8/30/2014 Live Assistance

http://help.elsevier.com/app/chat/chat_landing/email/modsheev%40gmail.com/prod/8045/cat/7502 1/2
Mary Rose: Hi, my name is Mary Rose. How may I help you?
modsheev@gmail.com: Hii
modsheev@gmail.com: I am Prof Modi
Mary Rose: Hello. How may I help you today?
modsheev@gmail.com: I am in need of some clarification
modsheev@gmail.com: I got the mail
modsheev@gmail.com: regaring the ordering of offprints
modsheev@gmail.com: if i select means i Min. purchase is 50 papers i have to order
modsheev@gmail.com: but its waste for me if i order 50
modsheev@gmail.com: can i get the off print papers for 5 like that
Mary Rose: Please be advised that the minimum quantity one can order is 50.
Mary Rose: If you need few copies only, you may have the e-offprint be printed as a workaround.
modsheev@gmail.com: Ok fine and how can i get 5 copies like that is there any other option for that ?
Mary Rose: If you need few copies only, you may have the e-offprint be printed as a workaround.
modsheev@gmail.com: Where i can get the e-offprint
Mary Rose: May I have the article reference number?
modsheev@gmail.com: HMT_11040
Mary Rose: The e-offprint has already been sent to you on July 23rd
Mary Rose: Have you not received it?
modsheev@gmail.com: ya i recieved it but now i am not getting
modsheev@gmail.com: i search all my inbox
Mary Rose: In this case, I will have my colleagues replace it.
Mary Rose: I will inform them to correspond with you directly via e-mail.
modsheev@gmail.com: ok ok fine...
modsheev@gmail.com: and one more information ? That how can i get the certificate of publication of my journal paper ?
Mary Rose: You may order it via: http://webshop.elsevier.com/myarticleservices/articlepublications/certificateofpublication
Mary Rose: Is there anything else I can help you with today?
modsheev@gmail.com: ok fine
modsheev@gmail.com: but if i go on the webshop and searched means its shows that its not avaliable its expired and
download only e certificate
Mary Rose: I have tried ordering and I was able to so on my end without any error.
Mary Rose: Deleting or clearing the cache and cookies of your web browser may resolve this issue.
Mary Rose: Please go to the link below for instructions on how to delete cookies.
http://help.elsevier.com/app/answers/detail/a_id/265/p/8045/
Mary Rose: Please go to the link below for instructions on how to clear your cache.
http://help.elsevier.com/app/answers/detail/a_id/546/p/8045/
modsheev@gmail.com: ok fien
modsheev@gmail.com: thank u
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8/30/2014 Live Assistance
http://help.elsevier.com/app/chat/chat_landing/email/modsheev%40gmail.com/prod/8045/cat/7502 2/2