647 297-1808

Email:rajuk599@yahoo.ca
Raju Krishnamoorthy
Summary:
Seventeen years of Business/IT experience in the field business process design, system study, application systems
analysis, object oriented analysis, design and integration, development, implementation and testing of IT applications.
Possess excellent ritten and verbal communication s!ills and have ide range of exposure in manufacturing, ban!ing,
insurance, shipping, accounting, hire" purchase, sales # purchase systems in $anada and %sia.
Key Strengths:
&xcellent training s!ills, facilitation, poer point presentations, maintaining performance metrics, devising
training documentation # communicating ith users. &xcellent business riting s!ills in riting preliminary
investigation report, system re'uirements document, systems design specification and system (e'uirement #
change re'uest.
)noledge of Softare *evelopment +ife $ycle ,S*+$-, having thorough understanding of various phases li!e
.easibility Studies, soft/hard goal %nalysis, re'uirements gathering, analysis/design, development ,testing ,
implementation and training.
/ave experience interacting ith Sta!eholders, %nalysts and senior management ith excellent communication
and interpersonal s!ills.
Proficient at creating and transforming business/system re'uirements into softare re'uirement specification
,S(S- and designing business models using 01+ diagrams such as use case model, class diagrams, activity
diagrams, se'uence diagrams and collaboration diagrams using 1S 2isio.
Proven expertise in creating test plans, 01+ diagrams, flocharts, screen moc!"ups and systems re'uirements
specifications using 1S Project, 1S &xcel, 2isio and Poer Point.
Core Come!e"cie#:
%pplication *evelopment /
&nhancements
3uality %ssurance Testing / *ebugging
Process *evelopment *esign Implementation *ocumentation *evelopment
(e'uirements &ngineering Strategic Planning &nd"0ser Support
$ech"ical Caa%ili!ie#:
&a"'ua'e# : ()*+400, ()*+--, ()*+---, ()*+-., ()* -&E, C&+400, S/010, C121&, C&&E
(eor!i"'+3a!a4arehou#i"' !ool: 5icro#!ra!e'y 68.178 Cry#!al (eor! 69er.117
$ool# 8 :!ili!ie# : S;&+400, S;&, ;uery+400, <C5S6<&3107, =<>?E/E, (:52<+400, 32: :!ili!y,
SE:, )35, 33S, (&:, S3<, (121$ @o% #cheAuler, =<>?E/E , S/010 , 5S )rojec!,
5S EBcel, .i#io a"A )o4er )oi"!,
3a!a%a#e# 8 E"9. : 1S+400, 32+400, 322, Sy%a#e, 3e#k!o, >e%, <Ami"i#!ra!or, 65icroS!ra!e'y -"!elli'e"ce
Ser9er, 0arro4ca#! Ser9er7, 1racle, >i"Ao4# 2000 Ser9er, <S400-iSerie#, 5#- <cce##
Emloyme"! =i#!ory:
$ompany 4 $3 >a!erhou#e, 6CC(57, $oro"!o, 1"!ario December 2008
*esignation 4 Business analyst ,(eporting -
*esigned and *eveloped ,on cry#!al reor!# 9er. 11 3a!a %a#e 5# <cce## 8 322-, tested # maintain 32
S& 8 )erCorma"ce reor!# 6 S!ar! 3a!e E"A 3a!e 8 Selec!io" cri!eria 9er#io"# 7 hich produces service level
information for all call types and is grouped by category of calls. These reports are, segmented by $all types. ,These
reports form the basis of the daily reports used/created by service level performance team-.These reports are no
hosted in erCormiB and are extensively used by ealth *B.
$reated a database ,5# <cce##7 for the reports and have been maintaining the same on a daily basis. The data base
is updated 5 times daily. 6on availability of the database as a major issue during the development of the reports
hich as resolved by creating a database on 1S"%ccess. $reated documentation and transferred )noledge
,conducted a training session- for *ata base update for both Service level and or!force teams.
*esigned and *eveloped ,on cry#!al reor!# 9er. 11- /tested # maintain, Call =a"Ali"' <"aly#i# reor! hich
generates actual handling time of all completed calls for all rep7s and is grouped by team and further by IS$. This
report is no hosted in performix is used by T17s , and senior management to measure the Performance of I(s7s
*esigned and developed Top Ten/ bottom ten report, hich produces information of top # bottom performing I(7s for
all the IS$7s on a daily basis.
*esigned and *eveloped ,on cry#!al reor!# 9er. 11-, tested # maintain 32 Call !ye a"aly#i# (eor! hich
produces service level information for all call types and is grouped by category of calls. *es!top versions of the
report is no installed # extensively used by Service level 8roup.
Presently or!ing on a report of 3irec! -"9e#!i"' 8 Call 3a!a hourly reor! ,on cry#!al reor!# 9er. 11-, hich
produces service level information for all hourly information of call types and is grouped by category of calls.
*esigned and *eveloped ,on cry#!al reor!# 9er. 11-, tested # maintain 3aily reor! - 5ai" - S!ar! E"A 3a!e
!ime#kill# - 'rou# hich produces =ourly service level information for all call types and is grouped by category
of calls.
*esigned and *eveloped ,on cry#!al reor!# 9er. 11-, tested # maintain 3-S&C3 - %y Aa!e - >eal!h hich
produces service level information %y Aa!e for all call types and is grouped by category of calls. *es!top versions of
the report is no installed # extensively used by Service level 8roup.
*esigned and developed along ith service level team to produce -"!erim )roAuc!i9i!y (eor!, before the reporting
tool scorecard as implemented.
$ompany 4 :)S, $oro"!o, 1"!ario June 2008 OCT2008
*esignation 4 Senior Programmer System %nalyst
Presently or!ing on a re"engineering /enhancement project of 91S and T1S system included reDuireme"!
'a!heri"', Ae#i'", Ae9elome"! a"A !e#!i"' of the application ,revitali:ation of the $ore system-.
(esponsibilities included reDuireme"! 'a!heri"'+a"alyEe+Ae#i'" a" i"!erCace beteen T1S and $;*% .inancials
system. 1odified/ changed some of the existing programs from (P8 III to (P8I2.
(esponsibilities included crea!i"' a Ae!aileA $e#! la" Cor :<$ a"A -"!e'ri!y $e#! and implemented the same in co"
ordination ith the e"A u#er# a"A &ocal -S #!aCC. created reports on demand for users ith S3+ and 3uery/<==
.raming out %u#i"e## !ra"#ac!io" rule# a"A rela!eA Aocume"!a!io", creating !e#! la"# %a#eA o" Cu"c!io"ali!y a"A
%u#i"e## rule#, creating test cases, test scripts out of manual test scripts / test cases. $reated documentation for users
and conducted training sessions hen necessary.
$ompany 4 0-?E, 2ea9er!o", 1( Oct 07 end o !"ri# 08
*esignation 4 Programmer System %nalyst
Performed 1icrostrategy <Ami"i#!ra!or + <rchi!ec! + (eor! 3e9elome"! duties
Identified Cac!# a"A a!!ri%u!e# re'uired to create the 1icroStrategy project and created $ustom groups by adopting
appropriate 2+*B setting, and Setup the 3% env. $onnecting to ne arehouse env.
1oved (eporting objects from 9ee!ly env. To *aily &nv. 0sing Project merge # ;bject manager
9or!ed on creating folder structures ith related objects for maintenance purposes
Performed 1icrostrategy demos to ne users and lead :<$ sessions ith clients and business users to determine
accuracy of the reports.
$ompany 4 &iE Clai%or"e -"c. 0or!h 2er'e", 0@ July 06 Sep 07
*esignation 4 $ontract Programmer %nalyst
(esponsibilities included re'uirement gathering/analy:e/design an interface
interface as developed using (P8/I2, (P8 I+&, $+/<==
(esponsibilities included creating a detailed Test plan for 0%T and Integrity Test and implemented the same and
interacted extensively ith the users.
Provided support, impact analysis and created system and user documentation.
0sed S3+ and 3uery/<== commands, to run reports and in'uiries on demand for users on re'uest.

$ompany 4 5cCai" FooA# 6Ca"aAa7 August 2002 26
th
of May 2006
*esignation 4 Senior Business systems %nalyst
9or!ed as a Team +eader, responsibility included analy:e # design an interface beteen 91S system ,nely
procured vendor based 9arehouse 1anagement Systems system,->P(1S system ,$ore &(P System, initially BP$S
system customi:ed for 1c$ain on %S<==-. *esigned and developed the interface using (P8/I2, (P8 I+&, $+/<==
Implemented 91S system in Belgium and South %frica, effectively managing project re'uirements (esponsibilities
included re'uirement gathering/analy:e/design # implementation of an interface beteen 91S system # P(1S
system by adopting the S*1 and P11 methodology, and strictly adhering to 1c$ain standards.
Provided business analysis, and implemented a ne reporting strategy ,$rystal reports- for 0) and South %frica.
%ctively engaged ith client and third party integration partners in re'uirements gathering and lead re'uirement
elicitation meetings ith end users to document system re'uirements. 0sed tools, such as 1S 2isio to define business
use cases, activity diagrams, and se'uence and state diagrams.
%ssisted in the database planning by assessing current and future information re'uirements via user intervie and
record analysis techni'ues, capturing all information in the ith the use of a $%S& tool. $reated data architecture by
clustering the entity"relationship model into subject databases, and designed an interface beteen +%9S;6
.inancials # P(1S system and ensuring smooth data transfer from both ends, using master/slave file concept in the
design. 0sed the $orporate Information 1odel to plan and develop the *atabase *esigns for many ne systems.
$reated +ogical/Physical *atabase *esigns for the 1ulticompany environment interface.
(eversed engineered the folloing databases4 ;rder entry system, .reight system # T1S System. $reated data
models of the folloing subject areas4 %P vendor master, %( Interface, %P interface, $urrency 1aster, 8+ Interface.
*esigned ne database structures for P(1S ,&(P- Base (elease S=<B%S&
(esponsibilities included creating a detailed Test plan for 0%T and Integrity Test and implemented the same in co"
ordination ith the end users and +ocal IS staff. .raming out business transaction rules and related documentation,
creating test plans based on functionality and business rules.
9or!ed as a Team +eader to implement 0) B%S& 0pgrade Project.(esponsibility included re'uirement gathering,
design, development and testing of the application P(1S ,revitali:ation of the $ore &(P system-.
Performed 8%P analysis for ne functionality re'uirements ,for 1(P and 1PS modules > P(1S-, as ell as
prioriti:ed them on actual business needs so as to align them ith the product release map.
$reated high level design and documentation for .reight and ;rder entry modules ,(evitali:ation project-.
Provided issue cause analysis, issue identification, issue prioriti:ation, and effective resolution to P(1S system
,1odules supported include .reight, ;rder &ntry, 1(P, 1PS and Shop floor- in 6orth %merica beteen September
?==?>*ecember ?==5.
*eveloped high level design and documentation for an interface beteen T1S and P(1S system. I as part of the
team leading implementation of T1S ,Transport management system- in 0S% in ?==< and as responsible for post"
implementation support.
*eveloped $%S& tool ,Source analy:er tool - to is to report and in'uire on (P8 ,(P8 and (P8+&- programs that
output to display, printer or database files and allo data to be merged into core repository. The utility as
structured in such a ay that the user could determine (P8 objects that only output to a database file or output to a
printer file or output to a display file, or a combination of any of the above mentioned scenario.
$onceptuali:ed, developed and implemented a Source analy:er tool hose main objective is to report and in'uire on
(P8 ,(P8 and (P8+&- programs that output to display, printer or database files. The utility as structured in such
a ay that the user could determine (P8 objects that only output to a database file or output to a printer file or
output to a display file, or a combination of any of the above mentioned scenario.
(esponsibility included proposing process changes and system changes as appropriate. $oordinate and oversee
system implementations and mitigate ris!, providing the highest possible protection to users for business continuity
and minimal dontime and Prepared documentation to simplify and communicate procedures for users and conduct
training sessions hen necessary.
&nsure information integrity by providing ongoing reconciliation processes and generate results as per agreement
ith &urope, 0S% and South %frica. (esponsibility includes develop, implement, revie and revise or! plan
including the revie of progress against plans, and develop, communicate, delegate and actively participate in the
implementation of actions necessary to correct internal and external issues.
$ompany 4 C<(*-&& <S-< )<C-F-C &$3 April 2000 June 2002.
*esignation 4 Senior Programmer %nalyst
%s an analyst too! a proactive role in leading the regions product development initiatives and their subse'uent
design, development # maintenance of 6IS ,$ore &(P system ,1odified version of BP$S-- ,on %S/<==-, B0$) #
$+I1S systems ,9I6*;9S 6T based-.
%s a Programmer %nalyst for animal nutrition division as responsible to gather business re'uirements, prepare
detailed project plans ,deploy enhancements and support the core &(P system in the folloing countries " Srilan!a,
1alaysia, Thailand, India, )orea and Philippines and as part of my job traveled extensively to all the above
mentioned countries covering @A plant locations on numerous occasions.
&stablished re'uirements management and change control process, mitigating effects of changing re'uirements and
project ris!s in a highly visible high vibrant environment.
*esigned the data model for $+I1S system by providing mappings beteen all logical models, physical models,
systems, databases, processes, procedures, people and research activities.
(esponsibility included creating, negotiating and managing IT budget ,around 5==) >0S* all regions inclusive- and
manpoer resource ith the Business ,all the countries-, and creating and negotiating the service level agreements
ith the business (egions in accordance to the guidelines setup by head'uarters in 1inneapolis, 0S%.
Provided detailed periodic status reports to the senior management in 1inneapolis, 0S%.$reate # support 6IS "
B0$) Interfaces ,.TP Process P81S "%S<== >6T S&(2&(-.
$onducted user training on S3+ and 3uery in 1alaysia, Thailand and India, to enable to users to accesses and use
the database to their advantage. Introduced guidelines/created user documentation to improve the 'uality and
productivity during softare development/maintenance process.
Earlier Employment:
F&N COCA COLA (S) PTE Ltd Singapore
!"siness Analyst # Programmer $%%% & '(((
P&O NE)LLO*) Singapore
Analyst Programmer & Pro+e,t Leader $%%- & $%%%
P./)ENT0AL ASS/.ANCE Singapore
Analyst Programmer & Pro+e,t Leader $%%1 & $%%-
ST CAP0TAL Pte Ltd Singapore
Analyst Programmer $%%1 & $%%1
)PS 0N)0A P2T Ltd City Co"ntry
Asso,iate System E3e,"ti4e $%%5 & $%%1
3ualifications4
1991 !o 1992 : )o#! 'raAua!e 3iloma i" comu!er# $ech"olo'y 0--$, Calcu!!a - -03-<
1985 !o 1987 : *raAua!eA Crom u"i9er#i!y oC 4e#! 2e"'al 4i!h a Ae'ree i"
2achelor oC Commerce, Calcu!!a - -"Aia