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DOH-QM-01-Form2 Rev.1
DEPARTMENT OF HEALTH
QOP Monitoring Tool
CY 2014
Period of Monitoring 3rd Quarter






A. General Information
A.1 Office: CHD DAVAO REGION
A.2 Division/Section/Unit: MSD- Legal
A.3 Program/Project: Legal Section
B. Accomplishment
B.1 Quality Objectives
Quality Objective Statements
(Column A)
Measurable
Target
(Column B)
Actual
Accomplishment
(Column C)
Measurement of
Target
(How to measure)
(Column D)
Achieved?
Yes/No
(Column E)

Office Objective/s
1. To provide legal
assistance to office and
other stakeholders
100% of assistance
and consultation
request received and
acted upon
100% 45 complaints acted
vs. 45 complaints
received
Yes
Process Objective/s
1. To prepare and/or review
and cause the notarization
of contracts and pleadings
in accordance with
prescribed form and the
law.

2. To ensure compliance to
statutory and regulatory
requirements among DOH
regulated establishments
specifically under RA
7394.

3. To render opinion or
request for assistance


4. To conduct investigation
involving on complaints
against this office,
employees and health
facilities regulated by DOH
along with Patients
Grievance Committee
(PGC)



100% of contracts
acted upon and
notarized in
accordance with law.


100% of complaints
received and decision
rendered.




100% queries or
requests acted upon


100% of complaints
investigated with
appropriate resolution

100%






16.67%





100%



50%

24 contracts
prepared, reviewed
or notarized vs. 24
contracts referred



24 consumer
complaint resolved
vs. 6 consumer
complaints received


13 queries assisted
and acted upon vs.
13 queries received


1 complaint
investigated with
appropriate
recommendation vs.
2 complaints
received

Yes






No






Yes



No

B.2 Quality Plan
Strategies and Activities
(Column F)
Performance
Indicator
(Column G)
Actual
Results
(Column H)
Date
Accomplished
(Column I)
Actual Budget
(Column J)
Persons
Responsible
(Column K)
B.2.1 Strengthen monitoring system
B.2.1.1 To prepare and/or review and
cause the notarization of contracts and
pleadings in accordance with prescribed
form and the law.
% of contracts
acted upon and
notarized in
accordance with
law
100% July-October P39,000.00
Atty.
Sanchez/
NG Risonar/
CL
Alimpolos
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DOH-QM-01-Form2 Rev.1
B.2.1.2 To ensure compliance to
statutory and regulatory
requirements among DOH
regulated establishments
specifically under RA 7394.
% of complaints
received and/or
resolved
100%(received)
16.67%
(resolved)
July-October P8,550.00
Atty.
Sanchez/
NG Risonar/
CL
Alimpolos
B.2.1.3 To render legal opinion and
assistance upon request.
% of queries or
requests acted
upon
100% July-October
Atty.
Sanchez/
NG Risonar/
CL
Alimpolos
B.2.1.4 To conduct investigation
involving on complaints against this
office, employees and health
facilities regulated by DOH along
with Patients Grievance Committee
(PGC)

% complaints
received and
acted upon with
appropriate
recommendation
50% July-October P8,550.00
Atty.
Sanchez/
NG Risonar/
CL
Alimpolos
B.2.2 Technical Assistance
B.2.2.1 Attendance to trainings,
seminar and meetings as resource
speaker
No. of lectures
given in trainings,
seminar, and
meetings
0
B.2.3 Capacity Building
B.2.3.1 Attendance to trainings,
seminars and meetings as resource
speaker
No. of trainings,
workshops and
seminars
attended
July-October
Atty.
Sanchez/
NG Risonar/
CL
Alimpolos
Prepared by:


ATTY. MALENE JADE SANCHEZ
Process Owner
Date: ____________________
Reviewed by:


ANNA AURORA GRACITA B. REMOLAR, MPA
Division Chief/Section Head
Date: ___________________
Noted by:


ABDULLAH B. DUMAMA, JR. MD, MPA
Head of Office
Date: ___________________