1 Which portable connection provides the user with the possibility of high-speed Internet connectivity?

cable

cellular

dial-up

DSL

mobile LAN

2When troubleshooting, which two actions are expected to be carried out immediately after resolving any type of failure? (Choos
Show the client how they alone are responsible for the failure.

Train the client how to fix the problem themselves.

Complete all relevant documentation.

Discuss the results with the customer.

Present the client with an itemized bill.

3 The design department recently doubled the RAM capacity in all of the laptops. After the upgrade, the laptop users reported
experiencing improved performance. Which operational benefit have the users noticed after the RAM increase?
The CPU reduces the number of operations by cycle.

The BIOS can use more RAM for I/O buffer space.

The CPU is now able to implement throttling.

The hard disk swap file is read less frequently.

The hard disk partitions are automatically extended.

4Which IEEE 802.11 standard uses only 5 GHz technology?

802.11a

802.11b

802.11g

802.11x

5
 Refer to the exhibit. Which type of connection is being established between the PDA and the infrared keyboard?
visible

line-of-sight

reflective

close proximity

6Why should care be taken when charging and handling a laptop battery?
It contains toxic material that can leak if mishandled.

A laptop battery is delicate and breaks easily.

Laptop batteries can explode if mishandled or improperly charged.

It is against the law to mishandle a laptop battery.

7 Which three standard procedures must always be included in a preventive maintenance schedule? (Choose three.)
physical cleaning

memory updates

personnel training

hard drive maintenance

software updates

security policies checking

8Manufacturers often offer devices in two versions, one with all the necessary manuals and drivers and one without. Which two
are given to these versions? (Choose two.)
OEM

premium

prime

retail

value
 wholesale

9 What are two steps a technician should take before repairing a laptop? (Choose two.)
Ground to the power supply before opening the laptop cover.

Backup all data stored on the laptop.

Check the warranty to see if repairs must be done by an authorized service center.

Place a piece of tape over the CD laser so it doesn’t damage someone’s eyes when the laptop case is opened.

Disconnect the battery to insure it is not the problem.

Attach the AC adapter in case the problem is a defective battery.

Which wireless technology offers a maximum data rate of 540 Mbps?

10 802.3a

802.3n

802.5

802.11g

802.11n

11 The accounting department has received a new laser printer. According to the printer technical specification, the printer comp
the Bluetooth Class 2 specification. What is the maximum distance that any device could be expected to successfully send pr
3 ft (1 m)

10 ft (3 m)

33 ft (10 m)

100 ft (30 m)

330 ft (100 m)

12Which step in the laptop troubleshooting process would a technician check the power connection, make sure all cables are se
attached, and insure that the battery is inserted properly?
gathering data from the customer

verifying the obvious issues

trying quick solutions first

gathering data from the customer

evaluating the problem and implementing the solution

13 Which standard uses a 128-bit key to secure Wi-Fi services?

IPsec

MD5

VPN

SHA
 WPA

14Which two types of batteries should be completely discharged and then fully recharged to remove the charge memory? (Choo
Li-ion

Ni-Cad

Ni-CH

Ni-Hid

NiMH

NiMO

15 Which two types of ports can be used to attach an external hard drive to a laptop computer? (Choose two.)
PC Card Type 1

PATA

USB

Firewire

Ultra DMA

16 Which type of encryption key should be enabled on WPA-compliant devices?

28-bit

32-bit

64-bit

128-bit
 255-bit

17A laptop will only work on AC power. What should be done to fix the problem?
Replace the AC adapter.

Replace the battery.

Replace the CPU.

Replace the laptop.

18 Which two sources can be used to determine the amount of currently installed RAM on a computer? (Choose two.)
Add/Remove Hardware utility

Administrative Tools utility

POST screen

System Properties dialog box

Windows BIOS wizard

19Which Windows XP tool keeps track of application errors and security alerts, so that they can be analyzed at a later date?
Device Manager

Event Viewer

MSCONFIG.EXE

System Properties

20 Which three laptop components should be cleaned during routine maintenance? (Choose three.)
CPU fan

exterior case

hard disk

cooling vents

keyboard

RAM