MAINTENANCE DEPARTMENT

ENGINEERING PROCEDURES
PURPOSE
To ensure a systematic follow up on repairs by maintenance department.

POLICY
Any complaint or repairs requested from a guest or staff in an occupied
room should be given first priority,engineering staff should attend to the
problems immediately upon receiving the complaint.

PROCEDURES
Maintenance Order form. ( work Order)

To be filled out in triplicate original and first copy goes to the
engineering department and the last copy remains in the
originating department.

The form is to be completed in a cleary legible handwriting and
has to be signed by an authorized staff.

Any urgent request where engineering had been advice by
telephone first has to be allowed by a written maintenance order.

Once the maintenance order has been completed the first copy is
to returned to the originating department.

The clerk will bundle up the second copy after copying the
information into the file.



FOLLOW UP

A guest request should be followed up by either front office or
housekeeping( whoever received the request)with engineering
after 30 minutes.If not the urgency of the matter has to be
explained to the engineering department.( there after follow ups
to made frequently until item has been rectified.)

Engineering is to be advice by the department concerned
whenever there might be a delay in repairing and has to set
another target time for completion.

A weekly list of all outstanding item is to prepared and to be
forwarded to the chief supervisor engineering by the department
head for action.


A regular meeting between manager housekeeping,F & B Director and
maintenance supervisor should take place and outstanding areas
should be made.









REPAIR AND MAINTENANCE SHEET

All request made are to be recorded on the sheet of which the
supervisor have to carry with them while on the floors.

By the beginning and at the end of every morning shiff,the
supervisor have to update the sheet.

Every first week of the month,the supervisor will have to update
and record all outstanding work order on the her sheets.A
photocopy of the outstanding work orders will be submitted to
maintenance by the manager housekeeping for physical follow up
or an explanation.





















EQUIPMENT TESTING

Before any equipment is ordered,the local supplier must make
the machines available for testing.

The test is generally for the purchased is adequate easy to
maintain.

One representative form the engineering department should be
present.

Criteria,which must be covered :

1) Material of cover.
2) Bumpers around body for protection.
3) Easy to handle and to clean.
4) Type of machine serves to purpose.
5) Size of machine versus area to clean.
6) Spare parts readily available.
7) Duration of guaranteed service contact after purchase.
8) After sales service.
9) Price.

OTHER CONSIDERATIONS TO INVESTIGATE SHOULD BE :
A complete maintenance contract for all machine,usually on a
yearly contract.

Preventive maintenance for all machines purchased.

After the testing of the machine is completed,quantities,the
requirement and the supplier will be determined.


EQUIPMENT RECEIVING AND STOCK CARDS

RECEIVING
On arrival,all the equipment must be inspected for damaged
pieces and returned to the supplier for replacement.

The accepted machines will be inventoried with the respective
information into the equipment cardex card.

STOCK CARDS
For all equipment an individual record is maintained by the
maintenance department.

Following information is recorded in the equipment stock card for
each machine.

i. Purchase information : Date,price,supplier,manufacturer.
ii. Technical information : Brand and model number.
iii. Repair record : Record all repair carried out on
each of equipment stating
Description spares,date and cost.
iv. Preventive maintenance : Starting date,type of maintenance.








EQUIPMENT PROCEDURES
The purchase of equipment for the maintenance department also
take a part of large amount after housekeeping department of
capital cost to the hotel.

STORAGE
Extreme care has to be taken in providing proper storage,free of
water leaks to make sure all tool of maintenance is on good
condition.

EQUIPMENT RETIREMENT
Equipment which is not repairable must be officially removed from the
operating equipment inventory.
The following procedures are to be carried out :
Equipment,which is irrepairable or not economic to continue
repair by maintenance.

The maintenance will inspect the equipment and will decide on
the retirement.Spare parts of the equipment should be untilized
either by engineering to repair other machines of if a
maintenance contract with a supplier exists the equipment
should be returned and credit note,for the reusable spare
parts,forwarded to the hotel.

An information,preferably in memo form,should be sent to the
general manager,copy admin & account in listing the equipment
and action taken.The statement will be signed by the manager
housekeeping and maintenance supervisor.
Equipment inventory and stock cards have to updated.

Retirement will be filled to assist in the next budget for
equipment replacement.
OPENING OF GUEST ROOM DOOR
PURPOSE
To ensure the security and safety of the guests item and hotels
properties.

POLICY
Under no circumstances should the housekeeping or
maintenance open the door to any guests or stranger claiming
they left their keys in the rooms alternatively,lost their keys.

When opening the door of an occupied room to a hotel
employee,the maintenance staff has to wait till the person does
his task and close the door after he has left the room.


PROCEDURES
For guest/strangers( both occupied and vacant )

Never open any guestroom doors for any guests of strangers.
Always call down to housekeeping or reception so that we can get
them to assist the guests.

The staff will say.

Im sorry sir/madam,for security reasons,I am not permitted to
open the door for anyone.However,I will call the reception to
assist you.Could you please wait here?

Go to the next room to call the reception or use the telephone on
the floor.




ENGINEERING

When maintenance staff makes repairs on occupied rooms,their
supervisor maintenance must be present before the door is
opened for them.

If the supervisor maintenance opens the door of a vacant
room,she will have to check the room to verify if it is occupied.If it
is,she needs to check and take note whether the room has any
valuables lying around the room.Under no circumstances
supervisor to assume the room is vacant or checkout a physical
check.

If the maintenance staff needs only a few minutes to fix the
defects in an occupied room,the supervisor maintenance is
allowed to open the door but will have to remain in the room until
the person has completed her work and departs.In addition,she
has to check to ensure nothing valuable is lying around.


FOR CONTRACTOR/NON HOTEL STAFF
( BOTH OCCUPIED & VACANT )

When reception inform maintenance the contractor coming.The
maintenance must assist them to accompany the contractors to
the room.

If in the case of shortage of maintenance staff to accompany the
contractors who are regularly doing defect works in the
guessroom and who be trusted,the supervisor would open the
door,one room at the time.


WALKIE TALKIE CONTROL

To control the usage of walkie talkie and ensure that the status of
each to know at any one time.

Prepare one sheet per day,but special information has to be
carried over,walkie talkie.

No..Given for repair ect.Follow up daily check progress.














GENSET

Like all diesels the genset need this item to run the genset :
Clean fuel.
Adequate coolant.
Sufficient fresh air.
Fresh air.(cool generator itself)

EQUIPMENT :












INSTALLATION TIPS
Place the unit where it is well ventilated but safe from moisture and
spray.Windlings inside the case are coated with expoxy or other
insulation designed to keep moisture out,but salt crystals erode the
coating and eventually moisture works its way in,corroding the
windings.If wet exhaust is used,try to route the exhaust hose away
from generator so that if any leaking occurs it wont destroy
expensive winding,brushes or bearings.

Likewise,avoid oils and oily air.Blow by from other engines in the
compartment clings to the windings,creating an additional layer
insulation.This leads to overheating and could cause a fire.

Position the unit so the service side is easy to reach,and there is
adequate overhead space to fill the expansion tank,remove the valve
cover,and work around the rear end bracket on the generator.

Use rings or grommets on the wire ends in the junction box.

Install a pump to facilitate oil changes.On some units the lip of the
oil catch pan is too high to allow effective oil drain by gravity alone.

Use circuit breakers.

Use a good bonding system.

Put the unit on its own fuel,cooling and exhaust systems.Use a
separate starting battery rather that wiring it into the main s
starting bank.

Bolt the base frame to a thick,rigid material like a board or piece of
plywood,to reduce sound transmission.

Altough it may contribute to electrolytic corrosion in the heat
exchanger and other parts,the AC neutral conductor should be
grounded to the bondling system.To not to do so creates the

Possibility of dangerous electrical shock.However,certain
classification societies prohibit grounding,so if your boat is built to
classification standards,check with the society to ensure
compliance.


WET
In recreational and passenger vessels,and in fishboats retrofitted
with gensets,heat exchanger/wet exhaust systems are
common.They are quiet,relatively simple to install and minimize fire
hazard.However ,they pose special installation problem.

Between the water lift muffler and exhaust outlet the hose must
contain a loop with a high point at least a foot higher that the
through hull.( Ideally,the through-hull should be another foot
above the load water line.This can be problem in a vessel whose
load line changes markedly as fish are taken on board.)

If the point of water injection into the exhaust( at the outlet of the
exhaust manifold )is less that a foot above the waterline,there must
be vented loop in the between the raw water pump and the heat
exchanger.This is to prevent back siphon,which could destroy the
engine or even sink the boat.
















TIPS FOR HEAT EXCHANGER/WET EXHAUST SET-UPS

Use only the flat-type seawater inlet through-hull.The scoop type
could cause seawater to flood the engine when the boat is underway
and the genset is not running.

Use a good marine ball valve immediately above the seawater inlet
and a sea strainer between it and the raw water pump.A clear
barrel makes it easy to check for debris and it has to be located
where it can be opened and cleaned.

Allow no belly or low spot in the exhaust hose that can trap
water.This trapped water can flow back into the engine when the
boat takes a hard roll and it creates back pressure in the exhaust
system.A sure sign is water surging from the exhaust outlet rather
that spraying evenly.Maintain a downward slope of at least one-half
inch per foot from the top of the exhaust hose loop to the outlet.

Maximum height between the water lift muffler and the top of the
exhaust loop can be no more that four feet.If the genset is situated
lower in the hull than that,a special exhaust system has to be
made.

Dont allow the engine to crank more than one minute without
starting.Accumulated cooling water in the muffler can back up and
flood the engine.If you have to crank longer,such as to bleed the
injectors,close the seacock and remove the raw water impeller first.









MAINTENANCE SCHEDULE

Daily.
Before first start.
EXINGE AND ENGINE BAY,GENERAL INSPECTION
Oil level,checking and filling.

Coolant,cheking level.

EVERY 50 HOUR / AT LEAST EVERY 12 MONTH
Primary fuel filter.Drain water / contamination.

AFTER 50-600 HOUR / AT LEAST EVERY 12 MONTH.
Engine oil,changing.

Oil filter / by-past ,change.

Primary fuel filter,change.

Fuel filter,changing.
Important :
Oil change intervals vary,depending on oil grade and sulphur
content of the fuel.
Change the filters during each oil change.

EVERY 400 HOUR / AT LEAST EVERY 12 MONTHS
Fuel tank ( SLUDGE TRAP ) ,drain.

Drive belts,inspection.

Batteries,cheking the electrolyte level.


IMPORTANT :

Otherwise,unless you are a trained electrician there isnt a lot of
repair you can do as the operator.If you can read a wiring
diagram,u can consult texts,such as Boatowners Mechanical
and Electrical Manual,by Nigel calder,for instructions on
diagnosing generator output problem.But remember,120-VOLT AC
CAN KILL YOU.DO NOT ATTEMPT ANY DIAGNOSTICS OR REPAIR ON AN
OPERATING GENERATOR UNLESS YOU KNOW WHAT YOU ARE DOING.
Even when not in operation,capasitors on some units can deliver
a fatal charge.

Follow the instructions in the manual,and you small genset
should crank out a steady 120 volts at 60Hz for around 8,000 to
10,000 hours.Bigger sets with industrial diesels,especially the
1200 rpm units,can be good for tens of thousands hour.













SAFETY BOX

EQUIPMENT
Master key. ( no room )
Test pen.( to open the battery knob )

INSTRUCTIONS
To set your code to lock safety box :
1) Press the red button and the yellow light will light on.

2) Key in your three ( 3 ) digits code number and press button
A or B within 30 seconds.

3) Close the safety box door and turn the knob until you heard
the ( click )sound.

4) Your safety box is now locked.

To open :
1) Key in your same 3-digit code number and turn the knob
until door is open.

To re-lock :
1) Repeat the same instruction as stated above (A)

If already dont have battery AA,just use master key for room that
have problem.you can take it from reception.



REMOTE AIRCOND

HOW TO USE REMOTE AIRCOND :

: This symbol mean aircond - mode cool.

24 : Vol this standard and better not change it to 16

: there have 3 bar that u can set up for the aircond.
One bar = normal.
Two bar = medium.
Three bar = large. ( it will make u aircond cool even u set
it for 24 ).
: mode-u can choice either the aircond swing or not.

: timer-when u set up the aircond setting,dont set up for the
Timer. (Only when have guest request )

REMARK : OTHER SETTING IS NOT VERY IMPORTANT.BUT IF HAVE
GUEST NEED MAINTENANCE TO SET UP U JUST CHANGE
IT.




AIRCOND
SERVICE AIRCOND :
We must always check aircond at room,corridor,office,lobby area
and conference room to make sure that the aircond work properly
and dont have problem.

If maintenance dont know how to handle or fix the aircond
problem,just make work order to the company and their will settle
it.
Example :
WORK ORDER

From To : LION CITY REF & ELECT SERVICE
... Tel : 088-221095 Fax : 088-261371

Date :
W.O.No :

ROOM COMPLAINT AMOUNT





Remark :

Issued By,
..
MAINTENANCE BASIC FOR AIRCOND

CLEAN FILTER AIRCOND :

EQUIPMENT
Brush.
Sponges.
Screwdriver.
Test pen.
Spray bottle with multi purpose cleaner.
Ladder 8 step.
Towel.
Master card maintenance.

PROSEDURS

Check the room status either vc or oc.

Clean filter aircond only at room vc and vd.

Inform the housekeeping and reception if u clean room under vc (to
let them know that maintenance inside the room )

Turn off the suis of aircond before start cleaning.

Use ladder 8 step to climbing ladder.( dont use chair )

Take out the filter aircond.

if the aircond dirty,use screwdriver to open nat and put down the
body of aircond.

Bring the filter and body to toilet and clean it using multi purpose
cleaner and use water to clean it.

Use towel to remove water for the filter and the body.Cant put this
thing if still wet.

Use brush to clean the dust or dirty.

Put back the body casing and the filter of aircond back to the
place.

Turn on the suis and wait until the aircond running smooth.

Double check the setting of remote aircond and make sure that the
aircond cool.

Vacuum carpet near the aircond.

Before leave the room,please make sure the suis is turn off.

Inform the housekeeping that the room is still vc after services the
aircond.If the room status under vd no need to inform them.

REMARK : MAKE ROOM CHECK LIST FOR AIRCOND SERVICE.

FOR : * CORRIDOR
* OFFICE
* LOBBY
* CONFERENCE ROOM
* BUSINESS CENTRE
U MUST CLEAN THE FILTER AIRCOND 2 WEEK DAILY.


CARD READER
EQUIPMENT :
Test pen.
Wayer tape.
Cutter.
Screwdriver x.
Master card.
Card reader.

PROSEDUR

When attend complain about card reader from reception.Take note
which room have a problem.

Make sure that u bring a new card reader and 4 card that already
set up for card reader.

Inform reception either the room still have guest or already change
room.

Before enter the room,press doorbell once and make announce
presence which identify yourself as maintenance.

Wait for a respone.If there is none,just use master card for open the
door.If guest answer,greet and make excuss to enter their room.

Inform guest that u want to change the card reader and need 15
minute to do it.Enter when guest say YES.if not just wait until the
guest leave the room.



STEP TO CHANGE CARD READER :

1. Turn off DB.

2. Open casing card reader,use test pen.

3. Use screwdriver to open screw of casing card reader.

4. There have 3 connection of card reader :


N = Neutral.
L-IN = Life.
L-Out =Cable Supply.


5.when u take out the supply for 3 connection from card
Reader.make sure u remember the colour of the cable.
Dont put the wrong connection.Especially neutral and life.if
two join touching.( danger )

6.Last,turn on the DB.Then the LED1 at the card reader will
show blue colour.It mean the connection is correct.
SETTING CARD FOR CARD READER

EQUIPMENT :
Card.( 4 card )
Computer at front office.

PROSEDURS
Password. ( Yen )
Card. (4)
System id cards.
Tick

Using for setting initlslizel lock :
First : with ( ) mark
1 card sid set.
Second : without ( )mark
1card sid set.
Issue.

Room number.

Right click.

Lock setting.

Try 2 of card u issue -card u mark.
-card u issue without mark.
Test the 2 card on the card reader and one at the lock set.

Test put card room into card reader and wait if the light on.It mean
the card reader already set n can be use.

HOW TO MAKE DIRECT LINE WITHOUT MASTER CARD

NEUTRAL = N
L-IN = Life
L-OUT = Cable supply

ATT : Dont put wrong neutral touching life. ( Danger )
NEUTRAL : Use wayer tape to cover the courn.
L-IN + L-OUT : Put it together use wayer tape.

EQUIPMENT :
Test pen.
Cutter.
Wayer tape.

PROCEDURS
Turn off main suis.(DB)

Take out card reader.

Use test pen to check the cable fo safety even u alyeady turn off
the DB.

Cover the neutral cable with wayer tape.

L-IN +L-OUT =Put it together also use wayer tape.

Put back the card reader to the place.

No need put card into the card reader.when turn on the DB just
try switch on the suis of lamp,done.

SECOND LOCK INSIDE ROOM


EQUIPMENT :
Test pen.
Master card.

PROSEDUR
Open the door with master card.

Use test pen to open black ring around the nat of the second lock
up and down.

Press the nat to take it out from the place where the lock
hanging.up and down.

When the door already open.Put back the nat into the lock with
the black ring around the nat.

Double check to make sure the second lock still can be used.

IMPORTANT :
DONT SIMPLE KICK THE DOOR IF THE DOOR CANT BE OPEN
BECAUSE THE SECOND LOCK INSIDE THE ROOM.

FOLLOW THE INSTRUCTION.


SIMPLE PICTURE STEP BY STEP TO OPEN THE SECOND LOCK
























LOCK SET

PICTURE :





















HOW TO CHANGE BATTERY OF LOCK SET

EQUIPMENT :
Manual key ( master key )
Battery AA.
E-L key.
Lock set programmar.

PROSEDUR
2 STYLE TO HANDLE THE LOCK SET PROBLEM.
1.ONLY CHANGE THE BATTERY :
Open the door use manual key.

After that,open screw at the back door inside room of lock set use
E-L key.

Open the battery from battery pad to put the new battery AA.

Put back the battery pad and then close it back.

Try to open the lock set use master card.If the PCB have led green
light appare so the lock set is fuction.

2.CHANGE THE BATTERY AND RESET USE PROGRAMMER :
Change the battery.

If after change the battery the lock set still didnt function,try to set
up the lock set using the programmer.

If still cant, open back the lock set and reset the red button near
the PCB.

Make sure when u reset the button,the battery connect and u will
hear sound ( bip )after u press the button.The PCB also appare
green light.

Close back the lock set.

Setting the lock set use the programmer.

Make sure,when u set up the PCB the green light appare and the
programmar sucess.

Try use the master card to open the lock set.If can it mean the lock
set function.

Inform reception that the lock set function.


PICTURE :












PROGRAMMER LOCK SET

PROSEDUR
Press ( * ) for 5 second to swith on the programmar.

Press ok.

Enter PW : 1234.

Press ok.

Press button down ( ) : 1. Set up sys pw.
2.Connection with PC.
3.sucess.

Press C :button down ( ) : 1.Set up lock set info.
2.Ok.
3.Ok.
4.Just choose the room number.
Exp : 00020100 =201
5.Ok.
Press C : 1.Check locks time.
2.Ok.
Press C : 1.Adjust locks time.
2.Ok.
Press C : 1.Check locks battery.
2.Ok.
Press C : Welcome.
Press ( * )for 5 second to switch off the programmar.

Use the download locks info only if connect the programmar link to
the computer.

PICTURE OF PROGRAMMER :




















TOWEL RACK

EQUIPMENT :
E-L key.
Screwdriver.
Wall plug.
Hammer.
Ladder 5 step.


PROSEDURS
Use E-L key to open the head of towel rack.

Use screwdriver to open the screw from the head of towel rack.

Take out the old wall plug.

Put a new wall plug but make sure it tight when u put back the
towel rack.

If the wall plug still not tight,just use a sillicon and wait until the
cillicon enough to hold the towel rack.

Try to put towel at towel rack.If ok it mean the towel rack ready to
use.

Always remember after finished fix it.Inform reception that the job
done.





FIX TOILET & ROOM LAMP

EQUIPMENT :
Bulbs essential .( warm white )
Bulbs 2 pin. ( daylight )
Chock. ( short type )
Test pen.
Cutter.
Wayer tape.
Touchlight.
Ladder 8 step.
Fitting 2 pin.
Player.

PROSEDURS
Their have 2 type of celling light inside room :

1.Toilet light =use bulbs 2 pin. ( day light )

2.Room light = use essential bulbs.( warm white )

Before change the bulbs,make sure turn off the suis of the lamp.

Make sure the area is clear from anything equipment and tool
maintenance.

If u change bulb at toilet,make sure the floor not wet when stand
the ladder inside the toilet.

Use hand towel to open the toilet bulb if it still hot.

After u installing new light bulb,try to turn on the light.

If the bulb still cant on.Turn off the suis.

Open back the new bulb and put it in the table outside the toilet.

Open the casing of the toilet lamp.

Turn on the suis and check the supply at the fitting 2 pin.

If connected,turn off the suis back.

Use touchlight to check the chock either it burn or not.

Change the burn chock inside the celling to the new chock.

Double check the cable inside the celling.If have some cable cut by
rat just use wayer tape to fix it.

Put back the casing and the new bulb.

Turn on the suis for the toilet lamp.

Inform the reception that the lamp already fix.

For the celling light at the room.Just follow the step by step.But use
the bulb essential not bulb 2 pin.Beacuse the fitting is not same.








FIX BED LAMP
EQUIPMENT :
Tubelight- 36 W (warm white )
Chock. ( long type )
Test pen.
Cutter.
Wayer tape.
Player.
Cable 1.5.
Screw driver.
PROSEDURS
Switch off suis .

Take out the pillow and the insert duvet so u can stand up to
change the bed lamp.

Take out the tubelight.

Use screw driver to open the nat from casing.

If the chock already burn just cut the cable if cant open use the test
pen.

Change the burn chock with the new one.

Put back the casing and the tubelight.

Try to switch on the suis.

If still can on,just change the starter.

Touch up back the insert and the fillow u take out.( inform
reception that the lamp already fix. )

FLUSH INLET FITTING FOR TOILET BOWL

EQUIPMENT :
Inlet fitting.
Spanner 12.
Master key for the riser room.
Master card maintenance.

PROSEDURS
When u receive complain from reception or housekeeping please
ask them if the room under VC,OC or VD.

If the room under vd and vc,u can enter the room.But if the room
still occ u must press the door bell before enter the room.

When u press the door bell and have guest inside the room,say
greet and verify complain.

Wait for a response,if you dont hear an answer announce once
more.

If guest answers,tell that u receive complain from reception and
want to fix the problem.

Say thank you if the guest allow u to fix it.

Before u start,open the riser room use master key and turn off the
supply water connect to the room.

Take out the cover of the toilet bowl.

Use spanner to open the nat of the green hose connect to the inlet
fitting.

Open also the nat of the inlet fitting down the tank of the toilet
bowl.

Take out inlet fitting inside the toilet bowl.

Take the new inlet fitting and put the inlet inside the toilet bowl
tank.

Put the nat of the inlet down the tank.make sure the nat is tight.

Then put back the hose connect to the inlet fitting.

Try to turn back the supply of water inside the riser room.

Make sure the hose and the fitting dont have leaking.

Try press the toilet system to remove the water and after that wait
until the inlet can supply the water back inside the bowl tank.

Put back the cover of the toilet bowl and press the button of toilet
system.

Make sure after fix it,clean back the messy and the dirty.

Inform the guest that the flush already fix.say thank you before u
leave the room.

Inform also the reception and the housekeeping to let them know
the problem fix by maintenance.