Useful Expressions for Business

Apologizing
I'm sorry.
I made a mistake.
Please accept my apologies.
I'm sorry. I didn't mean to . . .
(I'm) sorry. I didn't realize tat . . . .
!at's okay.
"o pro#lem.
Prefacing #ad ne$s
I'm sorry (I a%e) to tell you tis& #ut . . .
I ate to tell you tis& #ut . . .
I don't kno$ o$ to tell you tis& #ut . . .
I a%e some #ad ne$s.
('ormal) $ritten apologies
(e regret to inform you tat . . .
)egretfully& . . .
Unfortunately& . . .
Asking for *elp
+ould you . . . . (for me) ,
(ould you please . . . ,
(ould you mind -.ing . . . .,
+ould you possi#ly . . . ,
/kay& no pro#lem.
0ure& I'd #e glad to.
0orry& I'm (kind of) #usy no$.
I'm sorry. I don't a%e time rigt no$.
1o you a%e a minute,
+an you spare a fe$ minutes,
+ould you do me a fa%or,
+ould I ask you a fa%or,
+an I ask you to . . . ,
I need some elp (if you a%e time).
(If you're not #usy) I could use your elp.
Informal
!is is my #oss& 2r. 0tratford.
3ared& tis is my secretary& Bar#ara.
4ood to meet you.
"ice to meet you too.
I'd like you to meet my co5$orker& +ollin Beck.
+ollin& tis is 0usan Palmer.
"ice to meet you.
2y pleasure.
*a%e you met& 3ason,
3ason& tis is !eresa.
*i& I'm 3ill (atson.
I don't #elie%e $e'%e met. I'm 4reg.
'ormal
I'd like to introduce you to my dear friend& 2rs.
Pleasant.
Allo$ me to introduce myself6my colleague& 2s.
(inters
7et me introduce you to my colleague& 1ean
)icards.
2r. )icards& tis is 1a%id Porter from Aerospace Inc.
*o$ do you do,
*o$ do you do,
It's a pleasure meeting you.
Important #ody language to remem#er8 0mile& eye
contact& firm andsake.
Business Introductions
Informal
!is is my #oss& 2r. 0tratford.
3ared& tis is my secretary& Bar#ara.
4ood to meet you.
"ice to meet you too.
I'd like you to meet my co5$orker& +ollin Beck.
+ollin& tis is 0usan Palmer.
"ice to meet you.
2y pleasure.
*a%e you met& 3ason,
3ason& tis is !eresa.
*i& I'm 3ill (atson.
I don't #elie%e $e'%e met. I'm 4reg.
'ormal
I'd like to introduce you to my dear friend& 2rs.
Pleasant.
Allo$ me to introduce myself6my colleague& 2s.
(inters
7et me introduce you to my colleague& 1ean
)icards.
2r. )icards& tis is 1a%id Porter from Aerospace Inc.
*o$ do you do,
*o$ do you do,
It's a pleasure meeting you.
Important #ody language to remem#er8 0mile& eye
contact& firm andsake.
+ompany 1escription
(at company do you $ork for,
(ic company are you $it,
(o do you represent,
I $ork for AB+ +ompany.
I'm $it AB+.
I represent (te) 9:; (company).
(at is te name of your company,
(ere are you located,
!e name of our company is . . . .
/ur company is located in . . . .
/ur ead<uarters is in . . .
(at (type of #usiness) do you do,
(at #usiness are you in,
(e are in te computer #usiness.
(e're in computers
(e sell . . .
(e produce . . .
(e manufacture . . .
/ur ma=or products are . . .
1escri#ing Business Acti%ities
(at do you do at AB+ +ompany,
I am in carge of marketing.
I'm responsi#le for sales.
I program computers.
I recruit and train employees.
(at does your company do,
(e design soft$are.
(e #uild storage units.
(e produce small appliances.
(e're in te insurance #usiness.
1escri#ing 3o#s
(at do you do,
(at do you do for a li%ing,
(at is your occupation,
(at type of $ork do you do,
(ere do you $ork,
I'm a salesman. (=o#5general)
I'm in sales. (general)
I'm in te toy #usiness. (industry)
I'm a contractor at 3B9. (specific)
I'm a consultant for :97.
(at company do you $ork for,
I $ork for Bell$est. (company name)
I $ork at (ell#est. (general)
I'm $it (est#ell. (industry)
(at do you do tere,
(at do you do at Bell$est,
I'm a soft$are engineer. (=o# title)
I $ork in te sales department. (place in
company)
I'm in customer ser%ice. (general area)
I $ork as an instructor.
I #uild ouses. (specific =o#)
I clean te restrooms.
1escri#ing Products
!ell me a#out (tis product)
(at can you tell me a#out (tis product),
+an you gi%e me some information6details a#out
tis,
(at is special6uni<ue a#out tis,
(at are te specifications,
7et me tell you a#out . . .
!is is our (ne$est) product.
!is is one of our latest designs.
It is made of . . .
It can #e used for . . .
:ou can use it to . . .
:ou can . . . $it it
!is as6contains . . .
!is one features . . .
!is comes $it . . .
!is is e<uipped $it . . .
!is particular model . . .
!is is priced at . . .
!is costs . . .
1escri#ing Pro=ects
(at are your current pro=ects,
(at are you $orking on (at present),
(at are your ma=or initiati%es in tis area,
(e are currently $orking on . . .
(e are in te process of . . .
(e are de%eloping . . .
(e are designing . . .
(e are #uilding . . .
(e are marketing . . .
Explaining
+an you explain . . .
+an you tell me $y . . .
(y . . .
(at appened . . .
(ell& . . .
7et me explain.
7et me tell you $y . . .
*ere's $at appened8
!ere's a (good) reason for tis8
!e reason is . . .
I'm sorry. I can't tell you tat (rigt no$).
+an I get #ack to you on tat,
I'll explain (a little) later.
(e'll come to tat later.
(e'll get to tat in a fe$ minutes.
+an $e sa%e tat until later,
Expressing Appreciation
!anks.
!ank you.
I appreciate it.
!anks for te tour.
!ank you for te nice gift.
I appreciate your ospitality.
I appreciate your lending me te cain sa$.
'or$ard57ooking 0tatements
(at are your plans for te future,
(at are your pro=ections for te next <uarter,
(at do you expect to acie%e (in te near future),
(at are your (sales) pro=ections for next six
monts,
(at are your goals for te coming year,
(e expect . . .
(e plan to . . .
(e pro=ect . . .
(e ope to . . .
(e sould . . .
(e $ill #e (-.ing) . . .
If all goes as planned&
/ur pro=ections are . . .
According to our pro=ections&
In%itations
Informal8
(ould you like to . . .
(e're going to . . . . (ould you like to come along,
!ere's a . . . . (tonigt). (ould you like to go,
*o$ a#out (-.ing) . . . ,
1o you $ant to . . . ,
I $onder if you $ould like to . . .
I $as $ondering if you $ould like to . . .
'ormal8
I'd like to in%ite you to . . .
If you a%e time& I'd like to in%ite you . . .
(ould you like to =oin us for (e%ent) at (time) ,
(e'd #e glad to a%e you accompany us . . .
(e'd #e deligted6onored to a%e you as our guest
at . . .
3o# )esponsi#ilities
(at do you do (in your =o#),
(at is your main =o#,
(at are you in carge of,
I am in carge of training employees.
I am responsi#le for $atering te plants.
I take care of corporate accounts.
I usually ans$er telepones.
I mainly $rite reports.
I repair =et engines.
/ffering
Informal
+igarette,
(ould you like some coffee,
*o$ a#out a glass of $ater,
*ere. *a%e a6some . . .
(ould you like one of tese,
+an I get you someting,
(at can I get you someting to drink, "o
tank you
:es& please.
0ure. !anks.
/kay. !anks.
I really souldn't.
"o. !anks any$ay.
3uice $ould #e fine.
'ormal
(ould you care for some . . .
(ould you like to try . . .
7et me offer you . . .
7et me get you a6some . .
)e<uesting
Informal
Please . . .
(ould you . . .
+ould you . . .
(ould you please . . . .
+ould you possi#ly . . .
(ould you mind (-.ing) . . .
+ould you do me a fa%or,
'ormal
+ould I ask you to . . .
(ould you mind if I asked you to . . .
(ould you #e so kind as to . . .
!erms of Payment
I'd like to pay (in) cas.
I'll put it on my credit card.
+an I carge it,
+ould you put tat on my #ill,
+ould I put tat on my account,
+ould you send me an in%oice,
+ould you #ill me (for tat),
+an I put it on lay5a$ay,
2ay I . . .
pay in cas
pay #y ceck
pay #y credit card
pay $it a credit card
pay in installments
pay in one lump sum
+ould you deli%er it to my office,
1o you carge for sipping,
1o I need to pay for postage and andling,
*o$ long $ill it take,
Using !ense Appropriately in Business 1escriptions
Use simple past tense to descri#e someting tat
$olly occurred at a specific time in te past8
I graduated from ":U in >??@.
"/!8 I a%e graduated since >??@. (!at's $en te
ceremony occurred.)
(IncorrectA)
I finised te *ollins pro=ect last $eek.
I a%e finised te *ollins pro=ect last $eek.(0pecific
time)
(IncorrectA)
Use present perfect tense to descri#e someting tat
as #een in effect from a certain point in te past
until no$. Be carefulA 0ome %er#s are used for
specific actionsB oters are used for conditions tat
co%er lengts of time.
I met 2r. 'linders last year at a +on%ention in 7ittle
)ock.
I a%e met im since last year.
I a%e kno$n im since last year. (0pecific time)
(IncorrectA)
(+orrectA)
Use simple present tense to descri#e facts.
I $ork for IB0 +orporation.
*e's a sanitation engineer.
I am responsi#le for orienting ne$ employees.
0e ans$ers company correspondence.
Use present progressi%e tense to descri#e ongoing
pro=ects.
I am de%eloping ne$ soft$are.
0e is teacing te earing5impaired.
(e are #uilding a ne$ mall in East *eigts.
(elcoming -isitors
(elcoming
(elcome to +ando Enterprises.
(elcome to 7ondon. I'm 3on !aylor.
2eeting someone you don't kno$
>. Patricia 2urpy,
:es.
*i& I'm Ce%in +en of 2yotex Industries.
(elcome to !ai$an.
D. Are you 2r. Blanks,
:es& I am.
I'm 3ane Placid. ((e talked #y telepone.)
(elcome to 0ydney.
It's nice to meet you in person.
"ice meeting you too.
*o$ $as your fligt,
/kay& #ut %ery long.
E. :ou must #e 2s. !erius.
!at's rigt.
It's a pleasure to meet you. I'm Brad (ilson.
(elcome to 0untec.
!ank you
1id you a%e any pro#lem finding tis place,
"o& your directions $ere %ery clear.
Analyzing Pro#lems
'ocusing on te main pro#lem6issue
(at is te main pro#lem,
(at is te real issue (ere),
(I tink) te ma=or pro#lem is . . .
/ur primary concern is . . .
!e crux of te matter is . . .
(As I see it)& te most important ting is . . .
!e main pro#lem $e need to sol%e is . . .
(e really need to take care of . . .
It all comes do$n to tis8
Asking for input
(at sould $e do a#out it,
(at needs to #e done,
(at do you tink $e sould do,
(at are $e going to do a#out it,
1o you a%e any suggestions,
Any ideas,
2aking )ecommendations
I recommend tat . . .
I suggest tat . . .
I $ould like to propose tat . . .
(y don't $e . . .
+losing a +on%ersation
Pre5closing
It's #een nice talking to you.
It's #een great talking $it you.
I really en=oyed meeting you.
It $as nice meeting you& 2r. Bro$n.
I'm sorry& #ut I a%e to go no$.
I'm afraid I a%e to lea%e no$.
!anks for te information6 te tour6 your time.
!anks for taking te time to talk $it us.
'ollo$ up
I'll gi%e you a call.
I'll send you an e5mail.
I'll put a packet in te mail for you.
(e'll send out tat information rigt a$ay.
I'll a%e my secretary scedule an appointment.
+ould you send me a #rocure6some more
information,
+ould I contact you #y e5mail6at your office,
*o$ do I get in touc $it you,
*o$ can I reac6contact you,
+losing
I look for$ard to seeing you again.
(e'll see you on 'riday.
0ee you next $eek.
7et me gi%e you my #usiness card.
*ere's my e5mail6office num#er.
7et's keep in touc #y e5mail.
(e'll #e in touc.
+all me if you a%e any <uestions.
E5mail me.
+ustomer 0ur%ey ()estaurant)
(at types of food do you like to eat,
(at types of food do you not like to eat,
*o$ often do you go out for a meal,
/n $at days of te $eek do you usually eat out,
(ic meal(s) (#reakfast& lunc& dinner) do you eat
outside of your ome,
*o$ muc do you spend on a typical meal,
1o you go out alone& as a couple& or in groups,
(at are your main criteria in coosing a restaurant,
(at are your main reasons for not going out to eat,
(at is your primary means of transportation,
(at area of te city do you li%e in,
1iscussing Agenda Items
7et's start $it . . .
7et's start #y . . .
!e first item on te agenda is . . .
(e need to discuss . . .
7et's look at item num#er one.
7et's mo%e on to num#er t$o.
!e next item on te agenda is . . .
(at's next on te agenda,
1oes anyone a%e any comments,
Any comments,
Are tere any comments on tat,
(at do you tink,
4ood idea.
4ood point.
1oes e%eryone agree on tat,
2aking Appointments
I'd like to make an appointment $it 1r. Bill.
I'd like to scedule a meeting $it 2s. !erry.
+ould I scedule a time to meet $it 2r. East,
(at time is #est for you,
(en $ould #e a good time for you,
(ould ?8FF on !ursday #e okay,
*e'll #e in on !uesday.
*is scedule is open all day 2onday.
0e's free any day #ut (ednesday.
1r. Itup $ill #e a$ay until 'riday.
(ill 2r. )odgers #e in tomorro$,
Is e a%aila#le next (ednesday,
1oes e a%e any openings on !uesday,
1oes se a%e any time on !ursday,
0orry& er calendar is full on 2onday.
0e $ill #e out on (ednesday.
*e doesn't a%e time on !uesday.
*o$ a#out 'riday at G8FF,
!ursday at >F8FF $ill #e fine.
'riday at >>8FF sounds good.
/kay. !uesday morning at ?.
2onday at @8FF is not good for me.
(ednesday is not possi#le.
2eetings and 1iscussions
4etting started
7et's get started.
(e need to discuss . . .
(e need to talk a#out . . .
!alking a#out discussion items
!e first ting $e need to discuss is . . .
!e first item on te agenda is . . .
!e first ting on te list is . . .
'irst& $e need to talk a#out . . .
Presenting /ptions
(e a%e se%eral alternati%es8
(e a%e t$o options8
(e could eiter . . . or . . .
2o%ing on
7et's mo%e on to Item D.
7et's mo%e on to te next topic.
(e need to mo%e on.
!e next item (of #usiness) is . . .
(e need to go on to te next item.
0all60ould $e mo%e on,
0talling te 1iscussion
Before $e mo%e on& I tink $e sould . . .
(ait a minute. (e a%en't discussed . . .
1on't you tink $e need to . . .
"ot so fast. (e a%en't (yet) . . .
Asking for +larification
(at to you mean #y . . . .
I don't <uite follo$ you.
I didn't get $at you meant #y . . .
+ould you clarify tat,
+ould you ela#orate on tat,
2aking a 0uggestion6Proposal
I tink $e sould . . .
2ay#e $e sould . . .
I suggest . . .
(y don't $e . . .
*o$ a#out . . .
(e could . . .
4i%ing 'eed#ack
(I tink) tat's a good idea.
:ou a%e a good point.
4ood idea6point.
I agree.
I disagree. I tink . . .
0orry. I don't agree $it you.
:ou a%e a good point& #ut . . .
!at's not suc a good idea.
I don't tink tat's a good idea.
Asking for /pinions
(at do you tink& 4eorge,
(at's your opinion on tat& 2arta,
Any tougts on tat,
Any ideas,
+ecking for +onsensus
1o $e all agree (on tat),
1oes e%eryone agree,
0ummarizing
In summary&
!e conclusion is . . .
0o& $e'%e decided to . . .
(e're going to . . . (ten)
+losing te meeting
!at's all for today.
!at's it ten. (informal)
!e meeting is ad=ourned. (%ery formal)
Business 7etters (0amples)
HHHH 0ample 7etter8 2odified Block 0tyle HHHH
!rent +ang
IJ 0omerset 7ane
Cai !ak& Co$loon
*ong Cong
April D>& DFF>
2arketing 1irector
1ymon Pu#lications
DDF> 0out 2aple 0treet
0alt 7ake +ity& U! @GK?K
U.0.A.
1ear 0ir62adam&
I $ould like to order ten (>F) copies of te #ook&
!oucy 0ituations8 A +on%ersation !ext for E07
0tudents. I recently came across tis #ook at a local
teacers' conference and $as %ery impressed #y its
format and contents. +ould you please send te
#ooks #y express mail, I need tem for class next
2onday. Also& $ould you mind sending your latest
catalog or #rocure,
!ank you for your prompt attention. I look for$ard
to earing from you soon.
Best regards&
!rent +ang
LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL
LLLLLLLLLLLLLLLLL
HHHH 0ample 7etter8 Block 0tyle HHHH
1ymon Pu#lications
DDF> 0out 2aple 0treet
0alt 7ake +ity& U! @GK?K
U.0.A.
April D>& DFF>
!rent +ang
IJ 0omerset 7ane
Cai !ak& Co$loon
*ong Cong
1ear 2r. +ang&
!ank you for your order of !oucy 0ituations8 A
+on%ersation !ext for E07 0tudents. I sent te #ooks
#y )ed'ex on April DF. !ey sould #e arri%ing $itin
a fe$ days if tey are not tere already. Please let
me kno$ if tere are any pro#lems $it te
sipment.
As re<uested& I am enclosing a #rocure& $ic
pro%ides information a#out our oter products. :ou
may also ceck out our $e# site at
ttp866$$$.dymon#ooks.com.
If you a%e furter <uestions& please don't esitate
to contact me.
0incerely&
Alan 4ordon
1ymon Pu#lications
Enc8 #rocure
+ommon Prases for Business 7etters
)e<uest for information
I am $riting to in<uire a#out . . .
I am $riting in reference to . . .
I read6eard . . . and $ould like to kno$ . . .
+ould you please send me . . .
at te address #elo$6a#o%e
!ank you for your assistance.
I look for$ard to earing from you.
)esponse to re<uest
!ank you for your interest6in<uiry
Enclosed is te information you re<uested.
:ou can learn more a#out tis at . . .
If you a%e furter <uestions&
If you re<uire assistance& please contact8
If I can #e of more elp& please feel free to contact
me at . . .
0ample 0entences8 )e<uests
+ould you please send me your most recent
#rocure,
+ould you fax me te results of te market sur%ey,
I $ould like to order ten copies of te #ook& !oucy
0ituations.
I $ould #e %ery grateful if you could send me tis
information.
Please return te enclosed en%elope $it your
payment.
0ample 0entences8 4ood$ill
!ank you for your ospitality.
I en=oyed a%ing lunc $it you last $eek $ile I
$as in "e$ :ork.
+ongratulations on your promotion to 4eneral
2anager.
I $ant(ed) to congratulate you on your ne$ position.
I $as appy to ear tat contract negotiations $ent
$ell.
0ample 0entences8 Introduction of Product60er%ice.
I am $riting to tell you a#out . . .
(/ur ne$ product) is coming out next mont.
!is product6ser%ice is designed to (elp you) . . .
0ample 0entences8 )eference
I am $riting in regard to . . .
I am $riting in reference to . . .
Please refer to te enclosed in%oice6#rocure.
I ope you a%e ad a cance to look o%er te
materials $e sent.
0ample 0entences8 +onfirmation
I am $riting to confirm . . .
I $ould like to confirm $at $e discussed last 'riday.
I $ould =ust like to confirm te main points $e
discussed . . .
0ample 0entences8 "otification
I am $riting to let you kno$ tat . . .
Please #e a$are6informed tat . . .
I $ould like to inform you of a recent policy cange.
I am appy to inform
you tat . . .
:our re<uest for funding as #een appro%ed.
0ample 0entences8 /ffering Assistance
(e $ould #e appy to . . .
If $e can #e of assistance& please don't esitate to
ask.
0ample 0entences8 +ollection
According to our records . . .
/ur records so$ tat . . .
:our montly installment is past due.
Please send payment as soon as possi#le.
*elpful *ints for Business 7etters
Before $riting a #usiness letter& consider te
follo$ing8
/#=ecti%e(s)
(y am I $riting tis letter,
(at do I ope to accomplis,
(at action do I $ant from my reader,
:our Audience
(o $ill read tis letter,
*o$ can I appeal to te reader's interest,
(at attitude migt te reader a%e to$ard tis
information,
(ill te reader consider tis good ne$s or #ad ne$s,
/rganization
(at information sould #e included first6last,
(at details does te reader need to kno$,
1oes my conclusion moti%ate te reader to do
someting,
1o I end te letter in a positi%e and polite manner,
Professionalism
1o I use a professional #usiness letter format,
1o my language and style so$ a positi%e attitude
to$ard te reader6te
company6te product6te information.
(ill my reader #e offended #y anyting in te letter,
Proofreading
Are tere any spelling errors& typos& etc.,
Is te format of te letter appropriate,
*a%e I signed my name,
0ample !opics for Business 7etters
>. :ou are a sales representati%e for your company.
(rite a letter to 2ike 2ason of AB+ Enterprises&
introducing one of your ne$ products or ser%ices. Be
sure to gi%e important details a#out your
product6ser%ice.
D. :ou are a student researcing a company for
your #usiness class presentation. (rite to 2argaret
0ims& te pu#lic relations director& of te corporation
you are researcing& and ask for information a#out
er company.
E. In%ite 2argaret 0ims& pu#lic relations director of
te company you are researcing& to #e a guest
speaker during your presentation next $eek.
(Introduce yourself as a student interested in te
company.)
G. (rite a letter to 2argaret 0ims confirming
details of er speec next $eek. 2ake sure to
include time& place and topic. /ffer to elp in any
$ay you can.
I. :ou are 2argaret 0ims. Ans$er eiter 7etter D
or 7etter E (a#o%e.) :ou may coose to accept or
re=ect te $riter's re<uest.
J. )oger /$ens& President of 9:; +orporation& $ill
#e %isiting your city next $eek. (rite a letter in%iting
im and is $ife to dinner on !ursday nigt. (Be
sure to specify te time and place of te dinner.)
K. :ou are )oger /$ens. )espond to te 7etter J
(a#o%e) accepting or declining te in%itation.
'or Business 7etters
>. )ecei%er ((o are you $riting tis to,)
0omeone you kno$ (friend& colleague& #usiness
partner& group& company)
0ome one you don't kno$ (!o $om it may concern&
1ear 0ir62adam)
*o$ do you expect te recei%er to respond,
D. 0ender ((o are you,)
(at is your relationsip to te reader6recei%er(s),
(at role are you assuming in te letter,
(friend& colleague& etc.)
E. +ontext ((at #ackground information does te
reader need,)
Bring te reader up to date first.
Esta#lis a connection
As re<uested . . .
It $as nice meeting you in !oronto last $eek . . .
I read your article in -ague 2agazine . .
0upporting details
!ime frame (se<uence of e%ents)
G. 2essage ((at do you $ant te reader to kno$ or
do,)
(at do you ope to accomplis $it te letter
(inform& persuade& initiate action)
I am $riting to in<uire a#out . . .
+ould you please send me . . .
Polite re<uests
Please . . .
(ould you mind . . .
+ould you please . . .
(ould you #e so kind as to . . .
I. 2edium ((at is te appropriate format,)
'ax& e5mail& formal #usiness letter& memo& informal
note
J. !one ((at tone do you $is to con%ey,)
informati%e
polite
#usiness5like
friendly
um#le
asserti%e
urgent
irate
"er%ous 2annerisms
(at do you do $en you are ner%ous,
E%eryone as different reactions to ner%ousness. By
#eing a$are of your particular ner%ous mannerism&
you can $ork to o%ercome tem.
*ere are some common mannerisms exi#ited $en
gi%ing a speec.
1o you do any of tem,
Bite your fingernails
!ap your feet
(a%e your ands6arms
Play $it your air
2o%e around a lot
0peak too fast
0peak too slo$ly
Become stiff
0ake60udder
Play $it o#=ects in pockets& etc.
2ake strange facial expressions 0ay ,u,,,um,
!ap on te ta#le6podium
)epeat yourself
Breate ea%ily
0$eat
4iggle
Pause inappropriately
+lam up6Become speecless
0ift your eyes
2o%e your ead around
4esture inappropriately
Presentation !ips
Cno$ :ourself
0trengts
(eaknesses
!alents
'eelings
/pinions
"er%ousness
2oti%ation
Cno$ :our Audience
1emograpics
Purpose
Interests
+ommonality
Indi%iduality
Cno$ :our 0tuff
Cno$ledge of 0u#=ect
)esearc
Personal Experience
Preparation
)eearsal Present :ourself
1ress
Posture
-oice
4estures
Body 7anguage
+onfidence
Entusiasm
Present to :our Audience
Positi%e
Polite
Interesting
Informati%e
!ougt5pro%oking
Present :our 2aterial
/rganization
+larity
-isuals
7anguage
-olume
Beginning a presentation
It is common to greet te audience and introduce
yourself $en gi%ing presentations8
4ood morning&6afternoon6e%ening
I'm LLLLLLLLL& te ne$ 'inance 2anager.
2y name is LLLLLLLL and I represent LLLLLLL
7et me take a minute to introduce myself.
7et me start #y telling you a little a#out our
company.
I'%e already met some of you& #ut for tose I a%en't
& I'm LLLLLL
Introducing te topic
I'm ere to talk a#out . . .
!oday& I'd like to say a fe$ $ords a#out . . .
I'm going to gi%e you an o%er%ie$ of . . .
!e main reason I'm ere today is . . .
!e focus of my remarks is . . .
I'd like to introduce . . .
!ime consciousness
!ank you for your time
!ank you for taking te time to #e ere
I $ill pro#a#ly take a#out . . . minutes
!is sould last only a fe$ minutes
I ope to #e finised #y . . .
0o$ing organization
I'%e di%ided my topic into tree sections6parts. !ey
are . . .
!is presentation can #e di%ided into te follo$ing
su#topics8
'irst&
0econd
!ird
'inally 'irst of all
0econdly
!irdly
7ast !e first point is . . .
!e next point is . . .
"ext& $e come to . . .
!e final point is . . .
0e<uencing
7et's mo%e on to . . .
7et's mo%e on to . . .
!at #rings us to . . .
4i%ing )easons
!is is $y . . .
!e main reason is . . .
!erefore&
0o&
4eneralizing
4enerally&
Usually&
As a rule&
2ost of te time&
In most cases&
*igligting
Actually&
In fact&
As a matter of fact&
In particular
Particularly
Especially
4i%ing Examples
'or example&
'or instance&
0uc as
0ummarizing
!o sum up
!o summarize
In #rief
+oncluding
!o conclude&
In conclusion&
'ollo$5up
Are6(ere tere any <uestions,
(e a%e =ust a fe$ minutes for <uestions
0peec Preparation
+oose !opic

4ater Information

)esearc

0elect

/rganize

(rite

Practice

)e%ise

)eearse

Present
!e 7anguage of +arts and 4raps
!ypes of +arts
Pie cart
Bar cart6grap
7ine grap
1escri#ing 2o%ement
Increase
1ecrease
)eco%er
)eco%ery 4o up
4o do$n
3ump
0lump )ise
'all
0urge
Plummet Impro%e(ment)
1eclined
)eac (a point)
Approac
!ypes of 2o%ement
0ligt
0ligtly 4radual
4radually 0arp
0arply 1ramatic
1ramatically 2a=or
2inor
2o%ement o%er !ime
!ere $as a gradual decline in sales.
0ales declined gradually (noun usage)
(%er# usage)
Enrollment increased #y GM in >??K.
!ere $as a GM increase in enrollment in >??K.
Immigration rose to @FF&FFF in >???.
Immigration rose #y DF&FFF in >???. (to a
point6num#er)
(#y increment)
!ere $as a DFM rise in immigration. (percentage)
!axes remained te same from DFFF to DFF>.
!axes continued at >IM for t$o years.
0tatic (non5mo%ement) 1escription
0ales stood at N>&GFF&FFF in >??@.
Profits $ere NDK&FFF in >???.
!ere $as a loss of ND>&FFF in DFF>.
!inking Positi%ely a#out Presentations
People often #ecome ner%ous or fearful $en gi%ing
presentations. *ere are some prases you can keep
in mind $en preparing for and gi%ing a
presentation.
A#out :ourself
I'm appy to #e ere.
I'm glad to a%e tis opportunity. (0mile)
(!urn ner%ousness into entusiasm.)
I (really) $ant to tell you a#out tis.
I a%e someting interesting to tell you.
A#out :our Audience
!is is someting I tink you sould kno$ . . .
!is is important (to you) #ecause . . .
:ou $ill #e interested to kno$ tat . . .
:ou $ill #enefit #y kno$ing tis . . .
A#out :our 0u#=ect62aterial
!e information is as follo$s8
A.
B.
+.
'irst& I $ill tell you a#out . . .
!ese are te main points6supporting ideas . . .
!e #est $ay to understand tis information is . . .
7ook at tis. It $ill elp you understand my topic . . .
!is so$s (you) . . .