ROOT CAUSE

ANALYSIS

21 - 22 JANUARY 2015
BAHRAIN
25 - 26 FEBRUARY 2015
DUBAI
04 - 05 MARCH 2015
DOHA

SAFETY
SERIES

YOUR INTERNATIONAL
COURSE FACILITATOR

COURSE OVERVIEW
WHAT IS ROOT CAUSE ANALYSIS (RCA)?
Root Cause Analysis (RCA) is a methodology for finding and correcting the most
important reasons for performance problems. It is different from troubleshooting and
problem-solving as these disciplines typically seek solutions to specific difficulties,
whereas RCA is directed at underlying issues.
Root Cause Analysis (RCA) is designed to provide the participant with the knowledge,
skills and tools to begin the process of root cause assessment using selection
methods and tools to complete an exploration of factors contributing to an incident.
Loss-producing events may have multiple causes and require a comprehensive
approach to finding ways to break the chain of causation. Participants will gain the
ability to use RCA tools to identify potential problems and issues, complete an
analysis, and effectively communicate results and recommendations for action
planning.

BENEFITS OF ATTENDING
Course participants will be able to :
Develop and implement a structured incident investigations program
Initiate and conduct an investigation
Apply causal factor and root cause analysis for investigating process and
non-process incidents
Develop appropriate recommendations to address root causes at various
levels to avoid future incidents
Learn how to structure reports
Practise your new skills via actual industry examples and workshops

Latest TESTIMONIALS
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- Ed Bahr, Safety Director, Boise Inc., Alabama Operations
Dr. D.J. Moran has clearly distinguished himself in the field of safety.
Workers, managers, and leadership can all benefit through the
practical application of Dr. Morans safety training.
- Deb Smith, Director of Quality and Training, The Horton Group

Tel: +6016 3326 360

Fax: +603 9205 7788

kris@360bsigroup.com

Dr. Daniel J. Moran

Ph.D, BCBA-D

Senior Vice-President
QualitySafetyEdge
Dr. Moran has been applying the behavioral sciences to
improve the work settings & environments for individuals
for over 20 years. He began his career as an electrician and
commercial roofer, and was promoted to several leadership
positions in service delivery organizations.
Dr. Moran was also a university professor for 10 year before
embarking on a career aimed to improve quality,
performance, and safety in major companies. His first
safety consulting endeavor was given the Psychologically
Healthy Workplace Award by the American Psychological
Association. He has installed successful BBS processes in
many industrial settings, including companies that have
high turnover rates due to migrating workers. Dr. Moran
has established safety processes in paper mills, oil fields,
manufacturing plants, power plants, and hospitals.
Daniel has published several books and articles about
changing behavior, and his next publication, Building
Safety Commitment, will be available in April 2013. He has
given keynote addresses and invited presentations to the
OSHA Oil & Gas Conference, the Behavior Safety Now
conference, and the American Society of Safety Engineers
Leadership Conference.
Dr. Moran not only trains frontline workers, but also
performs executive coaching for CEOs and supervisors. He
has held numerous elected positions in the field of
behavioral science. In addition, he has appeared on-screen
talent for several television shows on the Discovery
Channel, Animal Planet, The Learning Channel, and the
Oprah Winfrey Network.
Professional Qualifications:
Ph.D. Psychology, Hofstra University
Board Certified Behavior Analyst
Licensed Clinical Psychologist
Member of American Society of Safety Engineers (ASSE)
Member of Organizational Behavior Management
Network

COURSE
CONTENT
DAY1

What is Root Cause Analysis?

Participants learn basic information about the definition and importance
of a Root Cause Analysis:
- Perspectives on Root Cause Analysis
- Uses of Root Cause Analysis in Safety, Quality, & Operations
- Understanding the scope & potential limitations of RCA
- Mental Models System vs. Linear Thinking
* The interaction between Goals, Environment, Technology, Task,
Human Factors & Social Structure
* Organizational culture and Root Cause
* Safety Management System and Root Cause

Root Cause Analysis Tools

Participants will learn to implement:
- Flow charts
- The Five Whys
- Fishbone Diagrams
- Job Hazard Analysis
- Failure Mode and Effects Analysis
- Power Analysis

Identifying Problems and Issues

Oftentimes, members of an organization want to reduce quality and
safety problems, but do not know how to define what the problems are.
Participants learn:
- Problem Statements What is a problem?
- High Risk and Hazards - Prioritizing
- Human error potential Latent vs. Active errors
- Pre-loss vs. post-loss issues

WHY THIS EVENT

This workshop has been designed for those who
are expected to conduct root cause analyses in
the workplace.
You will develop an understanding of different
investigative methods, each method with its
own advantages and disadvantages. Which one
is right for your organization?
This interactive course will also provide you with
new skills critical to the management of safety
and other business activities such as quality and
productivity.
The combination of interactive presentations,
hands-on exercises and open discussion groups
along with real case studies, ensures you will
obtain maximum value from attending.

Case Studies

DAY2
Data Gathering
Root cause analysis requires evidence and empirical support. In this
module, participants learn:
- How to utilize:
* Reports, inspections, & maintenance logs
* Quality & regulatory reports
- How to conduct interviews
- How to collect loss, injury, and damage data

Analyzing Data
The value of data analysis depends on the organizations question. In this
module, participants learn not only how to create, but to capitalize on:
- Pareto Diagrams
- Trend Charts
- Process Flow Charts

Managing the Process

Root Cause Analysis is not just a rear-view mirror approach for
documentation, but rather a vital procedure for ensuring safety is
improved in an organization. In this module, participants learn:
- Report writing and recommendation development
- How to assure implementation of recommendations
- How to assess unintended consequences

Case Studies

WHO SHOULD ATTEND

Vice Presidents, Directors, General Managers
Safety Managers, Supervisors and Engineers
HSE Professionals and Safety Auditors
Site/Plant/Factory/Operations Managers
Maintenance Engineers and Managers
Process Reliability & Quality Control Staff
Facilities Management & Training Managers

COURSE SCHEDULE
8.00
8.30
10.30 - 11.00
12.30 - 13.30
15.00 - 15.30
16.30

Registration & Coffee/Tea

Workshop commences
Morning coffee/tea
Lunch
Afternoon coffee/tea
End of day

ROOT CAUSE
ANALYSIS

REGISTRATION FORM
Fax: +603 9205 7788
Tel: +603 9205 7772

21 - 22 JANUARY 2015
BAHRAIN
25 - 26 FEBRUARY 2015
DUBAI
04 - 05 MARCH 2015
DOHA

Mobile: +6016 3326 360

Email: kris@360bsigroup.com

DELEGATES
1

Name

IN-HOUSE TRAINING
360 BSI is passionate about providing strategic safety
programs and high potential training solutions across the
region to build personal competencies and organizational
capability.

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You will receive practical training from a professionally

qualified educator with over twenty years of teaching and
training experience.
Please feel free to mix-and-match topics from the areas listed
below to get the right training content for your staff. Other
topics may be available upon request.

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OTHER RELATED PUBLIC COURSES

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Job Safety & Risk Assessment

Emergency Response Management
Visible Safety Leadership
Emergency Dispatch & Control Center Operations
Field Incident Command
Behavioral Based Safety & Leadership
Serious Incident Prevention

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Hotel Contact Details:

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For Room Reservation, contact for 360 BSI corporate rates.

Mobile

The Diplomat Radisson Blu Hotel, Residence & Spa

Diplomatic Area, PO Box 5243 Manama, Bahrain.
Tel: +973 17 531666

AUTHORIZATION

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General Information:
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Cancellations/Substitutions

Organization :

Substitutions are welcome at any time. Please notify us at

least 2 working days prior to the event. All cancellations will
carry a 10% cancellation fee, once a registration form is
received. All cancellations must be in writing by fax or email
at least 2 weeks before the event date. Cancellations with
less than 2 weeks prior to the event date carry a 100% liability.
However, course materials will still be couriered to you.

Address :

Signature :

FEES

Registrations close ONE (1) week before the training dates.

The fees cover lunch, tea breaks, materials and certificate.
Official confirmation will be sent, once registration has been
received.
Participants will need to arrange their own accommodation.
Attire: Smart Casual

Date:

(please tick as appropriate)

MANAMA, BAHRAIN: 21 - 22 JANUARY 2015

DUBAI, UAE: 25 - 26 FEBRUARY 2015
DOHA, QATAR: 04 - 05 MARCH 2015

USD 1,995 per delegate

15% discount - Special for Group of 3

Thank you for your registration!

PAYMENT DETAILS
Payment is required within 5 days upon receipt of
the invoice.
Bank transfer:
360 BSI MIDDLE EAST LIMITED
Abu Dhabi Commercial Bank
Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E

The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable
the client has to ensure that the taxes are paid on top of the investment fee paid for the course.
Compliance with the local tax laws is the responsibility of the client.

Account No: 10065721319001

Swift No: ADCBAEAAXXX
IBAN No: AE780030010065721319001

* Save up to 50% for In-house Training program

All payments must be received prior to the event date

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

360 BSI Training Calendar 2014-2015

(Click on Blue Links for the PDF brochures)
Event Code
SV-IT-DUB-12

Type
IT

COURSE TITLE
IT Governance & Leadership
Document & Information Management,
Security, Retention & Archiving
Document & Information Management,
Security, Retention & Archiving
Effective Technical Report Writing
Effective Technical Report Writing
Document & Information Management,
Security, Retention & Archiving
BBS: Safety & Leadership
Root Cause Analysis
Effective Technical Report Writing
Document & Information Management,
Security, Retention & Archiving
BBS: Safety & Leadership
Root Cause Analysis
BBS: Safety & Leadership
Root Cause Analysis
Document & Information Management,
Security, Retention & Archiving

TRAINING DATES
17 - 20 Nov 2014

VENUE
Dubai

KK-MN-DUB-101/102

IT

24 - 27 Nov 2014

Dubai

KK-MN-KL-103/104

IT

01 - 04 Dec 2014

Kuala Lumpur

KK-TE-KL-37
KK-TE-JAK-38

General
General

14 - 15 Jan 2015
19 - 20 Jan 2015

Kuala Lumpur
Jakarta

KK-MN-BAH-105/106

IT

18 - 21 Jan 2015

Bahrain

SV-SS-BAH-88
SV-SS-BAH-89
KK-TE-DUB-36

Safety
Safety
General

18 - 20 Jan 2015
21 - 22 Jan 2015
22 - 23 Feb 2015

Bahrain
Bahrain
Dubai

KK-MN-DUB-107/108

IT

23 - 26 Feb 2015

Dubai

SV-SS-DUB-90
SV-SS-DUB-91
SV-SS-DOH-92
SV-SS-DOH-93

Safety
Safety
Safety
Safety

22 - 24 Feb 2015
25 - 26 Feb 2015
01 - 03 Mar 2015
04 - 05 Mar 2015

Dubai
Dubai
Doha
Doha

KK-MN-JAK-109/110

IT

02 - 05 Mar 2015

Jakarta

KK-MN-JAK-117/118

General

Negotiating Sales Success & Customer Loyalty

16 - 19 Mar 2015

Jakarta

KK-MN-JAK-119/120

General

Effective Communication & Presentation Skills &

16 - 19 Mar 2015
Report Writing

Jakarta

KK-MN-DUB-121/122

General

Negotiating Sales Success & Customer Loyalty

22 - 25 Mar 2015

Dubai

KK-MN-DUB-123/124

General

22 - 25 Mar 2015

Dubai

KK-MN-SIN-93/94

IT

06 - 09 April 2015

Singapore

SV-IT-DUB-16

IT

Dates to be confirmed

Dubai

KK-MN-KL-87

General

Dates to be confirmed

Kuala Lumpur

KK-MN-DUB-98

General

Dates to be confirmed

Doha

SV-MN-DUB-105

HR

Dates to be confirmed

Dubai

Effective Communication & Presentation Skills &

Report Writing
Document & Information Management,
Security, Retention & Archiving
Business Continuity, Disaster Recovery Planning
& Leadership
Powerful Business Communication &
Presentation Skills
Powerful Business Communication &
Presentation Skills
Preventing Workplace Bullying

Contact Kris at kris@360bsi.com to register or for further details. Tel: +60 16 3326 360