ABSTRAK

HUBUNGANKOMUNIKASI ASERTIF PERAWAT DENGAN TINGKAT

KEPUASAN PASIEN DI RUMAH SAKIT MUHAMMADIYAH
SURABAYA

Oleh :
AGUS DWI LAKSONO

Tenaga perawat merupakan tenaga yang paling banyak berinteraksi
dengan pasien, sehingga cenderung mengamati hal yang dilakukan perawat
namun sebagian besar perawat belum dapat berkomunikasi asertif. Tujuan
penelitian ini adalah Mengetahui hubungan komunikasi asertif perawat dengan
tingkat kepuasan pasien
Penelitian ini menggunakan desain Analitik corelasional dengan
pendekatan Cross Sectional. Tekhnik sampling menggunakan aksidental
sampling, terdiri dari 36 responden, diambil sesuai dengan kriteria inklusi dan
eksklusi. Variabel independen penelitian ini adalah komunikasi asertif perawat
dan variable dependen adalah tingkat kepuasan pasien. Data dikumpulkan
menggunakan lembar kuisioner. Analisisa data menggunakan uji statistic
spearman rank rho, nilai = 0,018 = 0,05 berarti ada hubungan
komunikasi asertif dengan tingkat kepuasan pasien dengan menggunakan
SPSS 16.0
Dengan demikian disimpulkan ada hubungan komunikasi asertif
dengan tingkat kepuasan pasien. Untuk itu diharapkan untuk setiap perawat
agar berkomunikasi asertif karena dengan demikian dapat menigkatkan tingkat
kepuasan pasien

Kata Kunci: Komunikasi Asertif, Kepuasan Pasien



















ABSTRACT

ASSERTIVE HUBUNGANKOMUNIKASI NURSE PATIENT
SATISFACTION WITH HOSPITAL IN SURABAYA
MUHAMMADIYAH

By:
AGUS DWI LAKSONO

Nurses are the most energy interacts with the patient, so that
things do tend to observe nurses but most nurses have not been able
to communicate assertively.Knowing the purpose of this study is
assertive communication link nurses with patient satisfaction
This study uses corelasional Analytical design with cross
sectional approach. Sampling techniques using accidental sampling,
consisting of 36 respondents, taken in accordance with the inclusion
and exclusion criteria. The independent variable of this study is
assertive communication nurse and the dependent variable is the level
of patient satisfaction. Data were collected using a questionnaire
sheet. Analisisa data using Spearman rank rho statistical test, the value
of = 0.018 = 0, 05 means there are assertive communication
relationship with the level of patient satisfaction by using SPSS 16.0
Thus concluded assertive communication relationship with the
level of patient satisfaction. For that is expected for each nurse to
communicate assertively because thereby improving patient
satisfaction levels

Keywords: Assertive Communication, Kepuasan Pasien




















ABSTRACT
ASSERTIVE COMMUNICATION RELATIONS WITH NURSE PATIENT
SATISFACTION IN HOSPITAL MUHAMMADIYAH SURABAYA

Oleh :
AGUS DWI LAKSONO


Staff nurses are the most contact and interact with patients, but nurses can not
give satisfaction to the patient because not a lot of nurses who can communicate
assertively. Objective: To determine the relationship assertive communication
nurse with patient satisfaction levels.
This study uses corelasional Analytical design with cross sectional approach in
patients in RS.Muhammadiyah Surabaya. The sample was selected using
accidental sampling, consisted of 36 respondents, taken in accordance with the
inclusion and exclusion criteria. The independent variable of this study is assertive
communication nurse and the dependent variable is the level of patient
satisfaction. Data were collected using a questionnaire sheet. The analysis of data
using statistical test Spearman rho rank the value of > 0.018 p = 0.018 means
that there are assertive communication relationship with the level of patient
satisfaction by using SPSS 16.0
By knowing the conditions above, we conclude that the nurses assertive
communication affect the level of patient satisfaction in hospitals. For that is
expected for each nurse to communicate assertively because thereby improving
the level of patient satisfaction

Keywords: Assertive Communication, Patient Satisfaction