Passionate about providing immaculate customer service and experienced in gaining customer loyalty. Commended for ability to multitask, especially during very busy hours of service. ServSafe certified from Cabrillo college.
Passionate about providing immaculate customer service and experienced in gaining customer loyalty. Commended for ability to multitask, especially during very busy hours of service. ServSafe certified from Cabrillo college.
Passionate about providing immaculate customer service and experienced in gaining customer loyalty. Commended for ability to multitask, especially during very busy hours of service. ServSafe certified from Cabrillo college.
Passionate about providing immaculate customer service and experienced in gaining customer loyalty. Extremely dedicated to providing direct attention to customer needs and ensuring they have the best possible experience. Great communication skills; work very well with others and am open to and very appreciative of constructive criticism. Extensive knowledge of cooking and food preparation, nutrition, and common allergens. Thoroughly enjoy being able to readily respond customers inquiries about specific requests or concerns and providing them with detailed, informative answers. Commended for ability to multitask, especially during very busy hours of service. Commended for initiative, tenacity, reliability, and customer focus in performance evaluations. Acknowledged for abilities to advise and delegate using problem-solving skills in stressful situations in which management was not present. Have intervened in difficult situations in order to successfully transform unsatisfied customers into loyal, returning customers. Experience in handling and managing money without supervision. ServSafe certified from Cabrillo College.
EMPLOYMENT
Team member
Jamba Juice
May 2005 December 2006
Prepped for and prepared beverages while providing excellent customer service. Worked with fellow team members to be as time-efficient as possible.
Barista
Zizzos Coffee
August 2005 January 2007
Prepared espresso based beverages for customers while providing excellent customer service. Assisted in weekly product ordering and stocking.
Barista and Training Supervisor Starbucks May 2007 December 2012
Provided great customer service and focused on attention to detail in drink preparation. Resolved any problems with unsatisfied customers to ensure that they felt respected and that their complaints or requests had been promptly and properly catered to. Solely dealt with the delegation of weekly tips for the entire staff without supervision. Solely trained all new employees in protocol and etiquette. Assisted in weekly product ordering and inventory tracking. Solely organized sales incentive contests within our store.
EDUCATION
Cabrillo College A.A. in Chemistry and Biology acquired spring 2013
San Jose State University 2012 present, currently a senior majoring in Nutritional Science, concentration in dietetics