Transforming through the learning space Innovation Systems Consulting

www.innovativetraining4u.com
Workshop :Communication skills
1. Objectives:
To enhance the communication competencies of
participants which come into daily use at the work place
thereby enhancing their day to day working effectiveness.
2. Pedagog:
!. "earning outcomes#$eliverables:
Each participant will be able to:
3.1 Assimilate communication competencies.
3.2 escribe the components of !"# of the competencies.
3.3 emonstrate a learning inde$ of "%#

%. &road 'orkshop contents:
&eed for consciously developing the competency of communication
'ower of communication
(mpact of the words one chooses.
ynamics unleashed by lack of communication.
)ommunication process:
)riticality of using specific rather than generic terms in business
communication.
)omponents of the communication process.
(dentification of communication barriers.
(dentification of communication competencies for reducing
communication barriers.
Innovation Systems Consulting
C-2, #2!"#$.%&, 'alam (ihar, $urgaon-22"!
Tel)"24-42"*!2+, ,-"-+-!!, ,-"*+4**,
www.innovativetraining4u.com, hanu.innovativetraining4u.com
Corp.e-school)www.innovativetraining4u.com/moo0le
Exercises
Competency
Assimilation
Competency
Application
Analysis
&
Synthesis
Transforming through the learning space Innovation Systems Consulting
www.innovativetraining4u.com
&usiness Communication
*ormulating the message:
*ormulating a complete and concise message.
*ormulating a message to influence.
*ormulating a comprehension+enhancing message.
,essage elements that constitute a potent-.&o..
Application e$ercises:
/ole plays.
E+mail writing
/eport writing
0riting ob1ectives.
0riting plans to achieve ob1ectives.
0riting a proposal to implement a new idea.
(nterpreting the message:
/eading body language.
Active listening
2andling criticism.
)ompleting the feedback loop:
'araphrasing
3ummari4ing
Appreciation and reprimand
(elationships Communication
Avoiding emotional withdrawals.
/ecovering from emotional withdrawals.
*ormulating messages that result in emotional deposits.
)ommunication pattern and skills that underlie conflict resolution.
Per)ormance Communication
5riefing
e+briefing
ynamic ideation.
)ontinual feedback.
Organi*ational communication:
6tility of multiple communication channels.
(nformal communication channels
5uilding a personal and professional brand
+. Competenc ,ssessment:
're 7 'ost Test
-. $uration : 2 days.
Innovation Systems Consulting
C-2, #2!"#$.%&, 'alam (ihar, $urgaon-22"!
Tel)"24-42"*!2+, ,-"-+-!!, ,-"*+4**,
www.innovativetraining4u.com, hanu.innovativetraining4u.com
Corp.e-school)www.innovativetraining4u.com/moo0le