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KPI


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1. 46
2. 46
3.





1. 10
14
2.

3.

4. 1622

1.
2.
3.
1

/
1014
/
2


1. /
/

2. /

35

1 TCIR
2 LCIR
3 8090 TOR
4
5 WSB
1. 6080PM OH
2. 6070
MTBF MTTR
3. 6575
4. 6575
5. IC 5

1. 5

2. 5

1. PLC
2.
35

3.

4.
5.
6.

7.
1. 1020
20

1
4050
2

6070
1

70
1

1
PM
5

20%

20%

10%

10%

30%
10%

P/M
=1-2%

=/

100%
=95%-99%
6
=2-3 /6

85%
=85%-90%


C.A.R.E O.S.H.A.

25












1.
2.
5
8




20




ROI

20

20



10




1.
2.
3.
4.

8090 10
510
9095
9095




5.

6.
9095
13


40%

<TPD
<3.84TPLH
>60TPD SR
>97.5%OSE
>95%CBV
<1. 3Sp.Gr
<250 TiC14
<10

20%

XX/01

<7%
>95% OSA.
>97.5% OSE

10%

10

2



1

11


20




20


15



15
1

10


10

12

5
50


20



2







1
15
1
15
15 1 DM

13





10 1
1 5075
10
1

2
5

1
DM

5




2
100125
510
1

(5)
2

23


50
9097

7699
3
9

35


20


14

100%
7
15

5

15

35

25








1
1000 19.4219.71
2
7580
3
1020
1.







2.

15

25

15










1.
2.
12

810

4

34
1.
2.

16

1.

2.

7079


56
2

2029
3

67
1

17

1. 97100 2025
2. 25
3. 1
4. 613
5. 2230
1.


18





2.


3.







0 TCIR
0 LWCIR
1.5%-1.6%

1. 90%95%
2. 1.52
3.
1. 0 TCIR
2.
3.
19

4.
1.
2.

3.







1%1.5%


60
10
46

20


20

1015
5

10

12

2030


30

PIMS

21

1

20




10


10
1

10

1
10

PIMS

22

1
20



1
7589

15
1
20

SQI

SQI

SQI

1
SQI
15

SQI

SQI
1 12
15

23

Kanban
1

24

5


20


1



25



1

25

35%

3-5%
=>5%

3-5%
=>5%

3-5%
=>5%

70%
85%-100%

30%

3-5%
=>5%

3-5%
=>5%

3-5%
=>5%

70%
=85%-100%
6-10
=>10
6-10 RBM

=>10RBM
70%
=85%-100%

4-6
=>6

RBM 20%

15%

26

4-6

=>6
70%
=85%-100%

7090
40


2
30
2
20



20

STAR

10

27

28

1.

2.
3. 810
4.
5.
6.
7.

8.
9.
10.
1.


2.





3.

4.

1. 1


2

2.
29

3. 90100
4.
5. 9598

1.
2. 1
2
3.





1







1.



1. 7080
2.

1.


2.




3.

4.
30

1.
2.

1.
2.

1.


2.
3.
4.
5.

6.
7.
8.
9.
1.
2.
3.
4.
5.
6.
1.

2.

31







28590 10
3 8590

48590
1

3
8590 10
4
8590

5
8590
1.
2.


3.

4.
32

5.
6.
7.
8.

1.

2.
3.

4.

5.

1.

2.
3.
1.
2.
1.
2.

1. 57
2.
3.
4.
1.

2.
1.











33


2. 23

3.

4.
1

90%96%



0.80% 0.89%
8.75% 9.25%
23.5% 26%
1 90% 96%


2


1 99.5% 100% 3

2 60% 70% 3445

3 90% 96%


4 35
5

34

2
3
4
1 48
2
3

1

2

1
1









1


2
3

1
2
1
1
2

35

1.

2.
3.
1. 12


2.

1. 12

1
1
2
2
12

1
1 12
1

36

2
3

1.

2.
3. 3
4.
5.




6.

7.
8.
9.
1.
2. 12

3.
37

1
2
3

1
2
3





4

1.

2. 12 45
3. 50100
4.
5. 12

6.





38

1.
2.

3.
4.

1.
2.

1.


2.

3.
4.

12

90100

610
2

5
35
39

/ 1.


1.



2
:


3


40


CPR

1.
2. 100
1.
2. 100

1.
1

1

41



100
1

1
1.
2. 67
1

2
3

1



2


3

42

1.







1.




1

12
1








18595

43


PDU

1.
2. 15
3.



1.
2. 15
3.


1.
2.
3.
1.


1.

2.
1.

1.

2.

44





2
1012
3
70%80%
4

2
2


1.



1.


1.
45

1
23
2
45
3

1
23

2
45

1
4
5
2

1
1





1
1



2


3


4




46

2
12

23

2. 35

1 90% 95%

510
2 85%90%
1

47

2.

3.
1. 47
NAO
1. ISO

2.
1.

2.

48

1.
2.
3.
4.
5.
6.
7.
8.
9.
1.
2.
3.






4.
1.
49

2.
3.

4.
5.

1.
2.
3.
4.
1.
2.
3.

4.
5.
6.
1.
2.
3.
1.
2.
1.
2.
3.
1.
2.
1.
2.





1.
2.
3.




1.

50

1.
2.

1.

51

52

53



1%1.5%

54

1.





1.
2.




12
1.
2.

1.
2.
1.
2.

1.
2.
1.
2.
3.
4.

55

56

57

35

9899




8085
30


2

4




9095
10
9095

10

9598
5


1
5















2






58

45

4

3%

35

9095

59

1

45

1

20

24


1

20


15

60


KPI


5%


20%

= VA/VE

(25%)

/
61

1% - 3%

= 3% - 6% I
>$500,000
.
/
35%

62

(F)

1.

2.
3.
4
(C)
1.

2.
3.
4
(I)
1.

2.
3.

(L)
63

1.
2.

35

1. 5%12%
2. 75200
3. 30110
4. 2.7-6
5. 1.2%3.8%
6. 2%4%
7. .2%.55%
1.







2.



64







10

10
1.

2. 58
10
3.
4.
1. 1025
5
2.
1. 30
5
2.
1. 13

65

1. 34
2. 500 1500
3. 030
4.




1

1
2

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1
1

67

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68

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69

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71



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1.
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9095

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3.

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1.
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{1--/
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/
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75

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35%

10%

100%

5%

10%

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76

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94

8090






1.

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2.

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1.

15








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5%10%
1%5% =
25
> 10% =
2

1
10%
1


(15%)


1

96

1




2
3

1




2

3
1

97



2
3
1







2
3







98

1. .015%.02%
1 515
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1

1
2
1
2
1

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100

101

1
XY
2
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3
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4
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5

1. CEO


2.
3.
4.
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5.
2.
3.
4. CEO
5.
1.

1.
1.
2.
3.
2.

CEO
CEO

CEO





102

3.

25%

20%

15%

20%
20%

103

80-90%

85-95 CRSD
85-95%
80-95%
90100%
70-90%
XYZ 80-90%

95%-98%
2-3
5-10

80-90%

5-10%

5-10%

80-90%

104

60-75
60-80%
01%

1

60





1

2
1






56
105


1




2


25 1



1012

15


1
2


1


2


1




106


40
58

0.8%
1.2%











14

15



5


107

5



20

15


20


20

20

15

10
5

5

108

20

109

1


25

1
35


15


110

1

50


2 14
3



4
111

5



2550
15
19095

20


18085

10



60

1
2
3





112


30

10


10

4



5



1




1
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3




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1






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113

1

30



114

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30







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115

15






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10 12
1.
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1. 56
2.
10

90
1.

2.




9 530
5

1.




2.

90

116

117


6075



1

2
9095
3

85%90%
4
80%85%

118

1
2 50%-80%
40
3
25 1 .3%
10 1
2
3
1
2
10
1
2
10
1
2
10

119

50

50

85%95%


190%95%


3




190%95%



120

1.

121



2
1

/



1

122





8090

123

1.
2.
25
3.
4.
5.
1.
2.
20
20 0.2%0.5%
1.
2.
15
3.
10
5

124

1
34
2
25

3
9095
4
12
1 12

1
2 1020
1 34
2 12
25
3 1020
1
2 510
3 SPD
18090
28090
25
3 24 8090
10 1

2
10 1
2
125

1 14

-//


30%
X-Y%


25%


25%
20-25%

20%

126

127

20 1


20

30
20
1

20

128

20

5560
1.
2.
3.

9598
25
25

2.



129




3. .5%1%
5

1.
2.
3.

25

4
25





5
9298
130


18590

1 45

1 1
2
10
3

500000

2

2
90%
3

3
20




2
15
:



















3
:




131


10


2
20
90
132

PO


20
20 1





10





10

1
2
10

133

134

1

35



9095
9095 24
25


26
23
15
24
10

135

100%

136

30

15

18595




1
34


10

19598

10



2

20 1















2






137



19899
5






5 1

5


30








1







2







13

20


5
24


5
16070

25




138

16070





7080
7080 810
5

23

1 44.5
2
30
25

3

68

1 23

1

10

3 34


10
1
6
30
139




20








1









2











3
140


18595





26570

45


1015
510

16080






24

3045
95
1



19095


141

142

35






30

1






1


35

143

48
20



1

10


2




23

3 2
1
5

9
9597 30

90
9899

144


2
7

30

78
25





145

CSS

CSS

SAM


25

1


2

146


25

1


2




1


1


25

7
12
12


1




1


7



147


1
2
11
3

148







1. 80%- 90%
2. $1.71$1.80

2. 4%-5%

3. 90%- 95% 95%-99%


1 90%- 95% 95%99%

2
1

149

150

80-90%

85-95 CRSD
85-95%
80-95%

90100%
70-90%
XYZ 80-90%

95%-98%
2-3
510
80-90%

5-10%

5-10%

80-90%

60-75

60-80%
01%

151

QPI

PMS

NSAI
FDA
8090
8090
6 CPI
9095 DDC STD
8090
9095

100 200 QPI1,2,3


9095

100200

152

10
UL, CSA CE

1
2

153




50

23

154

8792
8792


12
23

1
1
12

155

35




10

1\

Lotus Notes Exchange



75


30


10


10

156


15

157


35
7580



18090
25





2 1



158

19599


15

IT

159

(25%)

0% CS&T

3 7 x

x 90% to 99% bug

x, y

(25%)

x
(10%)

160

(20%)

(5%)

x /

2000 recoding

161

(F)
1.
2.

3.

(C)

(I)

(L)

162


Value-Added Results
1
2 8 5 10
3 5 95%
4 5 downtime .
5 7 AM 9 PM.98% to 100%
6 90%
7 50

troubleshooting

90%

90% to 95% :

.
163

help desk

164


18





1
2
3


1
2
3



4
5
6 1014
7 2448
8 95
9

165

1. online

2.flash

1. flash
2. flash
3. offline
1.

3. WEB

1.

2.
3.banner.button..
4. minisite
5.
6.

166

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