Research Questions Respondent 1 (BOP) Respondent 2 (Faysal Bank)
1. Educational Background Of Study Participants a. Degrees Attained L.L.B. MBA b. Factors In School No No c. Additional Education And Training LLM and PhD ISQ examination by IBP d. Subject Areas Needing More Emphasis In Education Need to learn pure banking operations Need to learn pure banking operations 2. Work history and development of study participants a. Job Positions Held Unit Head Legal SAMD Branch Service Officer b. Acquisition of Current Position 10 years professional experience and performance 5 years of experience and performance c. Job Responsibilities To pursue all classified accounts parked at SAMD for recovery To render legal advice and impart legal opinion on documents duly sought by SAM & other branches and to attend matters of legal significance. To provide assistance to the branches/offices for filing of suits and follow up of all legal cases. Moreover defend the bank in all the damages suits filed against the bank. To Draft legal documents along with vetting of plaints of all kinds of suits/criminal applications, business agreement of Corporate/Commercial/SME Banking/Business promotion & Other Groups as & when referred. To attend & represent the bank before different offices of courts in significant cases. To keep liaison with the advocates and follow up legal cases vigorously. To evaluate performance & monitor progress of legal counsels on regular basis. To expedite the banks pending cases with the courts & other offices. Timely handling of all front office activities associated with the opening of customer accounts at the branch to enhance customer satisfaction and process efficiency. Handling different kinds of branch operations. Remittances, TRD issuance, FCU accounts, Internal transfers etc Maintaining and improving the service standards of the bank to avoid incidence of complaints related to service issues from banks customers Contributing towards business acquisitions through modern cross selling skills. d. Age Related to Pursuing Career Joined ABL in 2006 at the age of 29 years as a Law Officer Wanted to join any bank when she was doing B.com in 2004 at the age of 21 years e. Factors Influence Their Choice To Enter In The Career Of Banking Field There was a job opportunity in a bank and it has also a good job market. It is a female supportive industry & as a female lawyer practicing in a corporate sector is secure and favourable. Job opportunity and own interest f. Career Plans Wanted to achieve President Level Wanted to become Country Head Operations g. Areas Needing Improvement to Continue to Progress in Career As a lawyer need to learn more strong Negotiation Skills 1. Compliance and internal control 2. Deposit mobilization 3. Life Experiences That Have Impacted The Career Development of Study Participants a. Life Events That Have Hindered Career Development Favouritism Favouritism, Organizational Politics and Back biting b. Life Events That Have Assisted Career Development Supportive family, education and my profession itself in corporate sector Socialization by meeting different professionals & by understanding different problems of people c. Personal Sacrifices Made For Career Time spent with family and friends, sacrifice of personal time also Ignoring social life, personal and family time 4. Factors That Have Hindered The Career Development of Study Participants a. Major Challenges Encountered in Career Male dominant society, women cannot excel due to this easily, female acceptance is low Late sitting, work load, female acceptance is low b. Major Mistakes Too much polite...as a lawyer Not following SOPs regularly 5. Factors That Have Assisted The Career Development Of Study Participants a. Role Models Judges, Justice Kiyani , Justice Cornideer....they are role models because of judgement skills and Standing justice of Supreme court who is having a strong grip on all issues No Role Model b. Mentors Head SAMD and Group Head of Commercial Banking, they both guided the banking issues Branch Distribution Head and Operation Support Manager; they both guided her in Operations c. Functions Performed By Companies That Have Assisted In Career Development One day training session is in practice which has given to them after the end of the training of MTOs Training on Compliance, Mantra of Service Magic, Consumer Products, Customer service focused, State Bank prudential regulations d. Factors Most Important To Career Advancement Hard work, Learning, Commitment and Competency Hard work and Commitment