Line of Interaction

Line of Visibility
Line of Internal Interaction
Recommendations:
1. Integrate the Dinner and Desert Menu into one to save time.
2. Provide tablets(iPads) to customers to give order which go directly to the screen in the kichen.
3. Serve complementary beverages at the time of placing the order.
4. Provide discount to customers paying by card, to speed up the payment process.
Parking
Go to Table Ask for Table Enter Restaurant
Dining Area Reception
Greet the Party
Check table
Availability
Show Party to
Table
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Service Blueprint of Gazebo
Prepare Meal
Place Order
Take Order
Place order in
Kitchen
Review Menu Receive Food
Menu
Provide Menu
Inform Waiter
Pickup Order
Serve Meal Serve Beverages
Serving Tray,
Dishes, Food
Service Blueprint of Gazebo
Receive Food
Inform Waiter
Pickup Order
Serve Meal
Serving Tray,
Dishes, Food
Eat
Clear Dishes
Review Menu
Menu
Place Desert Order
Take Desert Order
Place order in
Kitchen
Prepare Desert
Place Desert Order
Take Desert Order
order in
Kitchen
Prepare Desert
Serving Tray,
Dishes, Food
Eat
Serve Desert
Pickup Order
Bill
Pay Check
Provide Check
Process Payment
Receive Change
Provide Chnage
Receive Change
Provide Chnage
Leave Restaurant