PERS Family Doctor care

1. What is PERS Family doctor care?

2. I never heard about PERS Family care, can you please tell somethin about this company?
!o" can I trust the company
#. !o" credible are the doctors in $rom your company?
%. I already have insurance? Why should I ta&e your services?
'. !o" do I et your $amily doctor to my home?
(. Should I et reistered "ith your company $or the $amily doctor to visit my home?
). !o" to et reistered?
*. What is the bene+t o$ my $amily reistration card?
,. !o" much should I Pay $or reisterin "ith your company?
1-..an I pay online $or the services?
11.What/s the system o$ I0R billin $or payment thro/ online mode? !o" sa$e is it?
12.What is the bene+t o$ reisterin "ith your company?
1#.Will I be provided a sinle personal physician dedicated $or my $amily?
1%.Will the personal physician, be able to connect to my previous specialist $or continuity o$
care?
1'.What services "ill be provided by my personal physician?
1(.I$ I re1uire any specialist doctor opinion, Will my personal physician re$er me to a specialist
2octor?
1).I$ any o$ the $amily members re1uires hospital admission, ho" "ill i o about it?
1*.2o you provide any discounts i$ any o$ my $amily members are hospitali3ed in your tie4up
hospitals?
1,.2o you provide discounts on any o$ your services?
2-.5re my data and medical records secure "ith your company?
21.Will I able to access my 6 Family member medical records online?
22.Will I be able to connect to my doctor immediately in case o$ emerency?
2#.Will you assist "ith us an ambulance in case o$ any emerency?
2%.What happens i$ there is an emerency and I am not able to connect my doctor?
2'.What happens i$ there is an emerency and I need a doctor and your call center is not
"or&in?
2(.What are the helpline numbers in case o$ emerency?
2).In "hich cities are you currently operatin?
2*..an I et my money bac& i$ I am not satis+ed "ith the doctor you send?
2,..an I chane doctor i$ my personal physician services are not satis$actory?
#-.What are the various pac&aes available?
#1.Will my personal physician be able to ive the prescribed medicines durin the visit?
#2.Will I be able to et the prescribed medicines at my door step?
##.What treatments can my personal physician can o7er at my home?
#%..an you ta&e blood samples $or testin?
#'.What additional services can you provide apart $rom $amily doctor?
#(.What locations do you visit?
Detailed FAQ
Registration card
1. What in$ormation should I provide $or reisterin "ith your service?
2. What8s the process $or reisterin "ith your service?
#. When "ill I et my reistration card?
%. What does the reistration card contains?
'. What are the bene+ts o$ the reistration card?
(. Should I carry my reistration card $or availin the bene+ts o$ the card?
). Is it possible to add a $amily member later to reistration card?
*. I$ I lost the card, "ill I et a ne" card?
,. !o" much should I pay $or the ne" card?
1-.I scheduled an appointment $or a $amily doctor, and I am not convinced "ith the services?
Should I pay the reistration $ees?
Briefng of packages and process
1. !o" can I &no" about various pac&aes and services?
2. !o" "ill I &no" "hich pac&ae "ill suit my $amily re1uirement?
#. .an a pac&ae be modi+ed accordin to my $amily re1uirement?
%. .an I modi$y my pac&ae a$ter subscribin to a pac&ae?
'. I$ a chane my pac&ae $rom 1 year to ( months, "ill I be able to et my money bac&?
(. !o" to include an additional member o$ my $amily into your service? !o" much should I
pay $or it?
). 2o you have speci+c pac&aes $or diabetes and $or speci+c disease manaement?9say
continuous monitorin o$ diseases, chronic diseases li&e real $ailure.. etc:

Scheduling and Re-scheduling appointments
1. .an I reschedule my scheduled date 6 time $or the service?
2. What/s the time $rame $or reschedulin my date 6 time 9For dates t"o days be$ore and $or
time a day be$ore?:
#. !o" should I intimate $or schedulin my date 6 time 9email, S;S, telephone:
%. 2oes your customer e<ecutive remind me about the scheduled visit?
'. =ein an emerency on the scheduled day, I am not able to reschedule my appointment?
Should I pay $or the services?
a. Is it possible $or me to schedule an appointment $or the same pac&ae or you "ill
chare me onto a sinle visit pac&ae
(. I$ I "anted multiple visits on the same "ee& or on the same day? What are the chares $or
it?
). I$ any o$ my $amily member is not present on the appointed day? Will my physician "ill
come and meet that member on a di7erent day?
*. I$ any o$ my $amily member 9parents: is not available at the present address, they are
shi$ted to some other place? So ho" "ill you o about it?
,. I am oin abroad $or ( months, so can I retrieve my pac&aes $or another ( months.
1-.5ny o$ my $amily member is e<pired, so "ill the member chares 9pac&aes: be retrieved
bac& 9Will I et the money bac& $or that $amily member:
11.I am been hospitali3ed $or a month and I am not able to use your services? Will I be able to
retrieve the services?
12.I am been hospitali3ed and "ill my personal physician be able to come and meet me at
the hospital?
1#.What are the chares $or my personal physician to come and meet me at the hospital?
nitial !isit "y doctor and nurse
1. What services "ill be provided by my personal physician on the +rst visit?
2. Will my personal physician be able to tal& to my previous specialist doctor?
#. Will my personal physician have a contact "ith my other specialist doctor and develop a
medical plan accordinly?
%. !o" much time 9 say an hour : "ill the doctor ta&es up to record our $amily health
records?
'. !o" much time the doctor spends "ith our $amily $or $ollo"4up visits
(. I$ any o$ our $amily members re1uires any other tests ho" "ill "e o about it?
). I$ any o$ our $amily members re1uires specialist doctor advice, ho" "ill "e o about it?
*. I$ the doctor prescribes any medicines and needs a $ollo"4up visit, "hat is the chare $or
it?
,. I am su7erin $rom a viral $ever and the doctor visits me, and needs a $ollo"4up visit a$ter
' days?
a. Will I be able to meet the doctor a$ter ' days? !o" much should I pay $or it? Is it o$
same chares or any sustainable chares $or it?
Family Doctor #it
1. When "ill I et the $amily doctor &it? 2urin the doctor visit or a$ter the initial visit?
2. What "ill be included into the $amily doctor &it?
Billing and payment
1. !o" should I pay $or my pac&aes 6 at "hat $re1uency 9one time or E;I:
2. 2o you have online payment services?
#. .an I pay $or my pac&aes a$ter the doctor visits my home?
%. .an I pay my $ees by my card in my home?
$ur operational FAQ
1. 2octor is on leave. Family is re1uestin $or doctor? !o" to o about this situation?
2. 2octor on leave? When should be noti+ed 9time $rame?:
#. 2o "e have a policy o$ sendin di7erent doctors to $amily? I$ so "hen
%. 2urin an emerency $rom the t"o di7erent $amilies 9same doctor:
'. When the personal doctor is on leave
%al center
1. Emerency call $rom patient, not able to connect to the concern $amily doctor?
2. What calls should be $or"arded to the $amily doctor?
#. I$ the $amily doctor ives any phone consultation ho" to record this?
%. 2o "e attend emerency calls on niht? I$ so "ill "e send the same doctor on niht? I$ so
"ill he be able to do the other planned calls $or ne<t day? !o" to o about it
'. 2o "e send our $amily doctor on "ee&ends?

!o" "e are oin to handle our telephone e<ecutives?
1. >e" customer "ho calls ? 5re "e oin to e<plain the pac&aes and everythin on the
same call or do a call bac& to e<plain the "hole pac&aes and processes in a detailed "ay
2. Emerency call ? !o" to analy3e it is an emerency call and $or"ard to the doctor
Back $&ce
1. !o" to schedule an appointment i$ t"o $amilies as& same appointment date and timin
2. Will $amilies be able to boo& their appointments on their convenient dates9i$ so "hen
appointment boo&in $or a +<ed date should be $ree 3ed@closed:
#. Will $amilies be able to reschedule appointments online
%. When the 2octor plan schedule "ill be prepared and $ree 3ed
a. E.A ? 2octor visit plan $or #-
th
2ec ? "hen this plan should be $ree3ed? t"o days
be$ore or a day be$ore9i$ on "ee&ends then the time $rame:
'. I$ any o$ $amily member ets admitted into hospital, ho" to et the data $rom the hospital
and et it into the patient record
(. I$ any lab tests @ investiations are done in other hospitals, ho" to et the data $rom the
hospital and et it into the patient record.