WESLEY TAM

wktam2013@gmail.com | Denver, CO 80218 | (303) 746-8907 | www.linkedin.com/in/wesleyktam

Lean Project Manager, Process Improvement

A strategic project leader who excels at conceptualizing and implementing innovative solutions to scale business, command
change and deliver high quality, client-focused solutions through process re-invention, creative design thinking and tactical
decision making. Among my strengths is the ability to lead and deliver projects on or ahead of schedule. I take great pride in
motivating, mentoring, coaching and working collaboratively with clients and project teams. Current MOOC certifications, in
areas of business, management, and leadership, demonstrate my commitment in fostering business growth and implementing
cost-effective solutions to achieve value creation.

CORE COMPETENCIES

Client Facilitation/Coordination, Mentoring/Coaching, Supervision, Staff Training & Development, Team Building &
Leadership, Analysis/Evaluation, Change Management/Implementation, Critical Thinking, Customer Service, Active
Listening, Conflict Resolution, Statistical Analysis, Time Management, Software Development/Testing, COTS integration,
Branding Fundamentals, Entrepreneurship, Strategic Planning, Process Improvement and Integration, Data Migration, Software
and Product Demos

MOOC COURSE CERTIFICATIONS (2013 - 2014)

Management for a Competitive Edge, Critical Perspectives on Management, Strategic Management, Competitive Strategy,
Decision Skills: Power Tools, Design Thinking for Business Innovation, Introduction to Decision Quality, Inspiring Leadership
through Emotional Intelligence, Innovation for Powerful Outcomes, Negotiation and Conflict Resolution, Diagnosing the
Financial Health of a Business, Principles of Project Management, Organizational Analysis, Introduction to Operations
Management, Introduction to Corporate Finance, Introduction to Marketing, Introduction to Financial Accounting, Online
Advertising, Foundations of Business Strategy, Leading Strategic Innovation in Organizations, Smart Growth for Private
Businesses, Modern Thinking, Statistics, Big Data for Better Performance, Lead Like an Entrepreneur

PROFESSIONAL EXPERIENCE

LEAD ANALYST R&D / Data Analysis 2007-Present
Weatherford Laboratories / Ticora Geosciences, Golden, CO
Coordinate and influence people and manage resources to integrate and execute the project goal. Supervise, operate and
troubleshoot 4 generations of isotherm units for a coalbed and shale gas desorption company.
Supervise and provide training to new employees on GC and isotherm equipment through leadership and team building.
Provide timely delivery to management and clients regarding workloads and resources.
Monitor and control all aspects of project work including scope, cost, schedule, quality and risk. Proactively coach
staff to mitigate risk.
Develop innovative approaches necessary to execute change management and quality assurance. Assist with design and
development of standard operating procedures to ensure efficient and effective delivery of products and services.
Executed the Lean Manufacturing Process for data acquisition, productivity optimization, and implementation of
cutting-edge technologies, exceeding quota by 43 percent.
Improved data reduction, interpretation and report generation, increasing monthly production of isotherms by 67 percent.

FACI LTI ES MANAGER Storage Rental / Cash Management 2007-2008
Home Run Self Storage, Denver, CO
Served as primary management contact for resolution of customer issues or complaints and invoice processing in a secure,
heated, indoor 200 storage unit warehouse facility.
Performed accounting duties of daily charges, process payments, vacancy reports and automated ad-hoc sales reports for
accounting managers and company president.
Setup and managed client accounts to ensure compliance with established policies and procedures to facilitate money
transfer while maintaining client database and streamlining client communication process.
Cultivated solid long-term relationships with clients to encourage business loyalty, resulting in 25 percent increases in
customer referrals and repeat business.
Directed the activities of valet parking and executed business strategies to maximize profit earnings in major baseball
events.
Executed change implementation to storage unit policy and actively participated in resolving account discrepancy to
ensure customer satisfaction. Resolved customer complaints with negotiation and conflict resolution.

WESLEY TAM Page 2

MATH / CHEMI STRY TUTOR Individual & Group Tutoring 2003-2006
University of Colorado at Denver, Denver, CO
Instructed, mentored, and tutored students in Calculus, General Chemistry and Organic Chemistry for pre-medicine,
pre-veterinary and higher mathematics students. Also worked with those having learning disabilities.
95 percent of my students were accepted to the medical school of their choice.
Prepared weekly math and chemistry tutoring lessons for those with learning disabilities and brain injuries.
Created and implemented an innovative approach to higher learning that improved the critical thinking and problem
solving skills in math and science.

PHLEBOTOMI ST/SCREENI NG TECHNI CI AN Customer Relations 2000-2003
BioLife Plasma Services, Aurora, CO
Co-supervised team of 5 and maintained 30 plasma machines to monitor vital signs and perform medical assessments for
potential syncope reaction to ensure donor safety before and after donation for industry leader in collection of high quality
plasma that is processed into life-saving plasma-based therapies.

VOLUNTEER/FULL-TI ME STUDENT 1998-2000
Denver Health Medical Center, Denver, CO
Volunteered for Denvers primary hospital, clinic and Rocky Mountain Regional Level 1 Trauma Center.

TECHNI CAL SUPPORT 1996-1997
Geosystems Global Corporation, Denver, CO
Served as database coordinator to abstract daily and weekly usage statistics of various data, including numbers of map draws,
geocoding, text and spatial searches, and analyzed demographic data for advertising, marketing and accounting managers.

EDUCATION

Bachelor of Science in Biology (GPA 3.73)
University of Colorado at Denver, Denver, Colorado
Awards: College Honors, UCD Alumni General Scholarship (3 years),
Thomas E. Page Scholarship (2 years), UCHSC Summer Student Cancer Fellowship

Master of Science in Space Studies
University of North Dakota, Grand Forks, North Dakota
Awards: NASA Space Grant Fellowship (1YEAR)

Bachelor of Arts in Applied Physics
Hamilton College, Clinton, New York
Awards: HEOP Scholarship (4 years)

COMPUTER SKILLS

Operating Systems:
Windows, Macintosh, Unix

Application Software:
Microsoft Office Suite, Lola Inventory Management System, NetGravity, Web-based applications,
Microsoft Project, Social Media tools, in-house Isotherm Analyzer, CoreTrac

Software Development:
Reverse Engineering, COTS Integration, Web Statistics, Database, Data Migration, Data Flow Analysis,
Software Testing and Implementation,