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EFFECTIVENESS OF ERP”
By
VARSHA KADYAN
PG 08-128
INMANTEC, Ghaziabad
INMANTEC
Integrated Academy of Management and Technology
1
Ghaziabad
SEP 2009
ACKNOWLEDGEMENT
I would like to give my sincere thanks to Mr. Gaurav Prashar (faculty guide) for
guiding me in my whole project, he not only helped me to select my topic of
training but also provide me his best efforts to accomplish my task. He enlightens
my path of training with the golden light of his experience and support.
Varsha kadyan
PGDM
PG-08-128
2
CONTENTS
1. EXECUTIVE SUMMARY 4
2. OBJECTIVES 5
3. COMPANY PROFILE 6
4. INTRODUCTION TO ERP
5. RESEARCH METHODOLOGY
- Data Source
- Research Approach
- Sampling unit
- Scope
6. FINDINGS 25
8. BIBLIOGRAPHY 27
9. ANNEXURE 28
3
EXECUTIVE SUMMARY
This project is about ERP practiced at XAVIENT, NOIDA. Of late, this tool of
any organisation can make it or break it, because out of every 500 ERP
implementation only 3 are successful, so it’s a tedious task and several problem
arises during implementation of ERP and also when it “goes live”.
Company has to take care of everything from planning to execution and even after
that, the findings about XAVIENT SOFTWARES here tells that the major
challenge is get the right fit and to prepare your people for that change.
So to know the same, that is how this tool is effectively used and utilized in
XAVIENT, I have conducted a research with the questionnaire as my information
gathering tool and I have analyzed the various factors.
4
OBJECTIVES
5
COMPANY PROFILE
ABOUT XAVIENT:
Xavient is a global IT consulting and software services company with multiple
locations in the US and offshore delivery centers in India. Xavient leverages its
global footprint to produce just-in-time solutions with significant cost advantages
for each customer. The company has a strong leadership team with a history of
entrepreneurial and management success.
Xavient offers IT Services and innovative practices that enable business process
improvement. Xavient uses well-documented and meticulously defined processes
in tandem with high quality IT Service delivery methodologies.
services include:
• Infrastructure Management
• Engineering Services
6
Xavient’s IT Support Center of Excellence continually works to improve support processes,
technology and keeps pace with Telecommunication domain.
Knowledge Management
7
8
Xavient is pioneer in supporting Implementation, Integration,
Configuration and Management of enterprise applications. Services
provided by Xavient are typically business-oriented tools such as online shopping
and online payment processing, interactive product catalogue, automated billing
systems, security, content management, CRM, ERP, Business Intelligence, HR
Management, Manufacturing, EAI etc. Key performance indicator of our solutions
for enterprise software are performance, scalability and robustness. Few of our
service offerings are:
ERP Offerings:
9
Xavient is an authorized Microsoft® Certified
Partner. As a Certified Partner, Xavient has successfully demonstrated its
expertise with Microsoft technologies and proven its ability to meet the rigorous
evaluation standards of the Certified Partner Program in total customer
satisfaction and support. As a Microsoft Certified Partner, Xavient enjoys certain
important benefits, including access to key technical information, and ongoing
training and support.
12
Typical ERP Components:
13
ERP BENEFITS
• Improved efficiency, lowered costs.
• Managerial effectiveness
– Empowered users
COST OF ERP
15
• Large company
– $50-500 Million
– $30 million in software
– $200 million in consulting
– $ millions for hardware
– Implementation: 4-6 years
– $10-20 million
– 2 year implementation
– Software – 10%
– Hardware – 10%
– Change management/training – 15%
– BPR – 15%
– Severance / re-educating / re-skilling – 20%
– Consulting – 30%
16
ERP INSTALLATION BY INDUSTRY
17
RESEARCH METHODOLOGY
Research Design
The research was done by asking questions by the
employees of the company with the help of questionnaires.
Sampling
The convenience sampling technique will be used.
Data collection
1. Primary : Through Questionnaires data.
2. Secondary data : The data was collected from:
• The xavient’s website
• Internet search results
• Tabulation of data
SCOPE
18
My project is based on the ERP implementation of XAVIENT
and its acceptance among the employees, so it was conducted in
XAVIENT only.
YES NO
100% 0%
2. Has the Introduction of ERP software increased the efficiency of the line
managers?
YES NO
90% 10%
19
3. An ERP integrates the all departments in xavient, Do you agree?
YES NO
20
4.An ERP System has increased the productivity and efficiency of
the employees using it.
YES NO
5. Does the ERP help you in faster completion of your daily routine tasks?
Yes no
21
6. Do you think Report generation is much simpler using the ERP?
YES NO
23
Yes No
11. ERP ensures that personal information such as dependants; addresses and
emergency contacts stay up to date?
YES NO
24
1. ONE THAT PUTS OUT THE FIRE IMMEDIATELY AND VANISHES
AFTER SOME DAYS OR WEEKS.
25
FINDINGS
• Employees are pretty satisfied with the performance of ERP in there company
• Various challenges are in the first attempt of ERP implementation which the
company faced.
• Cost is no doubt high, but XAVIENT feel that the benefits worth the price
given.
• Major challenge is to get right fit, and to prepare the people in the organisation
for that change.
26
LIMITATIONS OF THE STUDY
Time limitation.
The research is made only on the middle level management of the company,
lower level staff and top management has not been included.
27
BIBLIOGRAPHY
WWW.XAVIENT.COM
INTERNET SEARCH(GOOGLE)
28