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1. Detailed Description
The manual email migration process involves opening up both your Mercury mailbox and your
Office 365 mailbox within the same Outlook 2010 profile and manually copying emails between
the two.
This procedure and the example screenshots utilise Outlook 2010, but Outlook 2007 with Service
Pack 2 is also compatible with Office 365.
2. Requirements
This procedure requires knowledge of the passwords for both your Mercury and Office 365
mailboxes and Microsoft Outlook.
3. Implementation Plan
Before we can copy emails from Mercury to Office 365 we must configure Outlook 2010 to have
access to both accounts within the same Outlook profile.
Step 1: Open the Office 365 account in Outlook 2010.
Instructions for opening an Office 365 account in Outlook can be found here:
http://www.its.qmul.ac.uk/office365/documents/80327.pdf
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Step 2: Now that the Office 365 mailbox has been added to Outlook,
we can add the Mercury account as well. Within Outlook, go to File > Add Account
Step 3: Click the radio button for Manually configure server settings or
additional server types and then click on Next
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Step 5: Fill in the details for the Mercury account you wish to add.
After you have entered the settings, click on Next and Finish.
For students, the incoming server is imap.stu.qmul.ac.uk.
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Step 6: Check back in Outlook to confirm you now have access to the
Mercury mailbox as well as the Office 365 mailbox
Step 7: Missing emails can now be manually copied from the Mercury mailbox to the Office 365
mailbox by dragging and dropping the items between mailboxes in Outlook.
Be sure to copy the email rather than moving it. Holding down the ctrl key while dragging and
dropping is an easy way to accomplish this
Copying an email between accounts first of all copies the email to the local Outlook OST file of
the computer you are using to perform the migration. It takes time for Outlook to then upload this
email to Office 365. Pay close attention to the status notifications in the lower-right hand corner of
Outlook.
While items are busy synchronising, an Updating message will be shown.
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When all items have synchronised, this message will change to All folders are up to date
Step 8: When all emails have been copied to Office 365 and the All folders are up to date
message appears, remove the old Mercury account from your Outlook profile by right-clicking on
the account and selecting 'Remove'.
4. Test it!
Use Outlook to manually compare the Mercury and Office 365 mailboxes to ensure they match
and have an equal number of items in each folder.
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