Customer Service and Support

UK: T: +44 1904 608 999 E: sales@sheppee.com China: T: +86 755 8222 5976 E: sales@si-ap.com www.sheppee.com
Service
One important element within the Business Strategy
of Sheppee International is the strong commitment to
provide our customers with total satisfaction.
We understand that customer service is one of the
most important activities in achieving this and Sheppee
International has an established structure to offer top
quality service with the emphasis on:
Active assistance and recommendation of
improvements for customers Ware Handling issues.
Comprehensive in-house customer training
facilities offering theoretical and practical training on
maintenance and operational procedures.
Easy contact for emergency situations available 7
days a week 24 hours a day 365 days a year.
Experienced personnel
Prompt delivery of spare parts and assemblies
ISO 9001:2008 accreditation
Sheppee International Ltd has achieved ISO
9001:2008 Certication of Quality Management by
demonstrating our longstanding commitment to the
quality of our products and customer satisfaction.
ISO 9001:2008 is a globally recognised standard that
provides assurance about the ability of a company to
satisfy quality requirements and to enhance customer
satisfaction in supplier-customer relationships.
Sheppee Internationals certication demonstrates
adherence to quality processes and procedures
that ensure on going improvements in the design,
development, production and support of hot
glass container Ware Handling Equipment.
Hot line/Emergency service
Customers can call a dedicated out of hours Hot
line/Emergency telephone number based on the below
schedule for our Hot line service or email our service
team on support@sheppee.com. Trained Service
Technicians are located in the UK as well as in our
Shenzhen Ofce in China. Whatever the time of day
or night, regardless of time zone our Technicians are
ready to assist.
Telephone assistance is available for all Sheppee
International customers, according to the times given
below.
Standard Ofce hours Telephone Assistance
Monday to Thursday 08.30 - 17.15 (GMT)
Friday 08.30 - 13.00 (GMT)
Contact: +44 1904 608999
Hot Line hours Telephone Assistance
Monday to Thursday 17.15 08.30 (GMT)
Friday 13.00 23.59 (GMT)
Saturday, Sunday and Public Holidays - 24 hour
Contact: +44 844 826 5421 (UK only)
+44 117 987 5421 (International)
Halifax Way, Aireld Business Park, Elvington, York, YO41 4AU T: +44 1904 608 999 F: +44 1904 608 777 E: sales@sheppee.com China: Sheppee-AP Sales & Support Centre, Shenzhen, China, T: +86 755 8222 5976 E: sales@si-ap.com

Worldwide Representation
MEXICO
Interglass S.A. DE C.V.
FRANCE, Rondot S.A.
ITALY, GLA.MO.RO srl
GERMANY, GR2 GmbH
SOUTH AFRICA, Millchem
TURKEY, HANCI Cam ve Makina
Egypt, Saidtex
RUSSIA,
IRAN, I.M.D. Co. Ltd
GR2
Germany
Austria
Poland
Croatia
Czech Republic
Estonia
Hungary
Lithuania
Slovakia
Slovenia
Switzerland
Interglass
Mexico
Guatemala
Panama
Costa Rica
Argentina
Bolivia
Brazil
Chile
Colombia
Ecuador
Paraguay
Peru
Uruguay
Venezuela
USA
Specialty-Rondot
Halifax Way, Aireld Business Park, Elvington, York, YO41 4AU T: +44 1904 608 999 F: +44 1904 608 777 E: sales@sheppee.com China: Sheppee-AP Sales & Support Centre, Shenzhen, China, T: +86 755 8222 5976 E: sales@si-ap.com

INDIA
Ceracon Engineers
Pvt. Ltd.
THAILAND, Graphoidal Rondot Ltd
INDONESIA, PT. Victory Indotrading
JAPAN, Taihei Boeki Co. Ltd.
Worldwide Representation
UK: Halifax Way, Aireld Business Park, Elvington, York, YO41 4AU
T: +44 1904 608 999 F: +44 1904 608 777
E: sales@sheppee.com
China: Sheppee-AP Sales & Support Centre, Shenzhen, China,
T: +86 755 8222 5976 E: sales@si-ap.com
www.sheppee.com
Interglass S.A. DE C.V.
Lateral Sur Periferico Norte 559
Parque Industrial Belenes Norte
CP 45150
Guadalajara
MEXICO
T: 00 52 33 3793 8800
F: 00 52 33 3793 8811
riberri@interlub.com
Taihei Boeki Co. Ltd.
Chemical & Machinery Section,
13-6, Nihonbashi Muromachi
1-chome,
Chuo-ku, Tokyo 103-0022
JAPAN
T: (81)(0)3 3270 4825
F: (81)(0)3 3245 1767
s.okura@taiheiboeki.co.jp
Millchem
90 Newton Road
Meadowdale
1610 Gauteng
SOUTH AFRICA
T: 00 27 11 974 2255
F: 00 27 11 974 2253
chris@millchem.co.za
GR2 GmbH
Cheruskerstrasse 23
D-10829 Berlin
GERMANY
T: 00 49 30 780 9770
F: 00 49 30 780 97715
info@GR2.de
Hanci Glass and Machine
Industry Ltd
Sanayi Ticaret Limited Sirketi
Beyaz Villa Sok.
Uzuner Kutay Apt. No:15/18
P.K.34862 Kartal
Istanbul
TURKEY
T: 00 90 216 389 07 16
F: 00 90 216 306 76 24
info@hanciglass.com
GLA.MO.RO srl
Via Giovanni Acerbi 8/1
16148 Genova
ITALY
T: 00 39 010 374 0189
F: 00 39 010 374 0189
alessandro.morata@glamoro.it
I.M.D. Co. Ltd
PO Box 119945-633
Tehran
IRAN
T: 00 98 218 034 523
F: 00 98 218 036 671
admin@imdco.net
A&L Rondot S.A.S
9 rue Jean Elyse Dupuy
69410 CHAMPAGNE AU MONT
DOR
FRANCE
T: 00 33 4 72 52 08 59
F: 00 33 4 78 47 48 66
thierry.astie@rondot-sa.com

: ,
125009, . .,
1/12 .2 120-121
:
.: +7 495/6959172
: +7 495/6959289
. .: 8-916-6782463
mfcon@yarmac.ru
Ceracon Engineers Pvt. Ltd.
B-1/75, Janakpuri
New Delhi - 110075
INDIA
T: 00 91-11-2559-8468
F: 00 91-11-2552-5397
ceracon@vsnl.com
PT. Victory Indotrading
PO BOX 1272
JAT13012
Jakarta
INDONESIA
T: 00 6221 70615361
F: 00 6221 70615360
info@victory-indotrading.co.id
Graphoidal Rondot (Thailand)
Ltd
1213/336 Srivara Town in Town,
Ladphrao 94 Rd
Wangthonglang,
Bangkok 10310
THAILAND
T: +66 (0) 2 559 3720
F: +66 (0) 2 559 3720
patrick.poinsot@grt.co.th
Specialty-Rondot Inc
30 Montgomery Street
Suite 240
Jersey City
New Jersey
07302
USA
T: 201-434-3600
F: 201-434-1967
pkoshy@specialtyrondot.com
Saidtex
136, Masr-Wal-Souden Street;
Hadalek, El-Koubbeh,
Cairo,
EGYPT
T: +2 010 1373366,
F: 20 2 6833140
Hussein@saidtex.com