Key activities Results achieved Collect straightforward data and other information and conduct simple analysis, including calculations. Accurate information maintained. Service standards met. Information organised/classified and accessible. Assist Licensing Officers to input and extract data and produce reports from information systems. Informed, accurate and defensible determinations of operational and administrative activities. Clear and enforceable conditions for licensing approvals. Equitable licensing processes in accordance with statutory and regulatory frameworks. Efficient and effective delivery of administrative and licensing processes. Liaise with clients, other information providers and stakeholders regarding water licensing data. Prompt, courteous, clear responses ensuring understanding. Service standards met. Support and guide customers to the appropriate person to deal with their enquiry; and provide callers with related process information or results of enquiries. Well managed responses to customer enquiries received by phone, fax, or email. Maintain records of responses and related work and provide regular reports to management. Information to support management, and safeguard NOW interests. Participate in basic property inspections, including verification of location and activities/actions Informed, accurate and defensible license determinations. Clear and enforceable license conditions. Equitable sharing of water resources in accordance with statutory and regulatory frameworks. Provide interdivisional and intra- divisional administrative and corporate support as required. Efficient provision of mail services, stationery, purchase/sales orders, travel co-ordination, petty cash, vehicles and asset management, flexsheet collection/checking and reconciling, general enquiries, data entry and advice. Demonstrate standards of professional behaviour and ethics that promote and maintain public confidence and trust in the work of the Office. Behaviour is consistent with the Offices Code of Conduct. Principles and policies of EEO, cultural diversity and OHS contribute to a productive and harmonious workplace. Participate in multi-disciplinary teams. The Branch operates as a co-operative team. Interaction between Branch staff is collaborative.
Selection Criteria
HSC and/or relevant Certificate IV as a minimum qualification Awareness of and interest in natural resource management issues, particularly relating to water. Good written and verbal communication skills Ability to prioritise work and meet deadlines. Ability to learn and use a variety of computer application systems. Good problem solving skills and demonstrated commitment to quality customer service. Ability to follow administrative processes and keep accurate records. Current Drivers licence.
Job Famil y: 7 Band: A Classification & Grade: Clerk General Scale