On the Job Training & Role of a Coach

The new trend in knowledge management in rapid growing organizations is the cost effective training and learning on-the-job.
Managers must encourage this to allow hands on experience by every new and existing employee. In real world, employees
new to organization are more impatient and want their performance reflected with desire to prove their capabilities.
As we aware that people learns 70% on the job or on hand experience. In todays world every manager should focus on the job
training as this training is more cost effective and people learns very fast with on hand experience.
In order to train other person what would require on the job, manager role is very crucial. Following are the points which will
help todays world manager who can act as a coach and train their staff.
As a coach/trainer you should have a proper process in place to give on the job learning to your employees.
As a coach you should have a proper training manual for trainees and as well as for trainer, that manual contains
detail process for trainees to follow and coach/trainer to be followed in order to equipped employees to learn during
the job.
Initially when employees join the organization, orientation program is very vital to learn the basic of organization and
how organization is operating. Organization Vision, Mission & Core values are very important and every
employees in the organization should know by heart.
As a coach it is very important to know individual employees personal goal/objective and good coaches link individual
employees goal/objective to organization goals/objectives.
Linking of goals/objectives will give win-win situation for everyone like manager, employee and the organization.
Provide access to best practice of the organization, give them best experience. Experienced coworker shadowing,
working with experts.
Provide them challenging assignments, increased their responsibility and also train them on succession planning and
delegation art.
Other important thing is challenging relationships. Provide interaction with cross functional teams, also provide
opportunity to work with difficult coworkers/customers in order to learn challenging situation arises in future.
Give them on hand experience to make risky and difficult decision through simulation and gamification.
Provide E-Learning solution to all employees in order to update their skills continuously and answers to their queries
if arises in future.
Following are the On-The-Job Training Methods
Job Rotation Rotate employee job if they get bored on routine task or proven to the current role and need change.
Coaching Very vital and important role. Employee should follow the manager footsteps.
Job Instruction - This method is also known as training through step by step.
Apprenticeship: Apprenticeship is a formalized method of training curriculum program that combines classroom
education with on-the-job work under close supervision. The training curriculum is planned in advance
Advantages of On-the-Job Training:
It is directly in the context of job
It is often informal
It is most effective because it is learning by experience
It is least expensive
Trainees are highly motivated
It is free from artificial classroom situations


Prepared by:
Mr. Syed Hasan Askari is a Training & Development Professional with over 7 years of experience & specialization in
Banking Sales, Bancassurance, Training and Development, Offshore/Outsource in Pakistan with National and
International Companies including ABN Amro, Royal Bank of Scotland, MCB Bank and TRG. Currently he is
associated with Adamjee Life Assurance as a Manager Training & Bancassurance Operations.

Email: hasan.askari@adamjeelife.com