Job Description Shop floor Supervisor

Reports to Sales Manager

Responsible for Sales Advisors

Based at Keswick

Job Purpose

The Shopfloor Supervisor will work closely with the Sales Manager to ensure the
sales team carry out their work to the required George Fisher standard. This person
will help develop, motivate and encourage all staff to achieve budgets & aim to
increase sales. They will be required to assume the responsibility of the Sales
Manager or Deputy Manager, when required.

The Supervisor will already have the skills and competences laid out in the job
description for the Sales Advisor.

Core Responsibilities

Shop Floor & Staff

1. To manage, monitor and motivate the sales team in order to: (i) achieve sales
budgets, (ii) exceed customer expectations, (iii) ensure that all areas are
working efficiently, finding jobs, prioritising and offering a 1
st
class customer
service at all times.

2. To lead by example, contributing to the achievement of sales budgets,
increasing sales and exceeding customer expectations through own
performance.

3. To ensure effective communication and teamwork within your own team and
between all floors.

4. To play an integral part in the development of staff: identify areas of strengths
and poor performance, manage poor performance, create action and
development plans, and provide input into staff appraisals.

5. Manage effective use of staff resource, delegate & select staff for suitable
activities.

6. Ensure that all staff practice the George Fisher quality of customer service and
work ethic.

7. To maintain store merchandising and display areas and participate in shop
changes to ensure the store is merchandised to create maximum potential
sales.

8. To be involved in staff recruitment when necessary.


9. In the absence of the Sales Manager and/or Deputy Manager, or as required,
undertake any or all of the following (i) supervise staff from all floors, (ii) take
responsibility for management of the shop floor and staff, (iii) undertake the
opening/closing procedures.

10. To undertake any other activities as directed by the General Manager, Sales
Manager or Deputy Manager.


Staff Training, stock & product knowledge

1. Be aware of what stock & deliveries come in on all floors.

2. Maintain your own product knowledge and awareness of new technology.

3. Carry out, or delegate, in store product knowledge training to develop staff.

4. Maintain professional standards when dealing with suppliers.

5. To discuss with the buyers and plan any practical, out on the hill trainings that
would be deemed beneficial to the staff and the company.

6. To discuss and plan George Fisher led trainings through identifying areas in
which the staff and the company would benefit.

7. To manage/control stock room organisation.

8. To work with the Sales and/or Deputy Manager in the planning and delivery of
induction training for new staff.

Administration

1. When necessary, produce daily reports for sales floor & cashing up.

2. Manage customer count spreadsheet & produce figures, when required.

3. To be a key holder, when required.

4. Participate in and contribute to meetings, as appropriate.

5. Take responsibility for and comply with current HASAW good practice.

6. Work with the Customer Services Manager to ensure stock checks are carried
out accurately on a regular basis.

7. Carry out sickness/return to work procedures, as necessary.

8. To assist staff cashing up to rectify any mistakes or discrepancies daily.

9. To comply with and undertake company security procedures.

10. Provide information to support the shop management.

KEY SKILLS & COMPETENCIES


SELLING SKILLS

Warmth of Welcome
Meeting and Greeting
Body Language
Acknowledgement / Timely Approach
Identifying Needs
Questioning Techniques
Features & Benefits demonstrate
benefits
Closing the Sale
Overcoming Objections
Add on Sales
Selling to more than one customer
Mail Orders


ATTITUDE

Appearance
Enthusiasm
Energy
Consciences
Committed
Motivated
Confident
Team Spirit
Flexible
Maintain own performance
Maintain company standards
Body language

APPROACH TO JOB

Consistent
Methodical / Clear
Reliable
Efficient
Confidentiality

COMMUNICATION

With Customers
With Colleagues
With Management
Telephone technique
STOCK

Awareness of shop stock
Maintain display areas & Merchandise
Care of stock
Complete stock checks
Product Knowledge
Wrapping & Packing
HEALTH & SAFETY

Contribute to HASAW
Comply with HASAW procedures
Ensure clean & tidy workplace
Safe use of ladders / lifting
DDA procedures
Safe Manual Handling

SECURITY OF WORKPLACE

Implement Security Procedures
Awareness & Zoning Areas
Early warning system / Snowball
Report Suspects
Fitting Rooms
Prepare shop for closing / opening