1

Chapter: Introduction
1.1 Introduction

Internship opportunity provides the students a great chance to relate their theoretical
knowledge with the competitive and tough real job market environment. Moreover, if the
internship period is within the bachelor program and the students have to return to the
academia after completing it, the skills that they have developed during the internship help
them to gain a more sound academic result. After returning from internship the students
get six months for preparing himself/herself for the company and their future career.
Southeast university provides that glorious opportunity to their students of having an
internship within their bachelor program. I being one of the lucky ones to study in SEU that
was send me to Comfosys Ltd.to complete my internship. With having a jab count of zero, I
joined Comfosys Ltd. as an intern on 15
th
June 2014. The expectations were high and now
almost nearing the end of my internship I must admit that it was really a wonderful
experience.
I was lucky to get the opportunity to complete our industrial attachment at Comfosys Ltd.
Limited. Since Comfosys Ltd. is a leading Website design and software company and
developing software from a long ago in Bangladesh i consider myself timely to get chance to
take a deep look to their development methodology, working models, deals and industrial
behavior. I intended to look into the software industry and how it looks like, what are their
rules, responsibility and environment. Obviously they work with almost every platform and
technologies. I worked with the part of Web Development team and generated ideas based
on their development technology.

The journey wasnt that simple. There were many obstacles, new technologies that I have to
handle with, yet after overcoming each challenge I had discovered a new potential within
myself. The skills that I have gathered are priceless to me and I cannot wait to apply those in
the upcoming semesters. In addition to that, some of the non-technical skills that I have
procured, combined with those technical skills will certainly prove handy in my future jobs.




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1.2 Objectives of the Report

This report has been prepared as a requirement of the internship program of the degree
Bachelor of Science in Software Engineering (BSSE). The report will definitely enrich the
knowledge of the students from upcoming batches regarding the workplace environment.
Using that knowledge they may prepare themselves appropriately for their future
internships.
In addition to that, the report is intended to reflect my achievements, project works and
professional growth during the intern period. Besides, anybody looking for a short detail
about Comfosys Ltd. may find this report useful.
The report is designed to meet specific goals. Its goal is to -
The introduction of the organization, including the standard following here
Leading products of the organization
Description about the team where I work
A detailed description of responsibilities
As an intern achievement, focusing on non-academic achievements.
To know about the problems faced in the software industry
To know how these problems are solved
To know the coding style and conventions of the industry
To go through the development cycle and models
Working with documentation and customization
Understanding software maintenance

1.3 Scope of the Report

This report is made only for academic purpose and to fulfill the requirement for industrial
attachment. This report has covered the direct and indirect aspects of software industry and
their challenges. This report gives an insight of the experience that I achieved from my
workplace. A brief description of Comfosys Ltd. is included so that other students can get to
know about the company and may decide whether it is suitable for them or not. If
internships are about gathering skills then projects are the main way of gathering them. Till
writing this report I have completed one project and helped in developing the web
applications for Comfosys Ltd.. The tasks, timeline and results of those specific projects are
included for a better visualization of industry standard projects.


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1.4 Limitations of the Report

While gathering information, analyzing and representing them i have faced some
limitations. However, despite the limitations i have tried hard to prepare a comprehensive
and rather interesting report. The overall limitations of the report are mentioned below-


There were some restrictions in disclosing some information as it was assumed to be
confidential. Therefore I could not include those in my report.

Some of the information that I got from secondary sources were not arranged
consistently.
AS I was not permanent employee at Comfosys Ltd. I could not see the
disadvantages of the old system.

Because of organizational confidentiality, I could not put or disclose some
information in the report.




1.5 Source of Data Collection

In order to make the report as perfect as possible I here used data collection procedures
which articulate the way that I have followed in my report. For this report, information has
been gathered from both primary and secondary sources.





4



Primary Sources
For primary data, several face-to-face interviews have been conducted with officials from different
departments of Comfosys Ltd.Information provided by them has been very important for this
report.
I conducted with the following professionals:
Collect information from different employee asking them
Different documents available from the portal of Comfosys Ltd.
Content provided from Comfosys Ltds website
Different employees of Comfosys Ltd.
From the companys Handbook


Secondary Sources
To understand different software methodology, software quality assurance, Agile Model,
Scrum Process and many other data have been gathered from the internet and different
articles and the sources have been given in the references part.
The secondary sources of data collection for the report includes-
Different websites which defines globally accepted standards
Different websites which keeps track of achievements of international companies
Reference Books
Follow some other internship report to prepare standard one.

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2. Chapter: Company Overview
2.1 Introduction

Bangladesh is making quick progress in IT industry. There are many mentionable IT
organizations in Bangladesh who has contributed significantly to the rise of IT sector in
Bangladesh and Comfosys Ltd. is one of them. In principal, Comfosys Ltd. is one of the
largest software firms. Comfosys Ltd. are one of the largest outsourcing companies in
Bangladesh. Their business is in the International market all over the world.
Comfosys Ltd. is an offshore production facility providing digital, print and Software
development services to advertising agencies and brands.
In this chapter I described about the company overview, culture, business as well as all
other information.


2.2 History of Comfosys Ltd.
In the beginning of 2012, started Comfosys Limited which is an emerging software company
which is established with a view to serving the organizations which are trying to take their
business to the next level through automation.




2.3 Vision, Mission & Values
Vision
Our vision is to be one of the worlds most advanced offshore facility in studio services and
software development in the advertising & marketing arena. Our goal is to achieve supreme
quality in our techniques of work because we believe it is the key to earn our clients
enthusiasm through continuous improvement driven by the honor, goodwill, teamwork and
innovation of our people.
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Mission
Simplify
Simple ideas, simple executions, simple reporting, - We believe Less is more
Inspire
Take initiatives! Bring in new ideas! Do things differently! Take action!
Respect
Your culture, colleagues, customers, families and your selves





Values
Customer Satisfaction is permanent to business success so they strive to exceed
customer expectations.
Comfosys Ltd. is result oriented so they seek continuous improvement through
aggressive, attainable goals.
They are committed to innovation because innovations can transform the way our
customers do business.
Great teams build great companies so they seek to attract, develop and retain
leading talent.
Comfosys Ltd. aspire to lead by setting the standards that others emulate.
They are honest and fair in their dealings with customer, partners, shareholders and
each other.



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2.4 Comfosys Ltd. at a Glance

The Comfosys Limited is formed with a vision to set a new standard in the software service.
In the world of software industry where clients are always annoyed with amateur and
irresponsible dealings, we are providing the guarantee of professional and global standard
service and support. We have a team of highly skilled and motivated IT professionals who are
always ready to deliver the tailor made product that will fit for business. We maintain the
Software Development Life Cycle (SDLC) and proper documentation to ensure the quality of
the product and transparency.
2.5 Organizational Structure

Comfosys Ltd. closely follows the matrix organizational structure. In this type of structure,
people with similar skills are assigned to appropriate tasks. Each employee under this
structure may be under one or more supervisors in different projects which will best serve
the organization. For example, in a matrix organization, all engineers maybe assigned to
different projects and work under different managers, but depending on circumstances,
they may work in the same project and report to same project manager.
Additionally, Comfosys Ltd. is a flat organization. In this type, few, or no level exists between
employee and their manager. As a result, skilled employees can more easily pose their
opinions and can be involved in the decision making process. Each team is led by project
manager.
The whole company is led by the managing Director. There are several departments and
each department is led by the specific director of the department.



Roles of each department is dedicated by the following designation-
Head of the company: Managing Director
HR Department:
HR Manager
Coordinator Talent Management
Senior Executive Talent
Junior Executive, Compensation and Performance
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IT Department
IT Director
Network Administrator
IT support Engineer
Finance Department
Director Finance & Admin
Finance Manager
Finance Executive
Online Department
Director Digital Production
Senior Project Manager
Project Manager
Team Lead
QA Team Lead
Web Developer
QA Engineer
Offline Department
Director Print Production
Senior Project Manager
Project Manager
Team Lead
Desktop Publisher
Development Department
Development Director
Development Manager
Project Manager
Team Lead
QA Team Lead
System Developer (Senior, Junior)
QA Engineer
The following diagram will help readers understanding the organizational responsibility delegation
structure-

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2.6 Technical Capabilities of Comfosys Ltd
Comfosys Ltd. use different tools and technologies for doing different tasks. Some of these are
mention below in the table.
Operating System Mac OS, Windows
Project Management BrandShare, Basecamp, JIRA, MS Project 2010, MS Visio 2010, Office
2010
Analytics Google Analytics, Adobe Site Catalyst
Ad Serving platform Double Click, Mediamind, MOJO, CBSi
CMS &Framework Open Text, Vignette, Expression Engine, Codeignter, Drupal,
Magento, Wordpress
Scripts HTML, XHTML, HTML5, CSS 2 &3, Action Script 2 & 3, PHP, My SQL,
Jquery, Java Script
Animation Flash
Desktop Publishing Photoshop, Illustrator, InDEsign, Fireworks
Web Design Dreamweaver, MS Frontage, Visual Studio

Table 1: Technical capabilities
2.7 Technology Used by Development Team
Comfosys Ltd.development product lineups are based on Microsoft Based Operating System
platforms and Microsoft Technologies. Current flagship products of Comfosys Ltd. are web
based but they are gradually moving its products lineup to desktop based and mobile apps
while keeping its web based customers satisfied too. Their current development project is
trustpilot which is maintained by the root company trustpilot located at Denmark. Here, I
have described some technologies those are used by the development team.
Operating System Windows
Software Development Platform .NET Framework
Web Development Framework ASP.NET, ASP.NET MVC4, ASP.NET API, REST, API, ADO.NET,
BootStrap, Foundation
Programming Languages C#.NET, Python
Scripting Languages HTML5, CSS3, Java script, Angular JS, Node JS, Jquery
Database Server SQL Server 2008, 2012
IDE
Visual Studio 2013, NetBeans, Dreamweaver , Selenium
Webdriver (Selenium 2.39.0), AutoIt V3, Chrome Driver
Server for Selenium, Google Developer Tools
Build and Run Tool NUnit Test Adapter V1.0
Version Controlling Git Repository
Project Management Trello Board
Software methodology Agile model Scrum Process
Internal Communication BDIT, Microsoft Outlook

Table 2: Technology for development team
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2.8 Product & Services

Web Design:
We design professional, easy to read, easy to navigate and custom websites that fit you and
your business's personality.

Integrated CRM:
Provide better customer service, cross-sell and up sell more effectively and provide products
or services that your customers really want with our integrated CRM solution.

Smart Accounting:
We endeavor to remove the stress and hassle of dealing with the day to day accounting affairs
of your business.

Business Automation:
We are here to blend your business with the right amount of technology through the business
process automation.

Advanced ERP:
whatever your industry, our ERP solution can help you to cut costs, improve operational
efficiency, and make smarter decisionsfaster.

Call Center Solution:
Deliver a superior customer experience that builds value and develops long-term customer
relationships with our Call Center Solution. Rules and Regulations

2.9 Work Hour Factors

Working hours: It is determined according to the production plan. Since we are a
project oriented company, it is expected, according to your contract you may
occasionally have to take on extra work if necessary to meet the deadlines. Unless
agreed otherwise with the department head, we expect you to utilize the working
hours effectively.
Working overtime: As an employee of this Company, you are obligated to take on
overtime (if required); to participate in meetings / courses as well as other business
related issues outside office hours. Overtime pay is applicable to employees as per
the employment contract.
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2.10 Green Environment

This office is YOURS! It is where YOU spend the most time of your daily life. Why not
love it enough to keep the office clean? If you see any garbage, paper, etc. lying
around please take a moment to dispose it to make it a better place for you and your
colleagues to have a pleasant work day.
Washroom and toilets are shared properties, meaning everyone needs to use it. So
why not make it our responsibility to use it in a clean and hygienic way so that others
can use it as well? Lets remember to put ourselves in our colleagues shoes in order
to be the best judge, e.g. if you dont like the washroom dirty then dont expect
others to like it either, you should take the first step to keep it clean so others can
follow this good practice and keep it clean for yourself and others.
Workstation is a place of productivity and creativity; it is a window for others to get a
glimpse on you, so why not keep your workstation neat and tidy?
Pantry/canteen is where you refill your energy to work effectively, so after youre
done why not keep it clean and pleasant for others to do the same?!
Copy/Scan/Fax facilities are provided for your operational smoothness, why not be a
responsible and conscious employee by keeping the facilities functional and usable
for others as well?
Be a part of the Company green movement where we avoid wastage of any kind,
whether it is food, paper, ink or electricity!
o Paper movement:
Double checks before you print, so you can avoid unnecessary
printing!
This will help reduce shredding!
Remember to always recycle!
o Energy movement:
Turn off the appliances you dont require such as, your phone charger,
desk light, washroom lights, etc.
Dont keep the water tap running when youre not using it
Use the hand drier whenever possible instead of wasting paper towels

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2.11 Communication Policy

2.11.1 Policy
We have a three-thumb-rule communication style and we call it 121 which are:
Plain- We communicates in a simple manner to understand better what is required
of us.
Direct- We just talk it out openly with the necessary person to make the best of use
our limited time, avoid confusions and eliminate unnecessary detours.
Informal- We keep it casual yet respectful!
As part of the 121 Policy we heavily emphasize on and practice Open Door Policy where
the Management is always available to hear about your side of the story. If you have any
kind of suggestions, comments or issues, which you cannot discuss with your colleagues or
immediate supervisor due to the nature of the matter, feel free to talk to your Directors
and/or your HR Team.
For example, if your Team leader is biased towards your team member and you have some
ideas you think your team leader will not appreciate, then approach your Directors or HR
Team about your ideas and regarding anything you feel is unfair.

2.11.2 Internal Communicator
Intranet
Our local information system-BDIT and it is our information bank. We use it for internal
communication and to exchange of all kinds of important information. The idea is to provide
you with all kind of information you need in one particular area, so to give you an idea here
are some of the things you can find in BDIT:
All WPP and Company Policies
Full list of all the members of the Company community in Dhaka
A complete in-house telephone directory

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2.11.3 External Communicator
In considering Communication we are referring to all means and mechanisms of
communicating information both within the Company, Group and externally to existing and
potential customers, regulators, share owners, government and non-governmental
organizations, the media and to the public at large.
There are various kinds of communication media such as, Press, E-mail, and Social Media.
Below are some strict guidelines which need to be followed for all forms of media:
Employees are advised to be professional and respectable when carrying out
communication on behalf of the company and or Group.
Stakeholders confidentialities are of utmost priority which needs to be maintained
at all time.
It is prohibited to access, show, save, copy, print or pass on offensive material, i.e.
especially material with insulting, slandering, obscene, punishable or discriminating
contents.
Any company related comments and statements to the Press are to be approved by
the management beforehand. In case of an announcement of any decision made
which may have an impact on WPP and its market, it must be checked with the WPP
Communications Director prior to release.
For thorough understanding of all implications of Communication, please refer to the
Communication Policy provided in the appendix, section-2 (provided at the end of the
handbook).
2.12 Fun Activities & In house Committees

Employee Volunteering
Volunteering is about coming forward for a special cause, to create a good impact in the
environment you live in. We urge everyone one of the Company to be active and aware
about the things happening in our surrounding so that together we can create a good
society starting from our workplace. We highly encourage voluntary participation in social
causes.
Sports
Fitness and fun are intertwined and we promote this combination here. Periodically there
are sports events organized such as, inter-team tournaments and you are encouraged to
participate! Staying fit and healthy will not only make drive your energies higher.
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Celebrations
We like to celebrate the special moments of each of our colleagues, because we care! The
purpose is to make sure the special occasions of all our team members are celebrated. The
following events are all handled by the Celebrations Committee:
Birthdays
Farewells
Weddings and Newborn
We also have other fun annual programs as part of the Companys annual programs; hence
stay tuned for whats coming up next! Buckle up and wait for your turn!
2.13 Employment Terms

END OF CONTRACT
Resignation Formalities
To apply for resignation, member of the staff needs to give a notice of period mentioned in
the employment contract to the Company. Accordingly, a resignation letter needs to be
submitted via e-mail to the Department Director and Managing Director if the employee is
in Comfosys Ltd. or to the Development Director if the employee is in datacom.net . In both
cases HR Team needs to be in CC. The Company will then take necessary measures to
release the employee of his/her duties. However, resignation in any other situation will be
handled under management discretion.
In case of a breach of contract by a member of the staff, Management may penalize the
employee for the number of days in short of the specified notice period in employees
contract.
Dismissal Formalities
The Company has the right to dismiss its member of the staff due to deteriorating
performance or as a disciplinary measure. Dismissal is processed according to employment
contract and is approved by Managing Director. If the Management sees fit, the employee
may be given a chance to improve their situation (in performance, behavior, etc.). If there
are no improvements, then the employee will be released of his/her duties and the
Company may either provide notice period as per the employment contract or compensate
for it with salary equivalent to it.

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Severance Formalities
The company reserves the right to dismiss an employee under the following situations:
Loss of business/ client
Loss of market share/revenue/profit
Change in economic scenario
In such case the company may provide notice of the period mentioned in employees
contract; or may compensate for the notice period mentioned in employees contract with
salary equivalent to it.
2.14 LEAVE

Leave Entitlements
You are also entitled to:
26 days of Annual leave during one entire fiscal year (Jan-Dec). Leave is calculated on
pro-rated basis according to the time of the year you have joined.
All Leave is subject to approval of management
As we have teams dedicated to cater to various countries, we follow country-specific
holiday schedule; hence we do not follow the Bangladeshi holiday list.
Additionally, you are entitled to:
day every year to go to the doctor or dentist
1 day off if relocating

Leave Encashment
In addition to the above leave facilities, you are eligible for the encashment of your unused
leave of up to 14 days and you can avail this facility at the end of each business year.
Annual Leave Application Procedure
All leaves are subject to Management approval. Application for Annual Leave must be
through the Leave Management System on HR and Finance System after approval from your
respective Manager. For leave, above five (5) days, prior to application, at least four (4)
weeks notices should be provided, and in case of leave under five (5) days,
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Sick Leave
Your team needs you! But if you are unable to report to work due to illness you must inform
your respective Managers within the first two hours of your shift. This must be practiced to
enable your team to function smoothly. Management may review the health documents
upon necessity to validate the leaves.
If the sickness continues for more than three (3) consecutive days, proper doctors
note and necessary health documents must be provided for verification.
In case of more than fourteen (14) days of absence, Company has the right to cross
check with the medical institution and or doctor for validation purposes.
Moreover, if the illness exceeds a total of one (1) month, the salary may be on hold
till the Employee resumes work in the Company. However, it can be extended up to
120 days during a period of twelve (12) consecutive months upon Management
discretion, but the Company can dismiss the employment with one months notice at
the end of ninety (90) days given that the Employee is unable to resume work after
120 days.

Maternity / Paternity Leave
Employees are entitled to take Maternity Leave up to six (6) months and Paternity Leave up
to ten (10) days.
Along with maternity leave, the company provides salary compensation according to the
following guidelines:
All leaves are subject to Management approval
Maternity leave cannot be extended by adding annual, medical or sick leave.
Maternity leave will be granted to employees only twice during the entire period of
their service with Company given that it does not occur in two consecutive years. For
example, leave-1 in 2010 and leave-2 in 2011 will not be allowed. If such an event
occurs then it will be allowed as a non-paid leave in order to protect and meet the
Companys productivity target efficiently.



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2.15 Company Benefits
We have plenty of exciting benefits lined up only for you! And all you have to do is JUST:
Embrace the Company as your family because we care about YOU like none other!
And enjoy all your benefits such as: Provident Fund, Medical Benefit, Group
Insurance for Life & Hospitalization, Leave Encashment, Transportation &
Conveyance, Vaccination for Hepatitis A & B, Food & Beverage facilities and Training!
Employee Provident Fund
10% of your basic salary every month will be deposited in your dedicated provident fund
account. In addition to that, this amount will be matched by the Company and deposited in
the employees provident fund account every month. This fund is solely maintained by a
Board of Trustees who is members from both the parties: employees and employer. The key
guidelines of provident fund are as follows:
10% of your basic salary is deducted every month.
The company will match the amount.
This money is then put into an account and collectively invested.
If you have five (5) years of confirmed service with THE COMPANY, then you are
entitled to 100% of your own contribution and 100% of companys contribution
along with other benefits.
In case of confirmed service for less than five (5) years, then you are entitled to self
and companys contribution including interest at the following rates:
o Service less than two (2) years, 100% of own contribution and 0% of
companys contribution & benefits.
o Service over two (2) years but less than three (3) years, 100% of own
contribution and 25% of companys contribution & benefits.
o Service over three (3) years but less than four (4) years, 100% of own
contribution and 50% of companys contribution & benefits.
o Service over four (4) years but less than five (5) years, 100% of own
contribution and 75% of companys contribution & benefits.



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Medical Fund
We have a medical fund facility set aside by the Company, where amount equivalent to 4%
of your gross salary is deposited. Therefore, you can use the fund for yourself and your
direct dependents. Moreover, in order to claim for the medical expenses, you must provide
valid medical documents to the Finance & Admin Department for verification. The time
taken for the claim approval may vary from one-three weeks depending on the situation.
Group Insurance for Life & Hospitalization
You are applicable for Group Insurance for Life & Hospitalization effective from the day you
join! You can access the Insurance Form from BDIT. Apart from the employee him/herself,
their spouse and up to second child are also eligible to the hospitalization insurance. Once
you settle down, submit the following documents to HR within one (1) days of your joining:
Insurance form
Passport size photographs of your dependents
The HR Team is responsible to carry out the necessary processes, so get in touch with them
with for further information! The details of your insurance coverage are given below:
Maximum hospitalization per insured per disability: BDT 2,00,000
Except suicide, aids and aids related diseases.
Daily Room limit BDT 3,350 (total maximum BDT 80,000)
ICU limit 14 Days
Hospital service/surgical/anesthesia maximum BDT 120,000.
For Maternity [Normal BDT 15,000, Cesarean 22,500, miscarriage/legal
abortion BDT10,000]
Preapproval is must for Non-Emergency Hospitalization.
Approval is must for Emergency Hospitalization.
Call or SMS to the HOTLINE 01713 043043 for preapproval/approval.
A list of enlisted hospitals is archived in BDIT.
In case of listed hospital please show your gold card.
In other case you can claim through your finance department. You can collect
the claim form from BDIT.

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Transportation & Conveyance
Every one of you at the Company is entitled to receive conveyance allowance in addition to
Gross Salary. The designated amount is added to your salary each month. Also, if you have
shifts after 8 P.M and before 7 A.M, then we will provide you with transportation for the
necessary route. In absence of office provided transportation during the odd shifts you are
entitled to reimburse the conveyance bills at actual subject to the approval of your
manager.
Food & Beverage Facility
No members of the Company will ever go hungry! Because we provide fully subsidized food,
which is served at the canteen considering the various shifts each member is working in.
Additionally, the canteen offers a selection of bread and cookies at all times and microwave
ovens are available at the pantry in each floor. Everyone is responsible to help themselves
to make coffee, tea, etc. and therefore, you must execute self-service for anything you
need. Moreover, leftovers from lunch are stored in refrigerators, so if youre working late,
you may often find food available to meet your hunger.
Training
You are our most valuable assets of the Company and in order to create a sustainable future
for you, we emphasize on your career development. Therefore, as an employee of this
Company we expect you to take advantage of such career enhancing facilities. So get in
touch with your department heads once you settle down, and communicate about what you
want to learn and what development programs you would prefer. Accordingly we can
arrange for adequate trainings. After completion of training, you should have a feedback
session with HR, your team and respective Managers to discuss about your learning and
challenges.







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3 Chapter: Software Development
Process at Comfosys Ltd.
3.1 Introduction

Comfosys Ltd. maintain win-win relationship with its customer. Hence, customers are
winner when products and services provided to customers are completely bug free, offers
great user experience and satisfy all the requirements customer expected. Meanwhile,
Comfosys Ltd.is winner when its products and services are developed and delivered to
customers within estimated financial budget and deadline. However, those products and
services must be developed in such a way so that it is well maintainable and extensible.
Throughout my industrial attachment, I have experienced and practiced how the
development team of Comfosys Ltd. develops and maintains its products and services so
that their win-win relationship model with customers prevails. This chapter reflects on how
Comfosys Ltd. practices Software Engineering processes and what i followed during my
internship period, described from my experience.
3.2 Software Development Process

A software development process, also known as a software development life cycle (SDLC), is
a structure imposed on the development of a software product. Similar terms include
software life cycle and software process. It is often considered a subset of systems
development life cycle. There are several models for such processes, each describing
approaches to a variety of tasks or activities that take place during the process. There are
different software development models,
1. Waterfall Model
2. Spiral Model
3. Iterative and Incremental Model
4. Agile Model
Amongst these models, Comfosys Ltd. follows agile model in their product development
phases.
There are several methods in agile methodology. From these, Comfosys Ltd.follows Scrum
Process. Besides these they are looking forward the Kanban model under the agile model.
These all the described in the below.


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3.3 Scrum Model

Scrum is an agile way to manage project, usually software development. Agile software
development with scrum is often perceived as a methodology, but rather than viewing
scrum as methodology, think to it as a framework for managing a process.
I was assigned in the TrustPilot team which follows the Scrum model, so i am describing the
Scrum model as well as i followed in my work.



Figure 1: Scrum model

Scrum roles

In a scrum process, it has several roles and the relationship among these roles is easily
defined and very clear cut and simple. The main roles at trustpilot team is-

Scrum Master
Product Owner
Development Team
QA Team
Project Manager



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Scrum Master
Responsible for coaching and guiding the team, creating a trustful and inclusive
environment, facilitating team meetings and negotiations with the product owner and
removing team and organizational impediments. In our team the at the very beginning
scrum master meeting with the product owner about their requirements, then he defines
task for each team member.

Product Owner
Product owner is the final authority on the requirements for the product. Responsible for
the product vision and improving return on investment. They manage the end user and
stakeholder expectations, prioritizing the product backlog, release planning and providing
clear and testable requirements to the team. They collaborate with the team, end users and
stakeholders ensuring that the goals are met and they accept the software at the end of
each sprint. In this project trustpilot is the product owner. Before each sprint a
representative from Trustpilot Company discuss with our scrum master to assigned a
module and define the deadline.

Development Team
Each member of a development team is very important resources. They do the assigned
work that is defined by the scrum master. Every day the get feedback in the time of scrum
meeting and give update to their progress. If any of the team members fail to understand
any portion other member helps him to overcome this.

QA Team
The QA a team tests a module before delivering it and ensure the quality of the product. In
our team QA team work in the last moment of a sprint.

Project Manager
Who manages the whole team and help the scrum master how to assigned a sprint and how
easily a module can complete.
Scrum Process
Scrum projects make progress in a series of sprints. The target duration is dynamic, it depends on
the size of a product backlog. Product is coded, and tested during the sprint. The scrum process
follows the following steps-
Sprint Planning Meeting
Sprint
Scrum Meeting
Sprint Review Meeting
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Sprint Planning Meeting
A collaborative meeting in the beginning of each Sprint between the Product Owner, the Scrum
Master and the Team. During the sprint planning meeting, the product owner describes the highest
priority features to the team. The team asks enough questions that they can turn a high-level user
story of the product backlog into the more detailed tasks of the sprint backlog.
The meeting is organized into two parts-
First part- The participants of the meeting are scrum master, scrum team and product
owner. In the meeting the creation of the product backlog and determine the sprint goal.
Second Part - The participants of the meeting are scrum master and scrum team. In the
meeting they discuss about the distribution of the work and create sprint.
Sprint
A long iteration, during which is incremented a product functionality.NO outside influence
can interference with the Scrum team during the Sprint. Each Sprint begins with the Daily
Scrum Meeting. Before starting a sprint the scrum master assigns work each of the team
member. Scrum master makes the sprint backlog visible by putting it on a Scrum task board.
Team members update the task board continuously throughout the sprint; if someone
thinks of a new task, she writes a new card and puts it on the wall. Either during or before
the daily scrum, estimates are changed (up or down), and cards are moved around the
board. We use Trello Board for maintaining our work. Here is a screenshot of the trello
board.


Figure 2: Trello Board

24

Scrum Meeting
In scrum, on each day of a sprint, the team holds a daily scrum meeting called the "daily
scrum. Meetings are typically held in the same location and at the same time each day.
Ideally, a daily scrum meeting is held in the morning before starting work, as it helps set the
context for the coming day's work. These scrum meetings are strictly time-boxed to 15
minutes. This keeps the discussion brisk but relevant. Team members give update their work
and discuss about the problem if anyone face. Its a good way for a Scrum Master to track
the progress of the Team.

Sprint Review Meeting
In scrum, each sprint is required to deliver a potentially shippable product increment. This
means that at the end of each sprint, the team has produced a coded, tested and usable
piece of software. So at the end of each sprint, a sprint review meeting is held. During this
meeting, the Scrum team shows what they accomplished during the sprint. Typically this
takes the form of a demo of the new features.
The sprint review meeting is intentionally kept very informal, typically with rules forbidding
the use of PowerPoint slides and allowing no more than two hours of preparation time for
the meeting. A sprint review meeting should not become a distraction or significant detour
for the team; rather, it should be a natural result of the sprint.
Participants in the sprint review typically include the product owner, the Scrum team, the
Scrum Master, management, customers and developers from other projects.
During the sprint review, the project is assessed against the sprint goal determined during
the sprint planning meeting. Ideally, the team has completed each product backlog item
brought into the sprint, but it's more important that they achieve the overall goal of the
sprint.

25

3.4 Development process in Scrum Model

Comfosys ltd. follows some procedures for enhancement, development and bug fixing. Any
complaint regarding softwares bug problem or client requires any kind of
enhancement; the respective project manager gets the task order. From that stage up to
the release of the enhancement or bug fixing installer, the following steps are maintained,
Task Repository
In this stage, tasks are defined by stakeholders and some user stories are created by the
team. All the tasks are available in the repository.
Sprint Phase
In this phase sprints are created from the user story and defined in the task board. Before
starting the task, the analyst reviewed the challenges and will find out the impact. Then he
filled a template named impact analysis document. For each impact analysis, there will be a
task id. The impact analysis is needed on the time of releasing the software.
Task Allocation
Using the Trello Board, the scrum master generates an order id against the task. Then he
submits the task to the developer (s). The concern developer then starts that task by
entering his actual start date. The whole procedure is done using trello board which is
connected to each other by LAN connection.
Developing
After approving the estimated bill by the client, the developer starts coding. To solve any
problem the developer may use existing function and modules. Each and every process
maintains certain methods and the coding standard are strictly followed.
Code Review
After completion of the task, the newly developed code is reviewed by another experienced
developer. Sometimes Peer Review is also done. Finally the Project Manager checks the
code again.
Team Test
The next phase is testing. Tester has to prepare Test Specification first. Based on that
specification, tester does extensive testing. The output is then documented in Test Result.
At first the tester team tests the each module in the development environment to build the
project. Then it is preceded in the staging environment to get ready for staging and in this
stage they approach for integration test.

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Ready for release
After completing the all test the module are ready for release towards the master
environment. In this master environment all the modules are merged by manually.
Released
When the enhancement or bug fixing is completed, passed in testing phase and the code is
reviewed, then the concern developer creates a release document. Then the entire
developed module is forwarded to the team city server. Finally, the product is released from
the team city server which is in the master or product environment.


Figure 3: data flow of scrum model

Task Repository Sprint Phase Task Allocation
Development Code Review Team Test(QA)
Ready for
Release
Release
27

3.5 Kanban Model

Kanban is a method for managing knowledge work with an emphasis on just-in-time delivery
while not overloading the team members. In this approach, the process, from definition of a
task to its delivery to the customer, is displayed for participants to see and team members
pull work from a queue.
Kanban in the context of software development can mean a visual process management
system that tells what to produce, when to produce it, and how much to produce inspired
by the Toyota Production System and Lean manufacturing.
Kanban is also an agile process and its a automated system. So, Comfosys Ltd. is looking
forward on the KanBan Process.
The Kanban method is rooted in four basic principles:
Start with what you do now
Agree to pursue incremental, evolutionary change
Respect the current process, roles, responsibilities and titles
Leadership at all levels

Kanban Method's six core practices
There are five core properties that had been observed in each successful implementation of
the Kanban method. They were later relabeled as practices and extended with the addition
of a sixth.
1. Visualize
The workflow of knowledge work is inherently invisible. Visualizing the flow of work and
making it visible is core to understanding how working proceeds. Without understanding
the workflow, making the right changes is harder.
A common way to visualize the workflow is to use a card wall with cards and columns. The
columns on the card wall representing the different states or steps in the workflow.
2. Limit WIP
Limiting work-in-process implies that a pull system is implemented on parts or all of the
workflow. The pull system will act as one of the main stimuli for continuous, incremental
and evolutionary changes to your system.

28

The pull system can be implemented as a kanban system, a CONWIP system, a DBR system,
or some other variant. The critical elements are that work-in-process at each state in the
workflow is limited and that new work is pulled into the new information discovery
activity when there is available capacity within the local WIP limit.
3. Manage flow
The flow of work through each state in the workflow should be monitored, measured and
reported. By actively managing the flow the continuous, incremental and evolutionary
changes to the system can be evaluated to have positive or negative effects on the system.
4. Make policies explicit
Until the mechanism of a process is made explicit, it is often hard or impossible to hold a
discussion about improving it. Without an explicit understanding of how things work and
how work is actually done, any discussion of problems tends to be emotional, anecdotal and
subjective. With an explicit understanding it is possible to move to a more rational,
empirical, objective discussion of issues. This is more likely to facilitate consensus around
improvement suggestions.
5. Implement feedback loops
Collaboration to review flow of work and demand versus capability measures, metrics and
indicators coupled with anecdotal narrative explaining notable events is vital to enabling
evolutionary change. Organizations that have not implemented the second level of feedback
- the operations review - have generally not seen process improvements beyond a localized
team level. As a result, they have not realized the full benefits of Kanban observed
elsewhere.
6. Improve collaboratively, evolve experimentally
The Kanban method encourages small continuous, incremental and evolutionary changes
that stick. When teams have a shared understanding of theories about work, workflow,
process, and risk, they are more likely to be able to build a shared comprehension of a
problem and suggest improvement actions which can be agreed by consensus.
The Kanban method suggests that a scientific approach is used to implement continuous,
incremental and evolutionary changes.

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Kanban Work Process
Kanban process is almost similar to scrum process but it is fully automated system and faster the
scrum process. For distributing the task and continue the flow the process use their own developed
task board which one is KanbanFlow. Here is a screenshot of the board-

Figure 4: Kanban task board

Kanban follows several steps at the time of developing. These steps are-
Gather requirements from product owner and create user stories and store in the product
backlog phase
Define sprint based on user stories and store in the second step
Sprint on progress that is on developing
Ready for pre QA in the development environment
Final QA in the staging environment and ready for final QA test
Ready for released in the master which is master city server
In the master city server all the products are merged and ready for final released
If any system failed then it moves into the next sprint and allocate extra resources


The whole system is fully automated. No one need to roles as scrum master which is on scrum
process. In the second step, the tasks are defined in a small feature in chocolate box. Developer can
30

choose feature based on their expertise and one he choose his expertise part, in the next time, if the
system finds any slot blank, it allocate task automatically. Every step of the system is automated
without the primary step. Here is a work flow diagram-



Figure 5: Kanban Workflow
Product Backlog To-Do (Sprint)
Task In Progress
(Developing)
Released On
Master
QA(Staging
Environment)
Pre-QA
(Developing
Environment)
Ready for Release
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4. Chapter: Training
4.1 Introduction

In simple terms, training and development refers to the imparting of specific skills, abilities
and knowledge to an employee. A formal definition of training is It is any attempt to
improve current or future employee performance by increasing an employees ability to
perform through learning, usually the changing the employees attitude or increasing his or
her skills, abilities and knowledge. The need for training is determined by the employees
performance deficiency.
Comfosys Ltd. want their employee as productive and more efficient in every section of
their development as well as for make sure the green environment in the workplace. They
provide more opportunities for their employee. If they find anyone is unable or weak in any
subject they arrange training for him or her.
As, i was a fresher and before that i never works in any organization, so they provide me
more opportunities to make myself as a proper industrial person. They arrange several
training program for me to teach some development methodology and technology that is
followed by the company. The trainer was my supervisor. He is a very experienced person
and he is working for 13 years in the development field. So, all the trainings were very
helpful me and i have learnt a lot of new things and technique. In the next section i
described these training briefly.
4.2 Training Description

I have got several training during my internship period. I got both Technical and non-
technical training. These are described in the below.
4.2.1 Non-technical Training
These trainings are mandatory for every employee of Comfosys Ltd.. To ensure the green
environment in the workplace, rules and regulations of using the resources. These are very
important for any large company like Comfosys Ltd.. I got training on-
Ethics Policy
IT Policy
WPP Policy
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Ethics Training
The training was organized and trained by the HR department at the very beginning of our
internship period. In the training, i have learnt the following code of conducts.
Anti-Bribery & Corruption Policy
Advisor Payment Policy
WPP Codes of Conduct
Social Media Policy
In the second chapter, i have described about the code of conducts that is mandatory for
every employee is taught by Ethics training.



ITS Policy
The training was organized by IT Department and trained by the director of IT Department.
In the training i have learnt the rules and regulations of using the resources. Here is a lot of
limitation of using the resources but they provide all the opportunities that should be
managed by a formal way. The Policy i learnt in this training is mentioned earlier in the
chapter two in the section of IT Policy.



4.2.2 Technical Training
I got many technical training during my internship period. Because, this is the main focus of
internship program. All the training was trained by my supervisor. These all are described in
the below.




33



Software Development Methodology
Every software development company follows a software development life cycle. Comfosys
Ltd.follow Scrum Process from Agile Model. In the chapter of Software Development
Methodology I have described the full description of Scrum process how Comfosys
Ltd.follow it. That i achieved from this training-
About Agile Methodology : How it works
Scrum Process : When an software company follow this model
Role of Scrum Master
Role of Product owner
Role of team member
how to make a scrum team
How to manage the task : Using task board (like Trello Board, KanbanFlow)
What is product backlog and sprint backlog
what need to do when a sprint fail to complete the task within the defined period
How to work in a collaborative team
Attending the daily scrum


Frontend Development
At the very beginning i got training on frontend development.
HTML5 & CSS3
Responsive Web Design & UX
Semantic - UI
Bootstrap
JavaScript & JQuer4.3 Analysis
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How training benefits the organization
Leads to improved profitability and more positive attitudes towards profit
orientation. Improves the job knowledge and skills at all levels of the organization.
Improve the moral of the workforce
Helps people identify with organization goals
Helps create a better corporate image
Fosters authenticity, openness and trust
Improves relationship between boss and subordinate
Aids in organizational development
Learns for the trainee
Helps prepare guidelines for work
Aids in understanding and carrying out organizational policies
Provides information for future need in all areas of the organization
Organization gets more effective decision making and problem solving skills
Aids in development for promotion from within
Aids in developing leadership skills, motivation, loyalty, better attitudes, and other
aspects that successful workers and managers usually display
Aids in increasing productivity and quality of work
Develop a sense of responsibility to the organization for being competent and
knowledgeable.



4.4 Conclusion
Training is very needed for every employee of any organization. Only training can make an employee
productive and turn into positive attitudes. So, I am happy to get those trainings.
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5. Chapter: Project Involvement
5.1 Introduction

Comfosys Ltd. is a product based software organization. To ensure total quality of software
development process, Comfosys Ltd.has dedicated department for each mainstream
products. Consequently, these departments are named after the product too such as - Nokia
team, Dell publisher Team, TrustPilot Team. I was assigned to the TrustPilot team but i was
not directly involved with their live projects because the limitation of some It Policy of the
company. The project i was involved HR & Finance Management, this was their internal
project. Although, they have the project but it is not well organized and many limitations in
functionally.
5.2 Meet My Team
I was assigned to the comfosys team. There are 21 members in this team. The team is
divided into two parts- The Avengers - Backend Developer and Samurai- Frontend
developer. They all are involved in the trustpilot project that is maintained from Danish
Company comfoysy. They are the main client of the project and all the time here is a
representative from the main company. Our development manager manage and coordinate
here.
5.3 The project i involved
As i mentioned early that i was not directly involved with their live project. I am involved in
an internal project titled Website for student association .. The project is supervised by
Iftekhar Alam, CTO of comfosys Ltd.
5.4 Overview of the project
Human resource management (HRM, or simply HR) is a function in organizations designed
to maximize employee performance in service of their employers strategic objectives. HR is
primarily concerned with how people are managed within organizations, focusing on
policies and systems. HR departments and units in organizations are typically responsible for
a number of activities, including employee recruitment, training and development,
performance appraisal, mange leave; manage attendance and rewarding (e.g., managing
pay and benefit systems). HR is also concerned with industrial relations, that is, the
balancing of organizational practices with regulations arising from collective bargaining and
governmental laws.


36

Most of the company maintains the HRM department manually by paper work. If the
number of employees is so many like more than two hundreds, its really very difficult to
maintain a huge people by manually. Thats why its necessary to automate the whole HR &
Finance Department. So, the HR & Finance Management is like a project that automates the
HR & Finance department to maintain their work. The module and developing procedure
are describing in the below.
5.5 Module of the project

1. Organization Management
Calendar and Holiday
Project Management
Team Management
Event
Blood Bank
2. Leave Management
3. Attendance Management
4. Employee Management
5. Profile Management
6. Ticketing System
7. Application Management
8. Performance Evaluation
9. Report Generate
10. Training
11. Recruitment
12. Medical Bill
13. Conveyance Bill
14. Finance
Account
Pay Salary
Advance Salary
Loan
Provident fund
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5.6.1 Organization Management
HR & Finance Management is an automation system that manages different system.
Organizational management is such a module of the project by which HR can manage the
following system.
Calendar and Holiday
Project Management
Team Management
Event
Blood Bank
Functionality of the features are-
Every user can see the company calendar with holidays
Admin (HR) can add holiday in the calendar
Manage working days by changing it to weekends or public holidays.
In project management admin can create a new project
Assign team members
Set the time line and keep track and progress of the project
Edit and modify the settings of the project by discussion
Create new team
Manage team, modify team, add team member if needed
In event feature Admin can add a new event
Blood Bank feature provides an opportunity to keep track of the update of blood
donation
If anyone needed blood he can easily manage available blood via the blood bank
feature






5.6.2 Leave Management
The leave application and approval process can be maintained through this module. Anyone
can apply for leave using the apply form and the application will automatically forwarded to
his respective supervisor. If supervisor approve the leave then it will forwarded to the HR
manager for final approval. The features are mentioned below-
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Show status of previous leave
Show the calendar with holiday
Show the leave status by progress bar
Apply for leave
Approve Leave
Leave applications are processed by supervised

5.6.3 Attendance Management
Managers may manage their Staff by project, Department or Area. Attendance information
is updated automatically according to attendance time and authorized leave applications.
One may rules to administer issues such as overtime, benefit entitlement and holidays
based on corporate policies and regulatory requirements. The system manage the
attendance through a third party device. Features-
Seamlessly integrate 3rd party attendance devices to feed data into our system.
Keep track of time through punch machine
Calculate the total work hour
If anyone does not complete the work hour consecutive three days, the system will
give a warning message to the respective employee

5.6.4 Employee Management
This module will help to keep track of the employee. Add new employee when an employee will
join in this company. The feature are mentioned below-
List of all the employees
View any specific employee to see his information (by admin)
Filtering System by name or by department
Add new employee
keep track of the new joiner
keep track of the reign employee


39

5.6.5 Profile Management
Employee can modify his or her profile as they wish. In this section employee give his all
information those are required by the company. The common features are-
Show the employee information
Add and edit Personal information
Add and edit academic and professional qualification
Add and edit emergency contact
Add and edit company related information
Change password
Change profile settings
Change profile picture
Update the entire information

5.6.6 Ticketing System
This is a system to contact with the hr department by creating a ticket like message sending. In
this system user will create a message by fill upping some specific field of a form. Then user can
submit form and admin will reply the message to follow the next instruction. The main features
of the system are-
Create new ticket
Reply ticket and assign task to specific person
Open and close ticket (admin)
Show previous ticket status

5.6.7 Application Management
In this system employee can apply for different purposes. The features are-
Apply for medical bill
Apply for conveyance bill
Approve application
Keep track of previous status
5.6.8 Performance Evaluation
Evaluate performance each of the employee and generate report. This evaluation will proceed
by supervisor.

40

5.6.9 Report Generate
Sometimes need some documented form like employee information, tax information, this
feature helps to generate these form as documented form with the required information.
Request for any information
Generate personal information
leave information full or by date

5.6.10 Training
Training Modules helps user to plan yearly training need and manage staff training
information.
Features are,
Set different Training and training category, training organizer, different types of
training with unit cost and effective date of training.
Plan required training of a staff.
Manage staff training according to plan, training result & different type of training
report.
5.6.11 Recruitment Management
The recruitment module streamlines organizations recruitment process with extensive
functionality for employees and managers, with intuitive self-service functionality, the
system allows managers to easily create and edit job requisition in the system. The system
also also allows managers to view, collect and analyze interview and examination results by
employees or by examinations.
Features are,
Create new jobs and store corresponding advertising information.
Create recruitment references based on the advertisement and specify prerequisites
with respect to the job adversities for.
Setup examination with marking schemes for recruitment process.
Set-up venue for examinations and store information related to viva examiners and
create interview cards specific to any recruitment reference,
Create short listed applicants database with applicants personal information.
Manage pre-service training records related to applicants.




41

5.6.12 Medical Bill & Conveyance Bill
Apply for those bills. Based on attached documents admin will approve those application.

5.6.13 Finance-Accounting module
Accounting Module is delivered to give organizations the facility to perform accounting
operation on the financial information (e.g. Salary, PF, Loan, Income Tax, medical bill,
conveyance bill etc.) generated. Also this module gives privilege to the user to fit accounting
data to other systems (e.g. banking system).
Features are,
Create account of an employee
Create chart of account.
Account number mapping.
Generate voucher automatically.
Voucher posting.
Different reports on posted/un-posted voucher, trail balance, balance sheet, report
to transfer financial data for other banking system like flex cube.

5.6.14 Finance - Pay Salary Module
HR managers can gain a holistic view of their employees compensation
packages. Managers can quickly access total compensation information for any of their
employee groups including the categories of base salary, housing allowance, medical
allowance, regular bonus, increments etc. Managers can also initiate salary changes either
for individual employees or by group. Salary changes can be made at any time in the year
targeted review periods or simply ad hoc based on the rules of your organization.
Features are,
Structure & manage salary according to staff levels, group staff.
Use salary group facilities to define separate salary structures for staff at the same
level.
Define salary breakup as required and use this information to define salary
structures.
Define staff salary structure at any date and generate salary accordingly.
Manage salary increment process.
Generate monthly pay slip s according to staff attendance and leave status for all
staffs thats salary have been defined.
Slips for bonuses may be generated automatically with respect to staff salary
structures and may also be configured for festivals
42

5.6.15 Finance - Loan & Advanced Module
This module has been made to manage company loans that an organization may offer its
employees.
Features are,
Set-up loan types with customized interest calculation policies (simple or
compound).
Loan realization is done automatically according to installment amounts and
automatic adjustments to salaries are made with a reflection of the transaction in
the pay slip.

5.6.16 Finance - Provident Fund Module
PF module handles all PF related activities and reduces overheads in the form of man-hours
that are considered in managing provident fund related issues. The PF module has been
built around company practices in Bangladesh and may be tailored to suit your business
needs effectively.
Features are,
Setup members and nominees and specific shares of those nominees.
Setup yearly interest rates for different quarters of the year to calculate interest of
PF contributions.
Store information on PF investments.
Collect monthly PF contributions for all active PF members automatically or do the
same for specific staff.

.
5.6.17 Finance - Income Tax Management Module
This module allows managers to reduce the significant expenses associated with completing
tax calculations for their employees. It has been created with Bangladesh in mind and
developments in local tax policy. The basic functionalities of the Bangladesh Income Tax
structure have been incorporate while at same time retaining the functionality and flexibility
that is necessary for provisioning and adjustments.
Features are,
Set-up year wise government income tax rules and calculation factors.
Setup medical and investment contributions for yearend adjustments.
Calculate monthly tax directly from monthly salary and reflect the adjustments in
pay slips.
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5.6.18 Settings
This module provides a general settings system. user can customize the site by favorite theme
and color and other things. Admin can change the name of the company and also can change
the logo.

5.7 Tools & Technology
Technology that is used to develop the project-
HTML5 & CSS3
Bootstrap
JavaScript, Jquery
ASP.NET MVC5
ASP.NET API
C#.NET
Tools used-
NetBeans
Visual Studio 2013
SQL Server 2012
For Project Management-
Trello Board
Version Controlling-
GIT
5.8 My Contributions

I have done the following features-
Organization Management
o Project Management
o Team Management
o Event
o Holiday & Calendar
o Birthday Event
o Blood Bank
Leave Management
Attendance Management
Recruitment Management
o Post a job
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5.9 Completed task & Running task
I have completed the frontend design part of the full project with my team members. Now, I
am working with the backend development with my team members.






5.10 Conclusion
In my whole internship program this project was the most challenging and interesting part.
All the idea and activity was new to me. Now I have learned a lot of new topics on backend
development in .NET framework.

45

6. Chapter: Self - Evaluation
6.1 Introduction

Internship program provides a chance to the students to implement the theoretical
knowledge in the tough real world environments. This internship program in 12
th
Semester
arranged by Electronics & Telecommunication gives a chance to implement the theoretical
knowledge which has been learned last 3.8 years. This is a new experience which provides
the opportunity of self-assessments. Self-evaluation can generate a result to compare my
own performance appraisal.
Every students can identify the area of strength and the point where (s) he would improve
in future life by this internship program.
The self-evaluation carried out based on the tasks assigned and the tasks completed at the
workplace. This evaluation also focused on my extra learning activities and research fields.
The providing results are backed up with proper examples of mentionable instances.
6.2 Attitude
Score: (5) Very Enthusiastic
I have demonstrated high levels of professionalism during my internship period. In
Comfosys Ltd. both physical and verbal communication are strictly monitored and that will
create a vast effect on annual or monthly Key Performance Indicators (KPI).
The professional environment of this company increased my attitude and professionalism.
Before starting this internship program I was positive attitude but not proactive. But after
this internship program I have improved my positive attitude and be a proactive person in
my team and activities.
I have not only done the assigned tasks but also show extra activities and proposed my new
ideas in team meetings, thats why my team leader and reporting person provided
maximum KPI among all the team members.




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6.3 Ability to learn
Score: (5) Learned and implement perfectly
I am always sincere to learn the necessary tools and new technologies that were needed to
overcome the implementation challenges and complete the assign tasks. This is a great
place to learn the new technologies.
I was assigned to several tasks related to software development. Although, I have
conceptual ideas about those tasks, I had no working experience with those tasks. However,
I managed to learn those works quickly and completed many tasks before deadline. I
successfully finished the work even before the deadline. It not only denotes that I can work
extremely fast but also shows the evidence that my cognitive skill is really good. In this
internship period, I have done a project on bootstrap, javascript, jquery and learn many
other responsive framework and learn a lot about ASP.NET, SQL server. These are the solid
evidence of my learning ability otherwise; I would not be assigned to those sorts of tasks
which needs a lot of learning on demand.
6.4 Dependability
Score: (5) Completely Dependable
I was completely dependable during the working days. I had been involved with several
tasks during the internship period. My supervisor gave me many assignments and i have
completed these task myself but sometimes he helped me and guide me to completed
perfectly. Besides this i was involved in the HR & Finance Management project and i
completed my part without depending on others. These were challenging and needs
brainstorming. For this I was completely dependable during the working days. This claim
was strengthened by the fact that the implementation and development of HR & Finance
Management that was carried out by me. This task I did perfectly before the deadline. My
supervisor also assigned me a some small task of the project TrustPilot. I mostly depended
on my supervisor and my team member for any kind of help in programming. Finally, i tell
that i was the key reliable person to do any task in web development.





47

6.5 Initiative
Score: (5) Work on own initiative
In the first formal meeting with Comfosys Ltd. Cognitive Committee, I have focused to
strictly follow the proper software engineering procedure in this organization. Based on this
the decision making committee decided to follow every software engineering steps and
preserve the whole documentation of every single module and project. This was shown by
the fact that I, myself addressed the need of implementing the software engineering
principles on the HR & Finance Management project.
Due IT Policy there are some limitation to work on the main project but there is so much
opportunities to take initiatives and they always welcome to new ideas. Thats why at the
time of developing something i always tried to introduce some new ideas. However, I took
several initiatives when possible. In learning side, I took personally several small projects for
enhancing my programming capability in different technology (i.e. phonebook, learning
management, HRM ) using C#.NET, ASP.NET MVC5, SQL Server. And also learned Responsive
Web Design(Semantic-UI, Bootstrap, also learn basic of Foundation), UX, jQuery, JavaScript,
HTML5 etc.I hope, all initiatives that already taken, will help me in future to make better
career in software development.
6.6 Quality of work
Score: (5) Excellent
Almost all work has standards for how well it must be done and how fast it must be done. In
some cases perfection is required at all costs, and in others speed is most important.So i
always try to do my task perfectly and before the deadline that was assigned by my
supervisor. The assigned works completed by me were good quality where I worked hard to
follow the steps show me by the supervisor. This is proven by the fact that all the major
tasks/projects were completed and delivered within the timeline. I havent to face many
problem at the time of doing any task because, before starting a task i discussed with my
supervisor all about the requirements and design system and the technology how can i
made it easily and perfectly. I tried to find out the bugs to make better performance of the
software after completing a module. My team members were feared for me that I found
more bugs at his/her module. As an intern as well as new software developer my
implemented tasks was not more excellent than the other employee but these were
impressive as a new developer. Sometimes my team member appreciates my tasks.

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6.7 Relation with others
Score: (5) excellent and accepted
Its very important to maintain a good relationship with other member of a team when we
work together. In Comfosys Ltd.every employee maintains a good relation with the inter
team member and intra team members. As i think, they are the best guy as an employee
and team mates. They are very cooperative and helpful. So, i always tried to maintain a
good relationship with all the team members as well as the other members of Comfosys
Ltd. to get help from them in any matter specially for the purposes of development. I have
maintained professional and personal communication with the other business personnel
and developers to develop a successful environment surrounding me. Being an intern of the
Web Development and new in the professional field, it was a huge challenge to work in a
team that comprised of both technology and business professionals. When i faced any
problem, i asked anyone of the team to help me and the respond me to help as most of the
time they were busy with their own task this is the result of maintaining a good relationship.
Another notable fact was that I have to do different assignment for learning purposes those
were assigned by my supervisor. If a failed to complete in the due time, he helped me to
complete it in spite of scolding me. This is the result of good relationship.

6.8 Maturity Poise
Score: (4) Quite Poised and Confident
At the very beginning, I have approached a task with confidence, professional attitude and
organized. Confidence was exuberated during the initial development as numerous
problems were faced. When i faced a big problem, I was calm and composed and consulted
with the expertise, visited number of forums, posting questions, reading troubleshooting
guides and journals and finally coming up with the solution of the issue. Without maturity
poise, it would not have been possible to derive the solution so quickly. The problem was
eventually solved after significant amount of time was spent and a lot of brainstorming
sessions.
Although, I worked as an intern, I showed good sense of maturity and always kept my nerve
cool during taking up any challenges. I did every task with confidence, professional attitude,
and calmness. Confidence was exuberated during the initial starting of software
development with little knowledge of programming experience. I was confident to learn
programming at any cost and kept me involving in programming. Finally, I am feeling
interest in programming, as well as whole software development procedure. Another
example of exhibiting maturity poise was that when I was assigned any tasks with no time
boundary I completed that task as soon as possible.
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6.9 Quantity of work
Score: (5) Excellent
It is to be mentioned that, I completed a project and several tasks and enhancing my
programming skills on web technology and .NET during this short time period of internship. I
completed the HR & Finance Project within the due time. I have spent a busy schedule at
Comfosys Ltd. Majority of the time at the company was spent to do assignment for
learning. Though, i was not under pressure for doing any task but learning the new
technology and different environments activities make this internship program challenging
for me and it feels me that i am in the pressure to learn new technology very quickly. I have
managed all the challenges and mitigate the pressure with my hard-work and Professional
activities. My supervisor confessed that, my output rate is good as an intern. So, my
quantity of work is more than average-the proposition is well justified.
6.10 Judgment
Score: (5) Very good in making decisions
In an organization, one can assess how much trust other people have on his/her judgment
by simply considering how much responsibilities s/he has been given by others so far.
Looking into my case, my judgment was very good. That is why, often supervisor asked me
to do the work just saying how to do that work and I do that work although I have not faced
those types of work before. I was assigned every kinds of work and that were necessary for
documentation, showing the user experience. These solid facts are strong evidence that my
supervisors and teammates have trust on my good judgment. I utilized my time to doing
assigned tasks and other time doing HR & Finance Management about software
development and knowing other technologies.
6.11 Attendance
Score: (5) Regular
I am very sincere on about attendance. I have recorded a hundred percent attendance
record except my well-deserved leaves. I never missed a single day in office without formal
leave policy or shortage of weekly time hour.

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6.12 Punctuality
Score: (5) Regular
I am very punctual in my working place. Each and every day including strike and natural
disaster, I strictly follow the time policy and reached before entrance time. Most of the day
entered my office before the working hour and left after the closing time. I am very
punctual in my activities and complete every task before end time. I updated my daily tasks
at time to time to my supervisor using trello board.
6.13 Overall progress.
Score: Excellent
This internship program was a very good chance to improve my attitude, technical ability,
learning methodologies, quality and maturity of work etc. I took this chance and enhance
every section where I can improve. Now my mentality and confidence level raised and can
think positively. I think that, every problem is solvable and it has to be done. Any types of
problem related with my work will be solvable in any time. Overall progress is excellent and
every part of my professional and personal file was improved. Based on self-evaluation
justification mentioned so far, my overall performance is very good-this proposition is well
justified.

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7. Chapter: Achievement & Challenges
In the internship period I have learned both technical and non-technical leanings and also
faced some problems.
7.1 Technical Skill

Real life Software development process in practically.
Web development methodology
Responsive web design
User Experience & Security issues
Implementation HTML5 & CSS3
JavaScript & Jquery
Bootstrap, Semantic UI, Foundation
.NET Framework
ASP.NET MVC5 & ASP.NET API
Scrum Process & Kanban Process
Using of Git & Trello Board
7.2 Non-Technical Skill

Knowledge about the technologies that are used in the software industries of today.
Learning the professional attitude at work place
Timely delivery of tasks, attending meetings on time and reporting to the supervisors
for any query.
Importance of documentation of completed tasks for future improvement.
Analyzing different available options to decide which one is best and most feasible
given the resources available.
Development of respecting co-workers decisions, maintaining desirable
relationships with them and professional work attitude.
Grow analytical concepts and problem solving confidence
Team work in a professional environment
Growing analytical ability & creativity
Confidence & decision making
Work under pressure
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7.3 Challenges
During the internship period I have to face several problems. We were the first inters at Comfosys
Ltd. they did not have any plan before our join. Some of these are mentioned below-
Management, how to treat me
They did not get enough time that I expected
Due to some it policy I did not get opportunity to work in a live project
When I needed any software to install in my pc, I have to wait one or two days to configure
my pc.
I didnt get the admin privileges of my pc, so when I need to run a program by windows
authentication I had to face some problems
Sometimes, it was really very difficult to manage our supervisor
I did not use any usb drive or data cable in my pc.
Colleting requirements
First time real life development in a professional environment.


















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8. Chapter: Conclusion &
Recommendation
8.1 Conclusion

It has been a tremendous opportunity for me to work as intern at the largest software
company Comfosys Ltd.. The internship program helped me gain important knowledge on
how the IT sector shaping in the country. It has enabled me to understand the technologies
that are frequently used in the software industry. I am now become used to the professional
company culture, thanks to my internship program. The program has helped me develop
good judgment, proceed on my own in new technological challenges, and develop better
analytical skills.

Participating in team meeting with project manager and discussing on the threats of the
projects helped me attain the faith to develop a never give up attitude. At the same time it
helped me learning the software life cycle for a real life system. The projects in which I
worked inspired me to be harder working, responsible and confident.

The internship program has been a great helping the sense that it improved my team work
capabilities. At the companies it is important to function as a unit and respect the team
mates ideas and suggestions. Team discussions like brain storming sessions helped me
identify and solve numerous problem issues which would have been impossible to solve
otherwise.

During the last few months, I have a clear idea about how the IT industry is shaping out to
be a major driving force in the countrys economy. It has enabled me to understand the
technologies that are frequently used in the software industry. This was only possible by
participating in the internship program. Being part of the Development team has helped me
to realize the challenges that lay ahead in the IT sector.

I would like to convey my thanks to ETE, Southeast University for providing me an
opportunity to gain idea of the competitive environment in the professional field. It has
certainly lifted my software development skills in terms of design and coding. I now look
forward to facing the upcoming challenges of the world.

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8.2 Recommendation

I was provided an opportunity to work as part of the Web development team at Comfosys
Ltd. This was a really nice place for learning and working. If SEU program office want they
can send interns in future but for the company need to select interns who are responsible,
have the thirsty to learn new thing and like to welcome challenges. I have some opinions
about the company and future interns must follow the
Before joining Comfosys Ltd.one need to gather more practical knowledge on web
development technology.
Gather early knowledge on the company of interest.
Learn the technologies that are used before going to the internship so that less time
is spent in learning them.
Work more on .NET framework
Practice documentation of the projects more thoroughly as it is an important aspect
of the software development.
Try to implement software engineering principles at all steps of software lifecycle
even at the university projects as this practice will help to complete commercial
projects quickly.
For developing they can follow the scrum process

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References

1. http:// Comfosys.com/
2. http://www.mountaingoatsoftware.com/agile/scrum
3. https://kanbanflow.com/board/12231ed4bdf536c952f2ef4eb5f4d956
4. http://en.wikipedia.org/wiki/Kanban_(development)
5. http://en.wikipedia.org/wiki/Internship
6. http://www.internshipprograms.com/
8. http://en.wikipedia.org/wiki/Data_collection
9. http://www.tutorialspoint.com/management_concepts/organizational_structures.htm
10. https://trello.com/

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Appendices
In this part I have shown some screenshot of my working project. I tried to add some page from
some specific module.

User login:

Figure 6: user login



Site overview 1:
Figure 7: Site overview 1
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Site overView2:


Figure 8: site overview 2



Theme overview:


Figure: Theme overvie
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Dashboard overview:

Figure 9: Dashboard view

Code Overview 1:

Figure 10: Code overview 1


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Code overview:

Figure 11: Code overview 2