1

A

PROJECT REPORT

ON

STUDY OF RELIANCE MUTUAL FUND

PROJECT SUBMITTED TO R.T.M. NAGPUR UNIVERSITY IN PARTIAL FULFILLMENT
OF THE AWARD OF DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION.


SUBMITTED BY UNDER THE GUIDANCE

PROF. ADIL JIWANI
NMV, KATOL NMV, KATOL



NABIRA MAHAVIDHYALAYA, KATOL

2012-2013











2

CERTIFICATE

This is certifying that the following student of final year has completed the project
entitled.

Study of star mahila gold loan of bank of India
(katol branch)


Towards the partial fulfill of the degree of Bachelor of Business Administration of
R.T.M. NAGPUR UNIVERSITY embodies then result of the bonafide research work carried out
by




GUIDE OFF. PRINCIPAL
Prof. ADIL JIWANI S.K.NAVIN
NMV, KATOL
NMV, KATOL




NABIRA MAHAVIDHYALAYA, KATOL

2012-2013




3




ACKNOWLEDGEMENT

I have great pleasure in presenting this project
Study of star mahila gold loan of bank of India
(Katol branch)

It is not the outcome of single handed effect but a large number of persons have co-operated with
us.

I have completed this project under the able guidance of Prof. ADIL JIWANI,
Lecturer of Nabira Mahavidhyalaya, Katol.

I am thankfull that I have given the services of Library of our Department for the
completion of our project. Last but not least I am thankfull to our friends and all who are directly
and indirectly extended their co-operation and services in completing this project report.

THANKING YOU.


Ms. Rashmi.t.Bobade






4



DECLARATION

I hereby declare that the project work entitled,

Study of star mahila gold loan of bank of India
(Katol branch)

Submitted to R.T.M. NAGPUR UNIVERSITY in the partial fulfillment of the Degree of
Bachelor of Business Administration has been solely done by me.


I further declare that this project report has not submitted earlier for award of any Degree
Or any Diploma Examinations of any University.



PLACE: KATOL

DATE:


Ms. Rashmi.t.Bobade
(NAME)




5


-: CONTENT:-


CHAPTER

PERTICULAR

PAGE NO.
1 Introduction
2 Objectives of the study
3 Hypothesis
4 Research Methodology

5 Limitation
6 Data Analysis & Interpretation
7 Conclusion
8 Suggestion
9 Bibliography










6



































INTRODUCTION


7

B) PROJECT INTRODUCTION:

I. What is Gold loan
II. Features of Gold Loan
III. Process for availing Gold Loan
IV. Gold loan business in India
V. Why a gold loan
VI. Which lender to approach
VII. Interest rate & tenure
VIII. What are the inherent risks?
IX. Features & Benefits
X. What is loan against Gold?
XI. How does it Work?
XII. What are the Loan Tenures?
XIII. Are there any Fees?




















8


PROJECT INTRODUCTION:




What is Gold Loan?
As the name suggest its loan against Gold. Its the most convenient way to receive cash in no
time from any NBFC/Bank by pledging your Gold ornaments/Coins/bars/Exchange traded funds
ETFs/ SBI gold certificates etc., this is one loan product which comes with minimal
documentation & no processing time in short its over the counter product.
Product is designed in a way it ensures hassle free process for the customer & loan availed can
be put to any use.
Loan amount eligibility is evaluated basis on the Gold value banks usually fund 70-80% of the
gold market value & on repayment of the loan gold deposits are returned back to the customer.
This loan comes much cheaper than personal loan as its a secured product & rate of interest
ranges between 11.5-24% per annum.
Rate of interest is decided on two factors risk criteria ( What % of market value of Gold you are
availing loan if its 90% of the Gold market value then interest charged will be higher & vice a
versa for lower loan amount as compared to gold value) & customer relationship with the bank.


Features of Gold Loan:

Fastest loan disbursal
Most convenient way to arrange funds
Low Documentation
No pre-payment charges
No loan amount cap (you can avail as low as 10,000)




Process for availing Gold Loan :


9

Its a four step process:
Loan Valuation: Banks carries out valuation of Gold & decides on the
loan amount eligibility.
Documentation: Usually banks/NBFC takes photo id & residence proof of the applicant.
Signing of Agreement: Terms & condition of the loan are signed by the loan applicant.
Loan Disbursement: Cheque is handed over to the customer over the counter after signing
agreement at same time.

Loans against gold jewellery grows
The business of loans against gold jewellery has become a priority for many financial
institutions.
Many have chalked out mega retail spread plans, especially in Tier-III and Tier-IV cities, to
ensure more gold loans, especially to farmers. Manappuram General Leasing and Finance and
The Muthoot Group, the leading non-banking finance companies in this sector, have announced
addition of 500-600 new branches by the next year.
Private sector banks, like the countrys largest co-operative one, The Saraswat Co-operative
Bank Ltd (SCB), and HDFC Bank, have plans to intensify facilitation of loan against gold
jewellery. SCB is currently giving such loans through 10 retail branches, which it plans to
increase to 100 by the end of 20111-12. HDFC also proposes to increase its footprint in this
segment, on a big scale.
Retail gold loan against jewellery, a small part of our Rs 25,000-crore business, will prosper in
the coming years as we plan to lay more emphasis on this sector. In the next five years, we want
our business (both deposits and advances) to grow to Rs 50,000 crore, with proportionate
increase in the gold loan segment, said Ekanath K Thakur, chairman of SCB, which offers a
gold loan at 13.5 per cent for a one-year period.
Traditionally, farmers mortgage gold to avail money to buy high-yielding seeds during the kharif
and rabi sowing seasons. They repay the loan during harvesting seasons by selling their output.
So, without losing any inherent asset or opportunity to produce high-agri output, they get
additional income through extra yield after borrowing funds from organised and unorganized
financiers.
Kerala-based Manappuram has grown phenomenally in the past two-three years. The loan book
position surged nearly 150 per cent to Rs 6,000 crore this year.
There is enough scope for more and more players in this sector to create awareness about this
short-term loan, in which we offer up to 90 per cent of the value of jewellery, at up to 18 per cent
of interest. We charge no pre-payment penalty. Also, interest is charged only for the period the
loan is availed for. Hence, entry of more players will encourage customers to opt for this short-
term loan without hassles, said V P Nandakumar, chairman of Manappuram, which has 12 per
cent of the market in the overall gold jewellery loan business.
If you consider the estimated 20,000 tonnes of gold held by individuals and 10 per cent of it is
coming for mortgage, then the total loan book position should be Rs 400,000 crore. The industry
has not penetrated even 10 per cent of that. Hence, immense of opportunity lies ahead for new
players, said George Alexander Muthoot, managing director of The Muthoot Group, the market
leader, with nearly 22 per cent share.
Public sector banks have got backing from the government-owned agricultural financing bank,
National Bank for Agriculture and Rural Development (Nabard). They offer an interest rate of

10

7.5-8 per cent. But, customers footprints would depend upon the trust one has built over the
years, Nandakumar said.
HDFC has started gold jewellery loan offered from remote branches. According to Biju Pillai,
executive vice president, the bank considers a variety of factors like the type of ornament and
customer profile for disbursal. Having entered this segment in 2004, HDFC Bank avails a loan
with an interest rate of 10-15 per cent, depending on the loan amount and overall relationship.

Gold loan business in India With demand and price of the yellow metal rising, loan against gold
is also becoming popular. As of FY10, the organized gold loans market in India is estimated at
around Rs 35,000-40,000 crore, registering a growth of 50 % over last year. At this level, the
gold loan portfolio translates into a marginal 1.2 % of the value of total gold stock in India,
indicating that the market is significantly under-penetrated and is expected to continue growing
at the rate of 35-45 %.
According to IMACS gold loan report, as of FY10, the gold loans market is largely concentrated
between two categories of lenders south-based NBFCs specialised in gold loans accounting
for around 32 % of total market and scheduled commercial banks holding another 58 % of the
market. The rest of the gold loans portfolio is constituted by several small co-operative banks.
Why a gold loan
Gold loan as a concept is already popular in the South India through many organised and un-
organised lenders. South-based companies are looking to expand beyond South India with
branch expansion and heavy advertisements. South-based gold loan companies like us are
expanding into North India as gold has now become a lifestyle product and most of the Indians
buy gold. In times of need one can get a loan against gold within minutes with minimum
formalities, says Muthoot Pappachan Chairman & Managing Director John Muthoot.
Commodity experts feel that since gold as an asset class earns profit only when sold, it makes
sense to use the metal to take a loan in times of emergency. Gold, unlike equity, does not earn
any dividend. If you do not wish to sell it, but need money urgently, gold loan can be a good
option. One of the best features of a gold loan is that you can get the loan on the same day itself.
Also the interest rate you pay on the loan is comparatively lower than a personal loan and
chances of getting the loan are higher.
Comparing personal loan and gold loan, Manappuram Finance Managing Director I.
Unnikrishnan says, in times of emergency you need a loan almost immediately with minimum
documentation, and without any evaluation of your loan repaying capacity and if you have gold
it can be a better option compared to a personal loan where all these factors come into play. A
number of public sector and private banks and non-banking finance companies (NBFCs) are
offering gold loan.



11

Which lender to approach
Till now gold loans have been a bastion of small-time money lenders and NBFCs. But with
banks looking at expanding the secured loan portfolio as against the unsecured personal loan, the
options for the borrowers are aplenty. Most of the gold loan business are in the unorganized
sector and NBFCs. Experts caution borrowers to make proper inquiry about the pedigree and the
track record of the lending agency before pledging gold for a loan.
Says author of Retire Rich PV Subramanyam, try a public sector bank for taking gold loan as
gold loan is a secured loan. Banks are well regulated, are sound and carry lesser risk compared to
a non-banking finance company. With high emotional value attached to the jewellery you
pledge, its better to opt for a lender which is stable, well diversified and is in the gold loan
business for a long period.

Interest rate & tenure
When was the last time you brought your negotiation skills into play? Its time to use them now
if you are looking for a gold loan. There are various parameters on which the tenure, interest rate
and the level of negotiation would depend like whether the gold is hallmarked or not, the
tenure of the loan amount and what percentage of the value of the gold you would like to borrow.
If you have a good quality hallmarked gold and the value of the gold you want to borrow is 60
% or less you may negotiate for lower interest rate from the lender. Typically, the tenure on a
gold loan falls between one year to two year with some lenders even extending loan for three
years. The documents required are residential proof and a recognized photo identity for example
a PAN card, voter Identity card or driving license. The banks may take an hour to a day to extend
the gold loan. On the other hand, NBFCs like Muthoot Finance and Manappuram, going by their
advertisements, extend the loan within minutes. The average rate of interest falls between 11 %
to 14 %. However, some NBFCs are charging a much higher interest rate of 20-24 %.
What are the inherent risks?
Even though the gold loan may seem to be an easy option to borrow money there is a word of
caution from the financial experts who advise that taking a gold loan for buying luxury items or
for consumption purposes may not be a great idea.
Experts hence advise to go for a small loan and for a small tenure. Only if you think you can
repay the loan should you go for the gold loan. Though gold loan lenders fall under the Reserve
Bank of India's supervision, therere experts who doubt whether non-banking finance companies
lending against gold are as strictly regulated as banks. Financial experts advise to take a gold
loan in small sums and make sure that you have enough liquidity to repay the loan and get the
gold back. The gold you have pledged with the lender is usually auctioned 12 months after the
due date of repayment has lapsed.

12

Gold loans (or gold deposits) may be undertaken to obtain an income return on gold. The gold
that is placed on loan (or deposit) may be either a financial asset (i.e., monetary gold) or a non-
financial asset (i.e., non-monetary gold.) The gold remains on the books of the gold lender, and
the lender retains the exposure to the market risk arising from movements in the market price of
gold. Loan against Gold Ornaments is a product designed to provide liquidity against gold
ornaments without having to sell them. Gold ornaments lying idle can be put to productive use
by availing Loan against Gold Ornaments. Loan will be sanctioned on submission of all the
required documents and satisfactory assessment of gold ornaments. Loan amount is disbursed by
cash, DD or funds transfer to an account (as the case may be).
In the case of default in repayment, penal interest (as the case may be) will be charged around
2% per annum over and above the normal rate of interest
The product is packed with features such as:
Hassle-free quick processing of loans.
Simplified paperwork.
Easy payment options.
Attractive interest rate.
Gold loans (or deposits) are not backed by cash collateral and, in some cases, are not backed by
non-cash collateral. However, the gold may be on-sold by the borrower. With Gold Loan, you
can get an instant loan against your gold jewellery and ornaments. The procedure is simple,
documentation is minimal and approval is quick.
Features & Benefits
You can avail Loan upto Rs.20,00,000 & upto 80% of value for any purpose
Safety & Security of your Gold Jewellery
Loan processed in 30 Minutes
ATL - Anytime Liquidity
No EMI, Service only Interest and enjoy the Loan facility
Lower Interest Rates
Simple documentation and fast processing.
Overdraft limit varies depending on the market rate of gold.

What is a Loan against Gold?

The majority of us have some gold whether this is in the form of jewellery or pure other
ornaments of gold (including coins). You can use this gold as a security to avail a loan very
quickly, from specialist lenders and banks.

How does it Work?


13

You can either apply online or go to your nearest gold loans branch, and your gold items will be
valued. You will then be able to avail a loan based on the value of your gold items. The gold
jewellery or ornaments must belong to you or someone in your family.
Because you are providing security, the lender will not need a long time to consider your
application. Usually you will gain approval for the loan very quickly.

What are the Loan Tenures?

Most loans against gold are between 6 months and a year, but the tenures may vary according to
the lender or bank you use. Some gold loans are a minimum of 1 year, and up to 6 years just
make sure you remember to check when you carry out your loan search and comparison.

Are there any Fees?

There may be fees on a gold loan, such as processing fees or administration fees. Make sure you
enquire about these in advance, so that you can plan them into your budget.
What Happens if I Cannot Repay the Loan?
Because you are using your gold jewellery or ornaments as a security on this loan, you risk
losing them if you are unable to keep up with the loan repayments.

This could be difficult because many items of jewellery carry personal or sentimental value.
Therefore, remember to plan your loan very carefully into your everyday life and ask yourself if
you will be able to afford the EMIs over the full tenure of the loan.
Am I Eligible?
To get a gold loan, you must prove your ID, you may need to have a minimum age (though this
may vary according to the lender) and you will need to prove your address / residence.
The criteria of what kind of borrowers may apply do vary according to lender / bank, so check
this in advance as well. You may need to prove that you are salaried or professional but some
lenders can take on borrowers who are not as financially secure.
















14








































STAR
MAHILA
GOLD LOAN


15


STAR MAHILA GOLD LOAN

I. Purpose of Loan
II. Target group
III. Age
IV. Rating Exercise
V. Type of Advance
VI. Quantum of Advances
VII. Margin
VIII. Interest rate
IX. Penal Interest
X. Repayment
XI. Net take home pay (net of EMI)
XII. Security
XIII. Disbursement
XIV. Processing charge
XV. Other Charges





















16


STAR MAHILA GOLD LOAN

Purpose of loan:
For purchase of Gold ornaments, preferably hallmarked, from reputed Jewelers and/or Gold
coins of Bank of India.

Target Group:
Resident Indian Women
Working Women: Women permanently employed in Central/State Govt./PSUs/ Scheduled
Banks/Teachers of Govt. Aided Institutions; and include professionals like Doctors/
C.As/Chartered Engineers etc., Non
Working Women: Not having income proof. Spouse/other close relative who satisfy income
criteria to join as co-borrower.

Age:
18- 60 years

Rating Exercise:
Applicant should get minimum 20 marks, under banks rating exercise, to be eligible for loan
under the scheme.

Type of Advance:
Demand/ Term Loan

Quantum of Advance:
Working/Non-working women : 10 times of monthly net emoluments (take home salary of
self/spouse, in case of non working women) Professional : 50% of Gross Annual Income as per
latest Income Tax Return Minimum Rs. 50000/- Maximum Rs.2lacs.

Margin:
20% of the cost of Jewellery/Gold.

Interest Rate:
3.25% over Base Rate presently 14.00% p.a. including tenor premium


Penal Interest:
To be levied as per prevailing guidelines in this regard from time to time.

Repayment:
Maximum 60 EMIs.However, repayment period not to exceed the age of 65 or retirement age of
the borrower, whichever is earlier. Repayment through salary deduction /post dated cheques.

Net take home pay (net of EMI):

17

Min. 50% of the gross income of the applicant/spouse, in the case of non-working women.

Security:
For Loan over Rs.50, 000/- liquid securities [NSC/KVP/Insurance Policies-surrender value] for
the amount exceeding Rs.50,000/-.

Disbursement:
By DD/ Pay Order favouring the seller (with the name of the Bank and Account Number).
Stamped Receipt/ Invoice for the total cost of jewellery (i.e. Loan Amount plus Margin) to be
obtained. Proforma invoice required for a loan amount of Rs. 1 lakh and over.

Processing Charge:
For Loan up to Rs.50, 000 - Rs.500/- . Over Rs.50,000- 1.10% of the loan amount Min. Rs.500/-

Other Charges:
Stamp charges for documents at actual Loan Agreement copy charges:
As applicable.



















18
































AIMS AND
OBJECTIVE


19


AIMS AND OBJECTIVE

To study the loan schemes available in the bank.
To study the Processing charges of bank.
To study the disbursement policy of the bank.
To study the Interest rate charge by bank.
To study the loan repayment of the bank.
To know about the policy regarding Star Gold Loan Scheme.
To study of case analysis (5 cases)























20

































HYPOTHESIS



21


HYPOTHESIS

The following hypothesis are formulated to achieve the objective of the present study:


I. Bank of India is a leading bank in Indian banking industry

II. Customers are satisfied with the services provided by the bank.

III. There are minimum formalities for the loan application.





















22
































DATA
INTREPRETATIO
N


23



INTRODUCTION


A] BANK INTRODUCTION

I. BRANCH
II. OVERSEAS BRANCH
III. HISTORY
IV. PLEDGE
V. MISSION AND VISION
VI. PREFACE
VII. CORPORATE GOVERNANCE

Banks Philosophy on code of Governance
Board of Directors

















24

BRANCHES:
The Bank has 3101 branches in India spread over all states/ union territories including 141
specialized branches. These branches are controlled through 48 Zonal Offices . There are 29
branches/ offices (including three representative offices) abroad.

OVERSEAS BRANCHES:

Bank of India was the first Indian Bank to open a branch outside the country, at London, in 1946,
and also the first to open a branch in Europe, Paris in 1974. The Bank has sizable presence
abroad, with a network of 29 branches (including five representative office) at key banking and
financial centres viz.London,New York,Paris,Tokyo,Hong-Kong and Singapore. The
international business accounts for around 17.82% of Bank's total business.The Bank came out
with its maiden public issue in 1997 and follow on Qualified Institutions Placement in February
2008. . Total number of shareholders as on 30/09/2009 is 2,15,790.
While firmly adhering to a policy of prudence and caution, the Bank has been in the
forefront of introducing various innovative services and systems. Business has been conducted
with the successful blend of traditional values and ethics and the most modern infrastructure. The
Bank has been the first among the nationalized banks to establish a fully computerized branch
and ATM facility at the Mahalaxmi Branch at Mumbai way back in 1989. The Bank is also a
Founder Member of SWIFT in India. It pioneered the introduction of the Health Code System in
1982,for evaluating/rating its credit portfolio.

The Bank's association with the capital market goes back to 1921 when it entered into an
agreement with the Bombay Stock Exchange (BSE) to manage the BSE Clearing House. It is an
association that has blossomed into a joint venture with BSE, called the BOI Shareholding Ltd.
to extend depository services to the stock broking community.

H HI IS ST TO OR RY Y
Bank of India was founded on 7th September, 1906 by a group of eminent businessmen from
Mumbai. The Bank was under private ownership and control till July 1969 when it was
nationalised along with 13 other banks.
Beginning with one office in Mumbai, with a paid-up capital of Rs.50 lakh and 50 employees,
the Bank has made a rapid growth over the years and blossomed into a mighty institution with a
strong national presence and sizable international operations. In business volume, the Bank
occupies a premier position among the nationalised banks.
The Bank has 2628 branches in India spread over all states/ union territories including 93
specialised branches. These branches are controlled through 48 Zonal Offices . There are 24
branches/ offices (including three representative offices) abroad.

25

The Bank has been the first among the nationalised banks to establish a fully computerised
branch and ATM facility at the Mahalaxmi Branch at Mumbai way back in 1989. The Bank is
also a Founder Member of SWIFT in India. It pioneered the introduction of the Health Code
System in 1982, for evaluating/ rating its credit portfolio.

PLEDGE TO COUNTRY AND TO ITS PEOPLE

We shall work within the legal framework of our country and not violate any provisions
of the law of the land.
We shall work in conformity with the instructions, regulations, guidelines issued by
regulatory authorities like Govt. of India, Reserve Bank of India, SEBI, IBA, etc.
We shall comply with all prudential norms laid down by various authorities for different
functions in the interest of Bank's clientele.
We shall give wide publicity to all kinds of services and products offered by our Bank so
that our valued clients shall know what we are offering.
We shall make special efforts to popularise new schemes in rural Branches, improve
facilities for senior citizens, introduce special schemes for students, weaker sections,
women and unemployed youths etc.
We shall fulfil all commitments under the Priority Sector lending.


Mission & Vision:

Our Mission


"to provide superior, proactive banking services to niche markets globally, while providing cost-
effective, responsive services to others in our role as a development bank, and in so doing, meet
the requirements of our stakeholders".

Our Vision

"to become the bank of choice for corporates, medium businesses and upmarket retail customers
and to provide cost effective developmental banking for small business, mass market and rural
markets"

26

PREFACE
Organisations go through phases of birth, growth, maturity and rejuvenation. In reaching this
spot, Bank of India has successfully come over several challenges and turbulence and occupies a
pride of place in Indian Banking.
It is a matter of pride for us that our Bank has been ranked 4th by M/s. AC Nielsen ORG-MARG
surveyors, amongst India's Topmost 50 trusted Service Brands.Bank has always been in the
forefront to adopt new technology to enhance the quality of services rendered to customers. In
order to leverage technology for further growth and efficient customer service, Bank is
implementing Core Banking Solution (CBS) at 750 strategic branches which will cover 80% of
the Bank's business. It would enable the Bank to remain competitive in providing the services
through the latest technological innovations. All this is aimed at the sole objective of enhancing
Customer Satisfaction. It is a major technology based initiative that will radically transform the
way our branches look, work and serve the customer.
With this, Anytime - Anywhere - Anyhow Banking will truly become possible.For
institutionalising the quality management system, the Bank has targeted ISO 9001-2000
accreditation of about 250 branches by March 2005. So far, 27 branches have already been
accredited.
We have introduced a QUALITY POLICY in which Bank of India is committed to become
the Bank of Choice by providing SUPERIOR PRO-ACTIVE ,INNOVATIVE, STATE OF THE
ART Banking Service with an attitude of Care and Concern for the Customers and Patron
CORPORATE GOVERNANCE
Banks Philosophy on code of Governance:

The Banks corporate governance philosophy is woven around its total commitment to ethical
practices in the conduct of its business, while striving to enhance shareholders value. The
interrelation between the Board, the executives and other functionaries is so configured as to
have distinctly demarcated roles and improved corporate performance. The Bank is also
committed to following high disclosure standards and transparency. In line with the best
practices, the Bank has formed various committees of the Board to monitor every aspect of
business.
Board of Directors:
The Bank is constituted under the Banking Companies (Acquisition and Transfer of
Undertakings) Act, 1970 as amended from time to time. The general superintendence, direction
and management of the affairs and business of the Bank is vested in the Board of Directors
presided over by the Chairman and Managing Director. The Chairman & Managing Director and
the Executive Director are appointed by the Central Government. During the year
under review the Composition of the Board was as under:-

Shri Alok K Misra Chairman & Managing Director

27

Shri B.A. Prabhakar Executive Director
Shri M. Narendra Executive Director
(upto 31.10.2010)
Shri N. Seshadri Executive Director
(From 01.11.2010)
Shri Tarun Bajaj Nominee of the Central Government
Shri A.V. Sardesai Nominee of Reserve Bank of India
(upto 31.07.2010)
Shri G. Mahalingam Nominee of Reserve Bank of India
(From 03.08.2010)
Shri K.S. Sampath Part-Time Non-Official Director
(upto 31.12.2010)
Shri Indresh Vikram Singh Part-Time Non-Official Director
(Upto 01.01.2011)
Dr. Shanta Chavda Part-Time Non-Official Director

Shri Amit Kumar Motayed Non-Workmen Employee Director
(upto 31.01.2011)
Shri Harvinder Singh Non-Workmen Employee Director
(From 01.02.2011)
Shri M.N. Gopinath Shareholder Director
Shri Prakash P. Mallya Shareholder Director
Shri P.M. Sirajuddin Shareholder Director

MILESTONES

1906: Group of eminent businessmen establishes the Bank
1946: Opening of London Branch First-ever Indian bank to
1950: Opening of Tokyo Branch First Indian bank to open a branch in Japan
1969: Nationalization along with 13 other banks branch network: Indian: 207 & Foreign: 12
1989: Established BOI Shareholding Ltd. a JV with Bombay Stock Exchange (BSE) to
manage clearing house of BSE.
1997: Launched maiden IPO Government shareholding diluted to 76.53%
2003: Ranked as Indias Most Trusted Service Brand consecutively for 3 years by AC Nielsen
ORGMARG.

28

2004: Ranked 25
th
among Indias Top 500 companies by D&B
2007: Surpassed landmark of INR 10 bn in net-profits
2008: Surpassed landmark of INR 20 bn in net-profits
2009: Surpassed landmark of INR 30 bn in net-profits
2010: Surpassed Business Mix of INR 4000 bn
2011: Surpassed Business Mix of INR 5000 bn
2012: Surpassed Business Mix of INR 6000 bn









1) AGE :

2) GENDER


3) QUALIFICATION

4) ACCUPATION


5) ANNUAL INCOME

6) TYPES OF ORNAMENT


7) MARKET VALUE OF GOLD

8) HOW MUCH AMOUNT OF SANCTIONED BY BANK


9) FOR WHAT PURPOSE YOU HAVE TAKEN LOAN


29

10) YOUR EMI INSTALLENMENT


11) ARE YOU SATISFIED WITH LOAN PROCEDURE

12) ARE YOU SATISFIED EMI POLICY


13) ARE YOU SATISFIED WITH INTREST % ON LOAN

14) ARE YOU SATISFIED WITH THE SERVICE BY THE BANK















DATA INTERPRETATION:


1. AGE





30












2.GENDER





0
50
40
10
0
10
20
30
40
50
60
18-25 26-35 36-50 above 50
%
%

31















3. QUALIFICATION



24
74
0
10
20
30
40
50
60
70
80
MALE FEMALE
%
%

32




















60
35
5 0 0
0
10
20
30
40
50
60
70
10TH 12TH GRADUATE POSTGRADUATE OTHER
%
%

33

4. OCCUPATION


















25
5 0
70
0
10
20
30
40
50
60
70
80
FARMER EMPOLYEE BUSSINESSMEN HOUSEWIFE
%
%

34

5. ANNUAL INCOME

















6. TYPES OF ORNAMENT
20
50
30
0
0
10
20
30
40
50
60
BELOW 20000 20000-50000 50000-100000 ABOVE -100000
%
%

35




















42
18
15
35
0
5
10
15
20
25
30
35
40
45
MANGALSUTRA BANGLES CHAIN OTHERS
%
%

36

7. MARKET VALUE OF GOLD


















0 11
89
0
0
10
20
30
40
50
60
70
80
90
100
BELOW 10000 10000-20000 20000-30000 ABOVE 30000
%
%

37


8.YOU ARE TAKING LOAN

















65
2.5
0
10
20
30
40
50
60
70
INDIVIDUALY JOINTLY
%
%

38





9.HOW MUCH AMOUNT YOU SANCTIONED BY BANK














100
0
20
40
60
80
100
120
AS PER APPLICATION LESS THAN THAT
%
%

39

10.FOR WHAT PURPOSE YOU HAVE TAKEN LOAN


















92
8
0
10
20
30
40
50
60
70
80
90
100
EDUCATION AGRICULTURAL VEHICLE HOME OTHERS
%
%

40



11.YOUR EMI INSTALLMENT
















100
0
20
40
60
80
100
120
MONTHLY QUATERLY YEARLY
%
%

41




12.ARE YOU SATISFIED WITH LOAN PROCEDURE















65
35
0
10
20
30
40
50
60
70
YES NO
%
%

42



13. ARE YOU SATISFIED WITH EMI POLICY
















35
64
1
0
10
20
30
40
50
60
70
FULLY PARTLLY UNSATIESFIED
%
%

43



14ARE YOU SATISFIED WITH INTREST % ON LOAN















78
22
0
10
20
30
40
50
60
70
80
90
YES NO
%
%

44

15.ARE YOU SATISFIED WITH SERVICE PROVIDED BY
THE BANK

















85
10 5
0
10
20
30
40
50
60
70
80
90
FULLY PARTLLY UNSATISFIED
%
%

45
































RESEARCH
METHODOLOGY


46





RESEARCH METHODOLOGY


Research as a term stand for Systematic investigation towards increase sum of
knowledge. Research methodology are the methods involve in gathering meaningful
data

Data collection:
The data has been collected from various sources and can be categorized into two main fields
mainly
1. Primary data
2. Secondary data

Primary data:
Primary data is the collection of data which is gathered from precise sources and are accurately
maintained.
Primary data can be collected by
1. Interview
2. Universe -Bharsinghi
3. Sample size (50 )

Secondary data:
It is the type of data which is dependent on primary data and other sources.
Secondary data can be collected by
1. Published data
2. Banks annual report.
3.www.bankofindia.co.in

47

































LIMITATION

48







LIMITATIONS:


Reliability of the sources could be Limitation for the project.
Bank dose not provide full information






















49













CONCLUSION

50


CONCLUSION

Majority of the customer availing the facility of star Mahila gold loan are less
than 35 year age.
Most of the respondandce available loan in between 20 & 30 thousand with
yearly repayment
Processing fees charge bank is reasonable
Majority of the customer ( 85 % ) are satisfied with this service provide by
bank.
A resident Indian womens can get loan against gold which have been
purchased from reputed jewller or gold coins purchased from bank of india .
Star mahila gold loan scheme review state that it is an attractive loan which
customers are willing to take as the bank of india star mahila gold loan .
Scheme interest rate is attractive and the bank of india star mahila gold loan
scheme eligibility is easy to achieve.



Bank of india star mahila gold loan scheme eligibility

Accourding to the bank of india star mahila gold loan scheme review the bank of india.
1) Applicant within age group of 18 to 60 eligible .
2) The applicant should be resident of Indian women
3) The customer should get 20 marks on bank rating exercise for bank of india .










51






























BIBLIOGRAPHY


52


BIBLIOGRAPHY


Annual Report of Bank of India

Bank of India officers Association

www.bankofindia.co.in