( 1 ) Hello, Good Afternoon. ( ) Hello, Good Afternoon.) ( ) May I help you? ( ) Where can I do my check-in? Has it already begun? Can you check it for me? ( ) Sure, ma'am. What's your destination and what time is your flight? ( ) I'm going to Braslia and my flight is at 17h ( ) You filght check-in is already available. You can do it at the self service kiosk. ( ) Thanks for your help. ( ) You're welcome, ma'am.
Amanda: May I help you. David: I have a ________________ with GOL now. Amanda: What's your final _____________________ and flight time? David: I'm going to So Paulo at the 9 pm flight.
03 Amanda: Sir, we don't have flights to this destination at this time. Aren't you flying with other _______________________ ? Do you have the voucher with you? David: Yes, I do. I have even done my ______________________ on the Internet. I have the boarding pass here, I just need to check my carry-on luggage in. Amanda: Can I see your ______________________________ , please? David: My boarding pass? Sure. Here you are. Amanda: Sir, your flight is with another airline and not with GOL. Their check- in is right there. David: Wow, that's true. There are so many flights that I got confused. Thank you for your help. Amanda: You're welcome, sir.
06. Circle the best alternative to complete the conversation.
Jane: Fabio:
Jane: Fabio: Jane: Fabio: Jane: Fabio:
Jane: Fabio: Jane: Fabio:
Hello, can you help me? Good morning, ma'am. Sure I can, what can I do for you?/I'm sorry, I can't. I need to check-in my luggage. Is it the right place? Yes, it is. Do you have your boarding pass/tickets with you? Not yet. How can I get it? What's your final destination and flight time?/where is your flight to? My flight takes off at 11 am to Salvador. You should go to the self-service kiosk to get your boarding pass/ seat number. To do so, you can use your name and last name. And then I just need to bring my luggage here, right? That's correct./No, I'm afraid you have to get it to the plane. OK, I'll get my boarding pass. Thanks for your help. You're welcome, ma'am.
04 07. Put the conversation in the correct order. Rebeca: Thanks for your help. ( 1 ) Carla: Hello, good morning. May I help you? ( ) Rebeca: Hi, I need to do my check-in and I also want to check-in my luggage. ( ) Rebeca: I am a little late because there was a traffic jam on my way here. ( ) Carla: You're welcome, ma'am. ( ) Rebeca: I'm going to Curitiba and my flight is at 11 pm. ( ) Carla: What's your destination and flight time? ( ) Carla: I understand, ma'am. Come with me, please. At the desk you can do your check-in and can also check-in your luggage on time to get the flight. ( ) Carla: Ma'am, your flight check-in is about to end. I'll ask you to go to the desk so you can check-in your luggage.
Andrea: Good morning, ma'am, are you okay? Sarah: Hi, good morning. I need to check-in. Andrea: Ma'am, this is the special assistance queue. Do you fit in one of the special assistances described in this poster? Sarah: Yeah, I'm pregnant. Andrea: What's your final destination and what time is your flight? Sarah: I'm going to Recife at the 10 am flight. Andrea: You may come this way ma'am, the attendant will check you in. Sarah: Thanks for your help. Andrea: You are welcome.
The woman is in the wrong queue.
The attendant tell her she shouldn't be there.
She can't check-in because of the time of her flight.
The attendant understands she has special needs and let her stay in the queue.
10. Complete the conversation with the sentences in the box.
Sir, this queue is for the ones who need special assistance.
T
T
T
T
F
F
F
F
Hi, sir. Good morning. Then take that queue to check-in the luggage.
In this case, sir, just go to the self-service kiosk and check-in. It's just there.
This queue is for the ones who fit in any of the situations described in this poster. Is it your situation?
06 Andrea: ______________________________________________________________ Bill: Hi, good morning. It's here I check-in, right? Andrea: ______________________________________________________________ Bill: Special Assistance? What do you mean? Andrea: ______________________________________________________________ Bill: I don't have reduced mobility, I don't have any disabilities and I'm not pregnant. So no, I don't fit in this list. Andrea: ______________________________________________________________ Bill: And what do I do with my luggage? Andrea: ______________________________________________________________ Bill: Thank you very much for the information. It was really useful. Andrea: You are welcome, sir. __________________________________________
11. Use the cues to create sentences. Follow the examples.
(I - not have- boarding pass.) - I don't have my boarding pass. (she- need- help?) - Does she need help?
a. (I-not have- carry-on luggage) - _____________________________________ .
b. (The passenger- not need - special care) - ___________________________ .
c. (you- prefer- taxi or bus?) - _________________________________________ ?
d. (They- not have to - check-in their luggage) - ________________________ .
e. (He- need help - to check-in? ) - ____________________________________ ?
12. Complete the conversation with the missing words.
check-in afternoon destination queue fit
07 Artur:
James:
Artur:
James:
Artur:
James:
Artur: Good ___________________, sir.
Good afternoon, I would like to _________________ , please.
Sir, this is the priority service ______________. Do you ___________ in one of these categories?
I'm a Smiles program's diamond member.
Great. What's your ___________________ and flight time?
I'm going to Rio de Janeiro at 5 pm.
The check-in is on this queue, sir.
13. Unscramble the sentences to complete the conversations.
Situation 1 Felipe: evening, sir? Good
Brad: Good evening. I have a doubt, can you help me? Felipe: Of sir.course,
Brad: I tried to check-in for my flight at the kiosk, but I couldn't do it. When it's asked to select my flight destination, the system crashes. Felipe: I understand. What's flight, your and is time your sir ? what destination
Brad: I'm going to Florianpolis at 8 pm. Felipe: you Did your on ticket our buy website?
Brad: No, I bought it from a travel agency. Felipe: Sometimes when the customers buy tickets from agencies, our Self Service kiosk system doesn't recognize the booking. In this case I ask you to go to the check-in desk.
08 Brad: But is my booking okay? Felipe: Yes, it is. It's just an incompatibility with our system. at the help they desk will But you.
Brad: Thank you very much. Felipe: You're welcome.
Situation 2 Felipe: Hello Ma'am. Thelma: Hi. Felipe: help How Ican you?
Thelma: I don't think you can, I've just checked-in using the kiosk but now I need to check-in my luggage. Felipe: That's right. Is with traveling your you? dog
Thelma: Yes, it is. It's cute, isn't it? Felipe: Sure it is. In this case you need to go to the check-in desk to check-in your dog too, ma'am. Thelma: But it's such a short flight, I'm going to Rio de Janeiro. Can't it go with me? Felipe: Ma'am, in the aircraft your dog is not allowed, only guide dogs. In this case your dog will have to be transported in the hold of the aircraft. Have Do you documents? All its
Thelma: Yes, I have all that is necessary. I'm sorry it'll have to fly alone. Felipe: Gol responsible is way dog for your possible the best accommodating it's and guarantees that it will arrive fine. You need to go to the desk over there so the case can be evaluated for the boarding and for the check-in procedures.
Thelma: Okay, I'll go to the desk and deliver it with my luggage. Do I have to pay for this?
09 Felipe: Yes, according to the dog weight and a tax for the transportation. The attendant will give you all the information. Anything Is can else I there help with ? you
Thelma: No darling, thank you for your help. Felipe: You're welcome ma'am.
Grammar Comparatives
Para aprender os comparativos voc precisa primeiramente saber alguns adjetivos. Adjetivos so palavras utilizadas para descrever, caracterizar e qualificar pessoas, situaes, lugares ou coisas. Veja abaixo alguns adjetivos que podero ser teis no seu dia a dia:
Rpido ............................ fast Lento ............................... slow Bonito ............................. beautiful Feio ................................... ugly Pesado ............................ heavy Leve ................................. light Caro ................................. expensive Barato ............................. cheap Cheio ............................... full
Vamos exercitar?
Vazio ................................ empty Lotado ............................. crowded Quente ............................ hot Frio ................................... cold Barulhento .................... noisy Silencioso ...................... quiet Grande ............................ big Pequeno.......................... small
10 01. Give your opinion about the following pictures and make sentences. Use the adjectives above. Follow the example:
1) The bag is full.
2) The airport is ____________________________ .
3) The luggage is ___________________________ .
4) ________________________________________ .
5) ________________________________________ .
11 6) ________________________________________ .
7) ________________________________________ .
Comparatives part 1 Observe as fotos abaixo:
So Paulo
Joo Pessoa
In your opinin, which city is more beautiful: So Paulo or Joo Pessoa? Utilizamos o modo Comparativo para fazer comparaes entre pessoas, lugares, coisas etc. Veja como formamos o modo Comparativo em Ingls:
In my opinion Joo Pessoa is more beautiful than So Paulo.
12 Para adjetivos com mais de 2 slabas utilizamos: MORE ______________ THAN Observe alguns adjetivos que so considerados com mais de 2 slabas e portanto utilizam a regra acima:
Beautiful Careful Exciting Important Expensive Interesting Intelligent
Para formar o modo do comparativo use: MORE _____ adjective _____ THAN
Let's practice. 01. Write the comparative form of the following adjectives:
a. Beautiful ___________________________________________________________
b. Crowded ___________________________________________________________
c. Important __________________________________________________________
d. Interesting__________________________________________________________
e. Useful______________________________________________________________
f. Useless ____________________________________________________________
g. Polluted ____________________________________________________________
h. Expensive __________________________________________________________
i. Violent _____________________________________________________________
j. Dangerous _________________________________________________________
13 Comparatives part 2 Veja como formado o comparativo para adjetivos com 1 ou 2 slabas: Rio de Janeiro is hotter than Curitiba.
Para adjetivos com com 1 ou 2 slabas utilizamos: _______ ER than
*para adjetivos com 3 letras CVC ( consoante/ vogal/ consoante) dobramos a ltima consoante. Por isso: HOT -> HOTTER
Veja alguns adjetivos que utilizam esta regra
clean dirty light heavy
safe big cold small
+ ER THAN
happy pretty
Para palavras que terminam em Y -> IER For example: happier
Pay attention - Irregular adjectives
positive good bad much many little little
comparative better worse more more less smaller
14 Let's practice 01. Write the comparative form of the following adjectives:
a. Small ______________________________________________________________ b. Big ________________________________________________________________ c. Light _______________________________________________________________ d. Sad ________________________________________________________________ e. New _______________________________________________________________ f. Cheap______________________________________________________________ g. Easy _______________________________________________________________ h. Simple _____________________________________________________________ i. Large ______________________________________________________________ j. safe ________________________________________________________________ k. Happy _____________________________________________________________
02. Now compare the 2 cities bellow. Make sentences. Use the adjective in the box:
Clean dangerous expensive
dirty Big cheap
interesting cold
polluted beautiful
Rio de Janeiro Salvador
15 a) b) c)
d) e) f) g) h) i) j)
Simple Present
Utilizamos o Simple Present para expressar a ideia de que uma ao usual e cotidiana ou repetida. Ento, utilizamos o Simple Present para falar de hobbies, um evento dirio ou agendado, ou algo que acontece com uma certa freqncia. Observe os exemplos em ingls: I always go to work by bus and subway. He never goes to work by car. She goes to work on foot, because she lives very close to the airport.
Observe a formao do Simple Present no modo Afirmativo:
I
You
he
She
It
We
They
GO
GO
GOES
GOES
GOES
GO
GO
Na terceira pessoa necessrio acrescentar S ,ES ou IES dependendo do verbo. Veja a regra: Para verbos terminados em:
- o/x/z/s/ch/sh acrecentamos ES
Ex: wash - washes
Fix - fixes
- 'y', retire o'y' e adicione -ies.
Ex: try - tries
Study - studies
- Para os demais verbos acrescente 'S'
16 Observe a estrutura do Simple Present na forma Negativa:
I You he She It We They
DONT' GO DON'T GO DOESN'T GO DOESN'T GO DOESN'T GO DON'T GO DON'T GO
Na forma negativa utilizamos os auxiliares DON'T e DOESN'T. Doesn't - para a terceira pessoa.
Pay Attention:
Observe que no h alterao na formao do verbo na terceira pessoa.
Veja agora a estrutura do simple present na forma interrogative:
DO I DO YOU DOES HE DOES SHE DOES IT DO WE DO THEY
GO GO GO GO GO GO GO
No forma interrogativa utilizamos os auxiliares DO e DOES. Does - para a terceira pessoa.
Pay Attention:
Observe que no h alterao na formao do verbo na terceira pessoa.
Let's practice 01. Complete with the correct form of the verb in the simple present.
I ____________________ ( wake up) everyday at 6 am and __________________ ( take ) a shower. I never _______________ ( have ) breakfast before because I ______________ ( be ) never hungry early in the morning. I ________________ ( go ) to work with a colleague from GOL. We _____________ ( work ) together at the same department. He __________________ ( be) an assistant. He ___________________( have ) to speak English with the customers and he _____________________(help) a lot of lost tourist in the airport. We _______________( not- speak) Spanish or other languages, so when it is necessary we ________________( have) to ask our supervisor to help. And you, ________________you speak other languages?
17 02. Make interrogative sentences. Follow the example:
You / work / GOL - Do you work at GOL?
a) He / fly /every week
b) She / need / to wear a uniform
c) You / Work / in the mornings
d) You / have / your ticket
e) He / have / to check-in his bags
03. Answer the questions according to your routine. See the example:
Do you work in the mornings? Yes, I do OR No, I don't
a) Do you have to speak English at work?
b) Do you help people at the airport?
c) Do you go to other cities very often?
18 d) Does your best friend work at GOL?
e) Does he/ she speak English?
04. Find the mistakes and correct them. Follow the example:
You doesn't have to check-in your bag. You don't have to check-in your bag.
a) She doesn't speaks English. I think she is Russian.
b) I always helps people in the airport.
c) The flight leave at 9 am. You have to hurry up.
twenty- twenty- twenty- twenty- twenty- twenty- twenty- twenty- twenty- thirty one two three four five six seven eight nine
31 32 33 34 35 36 37 38 39 40
thirty- thirty- thirty- thirty- thirty- thirty- thirty- thirty- thirty- forty one two three four five six seven eight nine
41 42 43 44 45 46 47 48 49 50
forty- forty- forty- forty- forty- forty- forty- forty- forty- fifty one two three four five six seven eight nine
51 52 53 54 55 56 57 58 59 60
fifty- fifty- fifty- fifty- fifty- fifty- fifty- fifty- fifty- sixty one two three four five six seven eight nine
61 62 63 64 65 66 67 68 69 70
sixty- sixty- sixty- sixty- sixty- sixty- sixty- sixty- sixty- seventy one two three four five six seven eight nine
71 72 73 74 75 76 77 78 79 80
seventy- seventy- seventy- seventy- seventy- seventy- seventy- seventy- seventy- eighty one two three four five six seven eight nine
81 82 83 84 85 86 87 88 89 90
eighty- eighty- eighty- eighty- eighty- eighty- eighty- eighty- eighty- ninety one two three four five six seven eight nine
91 92 93 94 95 96 97 98 99 100
ninety- ninety- ninety- ninety- ninety- ninety- ninety- ninety- ninety- one one two three four five six seven eight nine hundred
20 Let's practice. Do the puzzle Across - horizontal 2. 27 3. 15 4. 41 5. 16 7. 8 9. 12
Numbers
Down - vertical 1. 55 2. 39 6. 89 8. 20
1
2
3
4
5 6
7 8
9 9. twelve 7. eight 5. sixteen 8. twenty 4. forty one 6. eighty nine 3. fifteen 2. thirty nine 2. twenty seven 1. fifty Five Across - Horizontal Down - Vertical 21 Time Telling the time O quadro abaixo apresenta 2 maneiras diferentes para informar as horas. Voc deve se familiarizar com as 2 formas. Observe:
Nota: three o'clock just gone three o'clock three minutes past three five past three ten past three a quarter past three twenty past three twenty-one minutes past three twenty-five past three half past three twenty-five to four twenty to four a quarter to four ten to four five to four three minutes to four nearly four o'clock four o'clock three three oh two three oh three three oh five three ten three fifteen three twenty three twenty-one three twenty-five three thirty three thirty-five three forty three forty-five three fifty three fifty-five three fifty-seven three fifty-eight four 30 minutes = half 15 minutes = a quarter
22 Let's practice? 01. What time is it?
________________________________________________
________________________________________________
________________________________________________
________________________________________________
23 What time is it?
02. Answer the questions and write the flight times. Follow the example:
What time is the flight to So Paulo? It's at ten fifty five or It's at five to eleven
a) What time is the flight to Boa Vista? ________________ or
b) What time is the flight to Porto Alegre? ________________ or
c) What time is the flight to Rio de Janeiro? ________________ or
24 d) What time is the flight to Macei? ________________ or
e) What time is the flight to Fortaleza? ________________ or
f) What time is the flight to Belm? ________________ or
Prepositions Study the prepositions
Under: embaixo On: sobre In: dentro
Between: no meio In front of: na frente Out: fora
Next to/beside: do lado Over: acima Behind: atrs
25 Let's practice? Observe o mapa abaixo e responda s questes. Where is it? Use the prepositions you have just learned. Follow the model.
Look at the map and answer the questions:
a) Where is the restroom? It's next to the bank
b) Where is the coffee shop? c) Where is the newsstand? d) Where is typical products store? e) Is there a burguer place near here? a) Yes, there is b) No, there isn't f) Where is the currency exchange bureau? g) Where is the arrival? h) Where is the elevator? i) Where is the escalator? j) Where is the Candy store?
26 Listen to the situation and answer the questions.
Internet listening Rita: Hello sir. Good morning. Joey: Hi. What do I have to do use the airport wi-fi? Rita: You need to get an access card at the information desk . Joey: And How do I get there? Rita: It is close to the newsstand. Just follow this corridor and turn left. Just a few steps after. Joey: This way? Rita: That's right. It is a big desk in the middle of the lobby of the airport. Joey: Thank you darling. Rita: Anytime.
01. Choose the correct picture according to the dialog.
A - Where is the Information Desk?
27
B- Where is the information desk?
( ) near the information desk of a coffe shop ( ) near the information desk a lift ( ) information desk near a newsstand
Listening
Arrival
James: Hi, Can you help me? I have a question.
Patricia: Sure, sir. What is the question?
James: I am here to meet a friend that has just arrived on another flight, but I don't know where the arrival area is.
Patricia: The arrival area is downstairs sir. Go straight, turn right and GO down the stairs. In case you want to take the escalator, just go straight. It is slightly ahead.
James: So, take this way and turn right?
Patricia: That's right, sir. Once you exit the escalator you will see the gate.
James: Thank you for your help. I need to run because he is arriving.
Patricia: You are welcome sir. Have a nice stay.
28 EX. 1- Draw the route on the map.
Listening Stores
Marge: Pedro: Marge:
Pedro: Marge: Pedro:
Marge: Pedro:
Excuse me Can you show me the way to a store, please? Sure, Which store are you looking for, ma'am? I want a local store where I can buy some souvenirs from this city. I forgot to buy something for my grandson. You mean a typical regional products store? That's right! We have a very good store on the second floor. I believe you will find what you are looking for. Take the escalator and, upstairs take the corridor on the right. The store is in the end of the corridor. escalator, corridor . I guess I can find it. Thanks for your kindness. You are welcome ma'am. If you need anything else, you can count on me.
29 EX. 2- Draw the route on the map.
02. Use the directions to complete the mini conversations based on the map below.
Go straight
turn right
turn left
go straight and turn right
go straight and turn left
Turn around
Go up
Go down
30 a. Fabio: Excuse me, where is the drugstore? Andrea:____________________________________________________________
b. Jane: Can I help you, ma'am? Andre: Yes, I'm looking for a restaurant. Jane: You just need to ______________________________________________
c. Cinthia: Please, are there ATM machines here? Barbara: Yes, ma'am. To get there you'll need to ______________________ ___________________________________________________________________
d. Sergio: Could you help me find the stairs? Eduardo: Of course, sir. _____________________________________________
31 Glossrio do captulo 1
Flight.......................................................................................................................................voo Boarding time ...............................................................................horrio de embarque Ticket........................................................................................................................passagem Flight attendant............................................................................. comissrio de bordo Customer .............................................................................................................. passageiro Boarding pass................................................................................ bilhete de embarque Seat number ......................................................................................nmero do assento Carry-on luggage..................................................................................bagagem de mo Desk ................................................................................................................................. balco Queue..................................................................................................................................... fila Final destination ............................................................................................ destino final Self-service kiosk............................................................totem de auto atendimento Pregnant .......................................................................................................................grvida Reduced mobility..........................................................................mobilidade reduzida Book..............................................................................................................................reservar Booking .........................................................................................................................reserva
32 Answer key (Chave das respostas)
Question 01: Sir - May - help - thanks - checked - waiting - flight;
Question 02: a) May I help you b) Ok Sir. Have a nice flight c) Good morning d) Thanks, but I've already checked in and I'm waiting for the boarding time e) Good morning sir.
Question 03: a) Good Morning, sir. b) Good Morning. c) May I help you? d) Thanks but I've already checked in and now I'm waiting for the boarding time. e) Ok, sir. Have a nice flight.
Question 10: a) Hi, sir. Good morning. b) Sir, this queue is for the ones who need special assistance. c) This queue is for the ones who fit in any of the situations described in this poster. Is it your situation? d) In this case, sir, just go to the self-service kiosk and check-in. It's just there e) Then take that queue to check-in the luggage.
34 Question 11: a) I don't have carry-on luggage b) The passenger doesn't need special assistance c) Do you prefer taxi or bus? d) They don't have to check-in their luggage e) Does he need help to check-in?
Question 12: afternoon Check- in Queue fit destination going
Question 13: Situation 01 a) Good evening sir b) Of course sir c) What's your final destination and flight time? d) Did you buy your ticket on our website? e) But they will help you at the desk
Situation 02: a) How can I help you b) That's right. Is your dog travelling with you? c) Do you have all its documents? d) Gol is responsible for accommodating your dog the best way it's possible. e) Is there anything else I can help you with?
35 Grammar: Question 01: 2- crowded 3- Heavy 4- the beach is hot 5- It is cold 6- It is cheap 7- It is expensive
Comparatives part 1 Question 01: a) More beautiful than b) More crowded than c) More important than d) More interesting than e) More useful than
Comparatives part 2 Question 01 a) Smaller than b) Bigger than c) Lighter than d) Sadder than e) Newer than f) Cheaper than
Question 2: Resposta Livre.
f) More useless than g) More polluted than h) More expensive than i) Mores violent than j) More dangerous than
g) Easier than h) Simpler than i) Larger than j) Safer than k) Happier than
36 Simple Present
Question 01: Wake up Take Have AM
Question 02:
Go Work Is Has
Helps Don't speak Have Do a) Does He fly every week? b) Does she need to wear a uniform? c) Do you work in the mornigs? d) Do you have your ticket? e) Does he have to check-in his bags?
Question 03: Resposta livre
Question 04: a) Speak b) Help c) Leaves
Counting Chart: Numbers 1 to 100
Question 1: Across - Horizontal 2. twenty seven 3. fifteen 4. forty one
Down - Vertical 1. fifty Five 2. thirty nine
d) Is e) Have f) Is
5. sixteen 7. eight 9. twelve
6. eighty nine 8. twenty
37 Time- Telling the time
Question 01: It's nine thirty Five It's twelve thirty or half past twelve It's eight ten It's eleven twenty five.
Question 02: a) It's at ten oh three or at three past ten b) It's at ten fifteen or at a quarter past ten c) It's at ten twenty two or at twenty two past ten d) It's at ten twenty Five or at twenty Five past two e) It's at ten thirty or at half past ten f) It's at ten thirty seven or at twenty three to eleven.
Prepositions
Question 01: a) um) - b) ao lado da loja local c) em frente loja de caf d) betwee o sotre doces e caf e) A f) ao lado da loja g) em frente loja h) ao lado do restaurante i) ao lado do banco j) entre o saco de proteo e na loja local
38 Question 02: a) It's next to the local store b) It's across from the coffee shop c) It's between the candy so trend the coffee shop d) Option: a e) It's next to the store f) It's across from the store g) It's next to the restaurant h) It's next to the bank i) It's between the protect bag and the local store.
Question 3: A - Resposta Aberta
B - information desk near a newsstand
- Arrival
39 4 - Store
Question 05: a) The drugstore is on the first floor. You just have to go up b) Go straight and turn right c) Go up to the first floor d) Go straight and turn left