Mike Holman

4930 Intrepid Lane #102, Boise, ID 83703

softwaretech@mynetfamily.com
(208) 340-2891 v/cell
(208) 424-6678 fax

Objective: Seeking a computer electronics position in a growing corporation.

Education: ITT Technical Institute, Boise ID

Computer Electronics and Engineering Technology
Associate of Applied Science Degree

Kaplan University, Fort Lauderdale, FL

Software Development and Engineering
Bachelor of Science Expected Fall 2011

Skills
Operating Systems

 Windows 2000  Windows Vista / 7  MS-DOS

 Windows 2003  Apple IIe  Unix
 Windows XP  MAC OS  Linux

Networking

 Microsoft 2000  Desktops  Multifunctional

 Microsoft NT  Scanners copier/printer
 Microsoft XP  Printer servers  Ethernet
 Novell Netware 3.x+  Inkjet printers  Wireless
IPX/SPX and TCP/IP  Laser printers  LAN
 Clients  All-in-one printer

Software/Programming Languages

Microsoft Office with strengths in Excel, Access, Word, Publisher, and Power Point
 Adobe Dreamweaver  Various Customer  Java
 VB.NET Service Ordering  BASIC
 HTML Software
 AS400  VOIP Panels
 Work History
Technical

Technical Support, WDS Global

Boise, ID Oct 2008 – May 2009
• Technical helpdesk • Ordering
• Billing

Customer Service Representative, DIRECTV

Boise, ID Aug 2005 – Oct 2008
• Technical helpdesk • Scheduling
• Billing • High-capital Customer Service
• Ordering • Executive Resource Specialist
• Security • Supervisor

Manager, 7-Eleven
Las Vegas, NV May 2000 – May 2001
• Managed up to 12 clerks • Turned the store from $5000 in the red to
• Introduced and managed benefits (medical, $200 in the black on a regular basis
dental, store perks, etc…) • Handled hardware upgrades for POS system
• Worked with vendors and resolved various technical problems
• Developed UPC barcode reader software for
in-store inventory

Manager of Information Systems Technician, Goodman Communications West

Chatsworth, CA Oct 1994 – June 1996
• Maintained server and client stations for telecommunication company
• Software development to meet clientele needs
• Bridged multiple operating systems

Other Skills/Experience

Sign Language Interpreter, Self-Employed/Contracted

California/Nevada June 1996 – Present
Interpreted to/from American Sign Language for the following situations
 Academic (primary  National Conferences  Medical and Public
education – Graduate-  Conventions Safety
level University)  Televised  Legal
 Entertainment (plays,  Employment interviews
shows, parties, etc…) and meetings

Volunteer

 Assisted elementary school with setting up and maintaining computer system

 Taught over 500 people sign language
 Camp Counselor
 Special Olympics
 Foster Parent
 SADD
 Key Club
 High School Football Coach

*References available upon request