Abacus Training Manual

Abacus WorkSpace
Training Manual
07-Aug-14 Updated
This documentation is the confidential and proprietary
intellectual property of Abacus Distribution Systems (Hong Kong)
Ltd. Any unauthorized use, reproduction, preparation of
derivative works, performance, or display of this document, or
software represented by this document, without the express
written permission of Abacus Distribution Systems (Hong Kong)
Ltd d is strictly prohibited
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Abacus Distribution Systems (Hong Kong) Ltd
Unit 811-818, Tower 1
Millennium City 1
388 Kwun Tong Road
Kwun Tong, Kowloon
Hong Kong
T (852) 2960 8888
F (852) 2811 9800
SITA: HKGNM1B www.abacushk.com
Abacus Distribution Systems (HK) Ltd.
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Table of Content

Sign In / Sign out.4
Access Abacus Workspace ........................................................................... 4
Terminal Address ......................................................................................... 6
Check for updates ....................................................................................... 7
Sign In / Sign Out ....................................................................................... 9
Sign In (all working area) .................................................................................................................... 9
Displaying all working area ................................................................................................................ 9
Change Passcode ............................................................................................................................ 10
Sign Out ......................................................................................................................................... 10
Reservation and Ticketing ........................................................................... 11
Graphical View ............................................................................................................................... 11
Air Reservation ................................................................................................................................ 13
Email flight information to custome ..................................................................................................... 15
Email Proposal ................................................................................................................................ 22
Hotel Reservation....................................................................................... 35
Car Reservation ......................................................................................... 39
Helper App..41
VirtuallyThere Panel ................................................................................... 41
PNR Services ............................................................................................ 46
Scribe script .............................................................................................. 47
FOID script ..................................................................................................................................... 48
Currency Exchange .......................................................................................................................... 48
Gpassive script ................................................................................................................................ 50
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Red App ................................................................................................. 53
Reissuance red app....54
ETPIR red app ................................................................................................................................. 55
Itinerary Red app ............................................................................................................................. 60
Advance Passenger Info (APIS) .......................................................................................................... 65
Booking Services ............................................................................................................................. 73
Paste Special .................................................................................................................................. 76
Abacus WorkSpace VS Abacus Whiz..77
Point and Click .......................................................................................... 78
Block mode ............................................................................................... 84
Quick & PF Keys ........................................................................................ 85
PF setting ........................................................................................................................................ 86
Set variable PF key .......................................................................................................................... 88
Quick Keys setting ........................................................................................................................... 89
Graphical Seat Map .................................................................................. 93
Miscellaneous Tools....94
Screen Setting ........................................................................................... 95
Screen View Setting .......................................................................................................................... 95
Customize Screen Layout .................................................................................................................. 97
Select Printing ................................................................................................................................. 97
Command line setting ...................................................................................................................... 99
Abacus Replay ............................................................................................................................... 100
Memo Area .................................................................................................................................. 100
Abacus System Setting .................................................................................................................... 101
Appearance .................................................................................................................................. 105
Agent applications ......................................................................................................................... 107
Tips ........................................................................................................ 109
Connection In Progress ................................................................................................................... 109
Appendix ............................................................................................... 110
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Access Abacus Workspace

Abacus WorkSpace is our next generation Point of Sales that meets your unique business needs today, and
into the future. All Abacus Whiz users will be upgrade by batch to our new Point of Sales Abacus
WorkSpace by the end of 2013. After installation, Abacus WorkSpace icon will display on desktop as
below.

Note: you may require sign in twice.
1
st
Sign in is used for download Red Apps.
2
nd
Sign in is used for access Abacus WorkSpace classical mode.

After double click the icon, system will prompt out a box which you can select Abacus WorkSpace or
Whiz.

A Sign in box will appear. You may require entering your password. System will check and download the
applicable apps to your Abacus WorkSpace at the 1
st
sign in.

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Upon first time sign-in to Abacus and/or current passcode has been used for 90 days. You will receive
below prompt message:

You can input your new passcode and confirm new password. The host sign in password will be updated at
the same time.

Successful access to Host screen

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Terminal Address

There are two ways for you to find out the Terminal Address

a. Use the menu option View Connection Details

b. The bottom of command view

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Check for updates
To check any updates for Abacus WorkSpace such as red apps or Abacus WorkSpace version
System checks and downloads automatically and you may continue your work.
After checking, system will require to restart Abacus WorkSpace for update latest version.

Steps to check update:

Help > Check for Updates

Response:

System will check automatically. You can continue your work.

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After checking, you may get below responses:
a. If no any update, system will response There is no updates to download.

b. If any updates, system will auto download. After downloaded, system will require users to restart for
update AWS.

You can click Restart Now for update Abacus WorkSpace.

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Sign In / Sign Out

All existing host sign in code and password you are using in Whiz are remain unchanged. Please sign in
with your current sign in code and password to access Abacus Workspace.

Sign In (all working area)
SI1101 (ENTER) - sign in all working areas with sign in No.1101

Response: Enter password

AGENT SIGN IN

CURRENT PASSCODE< > ID <001228> CTY <H3H8 >

DUTY CODE <.> AREA <*> NEW PASSCODE < >

Fill-in the current passcode space and press Enter
Note: NO bracket in current passcode and new passcode

Displaying all working area
You can switch to other working area by command (e.g. B) or just one click.

Response:

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Change Passcode
To change your passcode, input your current passcode, tab to the new passcode field, input your new
passcode and enter. You will be signed into the Abacus system and your passcode will be changed. See
the Sign-In Mask below to become familiar with the fields.

Enter current passcode

AGENT SIGN IN

CURRENT PASSCODE< > ID <001228> CTY <H3H8 >

DUTY CODE <.> AREA <*> NEW PASSCODE < >

Enter new passcode

Note: Passcode change requirment remain unchange.

Note: Password change requirements:

Password must contain a combination of seven or eight alphanumeric characters.
E.g. ABCDEF1 or 1234567A.
You can use any numeric and alpha characters used except for Q and Z.
No more than three repeating characters allowed. E.g. ABCD888
You cannot reuse last four password.

Sign Out
SO - sign out all working areas

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Reservation and Ticketing

Highlight:
All host entries remain unchanged. You can use all entries in command view to finish the booking
as well.
In Abacus Workspace, some keys functions have been changed as below

Whiz Abacus WorkSpace
Clear Screen Ctrl + Backspace Alt + Backspace
Previous entry display Ctrl + Alt +

A Menu mask will rename as Red Apps.
In Abacus WorkSpace, you may use copy and paste instead of moving the cursor to previous entry
and enter.

Graphical View
Graphical View can enhance productivity with a full suite of GDS functionality on Air, Car, Hotel, Email
schedule with a simplified Graphical Workflow.

Go to Graphical View:

Click Graphical View
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Select New Reservation for create PNR then click OK

.

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Air Reservation

Fill in the requested data (* are mandatory) into the box.

Then, click Search

Flight
info
Number of
passenger
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Air result
Then, an air result table will be display. The table will show travelling date/time, 26 booking classes and
12lines. Moreover, air result table capability that quickly enables to you to not only search by current date
but also provide more date and return flight availability

You can see more availability
Return Flight
For more Flights
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Email flight information to customer
You can email the below flight information to your customer.

Email flight information to
customer by ticking the
box
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After ticking the box, you may select the flights which send to customers.

Select
flights
Click Email after selected flights
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You may click Save Draft. The draft will store into Email proposal. (see P.20)
Trip composer will not display if has selected

Traveler will receive the below flight schedule

Input customer email
Edit email body
Send to customer
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Trip Composer
It will store your selection as trip composer. You can shop all selection, then select the best options and send
to your customer.

Tick the box
Select
flights
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Then, you can click the

System will response as below

Select the paste button
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Besides, you can see the paste file which has 2 flights saved.

Trip Composer not only used in Air selection but also able used in Hotel and Car.

Click the file
2 selected flights will store at trip composer
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If user would like to send to customer, you can tick the flight > click Add

Optional selection
If add as Group, the flight will group as Itinerary 1.

2. Tick the selected
flight
1. Click Add
Flights transfer to email body
Click Add as Group
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Email Proposal
Email proposal will store all draft and sent message. You may review or open messages which you
saved in email proposal.

Step 1: You can click Email Proposal for review the messages.

Step 2: Email proposal panel will prompt out. You can select drafts or sent massage.
For example: select Drafts message

Step 3: Then, select and click on your message

Step 4: Click open

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Step 5: The selected message will display.

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Graphical View Reservation
Sell Flight

Click the flight
Show the line number
Input Class code Then, click Sell
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Response:

After sell round trip, Click PNR continues the booking.

Sold seats
will show at
Trip
Summary
For return flight, click BKK-HKG
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You can click Traveler Details for input name, phone, ticketing, Remarks and received field without
any commands.

Name Field

Phone Field

Enter PAX name Click Add
Enter Phone number Click Add
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After fill in the requested data (* are mandatory) into the box, you can click End Options

You can select the following options

E/ET & ER : System will perform E,ET or ER in host according to your selection
I & IR : System will perform I or IR in host according to your selection
Save : Save your current modification to PNR without end transaction

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PNR can be validated at both graphical view and command view. When you return to command view by
clicking Area A then display PNR as below.
Entry: *A
FQPLVT
1.1CHAN/TAI MAN MR
1 CX 615Y 20MAR 3 HKGBKK HK1 1005 1205 /DCCX*7UDLE7 /E
2 CX 750Y 26MAR 2 BKKHKG HK1 1150 1535 /DCCX*7UDLE7 /E
TKT/TIME LIMIT
1.TAW//
PHONES
1.HKG-25389999-A
PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY
TICKET RECORD - NOT PRICED
REMARKS
1.GV NAMES BOOKING 1618/18JAN13
2.*HOLDING HKG PASSPORT
3.*HOLDING HK PASSPORT
RECEIVED FROM - 6KM
H3H8.H3H8*AKN 0255/18JAN13 FQPLVT H
Note: Booking will display.

Air Shopping
A Powerful Shopping Tool for you easily searches the lowest fare with availability checking.

Step 1: Choose LOW FARE SEARCH.

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Step 2: Fill in the requested data (* are mandatory) into the box.

Notes:
1. Flight information (destinations, travel date, carriers etc.). * are mandatory
2. You can select Arrival/departure date
Arrival: system will search flights which arrive on request date
Departure: system will search flights which departure on your requested date
3. Option selected will display 7 days availability in Calendar View.
4. Number of passenger
5. After enter all information, you can click Search
C

C

C
C
C
C
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Calendar View
Then, a fare calendar will display. The lowest fare will be displayed according to departure date and return
date with availability search. Lowest fare search capability that quickly enables you to not only present
customers the best fare options but also provide details with a single glance.

Example: In the below example, you may easily found out the fare departure on 18Mar and return on
25Mar is lower than the original selected date.

System will show the air result table. The table will show travelling date/time, booking class, fare type and
the total fare (included tax) etc. Moreover, you can email the below flight information or fare details to your
customer.
You can search more
availability
Click View Flights for more AV display
There will
show the fare
breakdown
when the
mouse over
the item
The lowest fare will be
highlight
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After selected View Flights, system will show the fare and availabilities by selected date (18MAR and
25Mar)

Fare Type: Pub Publish fare
Private fare

Rule and Condition
You can check rule and condition by clicking the selected flights

Step 1: Click on the flight

Sorting by lowest fare &
available flights
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Step 2: Click Fare Basis on Trip Summary

Step 3: Rule and Condition will display

Note: Rule and condition will show in category.
You can click the rule number, system will display specify rules.
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Air Shopping Reservation
Sell Flight

Click the flight
Show the line number
Then, click Sell
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Response:

PNR can be validated at both graphical view and professional view. When you return to host by clicking
Area A then display PNR as below.
Entry: *A
NO NAMES
1 RJ 183S 18MAR 2 HKGBKK SS1 2125 2325 /DCRJ /E
2 RJ 182S 25MAR 2 BKKHKG SS1 1525 1900 /DCRJ /E
PRICE QUOTE RECORD EXISTS
TICKET RECORD - NOT PRICED
REMARKS
1. GV NAMES BOOKING 1742/24JUN13
H3H8.H3H8*AKN 0443/24JUN13

Note: Booking will display.
You can input Pax Name, ticketing field, Phone field and received field with command entry.

Sold seats
will show at
Trip
Summary
For fare condition, you can click fare basis.
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Hotel Reservation
Host hotel reservation command remains unchanged. Besides host command, we also provide hotel
reservation in Graphical View. No entries require just few clicks to complete shop & book.

- Hotel information
- Hotel Photos
- Map

a. Graphical View

Step 1: Click Hotel
Step 2: Fill all hotel information into bracket.
Step 3: Click Search

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b. Point and Click Mask

Step 1: Click Point and Click

Step 2: fill in hotel information into bracket
Step 3: Click OK

To display the hotel rate, property information, map etc, you may double click on the hotel name from
the short cut. Hotel interactive view will open.

Please use
HOD* to
view more
hotels
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1 Available Hotels show other hotel in the search result. You may click on the hotel name to
view other hotels rate and property information.
2 Hotel displayed on the current page
3 Click >> to view more hotel (system will trigger HOD* backend)

Scroll up and down
to view more
3

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You may view other information by click on the difference tab below

Scroll down to view
more rate
Click Book this rate will
open the point and click
hotel sell mask in Helper
Apps

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Car Reservation
Host car reservation command remains unchanged. Besides host command, we also provide car
reservation in Graphical View. No entries require just few clicks to complete shop & book.

a. Graphical View

Step 1: Click Car
Step 2: Fill all hotel information into bracket.
Step 3: Click Search

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b. Point and Click

Step 1: Click Point and Click
Step 2: Fill in car information into bracket
Step 3: Click OK

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VirtuallyThere Panel
VirtuallyThere Panel is an easy tool which can select email content, hide fare details, hide booking class,
select language and add remarks etc. Moreover, it is no any command required.

There are 2 ways to go to VirtuallyThere Panel

a. Go to Tools > VirtuallyThere

b. Go to Helper APPS > VirtuallyThere

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VirtuallyThere Panel

Notes :
1. Choose email content.
a. Itinerary sent a hyperlink through email. Pax check the itinerary on VirtuallyThere website.
b. Embedded Itinerary email content is paxs itinerary
c. Embedded Itinerary with PDF email content is paxs itinerary with PDF
d. eTicket content with a website. Pax can check the eticket on VirtuallyThere website.
e. Embedded eTicket email content is eTicket
f. Embedded eTicket with PDF email content is eTicket with PDF
2. You can hide booking classes or fare details e.g. issuing agents
3. Select TO/CC/BCC
4. Email address
5. We provide 20 languages to choose
6. Sender name and email address
7. You can change the subject line. If no input, the subject line will follow the default setting in Trip Connect
8. Add segment remarks

C
C
C
C
C
8

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Response:

PETOMMYCHAN@HOTMAIL.COMTO/EPEROISE==CHAN@GMAIL.COMTO/HPE
KENCHOI@BIGTRAVEL.COMFR/KENCHOI*
6ABACUSEMXPRA1/2/3
MADCOH
1.1CHAN/TOMMY MR 2.1CHAN/ROSIE MS
1 CX 524Y 20AUG 2 HKGNRT HK2 0100 0610 /DCCX*3UO5AG /E
2 JL 735Y 26AUG 1 NRTHKG HK2 1815 2200 /DCJL*RSW8R2 /E
TKT/TIME LIMIT
1.T-05JUN-H3H8*AAC
REMARKS
1.S1 CONFIRMATION NUMBER OF DELUX HOTEL IS H12345
RECEIVED FROM - AC
H3H8.DWK*AAC 0120/05JUN13 MADCOH H
*PE
EMAIL ADDRESS
1.KENCHOI@BIGTRAVEL.COM
FR/KENCHOI
2.ROISE==CHAN@GMAIL.COM
TO/H
3.TOMMYCHAN@HOTMAIL.COM
TO/E

Email address and itinerary remarks will be stored in PNR
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VirtuallyThere Benefits:

1. Itinerary customize to customers phone size.

2. You can use company logo as bookmark or VT heading. It provide a promotion channel for

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3. Customers can view the selected itinerary especially their phone device offline.

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PNR Services
PNR Services is a user friendly tool to send SSR/OSI. It is easier to request Meal, Assistance,
Wheelchair, OSI, Frequent Flyer and Paid seats.

a. Go to Tools > PNR Service

b. Helper APPS > PNR Service

PNR Service window will prompt out.

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Response:
3CHML1-2.1~
GREJUL
1.1WONG/MEIMEI MS 2.1WONG/SIUMING MSTR*C09
1 CX 251J 30MAR 6 HKGLHR HK2 2355 0505 SPM /DCBI*7N5MW3 /E
2 CX 252J 05APR 5 LHRHKG HK2 1230 07051 SPM /DCBI*7N5MW3 /E
TKT/TIME LIMIT
1.T-11JUN-H3H8*ARL
*P3
GENERAL FACTS
3.SSR CHML CX NN1 HKGLHR0251J30M 1.1 WONG/SIUMING MSTR

Scribe script
Scribe script is a tool which includes Child and Infant/ FOID/ OSI functions to assist you at work in
different categories. You can fill in all traveler info and press enter. It will automatically converted into
entries and reflected in the Host screen.

Child and Infant script
You can input child & infant name, ages and date of birth. It will convert into entries (Child/ Infant name
and 3CHLD/ 3INFT)

Response:
-I/WONG/PUIPUI MISS*I093INFT/WONG/PUIPUI MISS/20JAN12-1.1*

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FOID script
You can input the information through FOID script and system will auto create SSR FOID for passenger.

Response:
3FOID/NIHA22225555-1.1*

Currency Exchange
You may use the script - @CUR-EXC for currency exchange.

Step 1: Select @CUR-EXC

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Step 2: Below Menu will display and select BBR/IATA Rate Conversion

Step 3: Input currency code convert from, currency amount and currency code convert to

Response:

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Gpassive script
You may create passive segment easily with using Gpassive script. It provides Air/Hotel and Car
selection. For Hotel, there is a new features Get Info. You can use Abacus hotel property code to
get city code, hotel name, address, phone and fax number more easily.

Step 1: Script menu will open. You may double click GPASSIVE script

Step 2: In GPASSIVE script, you may select to add passive segment of Air , Hotel or Car.

Please refer to below for the screen shot of individual scripts:

Air

You may enter the carrier
code or select from the
drop down list.
Click here to add more
segments
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Response:

Hotel

Response:

You may enter Abacus hotel property number and click GET INFO to
populate the city code, hotel name, address, phone and fax number.
New
0HHTHIGK1LGAIN20APR-OUT21APR/HI HOLIDAY INN EXPRESS MASPETH/F1K/1
59.99USD/G/PC-HI0081072/SI-59-40 55TH ROADMASPETH NY 11378LGA
11378FONE 1-718-416-2500FAX 1-718-416-2501REQ KING SZ BED NON SMKG
RM/CF-H22222222SEG 1 GK

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Car

Response:

You may enter the car type code or
select frequent use car type from
the drop down list

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Red App
Menu mask has renamed into Red app. You can find Whiz popular mask and power suite red app in AWS.
They can assist you at work in different parts.

New features of Red App
1. Reissuance Red App
It maintains reissuance mask function. The workflow is same as Whiz mask.
Now, it supports reissuance from MCO and one page design. You can view all items more clearly.

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One page design

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2. ETPIR red app

ETPIT maintains its own function. You may customize your user profile in email setting. e.g. Consultant
name, Office operation hour, agency address and remarks.

Maintain functions

Email setting
Step 1: Click Email setting

Language
selection
Print fare details and
booking class
Service Fee insert
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Step 2: Select email type and fill in the user profile

~ Set once only

Select Microsoft Outlook If
you use Outlook.
Input agent
information
Optional
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Step 3: Click Save

Step 4: System acknowledgement will display

ETPIR will send email or review with the above information

Consultant name
Operating hour
Agency address
Email address
Agency contact
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Header remarks, segment associate, footer remarks, seat request and meal request will display on
ETPIR.
For seat request, if PNR has seat request on SSR and pre-reserved seat (*B). ETPIR will show
pre-reserved seat.

Select Itinerary remarks to print on ETPIR

Header remarks
Seat request Meal request
Segment associate remarks
Footer remarks
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Multiple selections
You can selected multiple and send ETPIR to passengers.

Passengers will received ETPIR as below

Select
tickets
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3. Itinerary Red app

All functions of itinerary are same as Whiz. You may upload your logo and edit the itinerary with new
tools.

New Enhancement
a. Show APIS info & Display booking class

b. Editing Tools

Editing tools include cutting, copy, paste, undo and redo.

c. Upload logo

Step 1: Click Page Setting

Step 2: Click Select

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Step 3: Select file and click Open

Step 4: Click Save

Response:

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A. Change font type or font size
Step 1: highlight the wording

Step 2: select the font type

Or font size

Response:
The wording will change to selected font type and size

For whole document, users can press Ctrl + A and change font type or size
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B. Save as document or text

User can select save as document or text by select ITIN templates.
- Design K/ Classic/ Design S for save as PDF
- Design K-TXT / Classic -TXT/ Design S - TXT for save as Text
- Design K-RTF/ Classic RTF/ Design S - RTF for save as Words

Step 1: select template

Step 2: Click Save button

Step 3: Select folder

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**(For using Design K-TXT template )**
After saved Design K TXT template, you may right click the file and open with Words/ open office

**(For using Design K-RTF template)**
After saved Design K RTF template, you may change font type to BatangChe.

Response:

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4. Advance Passenger Info (APIS)

The functionalities are similar to Advance Passenger Info Mask in Whiz. It helps our agents easily to
report Secure Flight (TSA) and Advance Passenger Information (APIS) to airlines. It is also fulfil the Secure
Flight requirement on collecting passenger names without titles and honorifics.

Simply follow the below steps to insert the APIS info into PNR if necessary:

Step 1: Click APIS

System will redisplay the passengers name, itineraries and APIS form.

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Step 2: Select APIS items and then click Confirm

Passport Information = DOCS
TSA Secure flight = Date of birth
Address information = DOCA
DOCO & redress number = Visa number / redress number

Click Please select APIS form = select all APIS form
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If you have selected Please select APIS form, all filed will be opened for entering information:

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How to enter APIS?

Step 1: Select passengers name and segments

For infant passenger, users can select the associated adult passenger

Step 2: Fill in the Passport Information (DOCS) all fields are mandatory

You may amend the passenger name or delete the title if necessary.

Select segments
For all segments , please click

Select passengers
name
Gender will auto select if
passenger with title
MS/MR/MISS./MSTR
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TSA secure flight

All data in TSA secure flight will auto synchronize with DOCS.

Step 3: Fill in the Address Information (DOCA) all fields are mandatory

Street = 40characters
City = 20 characters
State = 2 characters

Step 4: Fill in the Visa / Other Information (DOCO) in the applicable fields.

For visa information,

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You may select redress number or known traveler number

Step 5: Fill in FOID info if any

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Step 6: Click Add APIS

Response:

Users may review or delete the information before input into PNR

Step 6: Click Send

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Response:

In APIS

In host

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5. Booking Services
Booking Services is a standard app which has installed once AWS set up. Agent can use for
retrieve TIMATIC information.

a. Visa Advisor with PNR
Fill in the travel information then click Send

Visa and health information will show as below

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Visa Check Remarks

Response:

~ Information will send to PNR as history remarks

Save

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b. Visa Advisor without PNR

Users may search TIMATIC information without PNR.

Steps: Select Visa advisor without PNR > Fill in the travelling information > Send

Response:

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6. Paste Special

Paste Special is avaliable in Abacus Workdspace. The functionalities is same as Whiz version. Agents can
create multiple lines of remarks. It shortens PNR creation or modification process with this productivity
app for users with huge numbers of remarks information

Step 1: Copy text

Step 2: Double click the box and all copied text will auto paste.

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Step 3: enter command on Prefix

Step 4: Click OK

Response:
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New Enhancements
Point and Click
Point and Click is a tool which can sell the pasted availability display, connecting flights and support in
general & direct access availability. It provides a faster and user friendly way to create PNR.

a. Pasted availability display

Example: Display 2 availabilities and sell for BKK round trip
120JANHKGBKKCX
20JAN SUN HKG/Z8 BKK/-1
1CX 751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E
H9 K3 M0 L0 V0 S0 N0 O0
2CX 615 J9 C9 D9 I9 Y9 B9*HKGBKK 1005 1205 333 L 0 47 DCA /E
H9 K9 M9 L9 V9 S9 N9 Q9
* - FOR ADDITIONAL CLASSES ENTER 1*C.
127JANBKKHKGCX
27JAN SUN BKK/Z7 HKG/1
1CX 614 J9 C9 D9 I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E
H9 K9 M9 L9 V0 S0 N0 O0
H9 K9 M9 L7 V0 S0 N0 O0

Although HKG-BKK is a pasted availability, Point and Click support double click on the class code on the
pasted availability to sell. As refer to the above example, HKG-BKK is a pasted availability display. You
may point and click (double click) to sell CX751I/20Jan HKG-BKK

120JANHKGBKKCX
H9 K3 M0 L0 V0 S0 N0 O0
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Sample response:
120JANHKGBKKCX~
H9 K4 M0 L0 V0 S0 N0 O0
01I1~
1 CX 751I 20JAN 7 HKGBKK SS1 1425 1620 /DCCX /E
SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS.

Example for return flight selling

Point and Click on the selected return flight class code

127JANBKKHKGCX
H9 K9 M9 L9 V0 S0 N0 O0
H9 K9 M9 L7 V0 S0 N0 O0
120JANHKGBKKCX~
H9 K4 M0 L0 V0 S0 N0 O0

Sample response:
127JANBKKHKGCX~
H9 K9 M9 L9 V0 S0 N0 O0
01I1~
2 CX 614I 27JAN 7 BKKHKG SS1 1310 1650 /DCCX /E
SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS.

System will auto display
AV once again
127JANBKKHKGCX~
27JAN SUN
BKK/Z7 HKG/1
1CX 614 J9 C9 D9 I9 Y9
B9 BKKHKG 1310 1650
333 L 0 DCA /E
H9 K9 M9 L9
V0 S0 N0 O0
2CX 750 J9 C9 D9 I9 Y9
B9 BKKHKG 1200 1555
333 L 0 DCA /E
H9 K9 M9 L7
V0 S0 N0 O0
3CX 712 J9 C9 D9 I6 Y9
B9 BKKHKG 1625 2000
773 R 0 457 DCA /E
H9 K9 M9 L0
V0 S0 N0 O0
4CX 708 J9 C9 D9 I9 Y9
B9 BKKHKG 0925 1305
333 L 0 DCA /E
H9 K9 M9 L9
V9 S4 N2 O0
5CX 2700 J9 C9 D8 I4 Y9
B9 BKKHKG 0825 1210
333 B 0 X135 DCA /E
H9 K9 M9 L9
V9 S9 N9 O2
6CX 702 J9 C9 D7 I1 Y6
B0 BKKHKG 1910 2250
772 D 0 7 DCA /E
H0 K0 M0 L0
V0 S0 N0 O0.
01I1~
2 CX 614I 27JAN 7
BKKHKG SS1 1310
1650 /DCCX /E
SURNAME CHG NOT
ALLOWED FOR CX-I
Then auto sell I class
Previous point and Click response
System will auto display
AV once again
127JANBKKHKGCX~
27JAN SUN
BKK/Z7 HKG/1
1CX 614 J9 C9 D9 I9 Y9
B9 BKKHKG 1310 1650
333 L 0 DCA /E
H9 K9 M9 L9
V0 S0 N0 O0
2CX 750 J9 C9 D9 I9 Y9
B9 BKKHKG 1200 1555
333 L 0 DCA /E
H9 K9 M9 L7
Then auto sell I class
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b. Connecting flights

Example for connecting flight selling

Point and Click the selected class code
125JANHKGMANCX
25JAN FRI HKG/Z8 MAN/-8
1CX 257 F4 A4 J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E
I0 W4 R4 E2 Y4 B0 H0 K0 M0
2CX/BA 1227 J4 C4 D0 I0 Y4 MAN 1815 1920 319 D 0 X67 DCA /E
B0 H0 K0 M0 L0 V0 S0 N0 O0

Sample response:

System will auto sell connecting flights
01J1*~
1 CX 257J 25JAN 5 HKGLHR SS1 0950 1500 /DCCX /E
SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS
2 CX1227J 25JAN 5 LHRMAN SS1 1815 1920 /DCCX /E
OPERATED BY BRITISH AIRWAYS P.L.C.
SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS.

c. Sell different class code

Example: HKGLHR book on J class
LHRMAN book on K class

125JANHKGMANCX
25JAN FRI HKG/Z8 MAN/-8
1CX 257 F4 A4 J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E
I0 W4 R4 E2 Y4 B0 H0 K0 M0
2CX/BA 1227 J4 C4 D0 I0 Y4 MAN 1815 1920 319 D 0 X67 DCA /E
B3 H1 K4 M0 L0 V0 S0 N0 O0

Point and Click the domestic flight

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Sample response:

Point and Click mask will prompt out as below

System will sell different class on both flights

01J1K2~
2 CX 257J 25JAN 5 HKGLHR SS1 0950 1500 /PENDING /E
SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS
4 CX1227K 25JAN 5 LHRMAN SS1 1815 1920 /DCCX /E
OPERATED BY BRITISH AIRWAYS P.L.C.
SURNAME CHG NOT ALLOWED FOR CX-K FARECLASS.

Input J class for 1
st
sector
then click GO
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d. Point and Click Setting
User may set the number of seats in each point & click.

Go to Helper App > Point and Click

Point and Click panel will prompt out.

Step 2: Select Point and Click Settings

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Step 3: Select number of Seats

Step 4: After select the number of seats, click Save

Response

System will auto sell the specific number of seats
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Copy and Paste
In Abacus WorkSpace, you can copy the host response as text.

Example:

Block mode
In Abacus WorkSpace, you can choose block mode or line wrap mode. Block mode is more user-friendly to
copy schedule for customer.

Example for block mode and line wrap mode

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Quick & PF Keys
Whiz Programmable key will replace by Quick & PF keys.

There are 2 ways to access Quick & PF keys

a. Go to Tools > Quick & PF keys

b. Go to Helper Apps > Quick & PF keys

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Difference between PF Keys and Quick key

PF keys
Maximum set 24Keys
Select keys F1 to F12 , Shift + (F1 to F12)
No any combination

Quick Keys
Maximum 36 Keys
Able combination setting
Select keys CRTL + ALT + X ( X = 0-9, A-Z)
Able record host entries to be Quick Keys

How to set
PF setting

Step 1: Click Edit

Step 2: Select and Click a key e.g. F3

Click Edit
Select 3
You may
press F3 on
the keyboard
to send this
PF key to
Host window
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Step 3: Input Key label, Key Description and Key Command then click OK

Example of PF Key Command

Example 1:

Host Response:

9HKG AAA TRAVEL 22663372 MARY7T-A6MARY*
Input all
information
The keyboard mapping is same as
host. Use Ênter button for auto
enter.
9HKG AAA TRAVEL 22663372 MARY7T-A6MARYÊ
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Example 2:

Host Response:

Set variable PF key

^SR - Start request. It input at the beginning of command and used for start
up the variable PF ley
^V - Variable text.
Ê - Auto enter

9HKG AAA TRAVEL 22663372 MARY*
7T-A*
6MARY*
PTR/3B4544
PRINTER DESIGNATED
DSIV3B4544
OK PTR ASSIGNED
W*AT
OK-0008

9HKG AAA TRAVEL 22663372 MARYÊ7T-AÊ6MARYÊPTR/3B4544ÊDSIV3B4544ÊW*ATÊ

You may set variable PF key
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Example for Variable PF key
Step 1: Using ^SR to start the variable PF key

Step 2: Input information

Step 3: Select PF key

Host Response:

CQuick Keys setting

^SR3FOID/^V-1.1Ê
NI55669977
3FOID/NI55669977-1.1<<*
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Quick Keys setting

Step 1: Click Record

Step 2: System start recording. You can start to enter the entry in command view.

N*NM1/ KARMEN<<

Step 3: After click Stop recording, the entries will store

Step 4: The entry is recorded. You can select the quick key and input the label.
Then, click OK to save

Select a
quick key
Input a label
You may record the entries and save as a Quick
key
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Delete PF Key

Step 1: Click Edit

Step 2: Select and Click a key e.g. F3

Click Edit
Select F3
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Step 3: Clear all command, label and Key Description

Step 4: Then, click OK

Delete Quick Key

Step 1: Click Edit

Step 2: Select Quick key

Select a
quick key
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Step 3: Clear all recorder sequence and label, then click Save

Graphical Seat Map
Graphical Seat map is easier to read and identify facilities. You can retrieve seat map of every carrier in
itinerary with a single command. It is provide for IMAP & IPRS carriers (Ref to Y/AAI/PRS)

Entry: 4G1*

Response:

Both flights seat map
Move Up and Down
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Click return flight CX614. When you click a seat number, the seat will be reserved.

Note: You may use entry: 4G<line nbr>*/O to override the graphical response and return the host seat
map display.

Select 37E
Seat auto reserved
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Screen Setting
There are 2 screen views setting and 4 Screen layouts for you. You can customize the screen setting
according to your preference.

Screen View Setting
Screen View setting is used for single working area only. The setting apply on current working area. It is
flexible for you to customize each working area.

a. Split Screen

1. Use the menu option View Connection Details

2. Click Split bottom

Response:

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b. Full Screen

1. Use the menu option View Connection Details

2. Click Full bottom

Response:

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Customize Screen Layout
Screen layout is applying for all working area, you may switch to other working area within the divided
screen

Go to View>Customize Screen Layout

Select Printing
Select printing function is available to print the screen response. You may use click the printer button.

Step 1: Highlight for select print

Step 2: Click printer button

Select your
preference
Click OK
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Response:

Select printer and click Print

PTR printing
There is a new enhancement on printing. You may switch Shift + Enter to print the PNR (same as using
PTR printing entry in Whiz)

Step 1: input the entry on host. For example: *N*I*P6

Step 2: Press Shift + Enter

Response:

System will auto send PTR*N*I*P6 and print the specific fields
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Command line setting
Command line enable you to display all previous entry clearly.

1. Choose View > Command Line

Command line will show on the screen top. You can enter the comman on the line.

Response:
120JANHKGBKKCX
1CX 751 J9 C9 D9 I8 Y9 B9*HKGBKK 1425 1620 333 R 0 DCA /E
H9 K9 M0 L0 V0 S0 N0 Q0
2CX 615 J9 D9 I9 Y9 B9 H9 HKGBKK 1005 1205 333 L 0 47 DCA /E
K9 M9 L9 S9 N9 Q9 O4
3CX 701 J9 C9 D9 I9 Y9 B9*HKGBKK 1605 1755 772 R 0 7 DCA /E
H9 K9 M9 L2 V2 S2 N2 Q2
4CX 713 J9 D9 I9 Y9 B9 H9 HKGBKK 0910 1110 773 B 0 DCA /E
K9 M9 L9 S9 N9 Q9 O9
5CX 703 J9 C9 D9 I9 Y9 B9*HKGBKK 2000 2150 773 D 0 DCA /E
H9 K9 M9 L9 V9 S9 N9 Q9

Display and select previous entries by click .

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Abacus Replay
This tool can recall previous entry. You may select more than one entry by press Ctrl + selected
entries.Then, they will send to host window.

Go to Tools > Abacus replay

All entries displayed in the window

Memo Area
Memo area help you mark/paste your important data, message or system response.

Open Memo Area: View > Memo Area

You can copy data on memo area
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Abacus System Setting
You may setup your personal setting in Abacus System. Examples include: Accumulated response, bold
font, Point & Click highlighting and tool tips, Graphical Seat Map, cursor type, etc

Customize the setting: Tools > Options > Abacus System

Default Setting:

C
C
C
C
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1. Bold font can mark the wording being thick.
Unclick Bold font Click Bold font

2. Point and Click

- Highlight
When Highlighting is selected, point and click-able items will be highlighted in a different colored text.
e.g Blue by default)

- Tool tips
Activating this function will allow user to see tool tips when they mouse over the item during point and
click.

- Air sell assitance ( for more details,
a. If activated, when user double click on the class of service from the availability, Point and Click
panel will open. User may make use of the panel for sell on specific class or number of seat.)

b. If not activated, seat will auto sell from host once you click on the class)

3. Line Cursor and Bold Cursor

4. Line wrap mode

Bold mode

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Recommend Setting

4. Keyboard mapping, please refer to Page104
5. You can select print in OKI and EPSON printer and fit the margin.
C
C
C
C
5

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Keyboard Mapping

Function Window Keyboard Abacus Keyboard Sabre Keyboard
Print Window Ctrl + P Ctrl + P Ctrl + P
Full Screen Ctrl + F Ctrl + F Ctrl + F
Split Screen Ctrl + S Ctrl + S Ctrl + S
Move left to right through the Pages , + Shift + P + -> Shift + P + ->
Move right to left through the Pages , ^ Shift + P + <- Shift + P + <-
Copy Ctrl + C Ctrl + C Ctrl + C
Paste Ctrl + V Ctrl + V Ctrl + V
Configuration Ctrl + G Ctrl + G Ctrl + G
PNR Services Ctrl + O Ctrl + O Ctrl + O
Abacus Virtually There Ctrl + L Ctrl + L Ctrl + L
Quick & PF Keys Ctrl + Q Ctrl + Q Ctrl + Q
Memo Pad Ctrl + Y Ctrl + Y Ctrl + Y
Execute Scribe Script Ctrl + A Ctrl + A Ctrl + A
Jump to Command line / Memo Ctrl + J Ctrl + J Ctrl + J
Send Data to Memo Area Ctrl + M Ctrl + M Ctrl + M
Erase Memo Ctrl + E Ctrl + E Ctrl + E
New Abacus Area Ctrl + N Ctrl + N Ctrl + N
Move left to right through the Work
Area Tabs
Ctrl + Tab Ctrl + Tab Ctrl + Tab
Move right to left through the Work
Area Tabs
Ctrl + Shift + Tab Ctrl + Shift + Tab Ctrl + Shift + Tab
Start of Line Home Home Home
Start of Window Ctrl + Home Ctrl + Home Ctrl + Home
End of Line End End END (next line)
End of Window Ctrl + End Ctrl + End Ctrl + End
Clear Window Alt + Backspace Alt + Backspace Alt + Backspace
Clear All Windows Ctrl + Backspace Ctrl + Backspace Ctrl + Backspace
Page up Page Up Page Up N/A
Page Down Page Down Page Down Page down

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Appearance

Select your preference color
Preview
the screen
Font size setting
Change to defaults
setting
Font type setting
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Recommence Color

Background color

Result text color

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Agent applications
A tools for setting up document path, website short cut.

Set up by : View > Agency Applications > Configure agency applications

Response:

After click Add, a window will display

Then, Click OK and return to previous page.
Click Add for
setting paths
Enter the name
You can input website or file
path
Click Add shortcut to the toolbar.
It will display on the top of screen.
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You will see Google has been set up. Then, click OK

The short cut will display as below.

Short cut
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Tips

Connection In Progress

~ Connection In Progress may cause by re-establishing the host session or waiting for host response.

Response:

Action:
Waiting for host response.
If not, please press ESC to reset & retry OR close Abacus WorkSpace and re-open.

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Appendix

Whiz Abacus WorkSpace
Abacus eServices

Community>Abacus eServices

Advanced Passenger Info
Red Apps > APIS
Air Schedule
Abacus HK App > Air Schedule

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Baggage Update
Red Apps > Baggage Update
Course Schedule
Abacus HK App > Course Schedule

Create GK booking / Car
GK / Hotel GK
Helper Apps > Script Scripts > GPassive

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Cue Cards & Tips
Abacus HK App > Cue Cards & Trips
e-Learning
Abacus HK App > e-Learning
E-tickeing FOID
Helper Apps > Scribe Script > APIS_SSR>FOID
ETKT Pax Itinerary Receipt
Red Apps > ETPIR
Encoder/Decoder
Helper Apps > Encode/Decode
FareX Pricing
Red Apps > FareX Pricing
Passenger Name
Helper Apps > Scribe Script > APIS_SSR> CHILD & INFANT
Paste Special
Red Apps > Paste Special
Product update
Abacus HK App > Product update
Quick Re-issuance /
Reissuance / Reissue from
MCO
Red Apps > Reissuance
Rule Exporter
Red Apps > Rule Exporter
Seat Update
Red Apps > Seat Update
Void Tkt / vMCO
Red Apps > Void Tkt / vMCO

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