Adding additional mailboxes

To add an additional mailbox:

1. Click File tab | Info | Account Settings | Account Settings... The Account Settings dialog box will pop up



2. Select your default account and click Change... The Change Account dialog box will appear


3. Click on More Settings...


4. Select the Advanced tab and then click on Add

5. Enter the name of the additional mailbox into the Add mailbox field and click on OK. The additional mailbox
has now been added



6. Enter the name of the additional mailbox into the Add mailbox field and click on OK. The additional mailbox
has now been added.



7. Click on OK.
8. Click on Next.
9. Click on Finish. The additional mailbox has now been added to the Navigation Pane.


Viewing different mailboxes from Outlook Web Access (taught students)
You are able to view your shared mailboxes from Outlook Web Access. Log in at http://exchange.lse.ac.uk using
your LSE username and password. For more information on Outlook Web Access, please refer to Web Access To
LSE Email (Taught Students).
To view a different mailbox in Web Access:
1. From the Outlook Mailbox Viewer, click in the Address Bar.

2. Enter the name of the shared mailbox you wish to view into the Address Bar, after
https://exchange.lse.ac.uk/exchange/ and press the Enter key.


3. The Outlook Mailbox View will now display the shared mailbox.
4. When you have finished working with the shared mailbox, click on the Log Off button.


Viewing different mailboxes from Outlook Web Access (staff and PGRs)
Staff and Postgraduate research students have been upgraded to the new Exchange 2010 email server. There are
some differences in how to view other mailboxes in Outlook Web App.
Log in at http://exchange.lse.ac.uk using your LSE username and password. For more information on Outlook Web
Access, please see Web Access to LSE Email (Staff and PGRs)
It is possible to view other mailboxes via Outlook Web App, but you can only have one mailbox open at a time.
You will not see two mailboxes in the navigaton pane.
1. At the top right-hand side of the Outlook Web App screen, click on the down arrow next to your name. The
Open Other Mail Box dialog box will open


2. Enter the name of the other mailbox you wish to view. Note: you will need to have permission to add this
mailbox set by the person or team who owns it.
3. If more than one match for the name is found, a list of these will be displayed.
4. Click on the mail box name you wish to view and then click on Open. Your mailbox will disppear from view
and the new mailbox will appear in the navigation pane.
5. To revert to your own mailbox, follow the same steps but enter your own name in the dialog box. Click
Open and your mailbox will be appear again.
6.
















Introduction

Additional or shared mailbox is the mailbox shared by the number of users at a time. Especially in companies where
a team or a department in which a number of employees operate together to achieve a single goal. In this situation, it
becomes necessary for all the members of the team to have an effective communication. This mailbox helps in
adding a number of members to it who can access it collectively. However, the owner of the mailbox can be one or
two based on the level of access required as per their role or designation. These owners give permissions to their sub
ordinates or team members or direct reporters or any other party requiring to access it. Once the permission is
granted, all the members who have granted access will have to map or add the shared or additional mailbox to their
outlook.

In this article, I have given the most simple and easy steps to add or map the shared or additional mailbox to their
outlook in both 2003 and 2010 versions.

This is a very common problem faced very often by professionals at Help Desk departments. This information
would not only help the users but also would be useful for the technical support engineers who help their clients in
such matters.

This article would also help the employees working in Technical Helpdesk department to help users when they don't
get the proper troubleshooting steps while the user is on call. I am trying my best to make their job easy. Please find
steps defined below and the best practices practised by the top professionals in MNCs. I have given the steps for
two versions 2003 and 2010. This would also help the ones preparing for interview as I have tried to make it look
very simple and effective.

Outlook 2010:

Step 1 - Open Outlook 2010.

Step 2 - Click on the File menu.

Step 3 - Under the Info header, click on the Account Settings button and then on the Account Settings tab.

Step 4 - Click on the Change Icon .

Step 5 - Click the 'More Settings' option.

Step 6 - Click on the Advanced tab and then click on Add.

Step 7 - Enter the email address of the delegated mailbox in the Add mailbox field and click OK.

Step 8 - Click on Apply and then on OK. Outlook will now be busy accessing the other mailbox's' data, so this may
take a while.

Step 9 - Go back on the Change Account window, click on Next and then on Finish.

Step 10 - Close the Account Settings window. You should now see both mailboxes in your Outlook profile.


Outlook 2003:

Step 1 - Open Outlook 2003

Step 2 - In the Tools menu, click E-Mail Accounts

Step 3 - Click View or change existing e-mail accounts, and then click Next.

Step 4 - Ensure that Microsoft Exchange Server is selected and click on Change.

Step 5 - Click on More Settings

Step 6 - Select the Advanced tab and then click on Add

Step 7 - Enter the name of the additional mailbox into the Add mailbox field and click on OK. The additional
mailbox has now been added

Step 8 - Click on OK

Step 9 - Click on Next

Step 10 - Click on Finish.

The additional mailbox has now been added to the Navigation Pane
Conclusion

Technical support engineers can use these simple steps to fix the issue and save FCR and contribute their best
experience to the customers in no time without having to forward the ticket to higher support levels. Common users
can fix their issues all by themselves by following these steps without calling the Help Desk and wait in the queue
for the response of the Support Engineers.

In short, practising these simple steps to fix the issues in outlook would add a lot of value to the organization by
saving the man power efforts which in turn would help the company to save revenue.