Its a kind of presentation about an important topic of business research. it focuses on what is data? what are the types of data and other aspects of data.
Its a kind of presentation about an important topic of business research. it focuses on what is data? what are the types of data and other aspects of data.
Its a kind of presentation about an important topic of business research. it focuses on what is data? what are the types of data and other aspects of data.
data is a gathered body of facts. A type of information that is obtained directly from first-hand sources that has not been previously published and is derived from a new or original research study. PRIMARY DATA study. Primary data is the data collected by the researcher themselves. The Qualitative form includes: INTERVIEW ACTION RESEARCH CASE STUDIES LIFE HISTORIES ETHNOGRAPHIC RESEARCH And the Quantitative form includes: SURVEYS Quantitative OBSERVATION EXPERIMENTS What is Qualitative and Quantitative Research? QUANTITATIVE RESEARCH: It attempts precise measurement of something. In business research it usually measures consumer behavior, knowledge, opinions or attitudes. Such methodologies answer questions related to how much, how often, how many, when and who. QUALITATIVE RESEARCH: It includes an array of interpretive techniques which seek to describe, decode, translate and otherwise come to terms with translate and otherwise come to terms with the meanings, not the frequency of certain more or less naturally occurring phenomena in the social world. INTERVIEW: It is primary data collection technique for gathering data in qualitative methodologies. no. of people involved during the interview level of structure Interviews in research varies depending upon the:- level of structure proximity of interviewer with participant no. of interviews conducted during the research The person conducting the interview is called moderator. A moderator. A moderator must possess the following skills: Following participants train of thoughts Extracting insights from detailed descriptive dialogues Making respondent comfortable Probing for detail without making descriptive dialogues Remaining neutral while encouraging respondent to talk freely without making the respondent feel harassed Listening carefully UNSTRUCTURED STRUCTURED SEMI- STRUCTURED Formats Of Interviews Structured interview: Typically, each candidate is asked the same set of questions and their answers are compared to a scoring guide and rated. The goal goal of this approach is to reduce interviewer bias and to help make an objective decision about the best candidate. Unstructured interview: Without structured guidelines, the conversation can be free-flowing, thus making this method of interviewing the most prone this method of interviewing the most prone to bias, but allowing the interviewer to get a more natural and perhaps more realistic sense of who you are. Semi structured interview: Generally starts with a few specific questions questions and then follow the individuals tangent of thought with interviewer probes Interviews can be conducted: Face to face: The benefit of being able to observe and record nonverbal as well as verbal behavior. behavior. Via phone or online: The opportunity of conducting many interviews at a time and gathering participants from wider geographic participants from wider geographic range, reducing the travel expenses by bringing participants and interviewer on single neutral sites. Recommendation of the topics and questions. Control of interview as well as the plans and Control of interview as well as the plans and management of facilities and location for study. * Making proposal of the criteria for the selection of sample participants. * Writing of the recruitment screener and recruitment of participants. * Development of various pre-tasking exercises. * Preparation of any research tools (e.g. picture sorts or written exercises to be used during the interview. Broader questions are asked first in order to put the participant at ease, which are followed by more specific which are followed by more specific questions to draw out detail. This makes question hierarchy, illustrated below: broad issue The type of food you like most? narrow to one topic Your favorite cuisine? narrow the topic The most preferred in Italian cuisine? narrow the client specific topic your most Favorite pizza flavor An IDI is an interaction between an individual interviewer and a single participant. Individual depth interview (IDI) It generally takes 20 minutes (telephone interviews) and 2 hours (face-to-face interviews) to complete, depending on the issues or topics of interest and contact method used. * Participants are usually paid to share their insights and ideas. * Interviews are usually * Interviews are usually recorded in audio/visual or written form by the researcher. Types of In Depth Interviews Oral History Relating personal experiences to historical events or past behavior like story telling. Cultural interviews Relating past experience with a culture or sub culture, includes knowledge passed by previous generation and knowledge that is to be passed to future generation. EXAMPLE Cultural similarities and differences that are found between people and are passed down their generations. Life Histories Extraction of memories from childhood to childhood to present day regarding a product, service, brand or firm Critical incident technique The participant describes the cause, action and outcome of the incident. EXAMPLE: EXAMPLE: The business is suffering losses and to find a possible solution, the HR manager conducts interviews from all strategic managers to find out where actual problem lies and how to solve it. Convergent interviewing Refined questions are asked from experts to converge on central issues in a topic area. EXAMPLE: When the board of directors of a business are deciding which place to open their another branch. Sequential interviewing To make the participant recall his or her own experience through series of questions. EXAMPLE: Customer Feedback taken at the end of the dinner/lunch makes people remind how good or bad their experience was at the particular restaurant. Ethnography: Interviewer and participant collaborate in a field-setting participant observation and unstructured interview. EXAMPE: EXAMPE: When buying land, the entrepreneurs investigate about the advantages and disadvantages of opening at this potential location from other people who live in its surroundings. Grounded Theory structured interviews with findings and interpretation from previous interviews are used to develop general concepts to analyze the data. EXAMPLE: EXAMPLE: If the product of any business is going in losses and the company wants to redesign their product then they will review their previous customer interviews to see what lacked in their product and try fill this gap now. It is a data collection method using a single interviewer with more than one participant. Such interviews vary widely in size and compositions. compositions. By size: Dyads: Two people Triads: Three people Mini groups: Two to six people Mini groups: Two to six people Small groups: focus group- six to ten people Super group: up to twenty people Heterogeneous: consisting of different individuals, variety of opinions, actions and backgrounds. backgrounds. Homogeneous: Consisting of similar individuals, commonality of opinions, actions and background. With experts: Individuals exceptionally knowledgeable about the issues to be discussed. Non-Experts: Those who have at least some desired information but at an unknown level. More time required to extract details from each participant. Increased difficulty in recruiting, arranging and coordinating group discussions. Meaningful contribution from all participants may not be ensured as extroverts dominate and introverts or private thinkers are not able to participate that actively. The scope of the issue The number of group interviews to be conducted for a research depends upon: The number of distinct market segments of interest * The number of new ideas or insights desired The level of detail of information * The level of geographic or ethnic distinctions in attitudes or behavior * The homogeneity of the group General rule is: keep conducting group interviews until new insights are gained. Focus groups The term focus group was first coined by R.K. Merton in his 1956 book, the focused interview. Focus group is a panel of people (typically made up of 6 to 10 participants) led by a trained moderator, who meet for 90 minutes to 2 hours. A focus group is a form of qualitative research in which a group of people are asked about their perceptions, opinions, beliefs, and attitudes towards a beliefs, and attitudes towards a product, service, concept, advertisement, idea, or packaging. Obtaining general background about a topic or issue Interpreting previously obtained quantitative results Highlighting areas of opportunity for specific managers to pursue Stimulating new ideas for products Stimulating new ideas for products and programs * Diagnosing problems that managers need to address EXAMPLE A panel of experts are sitting together and are discussing about the potential new location of the the potential new location of the restaurant they are about to open by discussing its advantages, disadvantages, etc Telephone focus group: With telephone conferencing facilities telephone focus group can be effective in following situations: following situations: * When it is difficult to recruit desired participants members of elite group, professionals, physicians etc. When target group members are rare or widely dispersed geographically directors, celebrities etc. When issues are sensitive and anonymity is needed- competitors, people suffering from contagious disease. * When researcher wants nationwide representation of participants The technique used for studying group dynamics using e-mail and websites, user net newspaper or internet chat room. Online voice chats reduce the cost associated with telephone. What is gained is the speed and access but the drawback of this medium is that the moderator fails to observe nonverbal language. Moreover use of moderators physical presence to influence openness and depth of response does not work here. response does not work here. Another method is videoconferencing focus group that reduces cost same as telephone method. What is gained is the speed and access but the drawback of this medium is that the moderator fails to observe nonverbal Telephone. moderator fails to observe nonverbal language. Moreover use of moderators physical presence to influence openness and depth of response does not work here. It is a research methodology that combines individual and group interviews with record analysis and observation. Information is extracted from company brochures, annual reports, sales receipts and newspaper and magazine articles, along with direct observation which is further combined with interview data from participants. participants. The objective is to obtain multiple perspective of a single organization, situation, event, or process at appoint in time or over a period of time. Single case analysis is performed before any cross case analysis is conducted and emphasis is made on what differences occur, why and with made on what differences occur, why and with what effects. Prescriptive inferences are made about best practices after completion of case studies on several organizations and situations. EXAMPLE: When opening a new business, the entrepreneurs would conduct the SWOT analysis and see the SWOT analysis and see the competitors tactics to apply on their own business like pricing strategy used by him in the same industry. It is designed to address complex, practical problems about which little is known. EXAMPLE A difficult customer comes to the restaurant first time, so how the manager would tackle such a customer: either ignore (but then there would be a risk of negative word of mouth) risk of negative word of mouth) Compensate by giving full free food (cost but good marketing) Deal with them by doing anything within the shortest period of time to replace unsatisfactory meals. To acquire knowledge, one must study But to acquire wisdom, one must observe. An eye critically nice can only be An eye critically nice can only be formed by observing well colored pictures with attention. USES OF OBSERVATION OBSERVATION OF OBSERVATION Observation qualifies as scientific inquiry when it is conducted specifically to answer a research is conducted specifically to answer a research question, is planned and executed, uses proper control and provides reliable and valid account of what happened The versatility of observation makes it an indispensable primary source method and a supplement for other methods Many academics deny its historic stature as a creative means of obtaining primary data and its potential for forging business decisions because of its minor technique of field data collection. technique of field data collection. OBSERVATIONS NONBEHAVIORAL OBSERVATIONS BEHAVIORAL OBSERVATION OBSERVATIONS Record Analysis Physical condition Analysis Physical Process Analysis OBSERVATION Nonverbal Behavior Linguistic Behavior Extra-linguistic Behavior Spatial Relationship NONBEHAVIORAL OBSERVATION Non-behavioral observation is the observation of the effects or traces observation of the effects or traces of prior actions or of nonhuman activity. Non-behavioral observation includes: 1. RECORD ANALYSIS Record analysis is the extraction of data from current or historical records. Example: Data mining Content Analysis etc 2. PHYSICAL CONDITION ANALYSIS Physical condition analysis is the recording of observation of current conditions resulting fromprior decisions. Example: Example: Store audits of merchandise availability. Analysis of financial statements. 3. PROCESS OR ACTIVITY ANALYSIS Process or activity analysis is observation by a time/motion study of stages in a process, evaluated on both effectiveness and efficiency. Example: Architecture observing the site during its construction. ? Observing the assembly-line processing. Behavioral observation is a systematic way of observing, recording, and interpreting the behavior of a person. BEHAVIORAL OBSERVATION interpreting the behavior of a person. This observational study of persons can be classified as: 1. NONVERBALBEHAVIOR Nonverbal behavior is the most prevalent of these and includes body movement, motor expressions, and exchanged glances. EXAMPLE: One can study body movements as an indicator of interest or boredom, anger or pleasure in a certain environment. Eye blink rates are studied as indicators of interest in advertising messages. Exchanged glances are of interest in studies of interpersonal behavior. 2. LINGUISTIC BEHAVIOR Linguistic behavior is the observation of human verbal behavior during conversation, presentation or interaction. EXAMPLE: Sounds made by the students in chorus to annoy their teachers. teachers. Observing the linguistic behavior of the presenter during the presentation etc. 3. EXTRALINGUISTIC BEHAVIOR There are four dimensions of extra linguistic activity: Vocal (pitch, loudness and Temporal (rate of speaking, duration of and timbre) duration of utterance, rhythm) Interaction (tendencies to interrupt, dominate, inhibit) Verbal Stylistic (vocabulary and pronunciation peculiarities, dialect, and characteristic expression 4. SPATIALRELATIONSHIP Spatial relationship is a recording of how humans physically relate to one another. EXAMPLE: A study of how salesperson physically approach customers. Observing the effects of crowding in Observing the effects of crowding in a workplace. Observing employees behavior in customer care centers of private and public institutions etc THE OBSERVER- PARTICIPANT PARTICIPANT RELATIONSHIP The relationship between observer and participant maybe viewed from three perspectives: Whether Whether the observers What role Whether the observation is direct or indirect observers presence is known or unknown to the participant. What role the observer plays. DIRECT OBSERVATION:- Occurs when the observer is physically present and personally monitors what take place. DIRECTNESS OF OBSERVATION Advantage Advantage This approach is very flexible because it allows the observer to react to and report subtle aspects of events and behaviors as they occur. Disadvantage Observers perception circuits may become overloaded as events move quickly. Observers fatigue, boredom and distracting events can reduce the accuracy and completeness of observation. INDIRECT OBSERVATION Indirect observation occurs when the recording is done by mechanical, photographic, or electronic means. Advantage This approach is less biasing and may be less This approach is less biasing and may be less erratic than direct observation. Permanent records can be reanalyzed to include many different aspects of an event. Disadvantage Indirect observation is less flexible than direct observation. Whether the observers presence is known or unknown to the participant When the observer is known, there is a risk of a typical activity by a participant. The potential bias from participant awareness of observers is always a matter of concern. Observers use concealment to shield themselves from the object of their observation. Often, technical means such as one-way mirrors, hidden cameras, or microphones are used. These methods reduce the risk of observer bias but bring up a question of ethics. a question of ethics. The third observer- participant issue is whether the observer should participate in the situation while observing. A more while observing. A more involved arrangement, participant observation, exists when the observer enters the social settings and acts as both an observer and a participant. Participant observation makes a dual demand on the observer. Recording can interfere with participation, and participation can interfere with observation. Examples: Study the functioning of the travelling audit team Mystery shopping Four things to be kept in mind while conducting an observation study: The Type of Study Observer Training Study Content Specification Training Data Collection 1.SIMPLE OBSERVATION THE TYPE OF STUDY Observation is found in almost all research studies, at least at the exploratory stage. Such data collection is known as simple observation. 2.SYSTEMATIC OBSERVATION Systematic observation employs standardized procedures, trained observers, schedules for recording, and other devices for the observer that mirror the scientific procedures of other primary data methods. To specify the observation content, CONTENT SPECIFICATION To specify the observation content, researcher should include both the major variables of interest and any other variables that may affect them. Observation can be at either a factual or inferential level. Example below shows some Example below shows some of the factual and inferential components of salesmans presentation. OBSERVER TRAINING There are a few general guidelines for the qualification and selection of observers: CONCENTRATION Observers should have the ability to function in a setting full of distractions and selection of observers: DETAIL-ORIENTED They should have the ability to remember detail of an experience UNOBTRUSIVE They should have the ability to blend They should have the ability to blend with the setting and not be distinctive . EXPERIENCE LEVEL They should have the ability to extract the most from an observation study . The data collection plan specifies the details of the task. In essence it answers the questions: DATA COLLECTION the questions: Who What When How And where? WHO What qualifies a participant to be observed? WHAT WHAT The characteristics of the observation must be set as sampling elements and units of analysis. This is achieved when event- time dimension and act terms are defined. WHAT 1.EVENT SAMPLING Researcher records selected behavior that answers the investigative question. 2.TIME SAMPLING The researcher choose among a time-point sample, continuous real-time measurement, or a time interval sample. real-time measurement, or a time interval sample. 3.ACT Any of the following could be defined as an act for a observation study: a. A single expressed thought. b. A physical movement. c. A facial expression. d. A motor skill. WHEN? The exact time of observation is very important. Example In case of inventory management. HOW? How the data/environment will be observer (directly How the data/environment will be observer (directly or indirectly) and How will researcher tackle the participants and other variables. WHERE? Within a spatial confine, it defines where does the act take place. ADVANTAGES AND DISADVANTAGESOF OBSERVATION ADVANTAGES DISADVANTAGES Collect data where and when an event or activity is occurring. Susceptible to observer bias. Does not rely on peoples willingness or ability to provide information. Susceptible to the hawthorne effect, that is, people usually perform better when they know they are being observed, although indirect observation although indirect observation may decrease this problem. Allows you to directly see what people do rather than relying on what people say they did. Can be expensive and time- consuming compared to other data collection methods Does not increase your understanding of why people behave as they do Research Design is classified on the basis of the Approach used of the Approach used to gather Primary Data. Observe People, Communicate with people about topics like Participants Attitudes, Intentions, Motives and Expectations. People, Conditions, Behavior, Events or Processes. Expectations. Which Approach to use? Communication Approach Creation and Selection of the Measurement Question Instrument Design Sampling Issues Approach Affects the following Instrument Design Data Collection Processes Issues A survey is a measurement process used to collect information during a highly structured interview with or without the human interviewer. the human interviewer. To drive comparable data across subsets of data across subsets of the sample to find similarities and differences. Strength of the Survey Strength of the Survey as a Primary Data collecting Approach Greater Strength is its Versatility Less time and effort consuming Telephone, e-mail, computer, internet can expand geographic coverage Abstract information of all types gathered All communication communication research has some error Researcher can not get Business Decision maker answer a research question if: Questions are crafted/selected inappropriately Or have used inappropriate instructions to find information. Asked in an inappropriate order or inappropriate transitions are used Error In Communication Research Participants Measurement Questions Interviewers Three Major Sources of Error Participants Interview Error Major source of Major source of sampling error and response bias It is caused by: 1. Failure to secure full participants full participants cooperation (sampling error) E.g. Customer feedback surveys taken at restaurants dont provide clear info as to what is the usage of this to what is the usage of this info collected. How to Reduce this error? Stressing the Training of receptionist to serve Stressing the importance information needed receptionist to serve as a question interpreter or prober 2.Failure to record answers accurately and completely (data entry error) E.g. There are open ended question and space to write answer is limited or insufficient which results in incomplete info. 3. Failure to consistently execute interview procedures E.g. Interviewer collecting data from patients waiting in any clinic and he defines the terms differently to every patient present there. 4. Failure to establish appropriate interview environment E.g. Like surveys conducted outside malls on streets when people are walking and there is no place to sit or anything. 5. Falsification of individual answers or whole interviews E.g. like collecting info from people even seeing they are in a hurry and are most likely to fill DK options or other easy ones. 6. Inappropriate influencing behavior E.g. interviewer dressed too casual or informal when conducting a survey about the potential new branch of an existing business from higher ups of the business. 7. Physical presence bias E.g. if an old interviewer is sent to conduct survey about whether to open up a cigar lounge or a formal restaurant from youngsters then they are more likely to say restaurant out of respect for old interviewer and mould their response cause of the authority. Participation Based Errors Whether they respond and how they respond That participation is worth their time, Participants must believe Would be satisfying an experience And must dismiss all mental reservations about participation to have a successful participation. Participants feel reserved from being interviewed because: They suspect interviewer to Interview maybe interviewer to have illegitimate purpose. They feel topic is too sensitive. maybe embarrassing or intrusive. Response Based Errors : Participants fails to give correct Participants fails to give correct answers. Participants fail to give complete answers. E.g. When the interviewer asks question regarding our preferable dressing and the participant chooses eastern because of the society even though she likes more of society even though she likes more of western that is because of the social desirability bias or acquiescence etc. COMMUNICATION APPROACHES ADVANTAGES Self Administered Surveys Telephone Surveys Personal Interview Self Administered Surveys Telephone Surveys Personal Interview Low response rate Response rate is lower than for personal interview High costs No interviewer intention Higher cost if Need for highly trained DISADVANTAGES No interviewer intention or probing Higher cost if interviewing geographically dispersed sample Need for highly trained interviewers Cant be long or complex Interview length must be limited. Long time needed in field collecting data Accurate mailing lists needed. Many phone numbers are unlisted or are not working. May be wide geographic dispersion Self Administered Surveys Telephone Surveys Personal Interview Need for low distraction environment for survey completion Some target groups are not available by phone. Follow-up is labor intensive Skewed responses Incomplete responses Not all participants are available or accessible Directions or computer instructions needed Illustrations can not be used. Participants often unwilling to talk to strangers Computer security Some places are hard to visit. Questions can be altered or participants coached by interviewers. STRENGTHS WEAKNESSES Experimentation An experiment is a study involving intervention by The usual intervention is to manipulate some variable in a setting intervention by the researcher beyond that required for measurement. variable in a setting and observe how it affects the participants or subjects being studied. There is at least one independent variable (IV) and one dependent variable (DV) in a variable (DV) in a causal relationship. We hypothesize that, in some way, the IV causes the DV to occur. You could do an experiment by setting up a situation in which you could manipulate the noise level (IV) perhaps by making it really loud for For Example: perhaps by making it really loud for one group of people and really soft for another. And of course you could give them a task that requires concentration, and their performance on this task would be the DV. 1. There must be an agreement between independent and Three types of evidences necessary to support causality. independent and dependent variables. The presence or absence of one is associated with the presence or absence of the other. 2. Beyond the correlation of independent and dependent variables, we consider the time order of the occurrence of the variables. The effect on the dependent variable should not precede the manipulation should not precede the manipulation of the independent variable. The effect and manipulation may occur simultaneously or the manipulation may occur before the effect. 3. Support comes when researchers are confident that other extraneous variables did not influence the dependent variable. To ensure that these other To ensure that these other variables are not the source of influence, researchers control their ability to confound the planned comparison. Difference between Experimentation & Other Primary Data Collection Methods: In other methods, the researcher is required to accept the world as it is found whereas an experiment allows the researcher to the researcher to systematically alter the variables of interest and observe what changes follow. Evaluation of Experiments Ability to manipulate IV Use of control group Use of control group Control of extraneous variables Replication possible Field experiments possible Artificiality of labs Non-representative sample Expense Focus on present and immediate future Ethical limitations Experimentation in the Research Process: Conducting an Experiment: The seven activities a researcher must researcher must accomplish to make the endeavor successful: Select relevant variables. Specify the treatment levels. Control the experimental environment. Choose the experimental design. Choose the experimental design. Select & assign the subjects. Pilot test, revise & test. Collect & analyze the data. Select relevant variables. Researchers challenges: Select variables that are the best operational definitions of the original concepts Constraints: Project budget Time allocated Availability of Determine how many variables to test Select or design appropriate measures for the chosen variables Availability of appropriate controls Number of subjects being tested In an experiment, participants experience a manipulation of the independent variable, called the experimental treatment. The treatment levels are the arbitrary or natural groups the researcher makes within Specify the treatment levels. natural groups the researcher makes within the independent variable. A control group is a group of participants that is measured but not expose the independent variable being studied. Control the experimental environment Environmental control means holding the physical environment of the experiment constant. Other forms of control involve subjects and experimenters. When participants do not know if they are receiving the experimental treatment, they are said to be blind. When neither the participant nor the researcher knows, the experiment is said to be double-blind. In the conduct of the experiment, the researchers apply their knowledge to select one design that is best suited to the goals of the Choose the experimental design. is best suited to the goals of the research. Fair selection of the design means a more accurate result of the experiment. Select & assign the subjects The participants selected for the experiment should be representative of the be representative of the population to which the researcher wishes to generalize the studys results. Three ways of selecting & assigning subjects: Random assignment uses a randomized sample frame for assigning participants to experimental and control groups. Matching is an equalizing process for assigning participants to experimental and control groups. Matching employs a non- probability quota sampling approach. Quota matrix is a means of visualizing the matching process. Intended to reveal errors in the design & improper control of extraneous or environmental conditions. conditions. (Pretesting enables researchers to refine the design & controls before the final test). Collect & analyze the data. The data collected from experiments is more conveniently arranged than data from other primary data collection methods, because of the collection methods, because of the levels of the treatment conditions, pretests and posttests, and the group structure. Conducting an Experiment Example: WuXi PharmaTech, a pharmaceutical company, manufactured a new drug specifically for joint pain relief due specifically for joint pain relief due to arthritis. They conducted an experiment to test the performance of the drug. Here are the steps they followed. Determine what is going to be studied: WuXi PharmaTech conducted this experiment to test the this experiment to test the performance of their new drug specifically for joint pain relief due to arthritis. Choose the subjects: This was done by WuXi PharmaTech at random as to include diverse ages, medical include diverse ages, medical histories, environmental backgrounds, race and gender, including only those with arthritis. Divide subjects into two groups at random; one that will be the control and one that will receive the treatment being tested: The control group will be given a placebo or an alternative form of treatment and will provide a baseline result to which the provide a baseline result to which the treatment group's results are compared. This placebo group is also there in order to eliminate placebo effect, which can also skew the results. Environmental control: It was a double blinded study; the subjects did not know which group they are in until which group they are in until after their participation is complete. Experimenters were also not aware of which group each subject is in. Time frame for which the treatment was applied: 10 weeks Administer the treatments and Administer the treatments and placebo to the respective groups. Interpret the results of the study: WuXi PharmaTech used statistical analysis technique known as a T-Test. WuXi PharmaTech, the p-value was WuXi PharmaTech, the p-value was 0.034. This means that the treatment has a different effect on a subject than the placebo and therefore the treatment is effective. PRESENTED BY ADEES AHMED (02) ANUM ILYAS (11) BISMAH AHMED (15) BISMAH AHMED (15) HINA ABID (18) MARIA ILYAS (28) NOOR ABBAS BALOCH (42)