Project Quality Plan

Project Name:
Department:
Focus Area:
Product-Process:
Prepared By:
Project Quality Plan Version Control
Version Date Author Change Description
Confidential Project Quality Plan
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+ Q'A(T) ,ANA-!,!NT ,!T."D
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[Identify the project quality plans purpose and how it meets specific project needs.]
+ Q'A(T) ,ANA-!,!NT ,!T."D
[Use the followin sections to identify the project quality plan components or modify these
sections to meet your needs.]
!anain project quality requires an appro"ed quality plan encompassin three major quality
processes defined in #ection $.%. &he quality plan is de"eloped and appro"ed durin the project
plannin phase to confirm major deli"era'les(milestone acceptance criteria and manae
appro"ed project processes.
+/$ Quality Plan Processes
Quality Assurance
Quality assurance acti"ities focus on the processes 'ein used to manae and deli"er
the solution to e"aluate o"erall project performance on a reular 'asis. Quality assurance
is a method to ensure the project will satisfy the quality standards and will define and
record quality re"iews) test performance) and customer acceptance.
Quality Control
Quality control acti"ities are performed continually to "erify that project manaement and
project deli"era'les are of hih quality and meet quality standards. Quality assurance
also helps unco"er causes of unsatisfactory results and esta'lish lessons learned to
a"oid similar issues in this and other projects.
Project Deli:era;les and Processes Acceptance Criteria
Project team mem'ers and *ey sta*eholders aree at the project plannin stae on
formal project processes and major deli"era'le acceptance criteria that will 'e used to
e"aluate final deli"era'le results 'efore the results are formally appro"ed.
+/+ Project ":er:ie<
[+escri'e the 'ac*round and conte,t for the project to pro"ide its justification. Identify the
'usiness "alue of the proposed deli"era'les. &his section can 'e copied from the project charter
or a similar document. &he project oals(o'jecti"es or scope statement is usually sufficient. &he
o"er"iew can include a hih-le"el "iew of the project schedule) assumptions) dependencies) ris*s)
and cost.]
+/* Quality #tandards
[.ist all quality standards pre"iously defined 'y the company or orani/ation that this project will
follow for its deli"era'les. Include a description of how the project will satisfy the quality
standards.]
Confidential Page 4 10/13/2014
+/1 Quality Tools
[.ist all quality-related tools that the project will employ) how the tools will 'e used) and who will
'e responsi'le for manain and reportin from these tools.]
+/2 Quality ,anager3s %esponsi;ilities
[0sta'lish who will 'e the quality manaer for the project and if this will 'e a full-time or part-time
role. 1utline the quality manaers responsi'ilities in that role. +iscuss how the quality manaer
will interact with the project manaer and other team mem'ers in accomplishin these
responsi'ilities. 1ther quality manaement roles and responsi'ilities for the project are outlined
later in this document.]
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Quality assurance helps to esta'lish if a deli"era'le is accepta'le 'ased on the processes used
to create it. Quality assurance processes are used to e"aluate o"erall project performance
frequently and to determine that quality re"iews were held) deli"era'les tested) and customer
acceptance acquired.
*/$ Quality Assurance Procedures
[.ist the major quality assurance acti"ities and processes that the project will include.]
*/+ Project ,onitoring Processes
[+efine the monitorin and control processes planned for the project and how they will satisfy
project quality standards and ensure project quality. #pecify how the quality manaer will o'tain
project-related information and how that information will 'e used to control the process.]
*/* Project (n-Process Quality ,onitoring
[+escri'e the quality metrics and measurements to 'e used as a part of each wor* process in the
project. Identify in-process measurement points) and identify who on the project team will 'e
responsi'le for manain the quality metric chec*points.]
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1/$ Project Deli:era;les
[2rite a hih-le"el description of all *ey) measura'le deli"era'les of the project that will 'e tested
for satisfactory quality le"el.]
,ilestone Deli:era;le

1/+ Project Quality Control Procedures

[.ist the major quality control acti"ities and processes that this project will include.]
1/* Project Deli:era;les Test 4 Acceptance Process
[+efine the planned test and acceptance processes that will 'e used to "alidate project
deli"era'le quality) and descri'e how these processes will "erify deli"era'le quality.]
1/1 Project Deli:era;les Acceptance Criteria
[+efine the deli"era'le quality acceptance criteria 'ased on quality standards for project
deli"era'les as the criteria will 'e used in acceptance testin. 0sta'lish how the criteria will 'e
used to assess project quality.]
2 P%"&!CT A'D(T# 4 Q'A(T) %!V(!0#
[Identify the project quality audits and re"iews that will 'e performed. +iscuss the planned
schedule. +escri'e how the results of these audits and re"iews will 'e factored into project
plannin and implementation. +iscuss the process of lessons-learned re"iews and how those
lessons can 'enefit the project team as the project continues.]
Project Quality Audit
%e:ie<
Planned
Date
Quality %e:ie<
Auditor
Comments
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[+efine the plan for escalatin unresol"ed quality noncompliance issues up the manaement
chain. &he standard initial le"el of escalation is from the project manaer to their immediate
manaer.]
!scalation e:el ,anagement Title Name
6 Q'A(T) T!A, %"!# 4 %!#P"N#(B((T(!#
[Identify quality-related responsi'ilities of the project team and list specific tas*-related quality
responsi'ilities) includin responsi'ility for specific acceptance tests and project audits.]
Project Team %ole QA %esponsi;ilities QC %esponsi;ilities
7 Q'A(T) PAN A'D(T "-
[.ist all quality-related issues and resolutions resultin from quality plan audits and re"iews.]
Quality %e:ie<
Date
Acti:ity %e:ie<ed (ssue %esolution
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Prepared ;y ====================================================
Project ,anager
Appro:ed ;y 3333333333333333333333333333333333333333333333333333
Project #ponsor
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!>ecuti:e #ponsor
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Client #ponsor
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[If you determine that additional information is needed to effecti"ely communicate the project
quality manaement information) add additional sections as needed.]
$9/$ Project Quality Plan #ections "mitted
[.ist the section headers for any sections that ha"e 'een intentionally omitted.]
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