Arcefoods Corporation Production and Operations Management Guide

ARCEFOODS CORPORATIONS
PRODUCTIONS AND OPERATIONS MANAGEMENT

1

CHAPTER ONE
INTRODUCTION

\

I. THE COMPANY PROFILE

The Arce Family business started in 1935 when Don Ramon Arce, Sr.,
father of Don Mauro, established the Ice Cream Business. Since then, Don Ramon
has espoused the policy that THERE IS NO COMPROMISE FOR QUALITY.
Don Mauro not only handed this philosophy down to the third generation of Arces
running the business, but added his own principle as well. MACHINES DON'T
MAKE MIRACLES, WHAT YOU PUT IN THE MACHINES IS WHAT
COMES OUT.
It is therefore guaranteed that all the ingredients that go into each and every
product of the ARCE GROUP OF COMPANIES are very well chosen. Unlike
other manufacturers who sacrifice the quality of their products when prices of raw
materials increase, the Arce Family rejects delivery of ingredients that do not pass
high quality standards, no matter how inexpensive.
2

The Arce Family's unyielding passion to produce only high quality products
is such a remarkable achievement because it bestows the consuming public only
the best and also forces competitors to raise their standards as well.
The fourth generation of Arces remains steadfast to their belief and training in
these two guiding principles: THERE IS NO COMPROMISE FOR QUALITY
and MACHINES DONT MAKE MIRACLES.
To the Arces, QUALITY IS NOT JUST A VIRTUE BUT A LEGACY.

3

II. CORPORATE MISSION, VISION AND
VALUES

To provide the best all-natural ice cream products to consumers both here and
abroad.
To promote health consciousness by providing quality all-natural products
thereby improving the quality of life.
To encourage fellow Filipinos to patronize Filipino-made products by
manufacturing and marketing consistently high quality ice cream, thus, giving
consumers added value for their money.

4

III. HISTORY
The Arce Dairy Ice Cream Story

The manufacture of ice cream from fresh
carabaos milk and fruits was originally
conceptualized by Don Ramon Arce, Sr. and
Doa Carmen Arce in 1930.
Its first plant, established in 1935, was
situated in Novaliches, Quezon City. In 1938,
demand for the ice cream was so high that the
plant had to be moved to Lepanto St. in Manila,
making it more accessible to the consumers. The
existing plant at Selecta Drive in Balintawak, Quezon City under the stewardship
of Mauro C. Arce, Sr. was established in 1952.
In January 1990, the third generation of Arces outvoted the family of
Mauro C. Arce, Sr., and the brand name Selecta Dairy Product was sold to RFM
Corp.. However, the ice cream business and the
dairy plant were retained by the family of
Mauro C. Arce, Sr. lock, stock, and barrel.
The Arce Dairy type of ice cream, the
all-natural ice cream, has captured the hearts
of Manilanians through the decades of its
uniqueness and its old fashioned manufacturing
process. Tenacious requests from prominent
5

clients, captive loyal followers and food connoisseurs, demand for its return.
In January of 1995, the dairy plant resumed operations, and the family of
Mauro C. Arce, Sr. renamed the product Arce Dairy Ice Cream. This name was
so chosen because no other company can just call their product dairy ice cream
unless the butter fat content comes from milk. Only carabaos milk can pass the
butter fat content requirement for ice cream naturally, without any add-ons. On top
of this, the machines used in the plant at Selecta Drive allow the use of solid
chunks of fresh fruits for flavouring the old fashioned way, unlike the mass
production machines which use puree.
While the way of making this gourmet type of ice cream remains almost
unchanged for 7 decades, the corporate name has had several changes to wit; Arce
and Sons Co. till 1949; Arce Sons & Co. till 1977; Arcecon Dairy Products, Inc.
till 1990, and now the present being the Arcefoods Corporation under the
chairmanship of Mauro C. Arce, Sr..
Arcefoods Corporation has been honoured the Hall of Fame Award as
Outstanding Ice Cream Manufacturer by the Consumers Union of the
Philippines while ArceDairy Ice Cream has been awarded the 1999 Dangal Ng
Bayan Outstanding Ice Cream Product and the New Millennium Excellence
Award Most Outstanding Ice Cream Brand by the Parangal ng Bayan Awards
Foundation.

6

IV. ORGANIZATIONAL CHART

7

CHAPTER TWO
NATURE OF PRODUCTS

Arce Dairy Ice Cream
Quality is not just a viture, but a legacy!
Made from Fresh Carabao's Milk!

A rich creamy experience
Feel the heavenly taste of natural carabao milk brought to you by Arce
Dairy Ice Cream, Philippines.
The first spoonful is a milliseconds journey to a gentler era that our
grandparents still speak about in tones of nostalgia. There is no mistaking the
purity of ingredients. Your taste buds rejoice in the natural flavor and goodness of
fresh carabaos milk. The added chunky and tender strips of macapuno that roll
around ones mouth heighten the pleasure. Sweetness was never this subtle! The
over-all texture is liquid silk; rich, but amazingly light. In the end, youll know
nothing extraneous comes between you and pureness of fresh carabaos milk. This
is the ice cream youll crave for as you have more and more of it! This is what
Arce Dairy Ice Cream is all about!

8

Products
SUPREME

Almonds N Chips
- Nibble into roasted almonds and crisp caramel
chips in every bite of this all-new creation from
Arce Dairy: Almond N Chips - yummy!

Atis Delight
- Ever fancied seedless Atis? Savour
the freshness of Atis (Sugar Apple) without the
hassle of extracting the seeds, all year round, in
one of the exceptional ice cream flavour ever
created, Arce Dairy Atis delight!
-

Blueberry Cheesecake
- Experience the passion of a bite of this immortal
cake in ice cream. Discover the difference! Arce
Dairys Blueberry Cheesecake ice cream is a must
try!

9

Cheese
- Nothing but fresh carabaos milk
loaded with honest to goodness of chunk of real
cheese Arce Dairys Cheese ice cream. Healthy.
Simply luscious. It will make you smile!
-
-
Choco Orange Peel

- Savour the richness of Arce Dairys classic chocolate
ice cream with the goodness of oranges and bits
orange peel sprinkled throughout in the new ice
cream flavour Choco Orange Peel.

Chocolate Cashew

- Bite into crumbs of cashew nuts as
you gobble up this all-time chocolate hit. Give in
to temptation. Devour a scoop of Arce Dairys
Chocolate Cashew.
-
Coffee Crumble
- Crazy for coffee? Grab a scoop of Arce Dairys
Coffee Crumble. It boasts of genuine coffee with
cashew nuts and chocolate chips. Guaranteed to
outshine any other coffee concoctions anywhere in
the world.

10

Cookies N Cream

- Hey ya, cookie monsters out there!
No need to grab a cookie and dip it in milk. Its
all in here! Arce Dairys Cookies and Cream is
one healthy snack the whole family will surely
get pleasure from.

Dark Chocolate

- When chocolate cravings cannot be
soothed savour Arce Dairys Dark Chocolate ice
cream! A bitter-sweet blend that would satisfy any
chocoholics taste-buds. Absolute must for
chocolate lovers!

Durian

- Arce Dairys Durian ice cream is a heavenly
concoction of the freshest and purest carabaos milk
in the land and the tastiest and most exotic fruit from
the south. Add zest to your life by devouring this
natural form of aphrodisiac.

11

Green Tea
- Tastes like the store-bought frozen
shake but creamier and better! This unexpected
combination of green tea and ice cream has
unbelievably sumptuous results. Arce Dairys
Green tea ice cream tastes it now!

Macapuno
- Macapuno (Coconut Sport) ice cream, a soft gelatinous
meat of coconut blended with the freshest and purest
carabaos milk, has been Arce Dairys best seller for
the longest time. Nothing compares to Arce Dairys
Macapuno ice cream!

Macapuno con Nanca
- Appreciate this connoisseurs
dream made perfect with supreme macapuno
ice cream and fresh langka (jackfruit). Arce
Dairys Macapuno con Nanca ice cream a
perfect meal ender.
-

Mandarin Orange
- Imagine a mixture of mandarin orange and fresh
milk. Yes, Arce Dairys mandarin orange flavour is
extraordinary. Mouthwatering!
12

Mint Choco Chip
- A novelty for choco-lovers is the
luscious mint choco chip ice cream. This soon-
to-be-bestseller is a refreshing mix of carabaos
milk, intense pepper-mint flavour and gobs of
the chocolate chips in every bite!

Pistaschio

- Sink your teeth into irresistible Arce Dairys
Pistachio flavoured ice cream with real chunks of
Pistachio nuts as you savour the creaminess of fresh
carabaos milk in one of Arce Dairys runaway
successes. Arce Dairys Pistachio Ice cream truly
a gourmets selection!

Rocky Road

- Reach the summit of a
connoisseurs dream in a perfect fusion of the
most sumptuous chocolate ice cream, spongy
marshmallows and crispy peanuts: Arce Dairys
Rocky Road ice cream.

13

Salted Caramel
- Perk up and satisfy your palate in
the comfort of your own home with another
sweet treat called Salted Caramel. Arce Dairys
creamy Caramel ice cream enhanced with a hint
of salt, reminiscent of the popular square caramel
candy.

Strawberry Banana

- So give in and indulge in Arce Dairys Strawberry
Banana ice cream. Sink your teeth in chunks of
strawberries with Arce Dairys popular strawberry
ice cream perfectly blended with real bananas for a
summer dream experience all year round.

Ube Macapuno
- Arce Dairys Ube Macapuno boasts
of a rich and creamy lip-smacking goodness of
Ube (purple yam) and Macapuno (Coconut
Sports). A dreamy combination!

14

CLASSIC

Avocado
- Arce Dairy takes pride in picking out the freshest
avocados in the land, combining it with the freshest
carabaos milk to give you the best Avocado ice
cream. Arce Dairys Avocado ice cream
unsurpassed!

Chocolate

- Everyone loves chocolates so come on;
take a lick of this sinfully delicious dessert! Not just
any chocolate. Clamor for the finest. Make it Arce
Dairy Chocolate ice cream!

Coffee
- Get a whiff of the invigorating aroma of choice
coffee beans in a mouthful that will perk you up the
healthy way. Arce Dairy coffee ice creamsimply
the finest!

Mango
- Have a dose of summer all-year-
round with the Philippines national fruit. Imagine
the freshest carabaos mangoes peeled and tossed
15

in the freshest carabaos milk. Arce Dairy mango ice creamthe
most delicious mango ice cream here and around the world!
Nanca

- Savour luscious bits and pieces of fresh Langka
(jackfruit) as you gobble up a tin of Arce Dairy Nanca
ice cream. Its distinctive zest will absolutely leave you
craving for more.

Strawberry
- Give in to this sumptuous serving of
fresh strawberries preserved and melanged with
creamy carabaos milk to dream up the best tasting
Strawberry Ice Cream in the land. Strawberry ice
cream from Arce Dairy: a classics classic.

Sweet Corn
- Underrated but incomparable, exceptional and
tremendously gratifying. Discover why Arce Dairy
Sweet Corn ice cream is one of the manufacturers
favorites.
Tutti Frutti

- Tutti Frutti ice cream, Arce Dairys
version of the fruit cocktail ice cream is a delicious
play on textures and flavors. Its a must for the
young and the young at heart. Refreshing!

16

Ube

- Dig into morsels and morsels of ube
(purple yam) with every scoop of the Filipino
favorite ice cream that is taking the world by storm.
Find out for yourself why ArceDairy Ube ice cream
is internationally acclaimed.
-
-
REGULAR

Caramel
- Arce Dairy takes pride in this bittersweet
perfection of burnt sugar called Caramel Ice
Cream. It is not only an ideal meal ender; it is
also just the thing for smoothies and gourmet
potions.

Mantecado

- Experience the indisputably creamy
fusion of arce dairys carabaos milk and eggs plus
more egg in a custard-like flavour sensationally called
Arce Dairys Mantecado. This refreshing twist of the
old-time favourite Spanish vanilla is the only one of its
kind in the market today.

17

Vanilla
- Vanilla Ice cream, an old-time favourite, is a
perfect combination to whatever ice cream-based
dessert you have in mind, be it an ala mode, a
crepe, an ice cream cake, a float, a shake or what
have you! What makes it special? It is Arce Dairy!

SORBETE DE CARO

Avocado

- Have a satisfying serving of Avocado
with coconut milk. Arce Dairys Avocado de
Caroheavenly!

Manga
- Explore the dreamy combination of mangoes and
coconut milk. Arce Dairys Mangalip-
smacking!

Quezo Real
- Cheese, cheese and more cheese plus
coconuts! Arce Dairys Quezo Real delectable!
-

18

SHERBET
Buko
-
- Weight watchers may gobble this
up guilt free. An invigorating mix of fresh buco
(young coconut) juice and meat. Arce Dairys
Buco Sherbetthirst-quenching!

Buko Lechias

- Indulge to your hearts delight in the terrific blend
of buco (fresh young coconut) and lechias (lychee)
in a light dessert with a distinct tropical
experience: Arce Dairys Buco Lechias Sherbet.

Calamansi Lemon

- Tickle your taste buds in the
stimulating mixture of lemon and fresh
calamansi. ArceDairys Calamansi Lemon
Sherbetunique and truly gratifying!

19

PINIPIG CRUNCH

Chocolate
Vanilla

20

CHAPTER THREE
PRODUCT ORGANIZATION
The Arce Family's unyielding passion to produce only
high quality products is such a remarkable achievement because
it bestows the consuming public only the best and also forces
competitors to raise their standards as well. The fourth
generation of Arces remain steadfast to their belief and training
in these two guiding principles: THERE IS NO
COMPROMISE FOR QUALITY and MACHINES DONT
MAKE MIRACLES. To the Arces, QUALITY IS NOT JUST
A VIRTUE BUT A LEGACY.

I. ORGANIZATIONAL CHART PRODUCTION DEPARTMENT

21

II. ROLE OF OPERATIONS MANAGER
The role of Operations Manager (OM) is to be responsible for all plant
manufacturing operations and improvements directing the technical performance
of raw materials receiving, inventories, distribution, processing, packaging,
sanitation, quality, maintenance, etc. An operations manager typically ensures
smooth operation of various processes that contribute to the production of goods
and services of an organization. Operations managers set goals and objectives and
establish policies for various departments in the organization. As stated in the blog
of Jared Lewis, the following are the core responsibilities of an Operations
Manager:
Policy Formulation
Formulating policy is one of the core duties of an operations
manager. Companies must operate and function on a daily basis within a
prescribed set of guidelines. These guidelines are generally established by
operations managers. These can include how different departments within the
company or organization communicate and cooperate with one another. Policies
can also include disciplinary actions taken when employees break company rules.
Planning
The planning of various company operations and activities is another
major concern of the operations manager. Operations managers tend to determine
which products are bought and sold, what prices they are bought or sold for and to
whom they will be marketed. The operations manager also helps plan and
coordinate activities between various departments such as determining what types
of sales promotions the company will engage in.
Controlling Resources
22

Controlling major company resources is yet a third major function of
an operations manager. Operations managers oversee the implementation of
payroll policies and procedures, how much employees are paid, how funds are
allocated for benefits packages and how other funds are spent to keep the company
operating smoothly on a day-to-day basis. Operations managers regularly review
financial statements to ensure that the company is operating as efficiently and as
profitably as possible.
Communication
A final core responsibility of an operations manager is
communicating with other management professionals within the organization to
keep the company running smoothly, and communicating with other companies
and organizations with which the company does business. Operations managers
are responsible for putting together reports and financial statements that are
essential for other top executives within the company or organization.

23

CHAPTER FOUR
PRODUCTION PROCESS
I. PROCESS CHART

Hardening
Before storage and shipping, the ice cream must be hardened to a temperature of -23C. The cartons are then stored in refrigerated warehouses until they are shipped to retail
outlets.

Packaging
The ice cream is then put in the ice cream cans manually, flatens it and covers it with plastic film and the main cover.
Adding Flavor to the Ice Cream
The ice cream mixture is pumped to stainless steel . Flavorings are piped into the vats and blended thoroughly.
Freezing
The mixture is piped back to the pasteurizer where cold water, approximately 1C, flows on one side of the plates as the mixture passes on the opposite side. In this manner,
the mixture is cooled to 2C in the batch freezers.
Pasteurizing
The blended mixture is piped to the pasteurization machine, which is composed of a series of thin stainless steel plates. The cold milk mixture is piped through on the other
side. The water warms the mixture to a temperature of 180C, which effectively kills any existing bacteria.
Homogenizing
The blended mixture undergoes the process where the milk fat globules are reduced in size and dispersed uniformly through the rest of the milk.

Blending
The milk arrives at the ice cream plant in their dairy farm. The milk is then pumped into 5,000 gal storage silos that are kept at 2C. Pipes bring the milk in pre-measured
amounts to 1,000 gal stainless steel blenders. And mixing the secret ingredients of the ice cream is also done in this process.

24

CHAPTER FIVE
LAYOUTS
I. LOCATION LAYOUT

The Arce Dairy Ice Cream manufacturing plant is located at 100 Selecta Drive, A.
Bonifacio, Balintawak, Quezon City.

II. PLANT LAYOUT

The Arce Dairy Ice Cream manufacturing plant outside front view.
25

The layout map of Arce Dairy Ice Cream manufacturing plant at
100 Selecta Dr., A. Bonifacio, Balintawak, Quezon City.

26

III. TECHNOLOGY
Milk Tank Batch Pasteurizers

Batch Freezers

27

CHAPTER SIX
PRODUCTION CAPACITY
Arce Dairy Ice Cream manufactures its ice cream depending on the
purchase orders (P.O.) from its customers that the company received. Moreover, it
has a production capacity of a minimum of 80 batches per day and a maximum of
100 batches.
Generally, one batch of production contains 10 gallons of flavoured ice cream
with its special ingredients. Therefore, the total production capacity of the Arce
Dairys Ice Cream production per day is summarized below:

Minimum of 80 batches:

80 batches 10 gallons = 800 gallons of ice cream produced each day

Maximum of 100 batches:

100 batches 10 gallons = 1,000 gallons of ice cream produced each day

28

Chapter 7

Supply Chain/Channel of Distribution is a
concept that describes the movement of goods
and information between suppliers and
consumers. The information in a Supply Chain
relates to the amount of demand that exists for a
product. Demand is a measure of the ability or
desire of consumers to make a purchase.
Some products have Supply Chains that are far more complex. Consider ice
cream and the way in which demand for it can change rapidly from day to day.
While huge volumes of ice cream may be sold when the weather is hot, it might be
completely ignored during a cold spell. In business, such large and frequent
changes in demand are extremely difficult to cope with unless a well-managed
Supply Chain is put in place.

29

FINAL STOP
The company want to make sure that everything is as fresh as possible so they constantly monitor the
cooling systems in the ice cream case and remove products that have reached the standard sell by
date.

INSPECTION
Processing facilities undergo a variety of inspections throughout the production, packaging and
distribution process to ensure that the cans are safe.
TESTING
Milk, fresh fruits and cans is also tested to determine if it has been altered. This practice ensures
consumers receive the quality ice cream that produce in a natural way.
SANITATION AND PACKAGING
To create products that meet customer desires, processors follow milk hauling, pasteurization,
equipment sanitation, labelling the cans and ice cream packaging procedures.
THE PROCESSOR
When the tanker truck arrives at the company, the milk and friuts are tested before it is unloaded. If
it fails any of the multiple tests performed is immediately discarded.
THE HAULER
The hauler checks the temperature of the milk and fruits, inspects it, take a sample of it before he
pumps and put it into a stainless steel insulated trucks.
THE FARMERS
Milk and fruits on a farm enters into a sanitized system directly from the carabao and the fuit-
bearing trees and travels through more sanitized hoses and pipes into milk tanks and ultimately
containers for consumers..
I. SUPPLY CHAIN PROCESS

30

II. SUPPLY CHAIN MANAGEMENT
The aim of the company is to facilitate the movement of goods in a manner
that is appropriate to their industry. The degree to which supply chain
management is used depends largely on the company.
The procedures needed are far more advanced systems for products like ice
cream that requires careful handling, have short shelf lives and/or for which
demand changes rapidly.
Food like fresh ice cream are particularly challenging in this regard. Indeed,
such products are often called Fast Moving Consumer Goods (FMCG) because of
their special characteristics. FMCG are purchased in large quantities, frequently
replenished, highly perishable, required over a large geographic area Supply Chain
Management
The company has adopted the End-of-Month system, to achieve higher
operational efficiencies and reduce inventory carrying cost. To achieve this, the
company has given preference to locally based suppliers. Over 75% of the
company's suppliers are located within reach.

31

CHAPTER EIGHT
TOTAL QUALITY MANAGEMENT
Arcefoods Corporation has been honoured the Hall of Fame Award as
Outstanding Ice Cream Manufacturer by the Consumers Union of the
Philippines while ArceDairy Ice Cream has been awarded the 1999 Dangalng
Bayan Outstanding Ice Cream Product and the New Millennium Excellence
Award Most Outstanding Ice Cream Brand by the Parangal ng Bayan Awards
Foundation.
Quality Control
Total Quality Management (TQM) refers to management methods used to
enhance quality and productivity in business organizations. TQM is a
comprehensive management approach that works horizontally across an
organization, involving all departments and employees and extending backward
and forward to include both suppliers and clients/customers.
Every mixture is randomly tested during the production process. Butterfat
and solid levels are tested. The bacteria levels are measured. Each mixture is also
taste-tested.
The production department also carefully monitor the ingredients that they
use in the production process. The milk, as it arrives in the production plant is
carefully blended, pasteurized and homogenized to ensure the cleanliness and
freshness of the main ingredient. It also passed numerous screening processes
before proceeding to the next stage of the cycle.
32

The fruits and other flavourings which are added to the ice cream are also
checked as the supplier delivers it to the company. The purchasing department is
the one who is in charge of ensuring and checking the freshness of the fruits
delivered by the different suppliers from other parts of the Philippines.
Up to its packaging technique, Arce Dairy ensures that their product is
unique in their own way. The Ice Cream is put into an Ice cream can to ensure its
freshness, unlike other ice cream manufacturing companies in the Philippines.
Food Safety Policy
Arce Dairy committed to produce safe and wholesome food to continually
remain as the market leader by providing food products delighting customer
expectations and bestow safety. They strive to achieve this by, improving raw milk
quality, ensuring fruits freshness, applying innovative technology for
manufacturing food products, employing quality and food safety management
practices to, manufacture food products in a eco-friendly environment, Meeting
applicable statutory and regulatory requirements, Effectively communicate and
constantly improve professional skills of employees emphasizing continuous
improvement of quality and food safety issues.
As Good As Fresh Policy
Ice cream is a product obtained from controlled raw materials, processed
through pasteurization, homogenization, maturation, cooling, freezing, through
keeping the air in composition, with or without glazer, and sell in different
casseroles or waffle. For every product of ice cream a technical description is
made. On this sheet one can find all the ingredients used, the physical-chemical
and microbiological characteristics of the final product, the quality control rules
applied and the particular analytical methods used for every product. The purpose
33

of this paper is to describe the critical points in which hazard can intervene in the
production process, the evaluation and the measures applied to prevent and control
these critical points. This method is applied to all the technological processes for
obtaining the ice cream based on milk and fruits.
In summary, Arce Dairy Ice Cream maintains its good taste by
implementing their best quality control. The first spoonful is a milliseconds
journey to a gentler era that their grandparents still speak about in tones of
nostalgia. There is no mistaking the purity of ingredients. Your taste buds rejoice
in the natural flavor and goodness of fresh carabaos milk. The added chunky and
tender strips of macapuno that roll around ones mouth heighten the pleasure.
Sweetness was never this subtle! The over-all texture is liquid silk. Rich but
amazingly light. In the end, youll know nothing extraneous comes between you
and pureness of fresh carabaos milk. Arce Dairy is truly a Heavenly Goodness!

Golden Globe Annual Parangal ng Bayan 19
th
annual National 12
th
Annual
Award for Excellence Consumers Award National
2007 Consumers Award

34

CHAPTER NINE
SUMMARY
The Arce Family business started in 1935 when Don Ramon Arce, Sr.,
father of Don Mauro, established the Ice Cream Business. Since then, Don Ramon
has espoused the policy that THERE IS NO COMPROMISE FOR QUALITY. It
is therefore guaranteed that all the ingredients that go into each and every product
of the Arce Dairy Ice Cream is very well chosen. Unlike other manufacturers who
sacrifice the quality of their products when prices of raw materials increase, the
Arce Family rejects delivery of ingredients that do not pass high quality standards,
no matter how inexpensive.

Arce Dairy Ice Cream is known to be the oldest Ice Cream Manufacturing
here in the Philippines, though it is not that popular as Nestle, Selecta and
Magnolia. They say that it is not so popular because of its price. But the Arces
defends their product as they say that it is delicious and high quality even though it
is expensive.

The process in doing their main product includes blending, pasteurizing,
homogenizing, adding the flavour and freezing. A simple and same as the general
manufacturing of ice cream but as according to them, every step that the milk
undergoes has its own uniqueness which brought it out to be the best ice cream in
the Philippines.

35

In addition, the quality control of the company in their production is the
secret of the Arces success. They provide some quality control which is important
in the companys day-to-day operation.

The Arce Family's unyielding passion to produce only high quality products
is such a remarkable achievement because it bestows the consuming public only
the best and also the fourth generation of Arces remain steadfast to their belief and
training in these two guiding principles: there is no compromise for quality and
machines dont make miracles.

The Arces believe that QUALITY IS NOT JUST A VIRTUE BUT A LEGACY.

36

CHAPTER TEN
GALLERY

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PRODUCTIONS AND OPERATIONS MANAGEMENT

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