Abhishek Kumar Singh

Mobile: (+91)9373399997 E-Mail: abhishekkumar.in@gmail.com

Retail Operation, Franchisee Management, ite !c"#isition, $hannel Management, %#siness &e'elopment,
(e) tore *a#nch+
Summary of the work
I have 9 ,ears of experience in Telecom & Retail. Good experience in Channel Management !tore Roll "uts #ranchisee
Management & $usiness %evelopment. &ave 'orked in different territories like %elhi (CR )aipur Gu*arat and
Maharashtra. !uccessfull+ rolled out different pro*ects.
-an ./11- 0resent- 1F#t#re 2ro#p3 ,Circle Manager-
Feb .//4--an ./11- 1Reliance $omm#nication *t53 ,Retail .ead-
-#l, .//6--an .//4- 1$o77ee &a,3 ,Cit+ Manager-
Feb .//1- !pril .//3-1!ir 8el3 ,Team .eader-
OR2!(9!89O(!* E:0ER9E($E
1/th -an;./11 < 8ill 5ate F#t#re 2ro#p (8.=) $ircle Manager-Maharashtra
T24- Is Future groups Telecom Arm - joint venture with TATA !"!#!$
The Accounta%ilities&
"peration/
Initial Roll out T01 !ervices in the circle recruitment and planning.
Coordinate 'ith all different format future group store ,$ig $a2aar 3antaloon Central & $rand #actor+ etc- team
for smooth operations.
&elp formats ,$ig $a2aar 3antaloon $rand #actor+ & Central- in there marketing plan and strateg+.
Responsible for Manpo'er recruitment & Training.
Monitor the sales targets track lo' performing stores and initiate action plans to improve the performance.
4nhance customer experience b+ setting high standards of customer service and h+giene.
Monitoring the Customer 5isit pattern in the stores month on month and creating strategic plan for increasing
the fre6uenc+ and ticket !i2e of the format.
!ales of Recharges / through the stores and through %ocomo retailers in the vicinit+ of the stores.
#ortnightl+ revie' 'ith !tore 7artas/ )ointl+ revie'ing store T01 performance on a fortnight basis.
Kiosk management - Right location / Tagging / Maintenance / VM/New addition planning.
Monitor adherence of SOPs.
.o+alt+ 3rogram/
To facilitate movement of customers across various formats of #uture Group.
!upport business units and other stakeholders to anal+se customer base interpreting results and identif+
revenue generating opportunities and to understand overall return on investment.
To help the formats develop and monitor success at program customer segment and campaign level b+
creating anal+tics modules and metrics to understand overall customer retention8repeat behaviour across ke+
businesses8segments.
The Attainments&
Rolled out T01 in Rest of Maharashtra.
#astest Circle to achieve 9 .ac customers.
Continuous increase in the Revenue.
1
st
Feb;.//4 < 9
th
-an ./11 Reliance $omm#nication *t5+ Retail ales *ea5
The Accounta%ilities&
:chieving sales and revenue target for the Cluster.
Responsible for ne' !tore .aunch franchising and stores operation ,C"C" !tores- of the cluster.
!pearheading a team of "n roll Managers !ales 4xecutive "peration 4xecutives.
#ormulating & implementing local marketing plan.
:ppointing franchisee for organi2ation and servicing designing implementation and monitoring of the 3)3.
Monitoring sales calls route plans and sales cum stock level in primar+ and secondar+ market sales flo's 'ith the
help of !ales 4xecutives.
&andling ;eekl+8Monthl+8<uarterl+ channel sales performance revie's.
3roviding feedback to the compan+ about its product & about product competition in the market place.
:ccountable for Channel !ales Retail "perations & $usiness "perations.
Monitoring performance of franchisee and their sales team.
Collecting !tructured Market #eedback.
Mentoring the sales team to'ards achieving their targets.
Monitoring the performance and professional skills of the sales executives.
Co/ordination bet'een various activities like Credit management and activations !upport to customer service
General administration Inventor+ management and sales invoicing
The Attainments&
$ontin#o#sl, a)ar5e5 b, Rating >-(E?ceptional contrib#tion to)ar5s compan, in ,ear .//4-/9 @ .//9-1/)+
.aunched #"#" model of stores.
!uccessfull+ launched ne' product like G!M.
Received $est Retail Manager a'ard from MA@2 $EO in #eb 0==>.
.
n5
-#l, B/6 <-an#ar,;/4 $o77ee &a,-:press &i'ision $it, Manager
The Accounta%ilities&
Responsible for profit & loss of state business looking after da+ to da+ operations of existing outlets
launching ne' to'ns and appointing franchisee 'ith the help of operations exes exe :8Cs and $usiness
%evelopment exe.
$usiness %evelopment?
%eveloping $usiness through fast and timel+ Roll "uts.
.aunching ne' to'ns and appointing franchisee.
4nsure adherence to the "utlet :c6uisition !election Criteria.
Conducting the feasibilit+ stud+ of the particular location for profitabilit+.
(egotiation 'ith Mall Management 3ropert+ "'ner on the 3rices.
Coordinating 'ith the pro*ect team on out let la+out dra'ings.
Getting the re6uired licenses from the authorities like !hop establishment license 3olice license etc.
Tie/ups 'ith corporate for big deals.
Regularl+ reporting Roll "ut Information to Corporate "ffice.
"peration Management?
Managing !tores "peration. Implementation of operation plan Increase the :!3%.
4ffective execution of Merchandising83romotional activities.
Managing proper stock at the "utlet and !tore level.
#ranchisee Management?
#ranchisee development for the cit+.
To assist them on regular basis to get good return on their investment and maintain their interest in the
business. Clear the outstanding and ensure timel+ pa+ments.
Resolving all the issues of the franchise related to the business.
The Attainments&
Ra*asthan? .aunched )aipur 'ith 0 outlets and handed over the charge 'ith 9= outlets. "pened 9= ne' outlets
in the shortest period.
%elhi (CR? .ooked after all/@= outlets of the territor+ increased revenue.
Received A!tar 3erformer :'ardB from group Chairman of Coffee %a+ in #.C.=D/=E
Feb /1 < !pril ;/3 !ir 8el 8eam *ea5er
The Accounta%ilities&
!"s call age and productivit+ enhancement through dail+ monitoring dail+ cold calls per ! " F 9@8da+
!ales "fficers retention8recognition practices. :chieving sales target.
!tructured lead generation activities to increase the si2e of the prospect funnel.
Gtili2ing market trends & personal net'ork to develop marketing plans for generating leads. 4volving market
segmentation & presentation strategies to achieve targets.
Implementing pre & post marketing schemes for luring customers for the ne' products.
"rgani2ing the trade promotional camps for the compan+.
The Attainments&
&andles sales8after sales and leading a team of 1 people.
:chieved the given target.
!uccessfull+ achieved the annual sales target & developed dealer net'ork in the territor+.
!$!&EM9!
M%! (MarCeting) Rai $usiness !chool (e' %elhi 0==D
%+$om G.3 College 5aranasi 0===
0ersonal &etails
&ate O7 %irth 9H
th
:ugust 9I>=
Marital tat#s Married
:bhishek 7umar !ingh
$ig $a2aar Mahavir 3ark $ibbve'adi !atara Road 3une ,Maharashtra-