Christopher O. Wallace _____________ __773.490.

0683
828 Carpenter Avenue
Oak Park !" 60304
Christopher@bicycleguild.com
Improving business by increasing staff sales skills, increasing quality of repairs and
assemblies while decreasing service time, increasing customer engagement and sales per
customer. I bring business experience in employee development, team engagement,
professional skills training, and customer base development. Internal organization
expert !sing "# and $% processes combined with proven advanced corporate methods
improve business.
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&usiness 'evelopment ( )anagement consulting ( %ix sigma and *ive+% professional training
,mployee ,ngagement ( -eam building, creating vision, building mission focus
,ducation %pecialist ( )aster -echnician, modernization and efficiency training programs
%ales -rainer ( ,ngaging customers, creating successful strategies, closing the deal
Company *ocus ( .uiding store management in creating a focused store mission/culture/brand
Creative solutions ( &lending the best ideas in the industry together for strategic success
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*ic+cle ,uil-, 0ak 1ark, I2 3454+1resent
Industry %pecialist and Consultant for businesses and corporations.
'eveloping efficiency and accountability practices that benefit the bottom line.
Implementing modern business practices that create a positive business.
culture, engaged employee teams, building managements focused growth.
%taff and management training is geared to increase profits through enhanced
customer service in the store and service center, and best practices for
service center personnel, higher dollar turns, and smarter purchasing.
(ecreation %.uip/ent !nc. 0(%!1, Chicago, I2 3446+3454
7ssessment, training, and development 849 staff purchasing, strategic
planning, managing service, and sales personnel. Certified )aster -ech
for %ki : &ike %hop, transformed service centers into
profit centers. 'istrict -rainer, reducing labor cost through modernizing
tool choices and usage.
*lackstone *ic+cle Works at -he ,xperimental %tation, Chicago, I2 344"+344;
'irector coordinating volunteers training technicians, volunteers and youth
developing community relations. %ourcing services and donations.
(api- &ransit, Chicago, I2 5<<<+344"
%pecialty products sales recumbent, folding, touring and commuter bicycles,
Consulting service center staff in repairs and customization.
-eaching 1ark -ool %chool, increasing customer loyalty and participation.
Christopher Wallace Pa2e 2
3enta #chools, =illside 7cademy and 7urora ,ducation Center, Chicago, I2 5<<;+344$
-raining professional mechanics in modern procedures and tooling,
C7&'7 %ervice %chool Certified -rainer. )anaging staff and student needs
in the computing lab and with class room technology. -eaching applied
science with the bicycle to engage students in learning.
*ikes 4or Chica2o, Chicago, I2 5<<6+344"
'eveloping youth program for >)0?'@ )ayorAs 0ffice of ?orkforce 'evelopment
Becruiting and training volunteers. -eaching entrepreneurship through
bicycle repair, bicycle frame building, and silver smithing.
*ic+cle Action Pro5ect, Indianapolis, IC 5<6<+5<<4
'irector of 1rogramming, Creating a mission and a focus for an existing
program. -eaching volunteers, mentors, and youth. *und raising, program
development, organizing inventory, work space, and business.
'esigning Curriculum for >D&,C@ Youth Bicycle Education Network.
6outh *ic+cle %-ucation )et7ork, %t 2ouis, )0 5<;<+5<6<
*ounding )ember, organizing programs across the !% to share purchasing
power and training materials.
3aple7oo- *ic+cle #hop )aplewood )0 5<6;+5<6<
)anaging service and sales personnel. Consulting management with
purchasing, growth planning, and facility renovation.
0rganizing team meetings, events, rides, and purchasing program.
Alpine *ike #hop ?ebster .roves )0 5<6$+5<6;
)anaging service personnel and sale floor operations.
%89CA&!O)
Washin2ton 9niversit+ %t. 2ouis, &achelor of *ine 7rts, %t. 2ouis, )0. 5<<8
#i: #i2/a .reen &elt -raining, Chi 'eming %ociety+2ean %ix %igma )aster 1rogram, Caperville I2. 345E
(ecreation %.uip/ent !nc )anager/ 1rofessional %ervice -raining, Chicago I2, Colorado %prings, C0. 344<
*arnett *ic+cle !nstitute, )aster -echnician, Colorado %prings, C0. 344<
8r. A2uilar 8r. ;ea- 2eadership 'evelopment/,mployee ,ngagement, Chicago, I2. 3446
(ol4 ?heel &uilding training, Certified ?heel builder, ?I. 5<<<
Chica2o *ic+cle 8ealers Association #ervice #chool, Certified -rainer, =illside, I2. 5<<;
3enta< Aurora 9niversit+ &ehavior )odification and ,ngaged 2earning, 7urora, I2. 5<<;
C.A.& = *.A.P. D&,C 1rogram management and $% training, Indianapolis, IC. 5<<$
#.&.(.%.A.3 Certified experiential education specialist. %t, 2ouis, )0.
#ervice >irst &rainer #chool 7ssembly -rainer, %ix sigma training, 7ustin, -F. 5<6<
REFERENCES AVAILABLE ON REQUEST