CASE STUDY

OF
MANAGEMENT PRACTICES
AND ORGANISATIONAL BAHAVIOUR.

TOPIC EXCEL COMPUTER

SERVICES

SUBMITTED TO:
MISS NANCY SAHNI

SUBMITTED BY:
JINNIE
SEC
330
ROLL NO:
41

EXCEL COMPUTER
SERVICES
Introduction
This case is about excel computer services ,a
leading software company who wants to transform
itself into a learning organisation and it takes
various steps to achieve that goal. This case
depicts that excel established excel development
center for training and upgradation of the
employees. This center provides world-class
facilities to the employees for continuous learning.
It also hires professionals for providing quality
programs to the employees.
Q1 Excel computer services is committed towards
transforming itself into a learning organization.
Discuss the aspects and features that would help
excel attain this goal.
Sol. Excel computer services has setup a learning
and development center called excel development
center to transform itself into a learning
organization and various aspects have been
followed to attain this goal:
1. Firstly it provides world class facilities to its
employees through excel development center
(edc) for continuous learning.

2. Secondly it plays an important role for the allround development of employees.

3. Thirdly excel spends around Rs25crores for the
training of the employees
4. Fourthly it invites technologists, academicians
and behavioural researches to offer quality training
programs to the employees.
5. Fifthly it establishes short and long term
associations which helps its employees to develop
the competencies required to meet the challenges
posed by the ever changing environment.
It further helps its associates to deal with
personal and professional challenges by offering
counselling programs.
Q2 Citing the example of excel development
center , discuss how organizations can
ensure that continuous learning takes place.
Sol: Organizations can take various steps to ensure
that continuous learning takes place:
1. Organizations can setup their own learning
organisations as excel development center setup
their own learning and development centers.
2. They can continuous upgrade knowledge and
skills of employees in technical areas by training.
3. They can set different training programs at the
regular intervals.
4. They can also establish short term and long term
associations which helps the employees to meet
the challenges of the ever changing environment.

5. Organizations can also invite technologists,

academicians and behavioural researchers to offer
quality training programs to the employees.

Swot analysis
Swot stands for:
S - STRENGHTS
W - WEAKNESS
O - OPPORTUNITY
T THREAT
STRENGHTS
The biggest strength of excel computer
services is its learning and development
center which provides training and
upgradation.
It also invites technologist, academicians and
behavioural researches who offer quality
training programs to the employees.
It helps the employees for their all-round
development.

WEAKNESS:
Excel spends around RS25crores every year
to meet the training needs which is more
then the benefits arrived by the excel
development center.

OPPORTUNITIES:
The Opportunity of the excel computer services
include :

 To become a learning organization for which

it has setup excel development center which
would be responsible for the all-round
development of the employees.

THREATS:
One of the threat for excel is the ever
changing business environment.
Its difficult for any organisation to transform its
business into some other learning organisation in
the environment which remains unstable.

SUMMARY
Excel computer services is a leading software
company which is going to transform itself into a
learning organization for which it has setup a
center called excel development center. This
center provides world class facilities to its
employees for continuous learning. Excel spends
around RS25crores every year to meet the training
needs of the employees. The center also invites
technologist , academicians and behavioural
researches to offer quality training programs to its
employees.
It can be concluded at the end that:
According to me excel computer services
should not continue with the transformation
because there is a lot of risk involved in it.
It may not withstand in the everchanging
environment.
The cost of meeting the training needs of
employees is more then the benefits
derived.

CRITICISM
There are various points which denote that
excel should not transform into a learning
organization:
1. There is lot of risk involved in it as learning
organization may not able to withstand in the
everchanging environment.
2. More cost is involved for the training of the
employees.
3. Cost is greater then the benefits derived.
4. Professionals such as technologists,
academicians and behavioural researchers are
to be hired for quality training programs for
the employees.
It can be concluded at the end that
excel computer services should not transform
its business as a lot of risk is involved because
of the ever changing environment.