Short notes for mpob

1

Q: What are the groups/ steps in management functions ?
A: Management functions are regrouped into four main functions:
1. Planning,
2. Organizing
3. Leading
4. Controlling
Q: What are the different process involves in management process ?
A : The management process includes : planning, organising, staffing, directing, controlling,
deciding and evaluating. Different implications are :
1. Social Process.
2. Integrated Process.
3. Continuous Process.
4. Interactive Process
Q: What is SWOT?
A: SWOT analysis is a simple framework for generating strategic alternatives from a situation
analysis, this type of analysis frequently appears in marketing plan.
S Strengths.
W Weakness.
O Opportunities.
T Threats.
I ntroduction & Foundations of Organisational Behavior
1. What is Organizational Behaviour?
Organizational Behavior (OB) is the study and application of knowledge about how people,
individuals, and groups act in organizations. It does this by taking a system approach. That is, it
interprets people-organization relationships in terms of the whole person, whole group, whole
organization, and whole social system.
2. What are the elements of Organizational Behaviour?
The organizations base rests on managements philosophy, values, vision and goals. This in turn
drives the organizational culture which is composed of the formal organization, informal
organization, and the social environment.
3. What is the purpose of the study of Organizational Behaviour?
Its purpose is to build better relationships by achieving human objectives, organizational
objectives, and social objectives.
4. What are social systems?
Short notes for mpob
2

A social system is a complex set of human relationships interacting in many ways. Within an
organization, the social system includes all the people in it and their relationships to each other
and to the outside world. The behavior of one member can have an impact, either directly or
indirectly, on the behavior of others. Also, the social system does not have boundaries it
exchanges goods, ideas, culture, etc. with the environment around it.
5. What is Organizational Development?
Organization Development (OD) is the systematic application of behavioral science knowledge
at various levels, such as group, inter-group, organization, etc., to bring about planned change.
Its objectives is a higher quality of work-life, productivity, adaptability, and effectiveness.
Learning Ability
1. What is Organizational learning?
Learning is a characteristic of an adaptive organization, i.e., an organization that is able to sense
changes in signals from its environment (both internal and external) and adapt accordingly
2. Give the formula for Organizational learning?
Action Learning can be viewed as a formula: [L = P + Q]:
Learning (L) occurs through a combination of
programmed knowledge (P) and
the ability to ask insightful questions (Q).
3. What are bad habits?
Some destructive behaviour patterns that refer to deep-rooted psychological flaws that translates
into consistently problematic behaviour. Their bad habits are a central part of their personalities.
They create their own glass ceilings, limit their success and their contributions to the company.
Sometimes, these bad habits destroy their careers.
4. Who is a meritocrat?
One who believes that the best ideas can and will be determined objectively and thus will always
prevail because of their clear merit; ignores the politics inherent in most situations
5. What are the root causes of bad habits?
Bad habits grow out of a mix of an individuals genes and environmental influences, such as
family and peer relationships.
Value, Attitude & J ob Satisfaction
Short notes for mpob
3

1. What are values?
Basic convictions that a specific mode of conduct or end-state of existence is personally or
socially preferable to an opposite or converse mode of conduct or end-state of existence.
2. What are the types of values?
Terminal values: Desirable end-states of existence; the goals that a person would like to
achieve during his or her lifetime.
Instrumental values: Preferable modes of behavior or means of achieving ones terminal
values.
3. What are attitudes?
Evaluative statements or judgments concerning objects, people, or events.
4. What is power distance and cognitive dissonance?
Power distance: A national culture attribute describing the extent to which a society accepts that
power in institutions and organizations is distributed equally.
Cognitive dissonance: Any incompatibility between two or more attitudes or between behaviour
and attitudes.
5. What is the difference between job satisfaction and productivity?
Satisfied workers arent necessarily more productive. Worker productivity is higher in
organizations with more satisfied workers.
Personality
1. What is personality?
The sum total of ways in which an individual reacts and interacts with others.
2. Define extroversion and conscientiousness?
Extroversion: A personality dimension describing someone who is sociable, gregarious, and
assertive.
Conscientiousness: A personality dimension that describes someone who is responsible,
dependable, persistent, and organized.
3. What is locus of control?
The degree to which people believe they are masters of their own fate.
Short notes for mpob
4

Internals: Individuals who believe that they control what happens to them.
Externals: Individuals who believe that what happens to them is controlled by outside forces
such as luck or chance.
4. What is type-A personality?
Are always moving, walking, and eating rapidly
feel impatient with the rate at which most events take place
strive to think or do two or more things at once
cannot cope with leisure time
are obsessed with numbers, measuring their success in terms of how many or how much
of everything they acquire.
5. What is type-B personality?
Never suffer from a sense of time urgency with its accompanying impatience
feel no need to display or discuss either their achievements or accomplishments unless
such exposure is demanded by the situation
play for fun and relaxation, rather than to exhibit their superiority at any cost
can relax without guilt
Emotions
1. What are emotions and how are they different from moods?
Intense feelings that are directed at someone or something are called emotions. Feelings that tend
to be less intense than emotions and that lack a contextual stimulus are called Moods.
2. What is emotional intelligence?
An assortment of non-cognitive skills, capabilities, and competencies that influence a persons
ability to succeed in coping with environmental demands and pressures.
3. What is emotional labor?
A situation in which an employee expresses organizationally desired emotions during
interpersonal transactions.
4. What are felt emotions?
An individuals actual emotions are called as felt emotions.
5. What are displayed emotions?
Emotions that are organizationally required and considered appropriate in a given job.
Short notes for mpob
5

Perception
1. What is perception?
A process by which individuals organize and interpret their sensory impressions in order to give
meaning to their environment.
2. What is attribution theory?
When individuals observe behavior, they attempt to determine whether it is internally or
externally caused.
3. Explain distinctiveness, consensus, and consistency?
Distinctiveness: shows different behaviors in different situations
Consensus: Response is the same as others to same situation
Consistency: Response in the same way over time
4. What is fundamental attribution error?
The tendency to underestimate the influence of external factors and overestimate the influence of
internal factors when making judgments about the behaviour of others.
5. What is Halo effect?
Drawing a general impression about an individual on the basis of a single characteristic.
Motivation
1. What is Management by objectives (MBO)?
A program that encompasses specific goals, participatively set, for an explicit time period, with
feedback on goal progress.
2. What is employee involvement program?
A participative process that uses the entire capacity of employees and is designed to encourage
increased commitment to the organizations success.
3. Explain Job rotation, job enlargement, and job enrichment?
Job rotation: The periodic shifting of a worker from one task to another.
Job enlargement: The horizontal expansion of jobs
Short notes for mpob
6

Job enrichment: The vertical expansion of jobs
4. How to motivate employees in the organizations?
Recognize individual differences
Use goals and feedback
Allow employees to participate in decisions that affect them
Link rewards to performance
Check the system for equity
5. Define flextime and job sharing?
Flextime: Employees work during a common core time period each day but have discretion in
forming their total workday from a flexible set of hours outside the core.
Job sharing: The practice of having two or more people split a 40-hour-a-week job.
Leadership
1. What is leadership?
Leadership is the ability to influence a group toward the achievement of goals.
2. Differentiate trait theory and behavioral theory?
Trait theory: Leaders are born, not made.
Behavioral theory: Leadership traits can be taught.
3. Differentiate employee-oriented leader and production-oriented leader?
Employee oriented leader: Emphasizing interpersonal relations, taking a personal interest in the
needs of employees and accepting individual differences among members
Production oriented leader: One who emphasizes technical or task aspects of the job.
4. Who is a development oriented leader?
One who values experimentation, seeking new ideas, and generating and implementing change.
5. What is path-goal theory?
The theory that it is the leaders job to assist followers in attaining their goals and to provide
them the necessary direction and/or support to ensure that their goals are compatible with the
overall objectives of the group or organization.
Short notes for mpob
7

Group Behavior
1. What is group?
Two or more individuals, interacting and interdependent, who have come together to achieve
particular objectives.
2. Define different types of groups?
Formal group: A designated work group defined by the organization structure
Informal group: A group that is neither formally structured nor organizationally
determined; appears in response to the need for social contact
Command group: A group composed of the individuals who report directly to a given
manager
Interest group: Those working together to attain a specific objective with which each is
concerned
Task group: Those working together to complete a job task
Friendship group: Those brought together because they share one or more common
characteristics
3. Why people join groups?
Security
Status
Self-esteem
Affiliation
Power
Goal achievement
4. What is groupthink?
A phenomenon in which the norm for consensus overrides the realistic appraisal of
alternative courses of action.
5. What is groupshift?
A change in decision risk between the groups decision and the individual decision
that members within the group would make; can be either toward conservatism or
greater risk.
Power & Politics
1. What is power?
Short notes for mpob
8

A capacity that A has to influence the behavior of B so that B acts in accordance with
As wishes.
2. What are power tactics?
Ways in which individuals translate power bases into specific actions. Different types
of influence tactics are: Legitimacy, rational, inspirational appeals, consultation,
exchange, personal appeals, ingratiation, pressure, coalitions.
3. What is political behaviour?
Activities that are not required as part of ones formal role in the organization, but that
influence, or attempt to influence, the distribution of advantages or disadvantages
within the organization.
4. Distinguish legitimate and illegitimate political behaviour?
Legitimate political behaviour: Normal everyday politics
Illegitimate political behaviour: Extreme political behaviour that violates the implied
rules of the game.
5. What are the various employee reactions to organizational politics?
Decreased job satisfaction
Increased anxiety and stress
Increased turnover
Reduced performance
Conflict Management
1. How is conflict defined?
Conflict is the process that begins when one party perceives that another party has negatively
affected, or is about to negatively affect, something that the first party cares about.
2. What are the types of conflict?
Task conflict: Conflict over content and goals of work
Relationship conflict: Conflict based on interpersonal relationships
Process conflict: Conflict over how work gets done
3. Distinguish between perceived conflict and felt conflict?
Short notes for mpob
9

Perceived conflict: Awareness by one or more parties of the existence of conditions that create
opportunities for conflict to arise.
Felt conflict: Emotional involvement in a conflict creating anxiety, tenseness, frustration, or
hostility.
4. What is conflict management?
The use of resolution and stimulation techniques to achieve the desired level of conflict is called
conflict management.
5. What are the various conflict management techniques?
Problem solving
Superordinate goals
Expansion of resources
Avoidance
Smoothing
Compromise
Authoritative command
Altering the human variable
Altering the structural variable
Communication
Bringing in outsiders
Restructuring the organization
Appointing a devils advocate
Stress Management
1. Define work stress?
A dynamic condition in which an individual is confronted with an opportunity, constraint (or
demand) related to what he or she desires and for which the outcome is perceived to be both
uncertain and important.
2. What are the potential sources of stress?
Environmental factors
Organizational factors
Individual factors
Individual differences
3. What are the consequences of stress?
Physiological symptoms
Psychological symptoms
Short notes for mpob
10

Behavioral symptoms
4. How to manage stress?
Individual approaches: relaxation, expanding social support network, etc
Employee counselling
Organizational approaches: realistic goal setting, increased employee involvement, etc
5. Define constraints and demands?
Constraints are the forces that prevent individuals from doing what they desire.
Demands are loss of something desired.
Organization Change
1. Define change, planned change, and who are change agents?
Change is to make things different. Planned change are activities that are intentional and goal
oriented. Persons who act as catalysts and assume the responsibility for managing change
activities.
2. What are the forms of resistance to change?
Overt and immediate: Voicing complaints, engaging in job actions
Implicit and deferred: Loss of employee loyalty and motivation, increased errors and
mistakes, increased absenteeism.
3. How to overcome resistance to change?
Education and communication
Participation
Facilitation and support
Negotiation
Manipulation and cooptation
Coercion
4. Describe Lewins change model?
Unfreezing: Change efforts to overcome pressures of both individual resistance and
group conformity.
Driving forces: Forces that direct behaviour away from the status quo.
Restraining forces: Forces that hinder movement from the existing equilibrium.
Refreezing: Stabilizing a change intervention by balancing driving and restraining forces.
5. What is action research?
Short notes for mpob
11

A change process based on systematic collection of data and then selection of a change action
based on what the analysed data indicate.
Organization Development
1. What is organizational development?
A collection of planned interventions, built on humanistic-democratic values, that seeks to
improve organizational effectiveness and employee well-being.
2. What is team building?
High interaction among team members to increase trust and openness.
3. What are the various team building activities?
Goal and priority setting
Developing interpersonal relations
Role analysis to each members role and responsibilities
Team process analysis
4. Who are called the idea champions?
Individuals who take an innovation and actively and enthusiastically promote the idea, build
support, overcome resistance, and ensure that the idea is implemented.
5. What is a learning organization?
An organization that has developed the continuous capacity to adapt and change is called as a
learning organization.