TOUR 400

STATI ONARY CYCLE

STATIONARY CYCLE CARE INSTRUCTIONS
AND ASSEMBLY MANUAL
TROJAN
MY SPACE MY TIME

#1 HOME
FITNESS
SOUTH AFRICAS
SINCE
1981
CAUTION
READ ALL PRECAUTIONS AND
INSTRUCTIONS IN THIS MANUAL
BEFORE USING THIS EQUIPMENT
KEEP THIS MANUAL FOR
FUTURE REFERENCE
1 YEAR
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11494
INDEX PAGE
1. SA FETY IN STRU C TIO N S 3
2. PRE A SSEM BLY C H EC K LIST 4
3. H A RD W A RE LIST 5
4. A SSEM BLY STEPS 6
5. C O M PU TER FU N C TIO N S 8
6. FITN ESS TIPS & TEC H N IQ U ES 12
7. C O N D ITIO N IN G G U ID ELIN ES 13
8. W A RM -U P A N D C O O L-D O W N 14
9. FREQ U EN TLY A SKED Q U ESTIO N S 15
10. PA RTS LIST 16
11. EX PLO D ED D RAW IN G 17
12. TRO JA N 1 YEA R LIM ITED W A RRA N TY 18
13. TRO JA N REPA IRS PRO C ED U RE 20
11494-3
1. SAFETY INSTRUCTION
WARNING :
To reduce the risk of serious injury, read the follow ing safety instructions before using the TRO JA N TO U R 400 BIKE.
1. U se the TRO JA N TO U R 400 BIKE only on a level surface.
2. Keep children and pets aw ay from this equipm ent at all tim es.
3. The TRO JA N TO U R 400 BIKE should not be used by persons w eighing m ore than 110kgs.
4. The TRO JA N TO U R 400 BIKE should be used by only one person at a tim e.
5. Be careful to m aintain your balance w hile using, m ounting, dism ounting, folding, unfolding or assem bling the TRO JA N
TO U R 400 BIKE, loss of balance m ay result in a fall and serious bodily injury.
6. U se the TRO JA N TO U R 400 BIKE only as described in the m anual.
7. D o not attem pt to adjust the seat position w hile you are on the TRO JA N TO U R 400 BIKE.
8. Before using this equipm ent to exercise, alw ays do stretching exercises to properly w arm up.
9. A lw ays m ake sure all bolts and nuts are tightened prior to each use.
WARNING
Before starting any exercise or conditioning program you should consult w ith your personal physician to see if you
require a com plete physical exam . This is especially im portant if you are over the age of 35, have never exercised before,
are pregnant, or suffer from any illness.
11494-4
2. PRE ASSEMBLY CHECK LIST
Thank you for choosing the TRO JA N TO U R 400 BIKE. W e take great pride in producing this quality product and hope it
w ill provide m any hours of quality exercise to m ake you feel better, look better and enjoy life to its fullest.
Yes, its a proven fact that a regular exercise program can im prove your physical and m ental health. Too often, our busy
lifestyles lim it our tim e and opportunity to exercise. The TRO JA N TO U R 400 BIKE provides a convenient and sim ple
m ethod to begin your assault on getting your body in shape and achieving a healthier lifestyle.
Before reading further, please review the draw ing below and fam iliarize yourself w ith the parts that are labeled.
Read this m anual carefully before using the TRO JA N TO U R 400 BIKE.
H andlebar
T Shape Knob
Saddle
Q uick Release Knob
M ain Fram e
Front Post
C om puter
Front Stabilizer
Rear Stabilizer
Pedal R
Q uick Release Knob
11494-5
HARDWARE LIST
N o. D escription Q 'ity
4
C arriage Bolt (M 10 x 20m m )
4
9
Bolt (M 8 x 15m m )
4
13
Screw (M 8 x 20m m )
1
8
C urve W asher (8.5 x 22 x T1.5)
4
N o. D escription Q 'ity
15
T Knob
1
A llen Key (L6)
1
Box W rench (13/17)
1
Spanner (15)
1
N O TE :
The described parts are all you need to assem ble this m achine.
Before starting assem bly, please check the hardw are packing to m ake sure they are included.
27
Bolt (4 x 20m m )
3
11494-6
4. ASSEMBLY STEPS
STEP 01
A ttach the Front Stabilizers (2) and the Rear Stabilizer
(3) to the M ain fram e (1), then fasten w ith 4
C arriage Bolts (4).
STEP 02
Be sure the Front Post C over (10) is on the Front Post (5).
C onnect the M iddle C om puter W ire (6), by pulling the com puter
w ire through the Front Post (5) by using the string attached on the
front post.
C onnect the Low er C om puter W ire (18) w ith M iddle C om puter
W ire (6).
Insert the Front Post (5) into the M ain fram e (1), attaching w ith 4
Bolts (9) and A rch W ashers (8).
CAUTION:
Ensure that cables are not dam aged
during assem bly or w hen tightening screw s.
STEP 03
Put the H andlebar (11) onto the bracket of Front Post
(5), then use Bracket (12) and fasten w ith
Bolt M 8 x 20m m (13).
Put the Rear Bracket C over (14) onto the
H andlebar(11) and fasten w ith T Shape Knob (15).
Put the Front Bracket C over (28) on the other side and
fasten w ith screw M 4 x 20m m (27).
Slide the C om puter (19) onto the com puter holder of
Front Post (5) tighten w ith screw s (22).
CAUTION:
Ensure that cables are not dam aged during assem bly or
w hen tightening screw s.
5
1
Recheck
all bolts and nuts are
tightened securely
before using the m achine
11494-7
ASSEMBLY STEPS
STEP 04
A ttach the Seat (26) to the Seat Post (21) using the
box w rench.
Insert Seat Post (21) into the M ain Fram e(1).
Line up the holes and secure the seat in position
w ith the Q uick Release A djustm ent Knob (7).
The correct height for the seat can be adjusted after
the bike is fully assem bled.
The seats horizontal position can be adjusted
using the Seat A djustm ent Knob (25).
STEP 05
The Left and Right Pedal (16 &17) are
m arked Land R.
C onnect the Pedals to the C rank A rm s
(24). The right pedal is on the right hand
side of the cycle as you sit on it. N ote that
the right pedal should be threaded on
clockw ise and the left pedal on counter-
clockw ise.
Plug the A daptor (23) into the bottom
hole of the chain cover before exercising.
11494-8
5. COMPUTER FUNCTIONS
1. Pow er on, LC D w ill display segm ent for 2 seconds w ith long beep sound. (draw ing 1), and display w heel diam eter
(draw ing 2) then enter calendar setting m ode.

draw ing 1 draw ing 2
2. Press EN TER, U P, D O W N buttons to set year / m onth / day / clock (draw ing 3) ; screen w ill enter standby m ode.
(draw ing 4)

draw ing 3 draw ing 4
3. M A N U A L is ashing in the sleep m ode, (draw ing 4), you m ay turn U P and D O W N to select training m ode
M A N U A L / PRO G RA M / U SER PRO G RA M / H .R.C . / W ATT (draw ing 5 ~ 8)and press EN TER/M O D E for con rm ation.
The m onitor w ill enter M A N U A L m ode for training if you do not m ake a selection.

draw ing 5 draw ing 6
11494-9

draw ing 7 draw ing 8
4. Training in PRO G RA M m ode :
4-1 In the PRO G RA M m ode, you m ay turn U P/D O W N button to select program P01,P02,P03..~ P12, the selected
program w ill be show on screen for 2 seconds then display program prole accordingly. (draw ing 9)

draw ing 9
4-2 LO A D 1 (preset value) is ashing after training program selected, you m ay turn U P/D O W N button to select level
from 1 to 8 and EN TER/M O D E button for conrm ation. (draw ing 10) Load level can be adjusted during training.
5. Training in M A N U A L m ode
5-1 In the M A N U A L m ode, you m ay turn U P/D O W N button to select load level from 1 to 16, the preset level is 1.
(draw ing 11)

draw ing 10 draw ing 11
5-2 A fter load level is selected, you m ay preset function values for TIM E, D ISTA N C E, C A LO RIES, and PU LSE by turning
U P/D O W N button and press EN TER conrm ation. (draw ing 12~ 15)
5-3 Pressing STA RT button to start training.
COMPUTER FUNCTIONS
11494-10

draw ing 12 draw ing 13

draw ing 14 draw ing 15
6. Training in U SER PRO G RA M
A fter U SER PRO G RA M is selected, you m ay set preferred program prole by turning U P, D O W N and EN TER button
for each ashing colum n. There are 20 segm ents for setting, if you w ant to quit during setting, you m ay hold the EN TER
button for 2 seconds to quit, the previous setting prole w ill be saved for unnished segm ent.
7. Training in H .R.C . m ode
AG E 25 is ashing after enter H .R.C . m ode, you m ay set your age by turning U P/D O W N /EN TER button. The m onitor
w ill calculate preset heart rate value autom atically according to your age setting. Screen w ill show heart rate percentage
55% , 75% , 90% and TA RG ET. You m ay select heart rate percentage by U P/D O W N /EN TER button for training.
(draw ing 17)

draw ing 16 draw ing 17
8. Training in W ATT m ode :
The preset w att value 120 is ashing on screen in W ATT setting m ode, select U P/D O W N /EN TER to set target value
from 10 to 350. Pressing STA RT button to start training.
COMPUTER FUNCTIONS
11494-11
Note :
1.When you stop training or if there is no signal for over 4 minutes,the screen will turn off and display roomtemperature,clock,
and calendar.
2. When computer displays incorrect data,please unplug the adapter and plug-in again.
BUTTON FUNCTIONS
EN TER To set function value for TIM E, D IST, C A L, PU LSE in sleep m ode.
RESET Return to m ain function m ode in STO P m ode and clean all preset function values at zero.
STA RT/STO P To start or stop training
REC O VERY To test heart rate recovery status.
EN C O D ER U P To select training m ode and adjust function value up.
EN C O D ER D O W N To select training m ode and adjust function value dow n.
FUNCTIONS
TIM E
C ount up
N o preset target,Tim e w ill count up from 00:00 to m axim um 99:59 w ith each increm ent is
1 second.
C ount dow n
If training w ith preset Tim e,Tim e w ill count dow n from preset to 00:00.
Each preset Increm ent or decrem ent is 1 m inute betw een 1:00 to 99:00.
SPEED D isplay current training speed from 0.0 to m axim um 99.9 km or m l.
RPM D isplay current training rotation per m inute.
D ISTA N C E
C ount up
N o preset target,D istance w ill count up from 0.00 to m axim um 99.90 w ith each Increm ent
0.1 KM
C ount dow n
If training w ith preset target,D istance w ill count dow n from preset to 0.00.
Each preset increm ent or decrem ent is 0.1 KM (or M L) betw een 0.00 to 99.90.
C A LO RIES
C ount up
N o preset target,C alories w ill count up from 0 to m axim um 990 w ith each 1 cal
increm ent.
C ount dow n
If training w ith preset target,C alories w ill count dow n from preset tim e to 0.
Each preset increm ent or decrem ent is 10 cal from 0 to 990 cal.
PU LSE
To display your current heart beat gures as soon as the pulse sensor has been touched.The m onitor w ill
detect your heart best through handgrip sensors once you hold on both hands.
W ATT D isplay current training w att gures.
REC O VERY
A fter exercising for a period of tim e,keep holding on handgrips and press REC O VERYbutton.A ll function
display w ill stop except TIM Estarts counting dow n from 00:60 to 00:00.Screen w ill display your heart
rate recovery status w ith the F1,F2.to F6.F1 is the best,F6 is the w orst.U ser m ay keep exercising to
im prove the heart rate recovery status.(Press the REC O VERY button again to return the m ain display.)
TEM PERATU RE Screen w ill display room tem perature in sleep m ode.
C A LEN D A R Screen w ill display year/m onth/day in sleep m ode.
C LO C K Screen w ill display tim e in sleep m ode.
COMPUTER FUNCTIONS
11494-12
AEROBIC EXERCISE
A erobic exercise is any sustained activity that sends oxygen to your m uscles via your heart and lungs.
A erobic exercise im proves the tness of your lungs and heart - your bodys m ost im portant m uscle.
A erobic exercise tness is prom oted by any activity that uses your large m uscle -arm s, legs, or buttock, for exam ple.
Your heart beats quickly and you breathe deeply. A n aerobic exercise should be part of your entire exercise routine.
WEIGHT TRAINING
A long w ith aerobic exercising w hich helps get rid of and keep off the excess fat that our bodies can store,
w eight training is an essential part of the exercise routine process. W eight training helps tone, build and strengthen
m uscle. If you are w orking above your target zone, you m ay w ant to do a less am ount of reps.
A nd as alw ays consult your physician before beginning any exercise program .
MUSCLE CHART
C YC LE
The exercise routine that is perform ed on the cycle w ill develop the low er body m uscle group as w ell as condition the
circulatory system and provide a good aerobic w orkout . These m uscle groups are highlighted on the m uscle chart below .
6. FITNESS TIPS AND TECHNIQUES
EXERCISE INTENSITY
To m axim ize the benets of exercising, it is im portant to exercise w ith the
proper intensity. The proper intensity level can be found by using your heart
rate as a guide. For effective aerobic exercise, your heart rate should be
m aintained at a level betw een 65% and 85% of your m axim um heart rate
as you exercise. This is know n as your target zone. You can nd your target
zone in the table below .
D uring the rst few m onths of your exercise program , keep your heart rate near the low end of your target zone as you
exercise. A fter a few m onths, your heart rate can be increased gradually until it is near the m iddle of your target zone as
you exercise.
To m easure your heart rate, stop exercising but continue m oving your legs or w alking around and place tw o ngers on
your w rist. Take a six-second heartbeat count and m ultiply the results by 10 to nd your heart rate. For exam ple, if your
six-second heartbeat count is 14, your heart rate is 140 beats per m inute. (A six-seconds count is used because your
heart rate w ill drop rapidly w hen you stop exercising.)
A djust the intensity of your exercise until your
heart rate is at the proper level.
For m ore inform ation on dieting and
training visit www.trojanhealth.co.za
11494-13
7. CONDITIONING GUIDELINES
H ow you begin your exercise program depends on your physical condition. If you have been inactive for several years, or
are severely overw eight, you m ust start slow ly and increase your tim e on the equipm ent; a few m inutes per w orkout.
Initially, you m ay be able to exercise only for a few m inutes in your target zone, how ever, your aerobic tness w ill im prove
over the next six to eight w eeks. D ont be discouraged if it takes longer. Its im portant to w ork at your ow n pace. U lti-
m ately, youll be able to exercise continuously for 30 m inutes. The better your aerobic tness, the harder you w ill have to
w ork to stay in your target zone. Please rem em ber these essentials :
H ave your doctor review your training and diet program s to advise you of a w orkout routine you should adopt.
Begin your training program slow ly w ith realistic goals that have been set by you and your doctor.
M onitor your pulse frequently. Establish your target heart rate based on your age and condition.
Set up your equipm ent on a at, even surface at least 3 feet from w alls and furniture.
5
4
1
2
3
11494-14
8. WARM-UP AND COOL-DOWN
WORKOUT GUIDELINES
Each w orkout should include the follow ing three parts:
A w arm -up, consisting of 5 to 10 m inutes of stretching and light exercise. A proper w arm -up increases your body tem -
perature, heart rate, and circulation in preparation for exercise.
Training zone exercise, consisting of 20 to 30 m inutes of exercising w ith your heart rate in your training zone. (N ote:
D uring the rst few w eeks of your exercise program , do not keep your heart rate in your training zone for longer than
20 m inutes.)
A cool-dow n, w ith 5 to 10 m inutes of stretching. This w ill increase the exibility of your m uscles and w ill help to prevent
post-exercise problem s.
EXERCISE FREQUENCY
To m aintain or im prove your condition, plan three w orkouts each w eek, w ith at least one day of rest betw een w orkouts.
A fter a few m onths of regular exercise, you m ay com plete up to ve w orkouts each w eek, if desired. Rem em ber, the key
to success is m ake exercise a regular and enjoyable part of your everyday life.
SUGGESTED STRETCHES
The correct form for several basic stretches is show n at the right. M ove slow ly as you
stretch-never bounce.
1. Toe Touch Stretch
Stand w ith your knees bent slightly and slow ly bend forw ard from your hips. A llow
your back and shoulders to relax as you reach dow n tow ard your toes as far as pos-
sible. H old for 15 counts, then relax. Repeat 3 tim es. Stretches: H am strings, back of
knees and back.
2. H am string Stretch
Sit w ith one leg extended. Bring the sole of the opposite foot tow ard you and rest it
against the inner thigh of your extended leg. Reach tow ard your toes as far as pos-
sible. H old for 15 counts, then relax. Repeat 3 tim es for each leg. Stretches: H am -
strings, low er back and groin.
3. C alf/A chilles Stretch
W ith one leg in front of the other, reach forw ard and place your hands against a
w all. Keep your back leg straight and your back foot at on the oor. Bend your
front leg, lean forw ard and m ove your hips tow ard the w all. H old for 15 counts, then
relax. Repeat 3 tim es for each leg. To cause further stretching of the achilles tendons,
bend your back leg as w ell. Stretches: C alves, achilles tendons and ankles.
4. Q uadriceps Stretch
W ith one hand against a w all for balance, reach back and grasp one foot w ith your
other hand. Bring your heel as close to your buttocks as possible. H old for 15 counts,
then relax. Repeat 3 tim es for each leg. Stretches: Q uadriceps and hip m uscles.
5. Inner Thigh Stretch
Sit w ith the soles of your feet together and your knees outw ard. Pull your feet
tow ard your groin area as far as possible. H old for 15 counts, then relax. Repeat 3
tim es. Stretches: Q uadriceps and hip m uscles.
For m ore inform ation on dieting and training visit www.trojanhealth.co.za
11494-15
9. FREQUENTLY ASKED QUESTIONS
Q1. My computer consol is not working
1. C heck your batteries are still in w orking condition (M anual & Electronic bicycles)
2. C heck that your pow er cord is in your pow er outlet and is on.
3. C heck that you have a pow er supply to your hom e.
4. Ensure that the consol com puter cables have been connected properly in the neckpiece w hen assem bling the unit.
Q2. My consol is showing an E2 error
1. The com puter cable cannot be detected, please check if the cable has been connected properly
Q3. My consol is showing an E4 error
1. Body fat reading has exceeded the pre-program m ed lim it ( upper lim it 50% ; low er lim it 5% )
Please re-enter your age, w eight and height on the com puter and resum e training.
If this does not solve the problem please contact 0861 876 526.
Q4. What does BMI stand for
1. Body M ass Index
Q5. My consol is showing an E1 error message
1. M ake sure you are holding the pulse pads correctly during use.
Q6. My LCD is dim
1. C heck if unit is in direct sunlight, m ove if neccessary.
If display does not im prove, please contact 0861 876 526
11494-16
N o. D escription Q ty N o. D escription Q ty
11494-1 M ain Fram e 1 11494-51 Bolt (M 5 x10m m ) 4
11494-2 Front Stabilizer 1 11494-52 Bearing 6001Z 4
11494-3 Rear Stabilizer 1 11494-53 C -type C lip 1
11494-4 C arriage Bolt (M 10 x 20m m ) 4 11494-54 Belt W heel 1
11494-5 Front Post 1 11494-55 M agnet 2
11494-6 M iddle C om puter W ire 1 11494-56 Idler 1
11494-7 Q uick Release Knob----P.P. 1 11494-57 W asher (20 x 24 x T1.0) 1
11494-8 A rch W asher (8.5 x 22 x T1.2) 4 11494-58 W asher (8.2 x 22 x T1.0) 1
11494-9 Bolt (M 8 x 15m m ) 4 11494-59 Screw (M 8 x 15m m ) 1
11494-10 Front Post C over 1 11494-60 N ylon N ut (M 6) 1
11494-11 H andlebar 1 11494-61 W asher (8.5 x 16 x T1.5) 1
11494-12 H andlebar Bracket 1 11494-62 Bearing Set 1
11494-13 Bolt (M 8 x 20m m ) 1 11494-63 Screw (M 5 x 8m m ) 2
11494-14 Rear Bracket C over 2 11494-64 Idler A rm 1
11494-15 T Shape W rench 1 11494-65 W asher 1
11494-16 Pedal (L) 1 11494-66 Screw 1
11494-17 Pedal (R) 1 11494-67 N ut 1
11494-18 Low er C om puter W ire 1 11494-68 Spring 1
11494-19 C om puter 1 11494-69 M agnetic H older 1
11494-20 Pulse Sensor W ire 1 11494-70 A xle (10 x 64.5m m ) 1
11494-21 Seat Post Rail 1 11494-71 Spring W asher 2
11494-22 Bolt (M 5 x 12m m ) 4 11494-72 Screw (M 6 x 12m m ) 4
11494-23 A daptor 1 11494-73 W asher (10.5 x 20 x T1.5) 2
11494-24 C rank 2 11494-74 Spring 1
11494-25 Q uick Release Knob-P.P. 1 11494-75 Spring W asher (M 5) 1
11494-26 Saddle 1 11494-76 Bearing 6002Z 1
11494-27 Screw (4 x 20m m ) 2 11494-77 Screw (M 6 x 12) 6
11494-28 Front Bracket C over 1 11494-78 Spring W asher (M 6) 5
11494-29 Plastic Ring of Seat Post 1 11494-79 02 Bearing Seat 1
11494-30 N ylon N ut (M 8) 2 11494-80 W asher ( 20 x 24 x T1.0) 1
11494-31 G rip 2 11494-81 Bearing 6003Z 1
11494-32 End C ap 2 11494-82 Fly W heel 1
11494-33 H and Pulse Sensor Plate 2 11494-83 A xle of Belt W heel 1
11494-34 Screw (4 x 15m m ) 2 11494-84 Bearing 2
11494-35 Spacer 1 11494-85 Philip Screw (M 5 x 20m m ) 3
11494-36 Seat Sliding Set 4 11494-86 05 Bearing Seat 1
11494-37 Square W asher 1 11494-87 Bearing 6005Z 2
11494-38 C arriage Bolt 1 11494-88 Spring W asher (M 25) 2
11494-39 Seat Sliding C over ( L ) 1 11494-89 Belt 1
11494-40 Seat Sliding C over ( R ) 1 11494-90 Front Stabilizer W heel C ap 2
11494-41 N ylon N ut (M 5) 3 11494-91 Rear Stabilizer End C ap 2
11494-42 Screw (M 5 x 60) 2 11494-92 C rank C ap 2
11494-43 Screw (M 5 x 15) 1 11494-93 Screw (M 8 x 25m m ) 1
11494-44 N ylon N ut (M 6) 2 11494-94 C over ( L ) 1
11494-45 Bushing 1 11494-95 C over ( R ) 1
11494-46 Speed Sw itch Set 1 11494-96 Screw (M 6 x 35m m ) 1
11494-47 U N ylon N ut 2 11494-97 Round C ap 2
11494-48 Sensor W ire 1 11494-98 Screw ( 5 x 15m m ) 13
11494-49 Pow er Sensor W ire 1 11494-99 LType Bracket 1
11494-50 D /C M otor 1
10. PARTS LIST
11494-17
11. EXPLODED DRAWING
11494-18
12. TROJAN 1 YEAR LIMITED WARRANTY
M asstores (Pty)Ltd (the Supplier) hereby provides a lim ited w arranty to the original purchaser of this product (the
C onsum er) that this product w ill be free of m anufacturing defects in m aterials and w orkm anship w hich under norm al,
personal, fam ily or household use (com m ercial use expressly excluded) m anifest them selves w ithin the follow ing stipu-
lated periods from the date of purchase:
Exclusions
The w arranty does not include and w ill not be construed to cover products dam aged as a result of disaster; m isuse;
com m ercial use; use not in accordance w ith the w ritten instructions included w ith the product; abuse; and/or any
non-authorized m odication of the product. It also does not cover replacem ent of the light bulbs and other expendables.
A ll dem o m odels carry a 3 m onth w arranty.
Waiver
The w arranty provided herein and the obligations of the Supplier are in lieu of, and the C ustom er w aives, all other w ar-
ranties, guarantees, conditions or liabilities, express or im plied, arising by law or otherw ise, including w ithout lim itation, any
obligation of the Supplier in respect of any injury , loss or dam age (direct, indirect or consequential) arising out of the
use of, or inability to use, this product and w hether or not occasioned by the Suppliers negligence or any act or om ission
on its part.
Claims under 1 Year Limited Warranty
W ithin 7 days of purchase:
The faulty product will be exchanged (provided that the product is in its original packaging with all accessories).
A fter 7 days but w ithin 3 m onths of purchase:
The Supplier may in its sole discretion either replace or repair the product.
A fter 3 m onths but w ithin 1 year of purchase:
The Supplier may in its sole discretion either replace or repair the product.The following shall not be covered:
Treadmills: Running D ecks, Running Belts, and Rubber A rm covers
Exercise Bikes/ Spinners: Pedals, C ranks, and Rubber A rm covers
Cross Trainers/ Ellipticals/ Steppers: Foot Rests, C ranks, Shocks, and Rubber/Foam A rm covers
Home Gyms: Pulleys, C ables, Seats and Padding
Trampolines: Springs, M ats, and C overs
Rowers: Row ing Strap / Rope / A rm s, Pulling H andle, G rip, M oveable Seat

Parts not mentioned in the above, are covered under warranty within the 1st year of purchase
11494-19
Proof of Purchase
A ny claim in term s of the w arranty m ust be supported by a proof of purchase or a w arranty num ber.
W arranty num bers can be issued through contacting our call centre on 0861 Trojan (0861 876 526),
or online at www.trojanhealth.co.za. If such proof is not available, then notw ithstanding anything to the
contrary herein, the service agents prevailing charges for services/repairs including call-out and/or spares w ill
be payable by the C onsum er upon collection or delivery of the repaired product.
The C onsum er does not need to return the product to the store.
The C onsum er shall phone the Trojan hotline on 0861 Trojan (0861 876 526) and the Suppliers authorized agent
w ill at its discretion either repair the item at the C onsum ers residence or collect and repair the item at their prem ises.
D uring the w arranty period the product m ay only be serviced and/or repaired by the Suppliers duly
authorized agent(s).
M asstores (Pty) Ltd
16 Peltier D rive, Sunninghill
Sandton, Johannesburg, South A frica
11494-20
13. TROJAN REPAIRS PROCEDURE
1. Procedure for repairs
Should you experience any faults or breakdow ns on your Trojan equipm ent, please adhere to the follow ing procedure
to have the fault rectied speedily and professionally.
D o not return the product to the store*
C all 0861 Trojan (0861 876526) to log the faulty product (under w arranty or out of w arranty)
The operator or technical advisor w ill try identify the fault, and w ill book a service team call out.
The service team w ill endevour to x the problem in your hom e on an agreed date and tim e.
O nly if the fault cannot be repaired in the convenience of your hom e, w ill the service team take the
faulty product back to the service centre.
Item s repaired in our service centre w ill be returned to your hom e on an agreed date and tim e.
* Note:
Should you live in an outlying area,it may be neccessary to return the product to the store nearest to you.Our service
operator will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
A ny item s still under w arranty w ill be repaired free of charge, as long as it com plies w ith the term s and
conditions of the w arranty. (refer to w arrantiessection in this m anual)
A ny item s that need to be repaired that are N O T covered in the w arranty w ill be for the consum ers
expense. A quote for the repair/replacem ent of these item s w ill be provided to the consum er for ap
proval prior to repairs being conducted.
2.2 Out of Warranty
A ny item s that need to be repaired once the w arranty has expired w ill be for the consum ers expense
including call out fees. A quote for the repair/replacem ent of these item s w ill be provided to the
consum er for approval prior to repairs being conducted.