life
insurance and etc. Benefts are forms of value, other than payment, that are
provided to the employee in return for their contributon to the organizaton.
This programme enable partcipants to develop a total compensaton package
linked with organizatonal vision, goals and strategies, and establish an
efectve incentve programme and benefts plan.
Feb 20-21 SBL
EFFECTIVE LOGISTICS MANAGEMENT
Over the last two decades, the discipline of business logistcs has advanced
from warehouse and transportaton management to the boardroom of
enterprise. Business logistcs in todays compettve environment includes all
actvites to move product and informaton to, from and between members.
The supply chain provides the framework for businesses and their suppliers
who join in to bring goods, services and informaton efciently to the ultmate
consumer.
Jan-Dec 2013
8
Feb 20-21 SBL
MANUFACTURING BEST PRACTICES FOR SHOPFLOOR
IMPROVEMENT
To emphasise the importance of shopfoor planning and management and
how problems at the shopfoor level can be solved by the applicaton of
appropriate concept, techniques and practces.
Feb 25 SBL
KEPIMPINAN: SENI MEMPENGARUHI PEKERJA UNTUK
MENINGKATKAN PRESTASI
The Art of Infuencing people is related to an individual who has the ability
to practce human relaton principles to a new level of relevance in todays
unpredictable world. Conducted in Bahasa Malaysia, this course is designed
on the fundamentals of human relatons covering efectve communicaton,
interpersonal skills and the ability to develop leadership qualites that will
help the partcipants establish and maintain successful relatonships.
Feb 25 SBL
CONDUCTING MEETINGS WITHOUT TIME WASTING AND
WRITING EFFECTIVE MINUTES
Meetngs are meant to maximize tme and increase productvity, but ofen
partcipants feel that their tme is wasted instead of well spent, and they
could have produced more by not atending a meetng. In additon, the task
of writng minutes ofen appears to be very dauntng to many who have to
write minutes. hence, this course guides partcipants through experience tried
and tested methods for getng meetngs to work well and writng minutes
that help point the way ahead.
MARCH 2013
Mar 11-12 SBL
IMPROVE OPERATIONAL BOTTOM LINE AND
PERFORMANCE WITH TOTAL PRODUCTIVITY
All organizatons set objectves and botom line targets which are aptly founded
on proft-making to sustain performance and maintain market survivability.
As the compettve edge grows and progresses, productvity in all aspects of
operaton, marketng and R&D are most focused upon. This course enables
partcipants to comprehend the foundaton and principles of total productvity
and its implementaton in assuring company performance, proftability and
long-term survival foundatons. Western and Japanese operatonal paradigm
are explored and practced in pre-arranged assignments.
Mar 11-12 SBL
MANAGING SAFETY AND HEALTH AT WORK
From the early days of safety, the concept of engineering out hazards by
providing safeguards has been fundamental to every occupatonal safety
and health programme at the workplace. Creatng safeguards to protect
people from hazards can be efciently identfed through the procedure of
Job safety Analysis.
Mar 11-12 SBL
PENGENDALIAN MAKMAL SECARA EFEKTIF
Conducted in Bahasa Malaysia, this course will cover the topics such as good
laboratory design, basic laboratory techniques, laboratory data handling,
safety in the laboratory, good laboratory practce (GLp), laboratory waste
management and quality system for laboratory.
Calendar
9
Jan-Dec 2013
9
Mar 11-12 SBL
MARKETING EFFECTIVENESS : MEASURING AND
IMPROVING IT
how are the marketng campaigns doing? Are they getng the desired
results? If not, what else can be done? These are some of the questons that
marketers will ask to fnd out the efectveness of their marketng campaigns.
By measuring the results, marketers will be able to compare the results vs
target, and to improvise where necessary. This 2-day programme is designed
to help marketers to understand the need to measure, the measuring tools
and how to make improvements on strategies that are not working.
Mar 13-14 SBL
OPERATIONAL IMPLEMENTATION OF ZERO DEFECTS
PRINCIPLES
This course will guide and help partcipants to understand both the theory
and practcal aspects of zero Defect implementaton in the operatonal
environment, apply all the necessary and essental elements derived from
Toyota producton system and Total Quality Management models and possess
the confdence to initate, establish, implement, maintain and contnuously
improve on zero Defect directves company-wide.
Mar 13-14 SBL
MAINTENANCE AND TROUBLESHOOTING OF
ELECTRICAL SUPPLY CIRCUITS, RELAYS, CONTACTORS
AND MOTORS
This course is specially designed for electricians, technicians and others in
the electrical feld who are directly or indirectly involved in the operaton,
maintenance and troubleshootng of electrical installaton in the industry.
partcipants will be equipped with the knowledge of electrical circuits, relays,
contactors and motors to strengthen and ensure the stability of the electrical
power supply.
Mar 13-14 SBL
ESSENTIAL KNOWLEDGE OF MALAYSIAN EMPLOYMENT
LAWS
Acquiring accurate and updated informaton on Malaysian employment laws
is essental to develop pragmatc and sound industrial relatons and human
resource policies/procedures in any organisaton. This course is designed to
provide insights to the Employment and Industrial Relatons Act, its principal
legislaton and implementaton at the workplace.
Mar 13-14 SBL
KEMAHIRAN PENYELIAAN YANG BERKESAN
Equips partcipants with the skills and techniques of modern supervision. It is
structured to stmulate more efectve supervisory practces in an organisaton
towards a positve working environment.
Mar 18-19 SBL
LATEST UPDATES OF MALAYSIAN FINANCIAL
REPORTING STANDARDS
A new fnancial reportng framework was established in Malaysia on March 6,
1997 under the Financial Reportng Act 1997. Accountng staf are required to
understand the changes and developments of Financial Reportng standards
(FRss). FRss prescribe the basis for presentaton of fnancial statements
in order to ensure comparability with both the enterprises own fnancial
statements of previous periods and with the fnancial statements of other
enterprises. The main objectve is to provide guides and explanatons on
the preparaton of corporate fnancial statements with updates on the new
standards.
Jan-Dec 2013
10
Mar 18-19 SBL
DEVELOPING EFFECTIVE PURCHASING ASSISTANTS/
CLERKS
This course is designed specially for purchasing clerks/assistants who wish to
acquire in-depth knowledge on the process fow of the purchasing operatng
procedure and documentaton. This course will enable partcipants to learn
the role and responsibility to be an efectve purchasing Assistant/Clerk.
Mar 18-19 SBL
DEVELOPING MRS SKILLS FOR SUCCESSFUL ISO
IMPLEMENTATION
This course enables partcipants to understand the roles and functons of
the Management Representatve (MR) for IsO procedures. It is designed
to equip partcipants with the knowledge and skills needed to implement,
monitor and meet the requirements of the latest IsO 9001:2008 standard
for an organisaton.
Mar 20 SBL
REMOVING COMMUNICATION ROADBLOCKS THAT
INFLUENCE PROCESS PERFORMANCE
FEES | FMM MEMBERS R300 | NON- MEMBERS RM400
Communicaton functons to grease diferences in informaton between
mediums relatng this to more obvious scenario, think about a task assigned
to a team. There are people within the team, between teams, and across the
organizaton who must share certain informaton. While some informaton
must not be disclosed for technical reason, most informaton must be shared
(ie. due date for project submission, new sOp for material handling, customer
complaints). problems will arise if this informaton is not communicated
through out. There are many reasons for this informaton breakdown such
as lack of tme, authority mater, or simply people being irresponsible. These
are referred as Communicaton Roadblocks. This course focuses on this issue
aiming to remove these roadblocks so that a task can be performed with
excellent result.
Mar 20-21 SBL
RAPID PROBLEM-SOLVING FOR PRODUCING CREATIVE
SOLUTIONS
problem solving is very important but problem solvers ofen misunderstand
it. problem solving is a key skill, and its one that can make a huge diference
to your career. At work, problems are at the center of what many people do
every day. We are either solving a problem for a client (internal or external),
supportng those who are solving problems, or discovering new problem to
solve. Regardless of the nature of the problems, a fundamental part of every
managers role is fnding ways to solve them.
Mar 20-21 SBL
DEVELOPING EXCELLENT CUSTOMER RELATIONS AND
SERVICE SKILLS
The aim of this course is to guide the partcipants for a beter understanding of
excellent customer relatons and learn to deal with complaints, thus achieving
an improved Customer service level.
Mar 20-21 SBL
SAFE FORKLIFT DRIVING SKILLS FOR BEGINNERS
(CONDUCTED IN BAHASA MALAYSI A)
Emphasises on both Theory and practcal aspects of Forklif Driving for
beginners. The course aims to provide basic Forklif Driving skills and enable
them to become competent drivers. A practcal session on proper driving
skills, upkeep of forklif and safe driving practces will be provided.
Calendar
11
Jan-Dec 2013
11
Mar 21 SBL
HACCP AND GMP: INGREDIENTS FOR FOOD SAFETY
QUALITY ASSURANCE
hazard Analysis Critcal Control points, Good Manufacturing practces (GMp)
and standard Operatng procedures (sOp) are the tools for a food-related
products processing facility that help for the producton of high quality
and safe food products. The programs established for hACCps, GMps and
sOps will provide the basis for other programs the help to assure the level of
product quality such as standards for IsO 9001 and for product safety in the
hazard Analysis and Critcal Control point (hACCp) system. Many companies
like to view these systems as a pyramid with the hACCps, GMps and sOps
supportng the more advanced program of hACCp and all three programs
being important for the IsO 2200 Food safety Management system.
APRIL 2013
Apr 8-9 SBL
EFFECTIVE PREVENTION OF OCCUPATIONAL INJURIES
AND ILLNESSES
From the early days of safety, the concept of engineering out hazards by
providing safeguards has been fundamental to every occupatonal safety
and health programme at the workplace creatng safeguards to protect
people from hazards can be efciently identfed through many procedures.
Coupled with proper use of appropriated protectve gear and more efcient
inspectons, Occupatonal safety and health will be enhanced through a safe
system of work.
Apr 8-9 SBL
PRACTICAL MANUFACTURING PRODUCTIVITY AND
COST IMPROVEMENT PROCESS
We have available today the knowledge and experience needed for the
successful management of organizaton. But there is probably no feld of
human endeavour where the always tremendous gap between the knowledge
and performance of great organizatons and the knowledge and performance
of the average is wider or more intractable. Taking a closer look at the demise
of organizatons, it is argued that issues relatng to productvity and/or cost
improvement results are a main cause. This programme aims to narrow the
gap.
Apr 8-9 SBL
PENYELIA SEBAGAI PENGURUS PRODUCTION DAN
KUALITI
supervisors are the most important link in the management chain of any
business enterprise. Today, the task of supervising has become more complex
with the role of being the bridge between management and employees. To
meet this demanding challenge, supervisors are ofen required to functon
as collaborators and consensus builders besides running the day-to day
producton operatons while maintaining quality of output.
Jan-Dec 2013
12
Apr 8-9 SBL
FINANCIAL BUDGETS AND CREATIVE ACCOUNTING AS
A POWERFUL MANAGEMENT TOOL
In budgetng it is required that fnance play an important role in pivotng
the business, to enable it to maximise the resources fully, reaping the best
returns and strengthening the planning and control of the business. Creatve
Accountng is looking beyond the numbers in Financial statements and
partcipants will be able to acquire intricacies of creatve accountng, grasp
the limitatons and policies adopted by companies and identfy various
methods of presentaton of facts and fgures which can be used to make the
accountng report more creatve.
Apr 10-11 SBL
DEVELOPING MIDDLE MANAGEMENT SKILLS FOR
BREAKTHROUGH RESULTS
This course helps the middle management group to widen their knowledge
of management skills, thus increasing confdence in the ability to manage
both the organisatonal job functons and human resources. It also assists
partcipants in improving the quality of performance, productvity and work
efectveness of their subordinates.
Apr 10-11 SBL
MAKSIMAKAN KECEKAPAN PERALATAN MELALUI
SELENGGARAAN PROAKTIF
With automaton and modernizaton of equipments, the cost of maintenance
today has increased tremendously. state of the art equipments required
proper maintenance and efcient control in order for them to operate to its
maximum efciency. Achieving zero defect is the vision most manufacturers
aim to achieve but fear. Though achieving zero defect is difcult, it is not
impossible with the right knowledge and methods. Conducted in Bahasa
Malaysia, this course is especially designed to enable partcipants to acquire
the proper knowledge and methods to achieve zero defect.
Apr 10-11 SBL
KEMAHIRAN MENJALANKAN ON-JOB TRAINING YANG
BERKESAN
On-job training (OJT) enhances stafs performance without taking them away
from the place of work or tasks they perform. Conducted in Bahasa Malaysia,
this course is designed to equip supervisors with the necessary skills and
approaches to conduct efectve OnJob Training for their subordinates.
Apr 15-16 SBL
10 STEPS FOR INCORPORATING QUALITY INTO A NEW
PRODUCT / PROCESS
This course aims to widen partcipants knowledge in the areas of identfying
problem areas for improvement, inculcate customer focus into process and
measurements, streamline and optmize a process-fow for efectve smooth
operaton and improve process output and customer satsfacton index.
Apr 15-16 SBL
EARTHING, LIGHTNING AND SURGE PROTECTION
SYSTEM
The earthing system is an essental system in the electrical installaton which
provides an efectve path for the leakage current (earth leakage fault) to
fow directly to the general mass of earth. The efectveness of protectve
devices such as earth leakage relay is solely depends on the earthing system.
Good earth system will ensure the safety of the installaton. Lightng system
is used to protect building from lightng strike. Which may cause damage
or fre to the building. surge protectve Device is used to protect electrical
installaton from surge current/ voltage. Therefore, earthing, lightng and
surge protectve system have to be well maintained to avoid unnecessary
failure to the electrical system and building.
Calendar
13
Jan-Dec 2013
13
Apr 15-16 SBL
SHIPPING OPERATIONS AND CONTAINER
MANAGEMENT
The container shipping sector provides and overview of the complex world
of shipping operatons and the importance of container management in the
global economy. It provides the partcipants with sufcient knowledge and
skills to carry out the many business and technical operatons involved in
shipping and trade.
Apr 17 SBL
DEVELOPING BEHAVIOURAL BASED SAFETY FOR
FORKLIFT DRIVERS
Forklifs are now very widely used in the Industries and Forklif related
accidents are on the increase day by day. When of the requirements of OshA
is that all operators of any kind of equipment must be competent to operate
the equipment. Also the statstc of accident in the world relatng to Forklif
accidents shows that 85% of the accidents are related to Unsafe Acts or
Behavioral safety. The purpose of this program is to awaken the partcipants to
realize the reality of safety, causes of accidents and precautons the employees
have to take in order to protect themselves from potental hazards.
Apr 17 SBL
PERANCANGAN DAN KAWALAN PENGELUARAN UNTUK
PENYELIA
A producton planning and control (ppC) system is concerned with planning
and controlling all aspects of manufacturing, including materials, scheduling
machines and people, and coordinatng suppliers and customers. An efectve
ppC system is critcal to the success of any company. A ppC systems design
is not a one-of undertaking; it should be adaptve to respond to changes in
the compettve arena, customer requirements, strategy, supply chain and
other possible problems. Conducted in Bahasa Malaysia, this course will help
producton supervisors acquire the necessary strategies in which producton
planning and control able to saves tme and money, while increasing quality
and productvity in the manufacturing process.
Apr 17 SBL
BEHAVIOURAL BASED INTERVIEWING TECHNIQUES
The selection of a new team member is a major investment for your
organizaton and the candidate. Developing and maintaining a selecton
system that yields solid returns productve employees who enjoy their
responsibilites and seek opportunites to contnuously improve their jobs is
critcal to the success of every organizaton. hiring the wrong person for the
job can be costly. Consider the tme and expenses associated with interviewing
candidates, training new hires, advertising and related administrative
actvites.
Apr 17 SBL
WHY WHY ANALYSIS: MAKING SMART DECISIONS
BASED ON ROOT CAUSE
Why-Why Analysis is a powerful problem solving Analysis Tool. It combines
all aspect of problem solving method with systematc structure that could
help Managers, Engineers, Executves, supervisors, Leaders & staf from every
departments not only in solving the problems that they are facing currently
but also to stop the repetton by preventng and eliminatng or reducing
the same problems by identfying and understanding the root cause of the
problem. Why-Why Analysis problem solving will lead the user to Defne
and Quantfy then Analyse and Optmise the problem theyre facing in a
systematc structured way.
Apr 22-23 SBL
ESSENTIAL SKILLS FOR SECRETARIES AND
ADMINISTRATIVE ASSISTANTS
At the administratve level, many job descriptons blur into each other, a
secretary in a company sometmes might be called a administratve assistant
in another. This course is specially designed to enable secretaries to learn
essental skills to perform their present dutes as secretaries and acquire
additonal knowledge to handle more tasks, dutes and responsibilites from
tme to tme.
Jan-Dec 2013
14
Apr 22-23 SBL
7 ALAT QC DAN PERLAKSANAAN QC
This is a hands-on training programme designed to impart the skill to use the
7 QC Tools to solve quality problems and undertake improvement projects.
Conducted in Bahasa Malaysia, partcipants will also learn the Quality Control
Circles (QCC) philosophy and methodology. Use of pDCA system will be
emphasised.
Apr 22-23 SBL
KEMAHIRAN PENGAWAL KESELAMATAN YANG
BERKESAN
Conducted in Bahasa Malaysia, this course is tailored to provide the
fundamental knowledge on security and loss preventon for security ofcer
who are assigned to the industries. The old school of thought was that a
security ofcer should only know about what he should do at the gate or only
be trained on a set of work instructon has changed today, especially afer the
911 incident in the Us. A security personnel should have a mind set to know
why he has to carry out his dutes professionally and how he could support
the objectves of the organizaton he is assigned to.
Apr 22-23 SBL
SMART SELL, NOT HARD SELL: SELLING LIKE A PRO
selling is an art and this art varies from person to person. The most important
variable in the selling process is the potental customer, and the nature
of potental customers also varies from person to person. Therefore, the
successful sale is the result of a seller-buyer encounter during which the
seller was efectve in creatng interest, understanding the features and
benefts of the product or service, and a desire to enjoy the benefts of the
sellers product / service. sales begins with a need and ends with a choice.
In-between, you have the opportunity to use a selling technique which sways
the choice to your favour.
Apr 24-25 SBL-KHAS & SBL
OCCUPATIONAL FIRST AID SKILLS AND CPR
preventon is stll one of the best methods against accidents at the workplace.
however, even the best preventve eforts sometme fail and it is therefore
prudent to prepare for such eventualites. It has been shown that proper
inital handling of the accident victms contributes signifcantly to the fnal
outcome and ofen determines if a life could be saved. This programme will
impart the basic practcal knowledge of First Aid and it includes a session on
cardiopulmonary resuscitaton (CpR).
Apr 24-25 SBL
VISUAL FACTORY CONTROL TECHNIQUES FOR
CONTINUAL IMPROVEMENT
Visual aspects encompass a transparent indicator, data and informaton-
based system for all to refer, work on and improve on weaknesses, learn from
strong areas, and baseline or benchmarking actvites intra-related within
the operatonal realm. pros and cons of such a philosophy and practce are
also discussed. partcipants shall learn how to enable a visible environment
showing real-tme performance indicators, refectng true baseline gearing
towards proftability.
Apr 24-25 SBL
INVENTORY AND STORES MANAGEMENT
stock control procedures and system as well as the stocktaking and stock
evaluaton functons will indefnitely afect the economy of an organisaton.
This programme highlights the importance of managing the stores efectvely.
Calendar
15
Jan-Dec 2013
15
MAY 2013
May 6-7 SBL
UNDERSTANDING AND IMPLEMENTING ISO 9001:2008
This course enables partcipants to understand the IsO 9001:2008 standard
requirements for certfcaton. It is also designed to equip partcipants with
the knowledge and skills needed to implement the Quality Management
system to meet the requirements of the latest IsO 9001:2008 standard.
May 8-9 SBL
DYNAMIC LEADERSHIP: COMMUNICATING WITH
AUTHORITY AND ASSERTIVENESS
This course is especially designed for anyone who is interested in improving
his/ her interpersonal skills and also building effective and assertive
communicaton skills, including business and educatonal professionals, team
and project leaders. This course will include topics like practcing assertve
communicaton, exhibitng confdent body language, recognizing assertve
characteristcs, modeling assertve behaviour optons, assertvely managing
real-world pressures and demands, profling your confict handling style,
applying assertveness techniques and reactng rapidly to common challenges.
May 8-9 SBL
PRACTICAL APPROACH TO BOILER OPERATION,
MAINTENANCE AND MANAGEMENT
This two days intensive course focuses in establishing the proper management,
maintenance procedures and correct practces in the steam plant Operaton.
partcipants will be able to understand the principles of operaton and
maintenance of a steam plant and to develop ideas and suggestons from the
course which could then be forwarded to their management for improvements
in their work process.
May 8-9 SBL
THE A-Z OF MALAYSIAN INCOME TAX
The Malaysian Tax system modernised with introducton / implementaton
of self-assessment system efectve from year of assessment 2001. This
course will enhance partcipants knowledge in areas of Malaysian Taxaton of
Companies and Individuals and on public ruling, tax cases and tax practces.
May 8-9 SBL
CONTROLLING CRITICAL FACTORS THAT
SIGNIFICANTLY AFFECT PROCESS PERFORMANCE
Making improvement comes natural - people want to make their life easier,
beter, and faster. There are countless number of improvement actvites
carried out in an organizaton. These improvements will defnitely result in
beter process performance. study shows that in general 80% of performance
increase comes from 20% of the improvement actvites. These 20% actvites
are referred as signifcant actvites, or simply signifcant factors. This course
explains how to identfy the signifcant factors. It also explains how to control
these signifcant factors efectvely so that the excellent result achieved can
be sustained.
May 13-14 SBL
MALAYSIAN CUSTOMS IMPORT AND EXPORT POLICIES
AND PROCEDURES
This course is specially designed to provide comprehensive knowledge to
partcipants in all aspects of customs legislaton pertaining to import and
export procedures with the ultmate objectve of minimising delays and most
importantly, ensuring the goods are cleared promptly.
May 13-14 SBL
PRACTICAL HUMAN RESOURCE MANAGEMENT SKILLS
This course aims to equip hR / personnel staf with a strong foundaton in
hR/personnel Management and become more efectve in performing hR/
personnel Administraton functons in accordance to established practces
and statutory requirements.
Jan-Dec 2013
16
May 13-14 SBL
OCCUPATIONAL SAFETY AND HEALTH RISK
MANAGEMENT
The workplace invariably contains a large variety of hazards. Implementaton
of control measures arising from risk assessment are complex issues
necessitating the interfacing, among others, company policy, safety
procedures in place, work habits, legislation and projected return on
investment. Risk management considers the operatonal and administratve
aspect of a companys processes and can contribute to a safer workplace. This
programme will enable management to identfy and evaluate risks in order
to support decision-making processes for setng up logical approaches to
deal with workplace hazards.
May 15-16 SBL
ENERGY EFFICIENCY IN ELECTRICAL SYSTEMS
In line with the Energy Management Regulaton 2008 which came into efect
on December 15, 2008, this programme represents a unique efort of FMM
Insttute to produce a pool of qualifed energy manager for the industry
towards the noble vision of utlising energy efciently. This programme
will enable partcipants to acquire the knowledge on the importance of
energy efciency standards and labelling; understand energy performance
standards and testng facilites to be referred and used; be made aware of
the importance of energy conservaton and energy efciency by classifcaton
of energy efcient equipments and be able to use the knowledge and skills
gained to execute energy efficiency practices in their working place in
electrical systems.
May 15-16 SBL
EFFECTIVE STEPS IN SOLVING QUALITY RELATED
PROBLEMS
This course aims to widen partcipants knowledge in solving quality related
problems through determinaton of the problem Area, identfying the Root
Cause(s) of the problem. partcipants will learn the methods to solve these
problems through investgaton, analysis, and verifcaton root causes, using
the right tools and planning and implementng Correcton and Correctve
Actons.
May 15-16 SBL
DESIGNING AND DEVELOPING AN EFFECTIVE STOCK
CONTROL SYSTEM
Many companies especially small and medium enterprises could not aford
to acquire the Total Inventory solutons to manage and keep track of their
inventories. With or without Total Inventory soluton in place, organizaton
could stll manage its inventories and make a business decision accurately
through an efectve stock control system, via inventory spreadsheet. This
programme is designed to meet those stringent requirements and help the
organizaton to efectvely and efciently managing their stock and inventories.
May 15-16 SBL
ESSENTIAL SPOKEN ENGLISH MADE EASY FOR OFFICE
This course will enhance the competency in communicaton within the
business context. partcipants will practse the appropriate use of English,
in situatons commonly encountered in business environments.
May 20-21 SBL
MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN
DAN PEMBENTUKAN KUMPULAN KERJA
A course which cultivates the importance of motivation, leadership,
interpersonal skills and teambuilding amongst employees in order to increase
job satsfacton and achieve higher performance levels.
Calendar
17
Jan-Dec 2013
17
May 20-21 SBL
ESSENTIAL FACTORY MANAGEMENT AND OPERATIONS
SKILLS
In most countries, developing or developed, the Factory is a dynamic, job-
creatng, tax-paying, socio-economic centre. Without it the resources
remain resources and never become outcome or results. In a compettve
economy, the quality and performance of the factory determines the success
of the economy. But factory itself does not have life untl we manage it. This
programme aims to narrow the gap, and clear the myth, between what can
be done and what is being done.
May 20-21 SBL
TOTAL PREVENTIVE MAINTENANCE
This course provides a company-wide planned maintenance system by
covering a series of methods and approaches to ensure that equipment are
always able to functon so that producton is never interrupted. It involves
the cooperaton of the equipment and process support personnel, equipment
operators and the equipment supplier.
May 20-21 SBL
EFFECTIVE RECEPTION SKILLS FOR FRONTLINERS
The traditonal dutes of a receptonist commonly include answering visitor
inquiries about the company, directng visitors to appropriate contacts, sortng
mail, answering incoming calls, and arranging appointments for guests to
meet with company staf. The job descripton of recepton staf has expanded
quite a bit due to the increased use of technology in the workplace. Many
front-desk staf are now encouraged to have experience with computers and
sofware programs. In additon to their usual tasks, many recepton staf also
assist their companies with a variety of other ofce tasks. In many cases a
receptonist is expected to perform multple tasks quickly and efciently, in
additon to answering the phone. A receptonist who possesses strong ofce
and technical skills and is also courteous and tactul is considered an asset to
the business image of a company.
JUNE 2013
Jun 8, 15, 22, 29 SBL
PRACTICAL FIRST AID SKILLS AND CPR
preventon is stll one of the best methods against accidents at the workplace.
however, even the best preventve eforts sometmes fail and it is therefore
prudent to prepare for such eventualites. partcipants would be able to
acquire in-depth knowledge of practcal aspects in First Aid and widen the
scope of duty beyond routne job functons, and acquire life saving and life
sustaining skills.
Jun 10-11 SBL
OFFICE ADMINISTRATION AND MANAGEMENT SKILLS
FOR THE NEW ERA
To provide participants with a better appreciation of their roles and
responsibilites within the organisaton through an improved system of
managing the ofce administraton and daily operatons so as to achieve
higher productvity.
Jun 10-11 SBL
EFFECTIVE MATERIALS HANDLING, PLANNING AND
CONTROL
Businesses today must have a good understanding of the value structure and
strategy of materials management in order to be compettve. holding costs
for raw materials account for the largest component of working capital in most
organisatons. Thus, new and efectve techniques need to be adopted in order
for the inventory to move efciently and for purchasing costs to be reduced.
Jan-Dec 2013
18
Jun 10-11 SBL
QUALITY ASSURANCE FROM THE JAPANESE MASTERS
Take a journey through history to the current day alongside Japanese
quality gurus, their paradigm, philosophies, and techniques in helping the
manufacturing world transgress through various era and development stages
on a compettve broad base. While some are adaptatons of the western
world ideologies, others remain strictly the brainchild emanatng from Japan.
Understand why the Japanese are masters in quality assurance and how any
company can apply and improve based on these techniques where applicable.
Jun 10-11 SBL
EFFECTIVE ROTATING EQUIPMENT OPERATIONS,
MONITORING AND MAINTENANCE TECHNIQUES
The predictably, continuous improvement of reliability by optimising
maintenance for rotatng equipment is one of the most important challenges
maintenance professionals face today. To assist maintenance professionals
improve their equipment maintenance skills, there are numerous innovatve
conditon monitoring techniques and proven reliability based maintenance
techniques. Maintenance & Reliability Excellence for Rotatng equipment
consolidates successful best practices and techniques. This course will
concentrate on the problems and solutons surrounding equipment failures,
diagnostcs and efectve methods to prevent them.
Jun 12-13 SBL
INCREASE SALES BY INCREASING VALUE TO
CUSTOMERS
In the present challenging environment, the contnuous change of customers
preferences and the innovaton of new products and services, no companies
can aford to neglect any customers that come their way. That is why focus
should be given to add value to customers experience in using the companys
products or services. This program is designed for partcipants who want to
increase their sales by understanding, satsfying and fulflling their customers
needs and wants.
Jun 12-13 SBL
SIKAP KERJA POSITIF
Most employees perceive work as a chore. Therefore their hearts and minds
are not set on completng the task at hand efciently and improve on the
quality of the fnished job. A dissatsfed employee will slowly spread his
discontentment to fellow employees and this will have an adverse efect
on the organisaton as a whole. Conducted in Bahasa Malaysia, the main
purpose of this programme is to open up an employees potental in realising
his personal vision and the organisatons objectve through positve thinking
and positve work attude.
Jun 12-13 SBL
DRAFTING ESSENTIAL HR LETTERS, FORMS, POLICIES
AND PROCEDURES MANUAL
Documents and leters are crucial in the human Resource Department.
This programme is meant to assist in increasing your efciency. It helps
to reduce the tme you spend on drafing your human Resource related
correspondence. samples are provided which can be further customized for
your own organizatonal usage.
Jun 12-13 SBL
DESIGN OF EXPERIMENT FOR PROCESS OPTIMISATION
Design of Experiment is an of-line quality improvement technique that
can be used to improve manufacturing products and process signifcantly.
Through its use, it can help us to optmise our products and processes by
placing many controllable factors and see how does it infuence the output
in presence of environment factors.
Jun 17-18 SBL
KEMAHIRAN PENYELIAAN LANJUTAN
provide partcipants with knowledge, skills and practcal approach to handle
the fner skills of supervisory management and to be inspired and motvated
for efectve supervision.
Calendar
19
Jan-Dec 2013
19
Jun 17-18 SBL
ENERGY AUDIT, ELECTRICAL SAFETY AND REPORT
WRITING
This energy audit programme will provide the essental knowledge and
skills needed in identfying the key areas of high energy consumpton and
their minimizaton to efectvely execute the energy efcient measures and
projects. There is scope for saving a minimum of 10-15% on energy bills by
carrying out the energy audit safely in identfying energy efcient measures
and practces in your organizaton.
Jun 17-18 SBL
EXCELLING AS A COMPETENT MANAGER
The organisation that will succeed are those that have Managers and
Executves who have the managerial skills to recognise and react the fastest
to these challenges. This course is designed to provide partcipants with an
understanding of the concepts, processes and functons of management and
to review their roles within the organisaton.
Jun 17-18 SBL
PRACTICAL GUIDE IN PREPARING AND MAINTAINING
FULL SET OF ACCOUNTS
This programme enables partcipants to understand bookkeeping and how
to prepare a full set of fnancial statements, whilst understanding accountng
principles and standards governing them.
Jun 19 SBL
PENGIRAAN DAN PENILAIAN STOK SECARA SISTEMATIK
Conducted in Bahasa Malaysia, this course has been specially designed to help
partcipants to conduct efectve and proper countng of stock items in the
stores/warehouses/producton areas to ensure accuracy of available stocks
and also investgate stock discrepancies efectvely.
Jun 19-20 SBL
TEKNIK KAWALAN KUALITI
Quality and Quality Assurance Control are key values in manufacturing today,
and the QA/QC group plays a key role in ensuring that the customer receives
only quality product. To achieve this, it is imperatve that companies have a
well trained and highly skilled group of QA/QC personnel who are not only
able to detect problems but also prevents problems from occurring. In many
industries, experienced operators are promoted to QA/QC Inspectors and
supervisors without sufcient skills training to help them be efectve. To
be conducted in Bahasa Malaysia, this training programme aims to address
this issue.
Jun 19-20 SBL
HIRARC IMPLEMENTATION WORKSHOP
The Occupatonal safety & health Act 1994 requires the organizaton to
identfy their hazards and control them and JKKp has issued a guideline to
assist organizatons to implement it. In the Law it is known as hIRARC hazard
Identfcaton Risk Assessment & Risk Control. In OhsAs 18001:2007 Clause
4.3.2, the management system requires the organizaton to implement
hIRADC hazard Identfcaton Risk Assessment & Determining Control.
Jun 20 SBL
PENGURUSAN REKOD DAN FAIL YANG EFEKTIF
Conducted in Bahasa Malaysia, this course helps participants with the
creaton, organisaton, maintenance, use, retrieval and dispositon of records
to promote efciency and productvity in the organisaton.
Jan-Dec 2013
20
Jun 20-21 SBL
PRODUCTION PLANNING, SCHEDULING AND CONTROL
FOR OPTIMAL FLOW CONTROL
In todays compettve global and business environment, it is essental to
have a thorough knowledge and understanding of producton planning
and scheduling so as to reduce the overall manufacturing costs and thus
improve productvity. producton planning and scheduling are concerned
with the volume and tming of outputs, the utlisaton of operatons capacity,
forecastng and developing material requirement plans, managing inventory,
and managing for world class competton, just-in-tme manufacturing and
managing for quality.
JULY 2013
Jul 15-16 SBL
STEP BY STEP ISO 9001:2008 QUALITY SYSTEM
DOCUMENTATION
This course enables partcipants to understand the IsO 9001:2008 standard
documentaton requirements for Certfcaton. It is also designed to equip
partcipants with the knowledge and skills needed in order to achieve best
methods and practces in Documentaton of Quality procedures, Manual,
Operatng procedures, Master List of Forms and Records and fling system to
meet the requirements of the latest IsO 9001:2008 standard.
Jul 17 SBL
CONFINED SPACE ENTRY
In Malaysia, we have heard and read about tragedies where employees have
lost their lives in the confned space. It is with that thought in mind that the
Department of Occupatonal safety and health (DOsh) introduced the Code
of practce working in a confned space area in 2001. The code of practce
is a legal requirement under the Occupatonal safety and health Act 1994.
Basically confne space is in every factory premises but failure to recognize
or lack of awareness is the biggest pitall. This course is specially design to
educate the partcipants on the requirement found on the Code of practce
for working in a confned space.
Jul 17-18 SBL
COSTING MADE SIMPLE FOR PLANNING AND
CONTROL
This course is designed to provide partcipants with sound understanding of
costng principles, methods and practces. This would help determine the best
method to apply cost to materials, department overheads and producton
units in order to beter determine efciency and profts of an organizaton.
Calendar
21
Jan-Dec 2013
21
Jul 18 SBL
HOUSEKEEPING MANAGEMENT AT THE WORKPLACE: 6S
To maintain a clean and safe environment for the workplace, it is important
to introduce a highly efectve housekeeping system which in return ensure
quality and productvity in any organisaton.
Jul 22-23 SBL
EFFECTIVE USE AND APPLICATIONS OF INCOTERMS
IN INTERNATIONAL TRADE AND SHIPPING
DOCUMENTATIONS
This programme is designed to help partcipants understand the import and
export procedures and documentaton from a practcal point, to learn the
various steps of import and export procedures and documentaton fow and
determine the trade terms, which ofer greatest cost savings. In additon,
partcipants will also learn how to avoid shipping errors and accurately
describing the materials to be shipped and identfy proper claims procedures
and obtaining thorough understanding on claims documents. partcipants
will also be updated on the relevant Government Controlling Regulatory
Trade Requirements.
Jul 23-24 SBL
ACHIEVING EXCELLENCE IN LEAN MANUFACTURING
Lean manufacturing system enhances the streamlining of resources and aligns
them towards the corporate mission. This course on lean manufacturing will
enable partcipants to focus and gain control on equipment, material and
inventory placement and positon. partcipants will also learn to apply control
techniques to eliminate erosion of improvement.
AUGUST 2013
Aug 19-20 SBL
EFFECTIVE PROCUREMENT, COST REDUCTION AND
NEGOTIATION SKILLS
purchasing plays an important role in the proftability and success of every
business. The way the purchasing functon is managed and run will greatly
infuence the companys botom line. This programme aims to provide
purchasing personnel with the knowledge to be efcient, efectve and
ultmately to purchase materials and services at the best prices without
sacrifcing quality and service. It highlights on how purchasing personnel
can help to increase productvity and achieve savings through efectve
purchasing.
Aug 19-20 SBL
MASTERING ISO 9001:2008 INTERNAL QUALITY
AUDITING
This course provides partcipants with the knowledge and skills in Internal
Quality Auditng. The setng up of an Internal Quality Audit Team, principles
and procedures for carrying out quality auditng will also be provided.
Aug 19-20 SBL
12 STEPS SCHEDULE PLANNED MAINTENANCE
schedule preventve maintenance has been in practce for the last 50 years.
preventve maintenance has long been considered as an actvity for cleaning,
calibraton and checking. In an era of equipment dependence, it is critcal
that equipment is operated to its maximum efciency. Equipment health
management thus becomes critcal to our proft sector. This course enables
partcipants to develop a proper schedule planned maintenance procedure.
Jan-Dec 2013
22
Aug 21 SBL
ESTABLISHING KPIS TOWARDS EFFECTIVE
PERFORMANCE MANAGEMENT
Monitoring and measuring performance is fundamental to the success of every
organizaton. Key performance Indicators (KpIs) help an organizaton defne
and measure progress towards organizatonal goals. Once an organizaton
has analyzed its mission, identfed all its stakeholders, and defned its goals,
it needs a way to measure progress towards those goals. Key performance
Indicators (KpIs) are those measurements. KpIs are not just an excuse to
collect data but should be part of a culture that learns from data, and uses it
to help drive contnuous improvement.
Aug 21-22 SBL
EXECUTION AND CONTROL OF PRODUCTION AND
OPERATIONS MANAGEMENT
participants will be provided with a comprehensive understanding of
principles and functons of Operatons planning and Control, Quality, Inventory
Control, Maintenance Management and productvity Improvement. It will
also help them identfy problems in the producton system and solve them
using appropriate operatonal techniques.
Aug 21-22 SBL
GET THE BEST OUT OF PEOPLE BY STRENGTHENING
MANAGEMENT SKILLS
This course helps partcipants to widen their knowledge of management skills,
thus increasing confdence in their ability to manage both the organisatonal
job functons and human resources. It focuses on motvaton, leadership,
interpersonal skills and teambuilding in order to increase job satsfacton and
achieve higher performance level.
Aug 22 SBL
INTERNAL 6S AUDITING
Most successful companies have one thing in common i.e., they practce good
housekeeping or 6s. 6s is basically the steps for good housekeeping. A clean
and tdy environment can boost up the morale of the workers thus resultng
in greater efciency, efectveness and commitment towards their work. It is
everyones responsibility, from the top management to the operators to be
involved and commited for 6s to be implemented successfully. This course is
primarily designed to ensure partcipants acquire the knowledge and ability
to conduct a 6s workplace audit.
Aug 22-23 SBL
PRACTISING GOOD LABORATORY PRACTICES
EFFECTIVELY
The objectves of this two-day course are two-fold: Firstly, to raise the
awareness of the laboratory staf concerning the importance of understanding
the basic requirements for running a laboratory or working in a laboratory.
secondly, to provide a guide for the general management of a good
laboratory, based on certain general acceptance guidelines. This informatve
short course will cover the topics such as good laboratory design, basic
laboratory techniques, laboratory data handling, safety in the laboratory,
Good Laboratory practce (GLp), laboratory waste management and quality
system for laboratory.
Aug 26-27 SBL
DEVELOPING AND IMPLEMENTING A PRACTICAL
SAFETY AND HEALTH MANUAL
It is outlined in Osh Act, 1994 that the duty to ensure safety and health at the
work place lies mainly on employers and employees. One of the important
legal obligaton of employers under secton 16 of the Osh Act, 1994 is that
they are required to outline the organisaton and arrangements in achieving
the objectves of the writen safety and health policy at the workplace.
Calendar
23
Jan-Dec 2013
23
Aug 26-27 SBL
EFFECTIVE MANAGEMENT OF ACCOUNTING FUNCTION
This course highlights the need for an Accountng department to be focused
and proactve in implementng efciency in managing its functons. It also
discusses on how to improve on beter workfow and processes besides the
main accountng functons.
Aug 26-27 SBL
EFFECTIVE LETTERS AND E-MAIL FOR BUSINESS
ADVANTAGE
E-mail has become an essental tool in business, a fundamental part of the
way in which we work. In this course, you will be exposed to the informaton
online culture. you will learn how to enhance your online communicatn skills
and create a good electronic support with your customers and colleagues.
SEPTEMBER 2013
Sep 9-10 SBL
ROOT CAUSE FAILURE ANALYSIS FOR MAINTENANCE
This session provides a detailed approach to solve maintenance and technical
problems in a root-cause manner. Various tools will be taught to partcipants
on how to apply these tools to solve any maintenance related problems.
Sep 9-10 SBL
TEKNIKTEKNIK MENINGKATKAN PRODUKTIVITI
partcipants will be given a comprehensive overview of various aspects
of productivity Improvement at the workplace. Conducted in Bahasa
Malaysia, this course will provide a practcal guide on the various productvity
Improvement techniques available which will help improve cost efectveness.
Sep 9-10 SBL
MISCONDUCT, DISCIPLINARY AND GRIEVANCE
HANDLING AND DOMESTIC INQUIRY
provide an insight on how grievances arise and how they should be handled,
the disciplinary procedures in cases of misconduct and also the proper
procedures required in conductng a domestc inquiry.
Sep 9-10 SBL
ACCIDENT INVESTIGATION AND WORKPLACE
INSPECTION
The job of investgatng accidents is to establish the underlying causes of
accidents and thus preventng future tragedies from taking place. The best
way to give meanings and make something positve from the tragedy is to
investgate all accidents and accidents so that the causes can be identfed and
recommendatons are made to prevent future occurrences. This programme
will provide a practcal step by step approach to accident investgaton and
reportng.
Jan-Dec 2013
24
Sep 11-12 SBL
PROMOTE YOUR PRODUCTS IN THE MOST EFFECTIVE
MANNER
you have a great product that you have just developed. however, if you do
not promote it then no one will know of its existence. If no one knows of its
existence, then there will be no sale. As such, you need to create a strategy
in promotng, marketng and launching your great product so more people
will know about it and ultmately purchase the product. This programme is
designed to help you to market your products in the most efectve manner
based on the budget that you can allocate.
Sep 11-12 SBL
MASTERING SAFE FORKLIFT DRIVING
(CONDUCTED IN BAHASA MALAYSI A)
Emphasises on both Theory and practcal aspects of safe Forklif Driving.
The course aims to sharpen the skills of Forklif Drivers and enable them to
become beter and safer drivers. A practcal Examinaton will be conducted
at the end of the course to gauge their driving skills.
Sep 11-12 SBL
ART AND SKILLS OF DELIVERING EFFECTIVE
PRESENTATIONS
Become an impressive communicator by polishing your own presentaton
skills within a few hours of guidance. Discover the secrets of sounding good,
regardless of the situaton, and of being helpful, even when the informaton
requested is not at hand. Learn how to rise above anxious moments and how
to analyse precisely what your listener is asking you.
Sep 11-12 SBL
EFFECTIVE WAREHOUSE MANAGEMENT AND STORAGE
MANAGEMENT
Warehousing is an integral part of every logistcs system that plays a vital role
in providing a desired level of customer service at the lowest possible total
cost. Numerous factors should be taken into account in managing a warehouse
such as the warehouse design, storage method, packaging, material handling,
manpower handling, administraton and procedure, security and safety
factors and current issues in warehousing.
Sep 17-18 PERLA & SBL
PROCESS CONTROL: MEASUREMENT AND CALIBRATION
A course designed to equip partcipants with the knowledge and skills to
select appropriate inspecton, measurement and test equipment in order to
demonstrate the conformance of the product to the specifed requirements.
Sep 18-19 SBL
BUILDING DYNAMIC HUMAN RESOURCE ASSISTANTS/
CLERKS
strategic business planning seeks to identfy various factors critcal to the
success of the organizaton. It also focuses on how the organizaton can
become beter positoned and equipped to compete in its industry. To
accomplish this, the human Resource Department has a specifc and vital
role to play. Employees are the most important asset of an organizaton and
will lead an organizaton to gain compettve advantage. The human Resource
functon serves as a change agent for the organizaton. The human Resource
Assistants deal with all employees in their daily routne and thus contribute
to the human Resource Department as a whole.
Calendar
25
Jan-Dec 2013
25
Sep 18-19 SBL
THE A-Z OF MALAYSIAN CUSTOMS POLICIES AND
PROCEDURES
This two-day course has been specially designed to cover all the essental
areas of Customs procedures to help partcipants deal efectvely with the
Royal Malaysian Customs Department.
Sep 18-19 SBL
SUPERVISORY SKILLS IN BECOMING AN EXCEPTIONAL
SUPERVISOR
Equips partcipants with the skills and techniques to be an exceptonal
supervisor. It is structured to stmulate more efectve supervisory practces
in an organisaton towards a positve working environment.
Sep 23-24 SBL
MASTER THE LATEST SYSTEMS AND TECHNIQUES FOR
IMPROVING QUALITY
Modern Methods For Quality Control And Improvement brings you up to
date with the latest statstcal tools, quality management systems, and
developments in the feld of quality control. Ofering a unique balance of
management and statstcs, the course provides a single source of informaton
regarding both the structure and management of quality systems and the use
of statstcs to control and improve quality. Throughout the course, you will
be introduced to techniques and procedures to help you develop a beter
understanding of each techniques place in the feld and its proper use.
Sep 23-24 SBL
CHEMICAL AND SCHEDULE WASTE HANDLING AND
MANAGEMENT
This course will provide the partcipants the informaton required to comply
with the Malaysian legal requirements on chemical handling and chemical
waste (scheduled waste) management which is OshA (CpL) Regulaton 1997
and EQA (uscheduled Waste) Regulaton 2005. partcipants will gain the basic
knowledge of safety and health at workplace and hazardous material handling.
partcipants will be able to identfy chemical groups, understand proper use
of chemical labelling, ascertain suitable ppE, proper handling of chemicals
and able to react to contngencies accidents. Besides that, partcipants will
be exposed to the scheduled waste handling, storage, packaging, labelling,
treatment and disposal.
Sep 23-24 SBL
MANAGEMENT EXECUTION: DISCIPLINE OF GETTING
THINGS DONE
This course aims to widen partcipants knowledge of management skills in the
areas of leadership, delegaton, creatng the Framework for cultural change
and the three cores processes of executon (people process, strategy process
and operaton process).
Jan-Dec 2013
26
OCTOBER 2013

Oct 7-8 SBL
SAVE MONEY, SPEED UP PRODUCTION AND ELIMINATE
WASTE BY PRIORITIZING QUALITY
so youve been asked to lead a quality control initatve? Or maybe youve
been assigned to a quality team. perhaps youre a CEO or Managing Director
whose main concern is to make your company faster, more efcient, and less
expensive. Whatever your role is, quality control is a critcal concept in every
industry and profession. Quality Control is the straightorward, easy guide to
improving your companys quality. It covers all of todays available optons
and provides techniques for introducing quality methods to your company,
collectng data, designing quality processes, and more.
Oct 9-10 SBL
EFFECTIVE PURCHASING MANAGEMENT FOR BUSINESS
SUCCESS
In order for companies to pay atenton to the changing role of the purchasing
functon in the twenty-frst century, the fundamental areas of practcal
management techniques and skills in purchasing have to be examined. This
programme will assist the purchasing personnel to improve their operatons
in meetng corporate objectves and goals.
Oct 9-10 SBL
PRACTICAL GUIDE TO ELECTRICAL WIRING,
INSPECTION, TROUBLESHOOTING AND REPAIRING
A good wiring system must fulfl the statutory requirements such as safety
regulaton, IEE wiring regulaton, protecton against electrical shock, direct and
indirect contact, thermal efects, under voltage and residual current device
and protectve measures. This programme is designed for all those involved
in maintaining and troubleshootng electrical wiring systems.
Oct 9-10 SBL
MANAGING EMPLOYEES VIA 5Es FOR HIGH
ACHIEVEMENTS
This course helps the management group to widen their knowledge of
management skills in the area of managing people via 5Es. The 5Es represent
fve stages of a sequence: Engage, Explore, Explain, Extend and Evaluate.
The purpose for the ENGAGE stage is to peak the employees interest and
get them personally involved while pre-assessing prior understanding. The
EXpLORATION stage is to get employees involved in their work; providing
them with a chance to build their own understanding. The EXpLANATION
stage provides employees with an opportunity to communicate what they
have learned/mastered so far. The EXTEND stage allows employees to use
their knowledge and contnue to explore its implicatons in their daily work.
While the EVALUATION stage is for both the superior/management and his/
her down-line to determine how much learning and understanding has taken
place.
Oct 9-10 SBL
EFFECTIVE & STRATEGIC PRODUCTION MANAGEMENT
Efectve producton & Operatons Management now stands at the core of
every successful organizaton as manufacturers strive to increase productvity
without incurring unnecessary costs. As the need to deal efectvely with the
problems of producton scheduling becomes more critcal, staf needs to have
a comprehensive understanding of the principles and functon of operaton
management before even thinking about the control.
Oct 16-17 SBL
TECHNIQUES OF WRITING ISO QUALITY OBJECTIVES,
NCRs/CARs, MEASUREMENT AND DATA ANALYSIS
The partcipant is worked with a series of assignments geared towards
real-life situatons with respect to non-conformites and non-conforming
situatons. The proper and correct technique of writng these quality-related
documentaton are nurtured into the prartcipants repertoire of abilites in
practcal operatonal reportng. special focus will be made onto decision-
making from factual aspects.
Calendar
27
Jan-Dec 2013
27
Oct 17 SBL
PERFORMANCE APPRAISAL MADE EASY: A COMPLETE
GUIDE
performance management and partcularly appraisal is one of the major
actvites of supervisors and Managers. Appraisal tme becomes a period of
anxiety and pain of all partes involved. This one-day course will use a practcal
hands-on approach to lower the level of pain and make it a more useful tool for
management which highlights the dos and donts of performance appraisal.
Oct 17 SBL
MENGURUS KONFLIK SECARA POSITIF KEARAH
MEWUJUDKAN KEHARMONIAN
Conflict is the result of people having differing needs, opinions, and
expectatons. The reality of confict is that in any human relatonship it is
inevitable. More importantly, if handled well, confict provides a powerful
avenue for signifcant growth. hence developing good confict resoluton
techniques is very important. Conducted uin Bahasa Malaysia, this course
provides techniques for individuals in an organisaton to resolve workplace
confict and build a common understanding and framework for working
through challenging confict situatons. These skills will enable the partcipants
to develop confict resoluton strategies for quickly and efectvely recognising,
resolving and preventng confict.
Oct 21-22 SBL
UNLOCKING THE KEYS TO PLANT SAFETY AUDIT
safety conscious employees play a vital role in a companys overall safety and
health administraton. This is a basic training programme aimed to give a basic
understanding of Occupatonal safety and health to the partcipants. It will
enlighten partcipants and help them acquire knowledge on how to perform
safety and health internal audits.
Oct 21-22 SBL
7S MODEL FOR MAINTENANCE LEADERS
Most maintenance leaders grow up through hierarchy and seniority. As such,
they carry with them the skill they have accumulated over the years. since
the emphasis is mostly on reducing breakdowns and day-to-day frefghtng,
their leadership styles are ncot really as developed as in the manufacturing
departments. As result, most evolve in reactve leadership styles and learn
their lessons through the school of hard knocks. This course is developed to
efectvely enhance and change the maintenance leadership techniques in
a systematc manner, in which, the partcipants will understand their true
value and role in the industry.
Oct 21-22 SBL
OPERASI STOR DAN GUDANG
There is no doubt that efcient store and warehouse operaton provide
the core for succesful business operaton. The lack of inventory and stores
management would also afect the smoothness of your business conduct.
hence, this programme will provide partcipants with an understanding of
the principles and operaton procedures of managing a store and warehouse.
To be conducted in Bahasa Malaysia, this programme eill beneft all store and
warehouse staf who should be properly trained to enable them to perform
their dutes with efeciency and responsibility.
Oct 23-24 SBL
PENINGKATAN PRESTASI KERJA DAN MOTIVASI UNTUK
PEKERJA
Conducted in Bahasa Malaysia. This course is designed to help partcipants
understand individual diferences, review their attude, obtain positve
working culture outlook and acquire skills that will improve their overall
performance.
Jan-Dec 2013
28
Oct 23-24 SBL
TIPS & TECHNIQUES FOR HANDLING CUSTOMER
COMPLAINTS PROFESSIONALLY
We live and work in a business-sensitve economy. More importantly as
manufactured products/services become more alike, it is increasing the
quality and service provided to customers that forms the critcal diference
between success and failure especially handling customer complaints.
handling customer complaints tactully is an art and one must be able to
antcipate customers reactons, communicate clearly and achieve win-win
outcomes.
Oct 23-24 SBL
EFFECTIVE AND SUSTAINABLE CONTINUAL
IMPROVEMENT IN CONFORMANCE TO
MANUFACTURING MANAGEMENT SYSTEMS
This course focuses on enabling partcipants to acquire knowledge on how
to interpret and understand the defniton of improvement on a contnual
basis and to relate contnual improvement (CI) to various aspects of work.
partcipants will be able to cultvate the capability in applying Failure Mode
and Efect Analysis (FMEA) and sof skills in order to sustain and nurture CI
concepts on a long-term survival platorm.
NOVEMBER 2013

Nov 11 SBL
CREATING AND MAINTAINING AN EFFECTIVE FILING
AND RECORDS SYSTEM
Ofen we hear a business is only as good as its records. All correspondence
with clients, fnancial informaton, market and clients facts are all kept in
fles. The term records management refers to the administratve functon in
any organisaton concerned with the creaton, organisaton, maintenance,
use, retrieval and disposal of records. An organisaton can save on tme and
money if it practses efcient record management as vital informaton can be
retrieved and processed. This programme helps partcipants with the creaton,
organisaton, maintenance, use, retrieval and disposal of conventonal records
to promote efciency and productvity in the organisaton.
Nov 11-12 SBL
INCREASE SALES WITHOUT THE HARD SELL
There are a lot of ways to increase sales for a company and the easiest way is
to focus on personal selling. however, there are other ways to increase sales
and one of the methods is to focus on the wider concept of selling which is
marketng. If the company can focus on marketng, it will not only increase
sales but in the long run will also enhance the companys compettveness
in the marketplace.
Nov 11-12 SBL
TEKNIK-TEKNIK PENYELENGGARAAN EFEKTIF UNTUK
JURUTEKNIK
Technicians are expected to perform efcient troubleshootng, do proper
preventve maintenance, control the usage of spare parts, and possess good
maintenance etquete. Conducted in Bahasa Malaysia, this programme is
designed to provide best known methods that every maintenance personnel
should be equipped with.
Calendar
29
Jan-Dec 2013
29
Nov 11-12 SBL
DELEGASI, PENGURUSAN MASA, KONFLIK DAN
MENANGANI PEKERJA BERMASALAH
This course cultivates the importance of delegating work and time
management which in return helps to increase job satsfacton and achieve
higher performance level. It also helps partcipants to overcome conficts and
handle difcult employees which in return provides for a harmonious work
environment and enhance efectveness of working with people.
Nov 12 SBL
EFFECTIVE STOCKTAKING, VALUATION AND RECTIFYING
SHORTFALLS AND PROBLEMS
This course has been specially designed to help partcipants to conduct
efectve and proper countng of stock items in the stores/warehouses to
ensure accuracy of available stocks and also to investgate stock discrepancies
efectvely.
Nov 13-14 SBL
ACCIDENT AND INCIDENT INVESTIGATION,
RECORDING AND REPORTING (NADOPOD
REGULATIONS)
Accidents and hazards to health represent costly factors in the work
environment and must be guarded against constantly. however, during
everyday actvites, we do not give any thought to the possibility of accidents
in the work statons. More than two million workers die each year through
work-related accidents and diseases. This fgure does not account for injuries
which are chronic and acute in nature. signifcant number of occupatonal
deaths and accidents could have been prevented if organisatons use the best
accident preventon strategies and practces. Accident investgaton skill and
ability is one of the best tools that management or a safety practtoner can
have at his command. It does not only investgate an accident but it prevents
reoccurence of such accident.
Nov 13-14 SBL
MANAGING MULTI-TASKING:
ESCAPING THE TIME TRAP
Mult tasking is the ability to execute more than one task at the same tme. It
is a skill that is extremely essental in the current business environment where
speed in productvity is of essence. however, mult tasking can be both good
and bad: Good when it is manage well and bad when its out of control. As
there is no escaping from mult tasking, this program seeks to help you to
manage your work by helping you to understand, organize and implement
techniques that include tme management and work systems.
Nov 13-14 SBL
BEST LUBRICATION PRACTICES FOR MACHINERY AND
EQUIPMENT
This course provides foundational training in industrial & machinery
lubricaton. It lays the groundwork for establishing the correct lubricaton. If
you arent using the correct lubricant at the right tme in the right quantty
and in the right place, you could be doing your equipment more harm than
good. Modern lubricaton programs have changed considerably from old
school methods that have been passed down through generatons. This
course contains the very best practces for applying and managing lubricaton
that you can begin using right away.
Nov 13-14 SBL
7 QC TOOLS AND QUALITY CONTROL CIRCLE (QCC)
One of the greatest challenge to todays industries and companies is how to
change the way that employee work and raise their productvity and product
quality. To achieve this, the employees must be well equipped with the right
tools and method towards process of contnuous improvement. The tools
mentoned here are the 7 QC Tools and it a MUsT for all those involved in
Quality Control Circles (QCC). The formaton of QCC will then greatly enhance
the effectiveness and efficiency of employees which will lead towards
proftability for the organizaton.
Jan-Dec 2013
30
Nov 18-19 SBL
ESSENTIAL WRITTEN ENGLISH MADE EASY FOR OFFICE
This course will enhance the competency in communicaton within the
business context. partcipants will practse the appropriate use of writen
English in situatons commonly encountered in business environment.
Nov 18-19 SBL
PRACTICAL LETTERS OF CREDIT (LCs) APPLICATION
FOR TRADE ENHANCEMENT
Knowledge on banking facilites and the required quantum, risk and fraud
occurrence in domestc as well as internatonal trade, and the measures taken
to prevent such occurrences, form an integral part of a successful business
entty. This course will cover all the important aspects of Leters of Credit
(LCs) its functon and types, documentaton and endorsement to ensure
smooth trade transactons and to avoid unnessary delay.
Nov 18-19 SBL
PREVENTATIVE MEASURES IN REJECT REDUCTION
THROUGH STATISTICAL APPROACH
statstcs form the basic backbone of quantfable data and quality assurance
in the practcal areas of predicton, preventon, correcton and containment,
as well as enhancement and contnuous improvement. The partcipant is
taken on a trip in statstcs from the very basic computatons to process-
driven indices in operatonal control and quality assurance. This is a very
hands-on, non-sofware-based, learning platorm for beginners in statstcs to
fully understand the why and how, and other areas, of data-based operaton
management.
Nov 18-19 SBL
ADVANCED SUPERVISORY SKILLS AND SOLUTIONS
This course provides partcipants with knowledge, skills and practcal approach
to handle the fner skills of supervisory management which include producton
operatons and quality management issues besides people management skills
and to be inspired and motvated for efectve supervision.
Nov 20-21 SBL
MEASURING PRODUCTION OPERATIONS
PERFORMANCE FOR CONTINUOUS IMPROVEMENT
producton performance assessment is a process by which existng data on
key measurables are assembled in a manner which allows it to be quickly
reviewed and acted upon by a Management Team. It is a system that guides
and tracks the overall performance of the company and provides a systematc
method of problem recogniton.
Nov 20-21 SBL
ISO 9001:2008 QUALITY MANAGEMENT ESSENTIALS
It became apparent that every functon of the business contributes to business
outcomes (outputs and impacts) and that every functon infuenced in some
way the ability of the organizaton to create and retain satsfed customers.
It was soon realized that business survival depended on its relatonships with
employees, suppliers, shareholders, and society in general that these partes
all have an interest in the business and that their needs and expectatons
are important in the quest to create and retain satsfed customers for its
products and services. The aim for this training is to involve partcipants on
several paths in order to explain the concepts, principles and thinking behind
the tenets of quality management and the practcal methodologies that have
emerged to implement them based on the IsO 9001:2008 standards.
Calendar
31
Jan-Dec 2013
31
Nov 20-21 SBL
ADVANCED FINANCIAL ACCOUNTING PRACTICES AND
PROCEDURES
This course will lead you through the various important and critcal areas
of accountng so that partcipants will acquire a beter understanding of
the practces and procedures in areas such as Accountng standards, proft,
Revenue, Income statement, Fixed Assets, stock, diferent types of Accounts
and Financial statement.
Nov 20-21 SBL
EXCELLENCE IN MANAGING SUPPLIERS FOR
COMPETITIVE ADVANTAGE
In whatever business we are in, suppliers play a key role in the success of the
business growth such as in electronics and automobile industries, service
industries, etc. By having strong relatonship with suppliers, it will strengthen
your companys compettve advantage in the marketplace. Ignoring supplier
management principlies will result in a dysfunctonal relatonship that will
negatvely impact your business.
DECEMBER 2013

Dec 9-10 SBL
COST REDUCTION TECHNIQUES FOR MANUFACTURING
OPERATIONS
If we review our current manufacturing practces and systems, it is very easy
to fnd losses. These losses may be a result of human, materials, facility
machines as well as management methods, procedures and actvites which
go unnotce. In order to achieve cost efectve operatons, appropriate cost
reducing techniques should be employed to eliminate all or some of the
losses. This will eventually lead to an improved business positon in this
compettve world.
Dec 9-10 SBL
PEMBENTUKAN KERANI YANG CEMERLANG
The clerical staf plays a crucial role to assist a manager in the daily routne
work fow. Their role and responsibilites helps to keep the department well
organized, efcient and efectve. They also need to work closely with all
other departments internally, and deal with external organizaton / corporate
enttes. This course is designed to help partcipants understand their roles /
responsibilites and be a more efectve clerical and administratve staf.
Dec 9-10 SBL
QUALITY MANAGEMENT SYSTEM (QMS) MODEL
GENERATION
There are countless specific quality management system models are
emerging. Entrely new specifc standard on quality management system
are established and published from IsO 9001:2008. however, upstarts are
challenging the fundamentals, some of whom are struggling feverishly to
reinvent the existng quality management system. This training will provide
a deep insight into the nature of quality management system models which it
describes traditonal and bleeding-age models and their dynamics, innovaton
techniques, how to positon your quality management system model within
an intensely compettve landscape, and how to lead the redesign of your
own organizatons business system.
Jan-Dec 2013
32
Dec 11-12 SBL
CREATING SYSTEMATIC WORKPLACE MANAGEMENT TO
SUSTAIN VISUAL CONTROL
Many results are produced through special actvity, special approach, or
special methodology. But many people forget the contributon of this passive
factor environment at workplace. Regardless of types of operatons we do,
we always require a workplace to operate the work or task. In order to make
the workplace to be another helper to assist us in the operaton, it must
be able to tell us something in its own way. We must make the workplace
signals us the current situaton that is to make the workplace systematc
and Visual. This course explains how to turn the workplace so that it
becomes conducive for many improvement actvites. The course explains this
transformaton steps clearly to reach acceptable level of Visual Management.
Dec 11-12 SBL
PRACTICAL TOOLS AND TECHNIQUES FOR
CONTINUOUS QUALITY IMPROVEMENT
presentng an unusual and unique system for Contnuous Quality Improvement
(CQI), this course is geared for managers/ executves/ofcers who want
or need to support quality improvement in their organizatons. It is the
contributons made by CEOs and upper management that moves the quality
process forward, and because of this structure, this course will be able to
guide you to Implementng Quality focuses on the concepts, thinking and
systems necessary for management to operatonalize the CQI philosophy.
Dec 11-12 SBL
ESSENTIAL SKILLS FOR ACCOUNTING PERSONNEL
Acquiring the basic accountng concepts is essental for efectve management
and cost accountng. This course will help partcipants to acquire a clear
understanding on the diferent types of accountng books and documents,
the practcal principles of management and cost accountng and how to apply
the proper accountng techniques to record business transacton.
Dec 11-12 SBL
SAFETY MANAGEMENT FOR EXECUTIVES AND
SUPERVISORS
safety integral part of the responsibilites of every executve and supervisor in
an organisaton. The major responsibilites are inherent in the responsibilites
and authorites of middle management staf who design and implement the
operatonal system within which employees must perform. The successful
implementaton of safety/loss control actvites of management at all levels
in an organisation and requires the safety management team to work
knowledgeably and efectvely with all others towards improvement of the
total management system.
Jan-Dec 2013
33
EXECUTIVE DIPLOMA i n
I NDUSTRI AL REL ATI ONS LOGI STI CS MANAGEMENT
INDUSTRIAL RELATIONS LOGISTICS MANAGEMENT
1. Industrial Practces in
Malaysia
2. Organisatonal
Behaviour
3. Occupatonal Safety and
Health Management
4. Training Development
5. Human Resource
Management
6. Malaysian Employment
Law
7. Collectve Bargaining
and Negotatons
8. Compensaton and
Benefts
9. Project Paper
1. Supply Chain Management
2. Warehousing
3. Distributon Management
4. Freight and Transportaton
5. Logistcs Management
Strategy
6. Procurement and Inventory
Management
7. Customs and Trade in
Malaysia
8. Operatons Management
9. Project Paper
FMM
Insttute perak is proud to organise EXECUTIVE DIPLOMA courses in INDUSTRIAL RELATIONS and LOGISTICS
MANAGEMENT, which are scheduled for 2013. Our Executve Diploma courses are specially tailored to meet and
foster success of individuals and organisatons in todays rapidly changing and globally compettve environment.
They are targeted at working adults with a Diploma/Degree in any Discipline or any professional qualifcaton with a minimum
of 1 year of working experience or Certfcate/spM/sTpM holders with 3 years of working experience. To facilitate the working
adults, classes will be conducted on sundays from 9:00 a.m. - 5:00 p.m. Each course covers 9 intensive modules which combine
the latest business concepts and best practces of the representatve areas of functons. Taught by experienced corporate and
industry practtoners who will bring with them wealth of academic theories and real world expertse, these courses provide
partcipants with an excellent combinaton of academic and pragmatc knowledge via lectures, case analysis, group discussions
and presentatons.
FOR FURTHER INQUIRIES on the respective course,
please contact : MR MAHINDER / MS NICOLE /
PUAN EDA / MS HARVINDAR
Tel : 05 - 5488660 / 5488550 / 5488770
Fax: 05 - 5488221 / 5488331
Email: fmmperak@fmm.org.my
Regi strati on i s
OPEN NOW
DuRaTION 12 months
CLaSSES Scheduled Sundays
TIME 9.00 a.m. 5.00 p.m.
MODuLES 8 + Project Paper
aSSESSMENT Examinaton, assignment and Project
ENTRy
REquIREMENTS
DIPLOMa/DEgREE + 1 yr work exp.
CERTIFICaTE/SPM/STPM + 3 yrs work exp.
FEES FMM Members RM7,000
Non-Members RM7,500
Self-Sponsored RM7,000 (Instalment Basis)
Certificate & Executive Certificate Courses
Jan-Dec 2013
34
CERTIFICATE IN ELECTRICAL
CHARGEMAN A4 / B0
Fees :
A4/A4 - 1/A4 - 2 | FMM MEMBER RM3,500
NON-MEMBER RM4,000
B0/B0 - 1/B0 - 2 | FMM MEMBER RM3,500
NON-MEMBER RM4,000
a specially desi gned Certificate Course
to upgrade the skills of electricians and
technicians handling electrical work and to
enable them to prepare for the Chargeman a4/
B0 examinatons conducted by Jabatan Bekalan
Elektrik & gas.
CERTIFICATE IN SHIPPING
FEES | FMM MEMBER RM2,500 | NON-MEMBER RM3,000
The Malaysian National Shippers Council
(MNSC) and the FMM Institute developed
this Certfcate Course in Shipping in order to
promote efficient handling and movement
international trade via shipping. The main
objectve of ofering this course is to enhance
the professionalism of the industry as well
as maintain a standard for operation with
the industry. Consisting of nine modules,
this course has been developed by a panel
of experienced practtoners in various areas
of shipping and logistics who have taken
almost two years to research the materials.
Participants of this course will acquire
comprehensive knowledge of this shipping
function, from documentation to laws and
practces and banking and insurance.
CERTIFICATE IN PURCHASING AND
INVENTORY MANAGEMENT
a specialised course with focus on Purchasing
and Inventory and covers in detail Purchasing
procedures and Inventory management. It
will suit best for employees who already have
some experience in Purchasing and Inventory.
Futhermore, its specially developed to
provide theoretcal knowledge and practcal
techni ques i n handl i ng Purchasi ng and
Inventory Management. It also provides a
systematc approach in mastering purchasing
actvites and is structured in accordance with
the current Malaysian Environment and laws
to provide partcipants with basic to advanced
knowledge in Purchasing and Inventory
Management.
FMM EXECUTIVE CERTIFICATE IN HUMAN
RESOURCE MANAGEMENT
Specially developed with the aim to prepare
HR personnel to manage the complexities
as well as to face the changing needs of
the various industries in regards to Human
Resource Management. This programme will
not only provide one with sound theoretcal
knowledge of the subject maters but practcal
applications in the business environment.
It keeps one in pace with the ever changing
business surrounding whilst achieving desired
goals successfully.
FMM (CIMA) CERTIFICATE
IN BUSINESS ACCOUNTING
FEES | FMM MEMBER RM3,000 / NON-MEMBER RM3,500
This FMM (CIMa) Certificate in Business
accounting programme is developed to
enable Finance level personnels to gain a
professional certfcaton in the feld of Finance.
This programme is based on the frst level of
the Management accountant professional
qualification syllabus offered by Chartered
Insttute of Management accountants (CIMa)
which is recognized worldwide. The CIMa
professional qualifcaton is broken down to
4 levels with Certfcaton at each level i.e.
Certfcate in Business accountng, Diploma in
Management accountng, advance Diploma
in Management accountng and Management
accountant professional qualifcaton.
FMM CERTIFICATE IN SUPERVISORY
MANAGEMENT
This certfcate programme is developed arising
from requests by the manufacturing industries
and afer taking into consideraton the lack of
an industry specifc programme that caters the
needs of the manufacturing industry for capable
and skilled supervisor or supervisory staf. This
certfcate programme is a very comprehensive
course for those carrying out Supervision
work, handling key manufacturing processes
and for their professional development in the
manufacturing sector.
Certificate & Executive Certificate Courses
Jan-Dec 2013
35
FMM (ASQ) CERTIFICATE IN QUALITY
ENGINEERING
Specially designed Certfcate Course to cover
the fundamentals of quality Engineering and
the best practces and latest applicatons in
quality Management. It is also intended for
those wishing to obtain Certification from
the american Society for quality (aSq) as a
Certfed quality Engineer (CqE) or Certfed
quality Manager (CqM).
FMM CERTIFICATE IN CUSTOMS
This certfcate programme is developed afer
taking into consideraton the lack of an industry
specifc programme that caters the needs of the
manufacturing industry and has been specially
developed to provide knowledge on Malaysian
Customs and Excise legislatons, procedures
and documentaton. This programme focuses
on Custom legislations, the different types
of Customs procedures, how to comply with
them, documentaton and practces.
CERTIFICATE IN SAFETY AND HEALTH
OFFICER
The OSH act 1994 makes provisions for a
competent person to be employed to act as a
Safety and Health Ofcer at the place of work.
This course has been developed to prepare
partcipants to sit for the SHO Examinaton
conducted by NIOSH. It equips partcipants with
legal knowledge pertaining to Occupatonal
Safety and Health and be acquainted with
necessary know-how and techniques for
performing various Occupatonal Safety and
Health actvites.
FMM EXECUTIVE CERTIFICATE IN SUPPLY
CHAIN MANAGEMENT
all levels of personnel in the supply chain to
understand and comprehend the enterprise
relatonships of diferent functons within an
organisaton or with trading partners in order
to get the informaton necessary to run the
business, to get products delivered through the
business, and to generate the profts for the
business. This programme will not only provide
one with sound theoretcal knowledge of the
subject maters but practcal applicatons in
the business environment. It keeps one in pace
with the ever changing business surrounding
whilst achieving desired goals successfully.
CERTIFICATE IN ENERGY MANAGEMENT
The FMM Certfcate in Energy Management
is a professional development course in line
with the Efcient Management of Electrical
Energy Regulatons 2008 which was gazeted
on December 15, 2008. This new Regulaton,
among others, require users with total
consumpton of 3 million kWh or more over
6 consecutve months to appoint an Electrical
Energy Manager and implement efficient
electrical energy management. To enhance
Malaysias energy efciency, this programme
prepares partcipants to be accredited as a
qualifed energy manager at their respectve
place of work. This programme also represents
a unique efort of FMM Insttute.
FMM EXECUTIVE CERTIFICATE IN
LOGISTICS MANAGEMENT
all levels of personnel in the shipping and
logistcs felds to understand and comprehend
the different modes of dynamic logistics
distributon. This programme will not only
provide one with sound theoretcal knowledge
of the subject maters but practcal applicatons
in the business environment. It keeps one
in pace with the ever changing business
surrounding whilst achieving desired goals
successfully.
CERTIFICATE IN BOILERMAN
GRADE 2 / GRADE 1
Specially designed Certfcate Course to upgrade
the skills and knowledge of apprentce, Boiler
assistants and others who are handling Steam
Boilers and to enable them to prepare for the
Boilerman grade 2/grade 1 examinations
conducted by Jabatan Keselamatan dan
Kesihatan Pekerjaan (JKKP).
FMM EXECUTIVE CERTIFICATE IN
INDUSTRIAL RELATIONS
HR personnel to manage the complexities
as well as to face the changing needs of the
various industries in regards to Industrial
Relatons Management. This programme will
not only provide one with sound theoretcal
knowledge of the subject maters but practcal
applications in the business environment.
It keeps one in pace with the ever changing
business surrounding whilst achieving desired
goals successfully.
Jan-Dec 2013
36
SMEs SKILLS UPGRADING PROGRAMMES
We are pleased to announce that the Insttute has been
approved as SME Corporaton Malaysias (SME Corp)
Professional Training Provider (PTP). and under this
scheme, a total of 57 training courses were approved
by SME Corp to be conducted for SMEs so as to enjoy
the Skills upgrading grant. 70% of the course fees is
fnanced by SME Corporaton. as such, SMEs will only
need to pay 30% of the course fees upon approval
from SME Corp.
No. COURSE TITLE
Duraton
(Days)
Fee
(RM)
1 Efectve purchasing Management 2 950
2 Operasi stor dan Gudang 2 950
3 Inventory and stores Management 2 950
4 Materials planning and Control 2 950
5 strategic procurement, Negotaton skills
and Cost Reducton Techniques
2 950
6 Efectve Logistcs Management 2 950
7 producton planning and Control 2 950
8 Teknik Kawalan Kualit untuk QC 2 950
9 penyelenggaraan Asas untuk Juruteknik 2 950
10 Basic Electricity and Troubleshootng 2 950
11 safety and health at Workplace 2 950
12 Occupatonal First Aid skills and CpR 2 950
13 INCOTERMs And Its Interpretaton
in Internatonal Trade and shipping
Documentaton
2 950
14 seven Leadership skills of highly
Efectve supervisors (Mandarin)
2 950
15 Motvatng Employees for higher
productvity (Mandarin)
2 950
16 sikap Kerja positf 2 950
17 Clerical Development programme 2 950
18 Managing Conventonal Record and Files
Efectvely
2 950
19 Certfcate in Electrical Chargeman AO 13 3,000
20 Certfcate in Boilerman 4 1,800
ELIGIBILITY
Manufacturing sector (including agricultural-based
industries) and manufacturing-related services-annual
sales value is not more than RM25 million or with less
than 150 full-tme employees
services sector (including ICT) annual sales value is
not more than RM5 million or with less than 50 full-tme
employees
sMEs must be registered under the Companies Act 1965
(private Limited companies) or the Registraton of Business
Act 1956 (Enterprise companies) with the majority
Malaysian shareholders (minimum 60%)
The skills Upgrading Grant is on frst-come-frst-served
basis and while the fund last
sMEs who contributed to the hRDF can also apply for
training grant under the various schemes available under
the hRDF. The sMEs skills Upgrading programmes can also
be conducted on in-house basis.
Jan-Dec 2013
37
SMEs SKILLS UPGRADING PROGRAMMES (contd)
No. COURSE TITLE
Duraton
(Days)
Fee
(RM)
21 Understanding IsO 9001 : 2008 Quality
Management system Requirements
2 950
22 7 Alat QC dan pelaksanaan QCC 2 950
23 5s Implementaton 2 950
24 Teknik-Teknik peningkatan produktvit 2 950
25 Equipment Efciency Through
Maintenance Management
2 950
26 how to Develop an Efectve safety and
health Commitee
2 950
27 Accident preventon at Workplace 2 950
28 Mengendali Bahan Kimia Dengan
selamat
2 950
29 safe Forklif Driving skills 2 950
30 Kemahiran penyeliaan yang Berkesan 2 950
31 Efectve Customer service and
Complaints Management
2 950
32 Understanding Employment Act 1955 2 950
33 Efectve Disciplinary Management-
Grievance handling, Misconduct and
Domestc Inquiry
2 950
34 how to prepare and Maintain Full set of
Accounts
2 950
35 Efectve Time Management 2 950
36 Efectve Communicaton skills at the
Wokplace
2 950
37 Essental English Made Easy for
supervisors and Workers
24 hrs 1,400
No. COURSE TITLE
Duraton
(Days)
Fee
(RM)
38 Basic programmable Logic Controller
(pLC)
2 950
39 presentaton and Communicaton skills 2 950
40 Essental Management skills 2 950
41 Enhancing your Creatve Thinking and
problem solving skills
2 950
42 Executve Development programme 2 950
43 practcal Aspects of human Resource
Management
2 950
44 IsO 9001 : 2008 Quality Management
system Internal Audit
2 950
45 program pembangunan perkeranian 2 950
46 Collectng Difcult Account 2 950
47 selling in Tough Times 2 950
48 Certfcate in Energy Management 14 4500
49 Certfcate in Electrical Maintenance 11 2500
50 Warehouse safety and Manual Material
handling
2 1,100
51 Managing poor performance 2 1,100
52 sijil pengurusan stor dan Gudang 13 3,250
53 supply Chain Management 2 1,000
54 Logistcs Management in Manufacturing 2 1,000
55 Warehouse Management in the 21st
Century
2 1,000
56 Efectve Negotaton skills for
purchasers
2 1,000
57 perancangan dan pengawalan Inventori 2 1,000
FMM I nsti tute i s a regi stered trai ni ng
provider with pembangunan sumber Manusia
Berhad (psMB) and it ensures that all its
programmes comply with the requirements
of the human Resourde Development Board
to be eligible for training grants under hRDF.
Training Schemes under the HRDF
Employers who are registered with psMB
are eligible for training grants through the
various schemes available under the hRDF.
The schemes are as follows
Jan-Dec 2013
38
HRDF Training Schemes
RaTE OF FINaNCIaL aSSISTaNCE The rate of reimbursement for all types of locally conducted training programmes is 100%.
Human Resource Devel opment Fund (HRDF)
Safet y And Heal th
Programmes
SBL Schemes (SBL)
Employers can claim for reimbursement
f r om hRDF upon compl et i on of
pr ogr amme. however, appr oval
f r om psMB i s r equi r ed pr i or t o
commencement of programme by
completing Form psMB/pGL/1/09 or
via online thru Employer Information
system (EIs). Training grants can be
considered for all types of training
courses (both in-house and external)
for the retraining and skills upgrading
of employees relevant to the needs of
employers.
PERLA Scheme (PERLA)
FMM Institute will claim the entire
amount directly from the employers
account with hRDF. Under this scheme,
no prior application for programme
approval is required, except application
f or l ev y r es er vat i on. however,
employer must submit Form psMB/
pER/T2/06 to FMM Institute before the
commencement of programme. It is
only applicable for training programmes
with Approved Training programme
(ATp) status.
Prolus Scheme (PROLUS)
Under this scheme, empl oyers are
not required to obtain prior approvals
from psMB to attend the programme.
It is only for training programmes with
approved Training programme (ATp)
status.
SBL -Khas Schemes (SBL-K)
similar to pERLA scheme but approval
f r om psMB i s r equi r ed pr i or t o
commencement of programme by
completing Form psMB/pGL/1/09 or
via online thru Employer Information
system (EIs). Employers must submit
form psMB/sBL-KhAs/T2/09 to FMM
Institute prior to commencement of
programme.
We are pleased to announce
that the Department of safety
& health (DOsh) Malaysia has
approved 7 of FMM Institute
peraks safety & health related
training programmes for the
recogni ti on of Conti nuous
Educaton programmes (CEp) for
the purpose of renewing of safety
& health Ofcer (s).
Course Title Days
Accident Investgaton And
Workplace Inspecton
2
Occupatonal safety and
health Risk Management
2
Occupatonal First Aid skills
and CpR
2
Efectve Environmental,
health Management
2
Accident preventon at
Workplace
2
health Leadership A
paradigm
2
Understanding Malaysian
health Legislaton
2
Employers who are registered with pembangunan sumber Manusia Berhad
(psMB) are eligible for training grants through the various schemes available
under the hRDF. The schemes are as follows:
DOSH approved
Jan-Dec 2013
39
IN-HOUSE COURSES
REgISTRaTION:
Upon Faxing / Mailing the completed Registration Form to FMM
Insttute, perak, you are deemed to have read and accepted the terms
and conditons. The course would also be deemed as confrmed unless
informed otherwise.
Will be based on First-Come-First-served basis.
PayMENT:
Cheques made in favour of FMM INSTITUTE should be forwarded to
FMM Insttute perak.
For sBL scheme, an Attendance of 100% is a MUsT, in any case,
employers will be billed in full.
CaNCELLaTION:
Must be in Writng with Reasons.
7 days before the course No payment Charged
3-6 days before the course 50% payment Charged
< 3 days before the course Full payment Charged
partcipants who did not turn-up will be charged full payment.
Replacements can be accepted at no additonal cost.
FMM Insttute, perak public Courses and Dates are accurate as at tme of printng.
FMM Insttute perak reserves the right to change the facilitator, date and to vary/ cancel
the course should unavoidable circumstances arise. All eforts will be taken to inform
partcipants of the changes.
More courses may be added to this schedule from tme to tme. please look out for our
individual brochures which will be sent to employers closer to each course.
FMM Insttute is registered with pembangunan sumber Manusia Berhad (psMB) as a Training
provider.
FMM Insttute is selected to partcipate in the pERLA scheme under the hRDF.
Regi str ati on Detai l s
For the atenton of :
aLL TRaININg /
HuMaN RESOuRCE MaNagERS /
ExECuTIvES
FMM Insttute, Perak is able to tailor-
make In-house Courses to suit individual
companys needs. Course outlines and
objectves are discussed with companies
in order to customise the courses and
the facilitators will develop the Training
materials accordingly.
All In-house Courses are ofered under
the sBL scheme.
FMM Institute, perak would be glad
to assist in the application and claim
procedures for training grants from the
hRDF.
FOR FuRTHER INquIRIES on the respectve
course, please contact :
MR MaHI NDER/MS NICOLE/
PuaN EDa/MS HaRvINDaR
Tel : 05 - 5488660 / 5488550 / 5488770
Fax: 05 - 5488221 / 5488331
Jan-Dec 2013
40
OBJECTIVES
Provide skills and knowledge on how
to work in teams through personal and
experimental experience.
Know what are the atributes of efectve
teams (Honesty, Belongingness, quality of
Relatonships and Partcipaton).
Be able to relate the learning experience
back to their workplace.
To provide the partcipants with practcal
techni ques of handl i ng day to day
leadership responsibilites through human
relatons.
Build and sustain team spirit by identfying
the problems, opportunites, strengths and
weaknesses of the team.
TRAINING METHODS
group Discussions, Lectures, Structured
Exercises, Role Plays, Presentation and
Outdoor actvites.
VENUE
Trolak Country Resort, Trolak, Perak.
Teluk Senangin, Lumut, Perak.
Kem Rekreasi Intan Suraya,
Sungai Siput.
Bukit Merah Laketown.
Locati on
Map
left fork
Ipoh
Keep left
approaching
flyover
Keep left
approaching
flyover
Ipoh South
Kelab Golf
DiRaja Perak
J
l
n

S
u
l
t
a
n

A
z
l
a
n

S
h
a
h

S
e
l
a
t
a
n
left fork
Lost World
of Tambun
Ipoh-Jelapang
left fork
Ipoh
McD
Burger
King
extra
ADVENTURE BASE
TEAMBUILDING COURSE
(Outbound Training)
MARCH
S M T W T F S
31 1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
JANuARy
S M T W T F S
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31
FEBRuARy
S M T W T F S
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28
APRIl
S M T W T F S
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30
JuNE
S M T W T F S
30 1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
MAy
S M T W T F S
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
July
S M T W T F S
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 31
AuGuST
S M T W T F S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
SEPTEMBER
S M T W T F S
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30
oCToBER
S M T W T F S
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31
DECEMBER
S M T W T F S
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
NovEMBER
S M T W T F S
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
Calendar 2013
Public Holidays in Malaysia for year 2013
DATE DAY HOLIDAY NOTE
1 Jan Tue New Year S
except Johor, Kedah,
Kelantan, Perlis &
Terengganu
24 Jan Thu Nabi Muhammads Birthday N
27 Jan Sun Thaipusam S
only Johor, Negeri
Sembilan, Perak,
Penang, FT KL, FT
Putrajaya & Selangor
10 Feb Sun Chinese New Year N
11 Feb Mon Chinese New Year (2nd day) N
except Kelantan &
Terengganu
19 Apr Fri Sultan of Peraks Birthday S only Perak
1 May Wed Workers Day N
24 May Fri Wesak Day N
1 Jun Sat SPB YDP Agongs Birthday N
26 Jul Fri Nuzul Al-Quran S
only Kelantan, Pahang,
Perak, Perlis, Penang,
Selangor & Terengganu
8 Aug Thu Hari Raya Puasa * N
9 Aug Fri Hari Raya Puasa * N
31 Aug Sat Natonal Day N
16 Sep Mon Malaysia Day N
15 Oct Tue Hari Raya Qurban 1434H * N
2 Nov Sat Deepavali * N except Sarawak
5 Nov Tue Awal Muharam 1435 Hijrah N
25 Dec Wed Christmas N
* subject to change S = State holiday N = Natonal holiday Where a holiday
falls on a weekly rest day (Fridays or Sundays as the case may be), the following
day will be substtuted as a Public Holiday and if such following day is also a Public
Holiday, then the next day following it shall be a Public Holiday.
FMM Institute
1, Lorong Raja DiHilir, Of Jalan Raja DiHilir, 30350 Ipoh.
Website: htp://www.fmm.org.my/perak.aspx
For futher enquiries, please contact:
Mr Mahinder, Ms Nicole, Puan Eda, Ms Harvindar
Tel: (05) 5488660
5488550
5488770
Fax: (05) 5488221
5488331

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