PROJECT REPORT

ON
Performance Appraisal System At ITC Ltd
Haridwar
SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF
THE DEGREE OF
BACHELOR OF BUSINESS ADMINISTRATION
OF
HNB GARHWAL UNIVERSITY, SRINAGAR

SUBMITTED TO: SUBMITTED BY:
Ms. Tilottama Singh Shubhangi Sharma
Professor BB12B31



INSTITUTE OF MANAGEMENT STUDIES-DEHRADUN
SESSION 2012-2015

ACKNOWLEDGMENT

It is obvious that the development of anything or working on
something needs the support of many people. At this point, I would like to
move away from talking about the project and acknowledge some of the
people who have made a major contribution to its development. During the
entire process of preparing this project I have received in addition to the
compliments a lots of suggestions from developers, professors, publishers,
authors, peers, parents and friends.
I would like to take this opportunity to express my gratitude towards all
those people who have helped me in the successful completion of this Project,
directly or indirectly.

Shubhangi Sharma





CERTIFICATE
I have the pleasure in certifying that Ms. Shubhangi Sharma is a bonafide student
of 5
th
Semester of the Bachelor of Business Administration, of Institute of
Management Studies, Dehradun under Institute Roll No. BB12B31
She has completed her project work entitled PERFORMANCE APPRAISAL
SYSTEM AT ITC LTD HARIDWAR under my guidance.
I certify that this is her original effort & has not been copied from any other
source. This project has also not been submitted in any other Institute / University
for the purpose of award of any Diploma.
This project fulfils the requirement of the curriculum prescribed by this
Institute for the said course. I recommend this project work for evaluation &
consideration for the award of Diploma to the student.

Signature:
Name of the Guide:
Date:
CANDIDATES DECLARATION

I hereby declare that the presented project report entitled,
PERFORMANCE APPRAISAL SYSTEM AT ITC LTD HARIDWAR for
the fulfillment of the requirements for the curriculum of BBA 3rd year, programme
of Institute of Management Studies, Dehradun. I am proud to complete my study
under the guidance of my faculty guide Ms. Tilottama Singh
It is exclusively prepared and conceptualized by me and is not given to any
other institution or published in any other report.


Dated Shubhangi Sharma
BBA (VIth Sem)




EXECUTIVE SUMMARY
Performance appraisal is a systematic way of reviewing and assessing the performance of an
employee during a given period of time and planning for his future.
It is a powerful tool to calibrate, refine and reward the performance of the employee.
It helps to analyze his achievements and evaluate his contribution towards the achievement of
the over all organizational goals .By focusing the attention on performance , performance
appraisal goes to the heart of personnel management and reflects the management interest in the
progress of the employees. Performance Appraisal has the following beneficiary factors which I
came to know during my training days that are :-
To review the performance of the employees over a given period of time.
To judge the gap between the actual and the desired performance.
To help the management in exercising the organizational goals.
To diagnose the strengths and weakness of the individuals so as to identify the training
and development needs of the future.
To provide feedback to the employees regarding their past performance.
Provide information to assist in the other personal decisions in the organization.
Provide clarity of the expectations and responsibilities of the functions to be performed
by employees.
To judge the effectiveness of the other human resource functions of the organization such
as recruitmen, selection.t training and development.
To reduce the grievances of the employees.






TABLE OF CONTENTS

CHAPTER 1- OBJECTIVE OF THE STUDY .. 7
CHAPTER 2- INTRODUCTION ...9
CHAPTER 3- LITERATURE REVIEW23
CHAPTER 4- RESEARCH METHODOLOGY25
CHAPTER 5- INTRODUCTION TO PERFORMANCE
APPRAISAL ..28
CHAPTER 6- DATA ANALYSIS 54
CHAPTER 7- ANALYSIS & FINDINGS 68
RECOMMENDATIONS 71
CONCLUSION ..73

BIBLIOGRAPHY
ANNEXURE