This document describes a proposed web-based ordering system called EZEE Order that was developed for Spoon Palace Tea House Restaurant. The system allows customers to place and pay for food orders using a tablet computer. It also generates sales and inventory reports for administrators. The system aims to automate the previous manual ordering process and reduce errors through a real-time online ordering module. It was created using web technologies and has separate modules for account management, order processing, order status viewing, and report generation.
Original Description:
Capstone Project on Tablet Based POS and Ordering System...
This document describes a proposed web-based ordering system called EZEE Order that was developed for Spoon Palace Tea House Restaurant. The system allows customers to place and pay for food orders using a tablet computer. It also generates sales and inventory reports for administrators. The system aims to automate the previous manual ordering process and reduce errors through a real-time online ordering module. It was created using web technologies and has separate modules for account management, order processing, order status viewing, and report generation.
This document describes a proposed web-based ordering system called EZEE Order that was developed for Spoon Palace Tea House Restaurant. The system allows customers to place and pay for food orders using a tablet computer. It also generates sales and inventory reports for administrators. The system aims to automate the previous manual ordering process and reduce errors through a real-time online ordering module. It was created using web technologies and has separate modules for account management, order processing, order status viewing, and report generation.
EZEE Order: A Real Time Ordering System with Inventory
and Sales Report
Mark Kevin E. Bonon System Plus College Foundation Angeles City, Pampanga +639038361508 esteva_mark@yahoo.com Emerald Kim V. De Dios System Plus College Foundation Angeles City, Pampanga +639268723800 emeraldkimdedios@yahoo.com
Jennyna Anne D. Ramos System Plus College Foundation Angeles City, Pampanga +639161684514 jennyna.anne@yahoo.com
Jamie S. Polidario Systems Plus College Foundation Angeles City, Pampanga +639178975878 jham.poli@yahoo.com
ABSTRACT In a very short period of time, there are astonishing numbers of people with Tablet Computer using them, leading productive lives, enhancing the quality of their life, etc., and in some cases, diminishing the quality of their life. The versatility of a Tablet Computer is impressive. It is used from playing games, to watching movies, to reading books and creating documents. It is also used in different fields. For example, In Medicine field, doctors manage their patients medical record by using a Tablet. While in the field of Education, Electronic books or E-books are installed in their tablets to widen the range of teaching and learning. In the field of Business, the transaction and collaboration with customers or other companies are made easy because of the ability of a Tablet to connect to the Network. The goal of this research is to create a real time ordering system for the chosen locale, Spoon Palace Tea House Restaurant, a Chinese restaurant located in Balibago, Angeles City. The researchers utilize the capability of a tablet computer to make an ordering transaction online by creating a webbased system that will automate the manual way of ordering, recording, of reports such as sales and inventory. General Terms Management, Documentation, Design, Restaurant, Generate, Develop, Reports, Sales, Ordering, Inventory. Keywords Ezee Order, e-Menu, Web-based, Encompasses, Summation, Versatility. 1. INTRODUCTION In the past years, most of the restaurants depend on the old manual ordering system that relies on pens and papers. Because of this, problems such as miscommunication with the customers, loss of orders, and unsatisfying process of orders arise. Today, real time ordering system has improved the quality of service of a lot of restaurant and other businesses. Real time ordering has reduced the chances of human error and it allows the information to be passed into to a device without a time consuming data input process. The researchers proposed a real time ordering and monitoring system that can be manipulated and supervised using devices such as Tablet Computer. The proposed system includes the process of ordering food, monitoring of sales reports and inventory of goods that are used in the restaurant.
2. RESEARCH OBJECTIVES 2.1 General Objective The main objective of this project is to develop a web-based ordering system with sales reports and inventory reports which will be compatible with tablet computers, laptops, and desktop computers.
2.2 Specific Objectives: The following are the specific objectives of the study: To develop the system that will provide and display the entire menu in the tablet. To develop the systems module for managing the ordering transactions. To generate sales reports for the administrator / manager. 2.3 Scope and Limitation
2.3.1 Scope of the Research The system encompasses the processing of customer orders, verifying orders, validating order status and summation of the customers bill. The system also covers the enabling and disabling of entry of products / foods, sales and inventory reports. 2.3.2 Scope of the Research The system is not connected to any social networking sites. The system is not liable to any incident about hacking of accounts. Likewise, the system will function in a stable internet connection.
3. RELATED LITERATURE 3.1 Wireless ordering PDA - Partner OT200Title and Authors Epos Company supplies various PDA equipment for remote order taking, including PARTNER OT-200. Orders can be transmitted directly from the OT-200 to the bar or kitchen via Wi-Fi, allowing your employees to spend more time with guests and less time walking back and forth. When your staff takes an order, they simply key it into the PARTNER OT-200 and the order is instantly transmitted through your Wi-Fi wireless system to any printer in the bar and/or kitchen, so the waiters can then progress to serve the next customer. Reduces time spent on order taking and keying orders into EPOS system information is directly transmitted via wireless to POS terminal and kitchen. Improves staff efficiency by eliminating need for waiters to go to kitchen to deliver orders Order processing time is immediate since kitchen receives order right away, allowing for quicker service, and higher table turnover. The researcher relates this article to their study because of the benefits that can get using an OT-200 is the same goal which the researcher aims in doing the system (EPOS Company,2012).
3.2 Tablet Ordering at Restaurants Can Increase Guest Satisfaction, Check average and Speed of Service The versatility of tablets are amazing if youve caught any iPad commercials lately (or any tablet ad for that matter), you may have noticed the amazing things you can do with one, from playing games, and watching movies to reading books and creating documents and ordering food from your favorite restaurant. No, we did not make that last part up; restaurants are implementing the use of tablets as digital menus. Guests can take their seats, and browse through a menu with the tap and swipe of their fingers. Does that burger look tasty? Just tap the screen to order. Do you want any sides to accompany your meal? Adding those are just as easy. Innovative companies are catering to consumers technological preferences and restaurant owners eagerness for efficiency by creating tablet menus that take orders, send orders to the kitchen and even allow guests to pay their bills on the spot. The advantages are large; restaurant owners can increase efficiency and improve throughput reduce costs, increase guest satisfaction and sales with these tablet ordering systems by recording more accurate orders, decreasing wait staff, lowering wait times for guests, and creating an easy way for guest to purchase more items on the spot. 22 year-old Specialtys Cafe and Bakery have implemented tablet ordering stations near their checkout lines, open to all guests you can imagine how well it speeds up lines during the lunch rush hour. There are even restaurants who offer tablet ordering just for their beverages Marc Vetris Osteria Restaurant recently introduced a wine, beer and cocktail ordering system utilizing iPads (Synergy Consultants,2011). 3.3 eMenu (Touch Screen Ordering Systems) eMenu is an interactive menu for restaurants, hotels and other entertainment venues, viewed on a networked LCD touch screen located on tables, offering patrons a full range of ordering and interactive entertainment services. Patrons want good, efficient service, they would not like to wait around to order food or drinks, to receive their order or ask for the bill. They want to look through the menu at their leisure and make the best choice based on what they see. eMenu is an efficient way of catering patrons thus enriching their dining experience.
4. SYSTEM OVERVIEW The system changes the manual way of ordering to automated way for the locale to have a better service towards their customers. The locale provided all the needed information for the completion of the system. The proposed system contains 3 modules for managing ordering transactions and generating reports. Admin can add/ delete users. The waiter can get orders and send it to the kitchen. The cashier releases the customers bill, and issues receipts. 4.1 SYSTEM FUNCTIONALITY The proposed system is divided into modules which includes: Managing account Ordering Viewing order status Viewing of table status Viewing of items/supplies Reports
The administrator will be able to manage the users accounts by clicking the System User icon in the Setup tab shown in Figure 3.
Figure 01. Administrators Setup Tab
The New order in the Order tab is used when taking orders from the customer shown in Figure 3.
Figure 02. Order Tab
The icon View order status in the Kitchen tab shows the list of orders that are on queue. The list also indicates the remaining time of the kitchen crews to prepare the food. This page updates every 10 seconds.
Figure 03. Kitchen Order Queue List
The Reports tab that is in Figure 6, The Figure shows the icons that the user can use when viewing reports whether sales, Canceled Orders and etc.
Figure 04. Report Tab
5. ARCHITECTURAL DESIGN Level 0 Context Diagram Level 1 Data Flow Diagram System Flow Chart Entity Relationship Diagram (ERD) Database Structure Visual Table of Contents Gantt Chart
6. DESIGN AND IMPLEMENTATION The design, development and implementation of the proposed system is to provide the locale a proper results based on the systems functionality and accuracy.
The employees were given opportunities to test and use the system for them to know more about the system and for the researchers to know what other problems the employees may encounter.
Implementation of the system takes time because the researchers are given limited time to test the system and orient the employees. The researchers may only test the system when the employees of the locale are not busy catering their guests.
7. CONCLUSION SUMMARY The researchers first gathered information in the locale to meet the requirements that the system requires by gathering sufficient information through research, interview, and observation, the researchers were able to develop system that would help the locale to improve their service towards their customers.
After gathering information through research, interview and testing. The researchers were able to develop a system to improve the way of ordering of the locale by changing the manual way to automated way of ordering. The system was able to meet the expected function and outputs. The system was able to make the transactions in the locale faster and more accurate.
The researchers recommend that the locale should provide the hardware that needs to be used in the system such as tablets for the waiters and waitress for them to fully have an automated order taking process. They should also provide a kiosk (if possible) for the kitchen area so that the food checker wont have any difficulties in controlling and using the system. They should also provide any kind of printer that can support printing receipts.
This project made by the researchers may possibly serve as an opportunity to open the idea to the future researchers.
8. REFERENCES [1] Touch Screen Wireless Ordering PDA System for Restaurants, Hospitality, etc OT-200. (2012). Epos Company. Retrieved September 3, 2012, from http://www.eposcompany.co.uk/wireless ordering- system.html [2] Web Waiter. (2007). Web Waiter Original Service Property Limited. Retrieved September 3, 2012, http://www.webwaiter.com.au/index.shtml [3] Tablet Ordering at Restaurants Can Increase Guest Satisfaction, Check average and Speed of Service. 2011. Synergy, Restaurant Consultants. Retrieved September 3, 2012, from http://www.synergyconsultants.com/tablet- ordering-restaurants-can-increase-guest-satisfaction-check- average-service-speed [4] Next Generations Restaurant interactive POS System. 2007. Media Systems 2000. Retrieved September 4, 2012 from http://www.m2ksys.com/documents/emenu.html [5] Pepitone, J. 2011. Restaurant POS Tablet: You Have Options with Android POS or Apple POS Articles. Retrieved September 3, 2012 from http://aptito.com/articles/2011/11/09/restaurant-pos-tablet- you-have-options-with android-pos-or-apple-pos/ [6] Restaurant Goes High-Tech With Tablet Ordering System. Updated November 23, 2012 7:19am from http://www.dnainfo.com/new-york/20121123/forest- hills/restaurant-goes-high-tech-with-tablet-ordering-system [7] Restaurants Using Tablets To Increase Accuracy, Efficiency. Posted date: October 1, 2012 from http://www.sunbeltfoodservice.com/2012/10/01/restaurants- using-tablets-to-increase-accuracy-efficiency/ [8] Tablets replacing paper menus in restaurants a long-term tren or too problematic? Karthick Prabu,February 2013 from http://www.tnooz.com/Tablets-replacing-paper-menus-in- restaurants-Is -this-trend-going-to-work-or-backfire.