CAMPUS/COLLEGE: SAN JOSE CAMPUS

2014 STAKEHOLDERS SURVEY OF CHED POLICIES

PART 1: POLICY AREAS

EXCELLENT

VERY
GOOD

GOOD

MODERATELY
GOOD

POOR/NEEDS
IMPROVEMENT

TOTAL

WEIGHTED
MEAN

CHED POLICIES ON RATIONALIZATION
5 4 3 2 1

1. Campaign to provide information on oversubscribed and undersubscribed
programs

9

15

14

1

0

39

3.82
2. Conduct of graduate tracer studies
10

14

12

3

0
39
3.79
3. Provision of CHED support for institutional and faculty researches
14

16

9

0

0
39
4.12
4. Provision of incentives for institutional and faculty researches
7

18

13

1

0

39

3.79
(Search for Best Higher Education Research Program/REPUBLICA
Awards Grants for research presentation in national or international
conferences)


CHED POLICIES ON QUALITY & STANDARDS
1. Provision of scholarship to upgrade the academic qualification of HEIs
faculty
(Faculty Development Program)

10

22

7

0
0 39 4.07
2. Establishment and mobilization of Research and Development Centers to
help CHED in promoting research (PHERNet & HERRC)

4

20

10

3
0 39 3.48
3. Implementation of minimum standard for HE programs and institution
6

18

11

2
0 39 3.56
4. Implementation of quality assurance mechanism; support to
accreditation; assessment of application for conversion and evaluation for
leveling/typology

13

13

12

0
0 39 3.92


PART 2:QUALITY & EFFICIENCY OF FRONTLINE SERVICES


5


4


3


2


1


0

TOTAL

WEIGHTED
MEAN
1. How well are you knowledgeable of the mandate and function of CHED? Fully aware Moderately aware Aware Somewhat aware Not at all aware
4 16 12 2 3 0 37 3.43
2. How often do you have dealings with CHED? Once a month More than once a
month
Once in 3 months Once in 6 months Once in year None at
all

7 4 4 7 3 0 39 2.05
3. when i transact business with CHED, I usually do it:(Check one or all that
applies)
In person By telephone Through internet In writing (letter) Other, specify
18 8 6 3 2 0 37 4
4. how long do you have to wait before a CHED staff/representative attended to
your queries?
I was attended to
within 3 minutes
`I was attended to
within 5 minutes
I was attended to
within 15
minutes
I was attended to
after more than 15
minutes
I was attended to
after more than 15
minutes

5 12 16 3 6 0 43 2.7
5. I am satisfied with the information I got on CHED guidelines. Strongly agree Agree Disagreed Strongly Disagree Dont Know
7 26 0 0 4 0 37 3.86
6. The information provided fully addressed my query/ies Strongly agree Agree Disagree Strongly Disagree Dont Know
8 23 2 0 5 0 38 3.76
7. The CHED staff representative was knowledgeable and competent in
answering my queries and concerns
Strongly agree Agree Disagree Strongly Disagree Dont Know
8 26 0 0 3 0 37 3.9
8. The CHED staff helped me understand thae cause and possible solution/s to
my query/concern
Strongly agree Agree Disagree Strongly Disagree Dont Know
9 23 1 0 4 0 37 3.89
9. The CHED staff was helpful in handling issues with courtesy and
professionalism
Strongly agree Agree Disagree Strongly Disagree Dont Know
8 23 0 1 5 0 37 3.75
10. The information was very helpful Strongly agree Agree Disagree Strongly Disagree Dont Know
10 23 1 0 2 0 39 3.76
11. Overall, how satisfied are you with the information that was given by the
CHED staff/representative
Very Satisfied Satisfied Somewhat
Satisfied
Somewhat Satisfied Dissatisfied
5 25 7 0 0 0 37 3.94


COMMENTS AND SUGGESTION

1. I hope that CHED policies have a good implementation to every students and also to all teacher
2. Please rush the check for the student who are scholar and grantee of CHED scholarship
3. Ive no business yet w/CHED w/c was personally transmitted all info received there disseminated it but by the University President or by
the Dean
4. Well my suggestion to the CHED they must have to correct to the students and faculty
5. The CHED was right when they decided to give the financial assistance directly to their Scholar.
6. When I have a queries to the other staff cannot answer all things about my question. I think they should be knowledgeable in everything.
7. I think CHED must give lost of opportunity to the student who wants to have a scholarship for them to have a low tuition fee.