Professional Documents
Culture Documents
• The overall management function that establishes and implements quality policy.
ISO:9000
ISO:9000-1994
Quality system: The organizational structure, responsibilities ,processes and resources for
the discharge of quality management responsibility.
1.Management responsibility 2.Quality system 3.Contract review 4.design control 5.
document control 6.purchasing 7.Contol of purchaser supplied product 8. product
identification & traceability 9.Process control 10.Inspection and testing
11.Inspection,measuring& test euipments12.Inspection and test status 13.Control of non-
conforming product 14. Corrective action 15. Handling, storage ,packaging& delivery 16.
Quality records 17. Internal quality audit 17. Training 19.Servicing 20. Statistical
techniques.
The second revision to ISO;9000 came in the year in 2000 known as ISO9000:2000.
• Instead of models for QA as ISO standards Quality Management Systems QMS
came.
• ISO9000:2000: Related to fundamentals and vocabulary.
1.Customer focus
2.Leadership
3. Involvement of people
4.Process approach
5. system approach to management
6. continual improvement
7. Factual approach to design
8.Mmutual beneficial supplier relationship
-QMS: Management system to direct and control organization with regards to quality.
-Consists of four main sections
- focuses on how the analysis of data affects the performance of the organization
Information is sought on how the organization’s management establishes quality policies,
makes plans, chive objectives and communicates customer requiremen5ts.
focus 5.3 Quality policy 5.4 Planning 5.5 Responsibility, authority and communication
5.6 management review
Section 6: Resource management 6.1 Provision of resources 6.2 Human resources 6.3 In
-frastructure 6.4 work environment
Section7:Product and /or service realization 7.1 PLANING OF PRODUCT
RELISATION 7.2 customer related process 7.3 Design and development 7.4 Purchasing
7.5 Product and service provision 7.6 Control of monitoring and measuring devices
Section8: Measurement and analysis, and improvement :8.1 General 8.2 Monitoring and
measurement 8.3 Control of nonconforming product 8.3 Analysis of data 8.5Improment.
- examine methods a company uses to measure its systems ,processes products or
services.
ISO9004:2000
-Not a requirement goes beyond ISO9001:2000
-Establishes QMS THAT NOT ONLY MEETS COSTOMER REQUIREMENTS BUT
ALSO focus on improving performance.
-documentation and record keeping are important aspects of IS:9000.
-Describes how work must be accomplished
DOCUMENTATION
-High quality documentation system will contain records that are easily identified and
used in decision making process.
.