IT allign to the company strategy

Rapid Information From the Head Office

Any improvement been made for the system will be directly informed through IT (email) to the
registered agents. BSN will keep improve their system in order to easier the customers need. As
the only bank who use the system, they must spread any information to the agents rapidly,
information technology will play important role.

Convince The Shareholder
For an every proper account statement been made, it will convince the stakeholder. Account
management staff must keep updating the statement for every quarter of the year to increase the
interest of the shareholder to the company.

Quick Respond to The Customers
Every business running will having some problems issued by the customers. Customer service
department must shows their professional public relation in order to retain their customers and
overcome the problem that they have face.

Brought a New Dimension of Business in Banking Scope
With any of banking institution starting to create retailer as their registered agent, BSN had
shown that they are the pioneer of this dimension of business. They believe through this strategy,
they will grab new customers especially who live in rural area.





IT Act As Enabler To The Company



2. BSN CM DEPOSIT-i TRANSACTIONS

By opening and depositing money into the account, the Customers agrees to appoint BSN
and BSN agrees to accept the appointment as the agent of the Customer to do and
execute all acts for purchase of the Commodity in term of amount and period specified in the
BSN CM DEPOSIT-I Application Form which had been completed and signed by the customers.
After signing the Application Form BSN CM DEPOSIT-i , Customer need to pay the
Purchase Price to BSN for Purchase Transaction;
For the purpose of murabaha transaction, the Customer must open (if the Customer has
not opened) BSN GIRO-i with BSN.
Any placement made under the BSN CM DEPOSIT-i shall be in Ringgit Malaysia
(RM) only
BSN, as agent for the Customer(s), will buy the commodity at the Purchase Price from
the supplier one day after the placement of deposits by customers as "Business Day Trade".
Subsequently, BSN offers to buy the commodity from the customer to pay the Purchase Price
(Murabahah transactions) that include cost and profit margins
Next, SMS Blast will be sent to customer by BSN as a notification of Commodity
Trading (purchase and sale of commodities) have been done by BSN.
On maturity, BSN will pay the Purchase Price under the Sale Transaction in accordance
with the instructions were given by the Client in BSN CM DEPOSIT-I Application Form


Customer(s) must submit the original certificate to BSN for any withdrawal or
termination of BSN CM DEPOSIT-i.
For withdrawal of BSN CM DEPOSIT-i, Customer(s) must submit their MyKad for
identity verification through fingerprint verification using MyKad devices scanner or any other
devices that are used and accepted by BSN. Customer(s) agrees upfront that the tenure for the
deposits shall be automatically renewed for the same tenure on maturity date based on the
prevailing rate upon renewal unless written instructions from the Customer(s) is received by
BSN before maturity date.
Customer(s) acknowledges that although the Commodity involved in the Murabahah-
Tawarruq Transactions is capable of being physically delivered, the Customer expressly agrees
that no physical delivery of the Commodity pursuant to the Murabahah.
The Customer(s) agrees to indemnify BSN against all actions, claims, demands,
liabilities, losses, damages, costs and expenses of whatever nature which BSN may sustain,
suffer or incur as a result of acting as the Customers Agent in the Commodity Murabahah
transactions or for any breach of the Customers obligations. This indemnity shall continue in
spite of the termination of BSNs agency.










BSN partner with HeiTech for its Core Banking Replacement Program

BSN has selected HeiTech and its partners BML Istisharat and Juris Technologies to undertake
the delivery of the Core Banking and Loans Origination and Collections systems for both the
conventional and Islamic banking products as well as services. The program which will take 24
months to complete and to be deployed at all BSN branches nationwide, involves a synergistic
partnership of skilled resources from both BSN and HeiTech together with its partners as well as
an investment of approximately RM 100 million.

According to Adinan Maning, Chief Executive of BSN, The Core Banking Replacement
Program is a mission critical program that will effectively address the strategic and day to day
challenges, help to achieve greater efficiency as well as speed up the rollout of new products and
services for BSN. He further emphasised that BSN is certainly transforming and moving
forward to stay competitive. With a system that is modular, scalable and highly flexible, Adinan
expects that it will provide the bank the much needed flexibility to innovate and adapt to the
dynamic environment.

The web based technologies, 24 x 7 availability and other new capabilities will enable BSN to
meet the challenges of managing competition, customer demand and compliance. To meet the
demand for Syariah compliant banking products and services, a dedicated module complying
with Syariah principles is also included.

Meanwhile, Executive Chairman of HeiTech Padu Berhad, Mohd Hilmey Mohd Taib, said,
HeiTech has more than 15 years of experience in providing ICT infrastructure solutions mainly
in network and data center for the various market segmentation including the public, corporate,
and financial services sectors. Thus, I believe this smart move by BSN is so timely and we are
honoured to be entrusted again by BSN to transform its current system to a web-based open
system technology.